Verizon has the WORST CUSTOMER NON-SERVICE! You have to talk to ROBOTS who don't understand half…read morethe time and then never give you the option you need. Service was good but offers, bonuses, advertising and otherBULLSHIT messaging make it a painful service, especially when you are trying to drop them.

Shaun provided great service in getting me started on upgrading my phone. He even assisted in…read moretransferring the data. Tiffany then took over, she gave me her phone number if I had any problems, I bought a cover and protector sheets and she put them on for me, and contacted corporate about getting a label to return the old phone (there was a problem with that which she solved). Tiffany provided exceptional customer service and is so kind and knowledgable. I recommend her to anyone who wants the best options for their phones. She goes above and beyond and I admit I was leery about upgrading my phone but I guess it was time. Highly recommend!!!

Worst customer service experience. I went in today and no one approached me to ask if I needed…read moreassistance. After waiting 20 minutes with no acknowledgment, I decided to leave. The employees who were there at the time clearly need better training in customer service

The husband had been asking for an upgrade. This week he dropped his phone. Surprise surprise. So…read moreoff to ATT we went. I always dread going to buy a new phone. My plan goes up every time. However, Julie was wonderful and made the process super easy. She provided us all our options and helped us determine what worked best for us. The experience wasn't as dreadful as I was expecting.

I have been here many times over the years, and my latest experience was as good as my previous…read morevisits. The staff are so friendly and seem genuinely interested in assisting you and fixing whatever issue you may have. This visit, I needed the back of my iPhone 16 replaced, so I booked an appointment for the Genius Bar and arrived a few minutes before. I was immediately greeted, they took my info, and sat me at a table. A few minutes later, another staff member arrived and went over what was going to happen. My phone was whisked away, and I sat and took in the atmosphere. They were giving classes on the main screen, which I found very interesting, and I learned things I never knew about my MacBook! About 90 minutes later, my representative arrived with my iPhone as good as new. I paid, thanked the staff, and walked out, happy as a clam! I love the Apple Store!

NEVER EVER GO TO THIS STORE! It's being run by rude…read moreemployees who won't help and leave you within 5 minutes.. I was supposed to be there for 20 minutes but I ended up staying for 4 long hours.. I even had an appointment but they said because I was ten minutes late that they dropped me. Then they finally gave me a woman who spent 5 minutes and left. I saw her next to me talking to 3 other employees about an issue a black woman had at my table ( btw , the manager was black and not friendly ) then I complained because no one was helping me, they finally gave me a guy who spent 3 minutes and left, complained, sent me another guy who spent 4 minutes and left, on and on.. it was chaos.. I had a two year old IPad that I had bought there and after an hour and a half of them trying to fix it, ( a woman who stayed with me finally ) she decided it did not work the screen went black again..she said too bad, you didn't but Apple insurance we can't help you.. I ended up having to buy a new IPad, than you very much .. I was so exhausted the next day I missed a doctor's appointment! I WILL NEVER YO TO THAT STORE!! Last year that store was running well.. this year it was a bloody mess!

This metro pcs location has always been very wonderful to me and my family. The employees are very…read morerespectful and helpful. I especially love Tammy~ every time I go in she is bright and happy which always makes a great time even when spending money. Thank you again! keep it up! :]

Horrible customer service and over-priced accessories…read more Bought a new charger for my mother. The store manager, an African-American gentleman I believe named Chris(this was the name on the receipt but knowing this store it is probably incorrect) gave me a receipt from the credit card machine. I realized later that I had overpaid for the charger, so I went to the store the following day to return the goods. When I arrived Chris told me that there were no returns. There is nothing posted in the store that says no returns on accessories. Chris said that it was on the receipt, but when I showed him the receipt he gave me there was no mention of their refund policy. He stated that maybe he forgot to give me the other receipt and offered to print another copy for me. I explained that he didn't do his job correctly the previous day, and if I would have known there were no returns on accessories I would not have purchased the charger in the first place. How is anyone supposed to be aware of the policy if it is not posted and the store manager is too lazy or incompetent to print out the correct receipt for a customer? He then explained that he wasn't supposed to, but in my case he would do me a favor and allow me to exchange the charger for something else in the store. I browsed around and everything else in the store is extremely overpriced. It is much better to walk over to the Wal Mart to purchase any accessories you may need. I was pretty frustrated at this point because the guy had no interest in taking responsibility for not correctly informing me of the store policy before I purchased the charger. I asked him to print out the receipt I was supposed to receive the day before. At the bottom of the receipt it clearly states that any accessory can be exchanged within 7 days of the original purchase as long as you have your receipt. So the "favor" he was offering to do for me was a complete lie. If the guy was just honest and said he screwed up the day before by not giving me the correct receipt and apologized for the screw up, I would probably have still been mad, but at least I would have respected him for being honest. Instead of this he hid behind company policy and the statement "I don't remember if I gave you the correct receipt or not." I put all my receipts in my wallet and then transfer the balances of all purchases to a spreadsheet. I know for sure that he did not provide the correct receipt. When he printed it out the second day there is even a part of the receipt that needs to be initialed by the customer agreeing to the non - refundable terms. So I am doubley sure he didn't even print, go over, or have me sign the correct receipt. Maybe the employees get a piece of the accessory sales and he really needed the money, but in all it left me with a bad taste in my mouth. I really still can't believe in these days that consumers still receive this level of poor customer service. I get that in a lot of cases the customer is trying to get something for nothing and they sometimes get over on businesses. But to get blown off, lied to, and over charged when the customer is correct and the employee does not do his work correctly is really a shame. There are a couple other wireless stores in and around Deltona. I would try your luck with someone that has a bit more integrity. If you do make the mistake to shop at Hanini Wireless/Metro Pcs on Howland Blvd near the Wal-Mart, DO NOT PURCHASE ANY ACCESSORIES FROM THEM. The prices are not listed on the items, but every single thing is overpriced. Don't believe them when they say that the quality of the chargers are better than what you can get at Wal Mart or even at a gas station. The memory, chargers, cell-phone cases, speakers, and headphones are about 5x the price you can pay for the identical or similar goods elsewhere.

Yousaf was a lifesaver. Wife's phone got a little bit of water on it at the water park yesterday…read moreand went into the green screen of death last night. They opened up at 10am and Yousaf had me taken care of in 45 minutes. Such a polite man too! Highly recommended.

QUICK, EASY, AND FAIRLY PRICED!…read more I will never go to anywhere or anyone else for service. Such friendly and honest staff. Whether it's a simple screen protector like the one they did for my mom's new phone (she keeps dropping her phones) or a full replacement. This establishment is the best of the best!

Thank you very much for your professionalism and service, its always a pleasure to have you guys…read morework on my iPhone do a great job, you will always be highly recommended by me to others. These guys are great and you will not be disappointed with them or their work.

From the owner: Established in 2012…read more iSmart is a family-owned and operated repair center that strives to offer professional service you can trust. iSmart consists of three brothers with diverse backgrounds. Greg has worked extensively in law enforcement. Mike has a long history in Bible study resource sales. Chris has significant experience in homeschool product sales. Though our backgrounds are diverse, our goal is one: to provide professional smartphone repairs you can trust, in a friendly and courteous environment, with outstanding prices and service.

I stupidly left my phone in an Athens Airport lounge - the one in Greece, not Georgia. While…read moredesperately trying to get it returned to me (to no avail, so far), I also had to navigate modern life without a smart gadget. Ended up using one of my wife's old iPhones, even though I'm an Android user. As you can imagine, there are issues galore. So, while I've gone into a T-Mobile store about once in 30 months, I've had to go to this one, closest to where I live, multiple times. Generally, everyone is friendly and helpful, but not everyone is knowledgeable. Person I had to deal with while getting my new phone couldn't answer some basic questions (might he be new?) Chris, on the other hand, is the real deal. Easy-going as a Sunday afternoon, he also knows the business like the back of his hand. It was a pleasure working with him. Employee of the year!

My mother always taught me that if you can't say anything nice, don't say anything at all!read more

great experience from the moment you walk into to this store. the owner, tomas greeted me and asked…read moreme if i was henry who had just called. after asking me my how long i intended to have this phone, i told him i wanted to use this phone for the next couple of years. he said some customers just want a new oem glass to maximize the trade in value and others wanted a genuine apple glass. after installing both types of glass, i chose the apple screen. tomas was very respective of my time and answered all my questions. he showed me phone cases that are uploaded with ones' own pictures. no high pressure sales at all, but just a very knowledgeable technician and business owner. a great guy and and a very satisfied customer. henry r.

Very good customer service , and fast. He told me my iphone may be beyond repair because it had…read morebeen dropped from high up .... Then had it fixed in less then ten minutes with a new screen and didn't charge extra for missing screws. 100% recommend to anyone to come here !