My daughter who was visiting from FSU in the Orlando area got her phone damaged. Thankfully, she…read morewent and saw Corey to get a replacement. While a damaged cell phone may not be a crisis to most of us, but when you are out of town and unable to communicate with your worried parents (us), its sorta a crisis! Corey was great with our daughter and communicated to me clearly what the plan was, and took a great deal of time to work the deal as best as he could and provide me with options, and was soon able to provide a replacement phone for her. Thanks Corey, well done!

Spent two hours getting my service transferred and when I left the store it wasn't done correctly…read more it took hours on the phone and another viisit to fix the issue. You have one job to do and you can't do it properl!? MJ needs more training.

My boyfriend and I have been to the tmobile store twice. And twice we were taken care of by Michael…read more, and let me say he took very good care of both of us. He is the nicest most patient and knowledgeable sales representative! Michael definitely deserves a raise and more ! And he stopped his Lunch break to take care of us thank you Michael you are awesome

The Oviedo T-Mobile near Lowe's had an employee Mario whom is truly a great person and employee. I…read morehad gone into the store the day before and employee scanned my id that was attached to an old account be fore I was married (1998) and should have been closed . This means the merging or cancelled account was not the account I went in store for - I reset password and should have been helped with them calling T-Mobile on the phone in person- instead they sent me away and said call them on your own . Only to have spent 8 hours 4 till 9m to get no where for there was two accounts in my name one should have been cancelled long ago ! The next morning T-Mobile activation dept was to call me to help and never did . So I spent three hours in person that day w Mario helping me to get my Sereno and fixed . Mario was kind - listened to me - he got what I was saying got on the phone after pulling up both my accounts /he canceled the old account - spoke w the activation dept - got my numbers corrected and I ended up buying a phone from Mario . He took the time to help me - he listens and even though I did not go in to up grade my phone - he made the sale just knowing this nice , kind and profession man - was helping me ! Was worth buy a new phone in return !!! Maybe his co worker could learn something from compassion and kindness . Thank you Mario !

An T T & T store nearby, Yay, BUT... we just wanted to pay…read morethe bill because for some stupid reason, paying online or thru the app has become impossible and of course nobody can solve the issue...anyways, so after explaining that this is not a prepaid account, the salesperson attempts to record the payment with a tablet. But even with assistance cannot seem to get it to go thru. She then requested the password but didn't seem to understand that if I could use my password, I wouldn't need her assistance. That's why I came to the store...left frustrated and in search of another store...

Good store, helpful staff, they make it easy to come in and get done what I need to. I appreciate…read moreall the efforts in making my visit a quick and easy transaction.

I had really bad experience at this store. I asked for a nano SIM card for my new iPhone. I told…read morethem my phone service is with other company. They cut out a "nano" from those big chip and charged me $20bucks. It didn't work out with my phone company. I went back to the store to ask for an exchange a SIM card which would go with my phone. They said they don't have a real nano card and they refused a refund because it was cut. I wish I can give a 0 on rating. So be very careful buy any thing from this store.

My friend was trying to get a prepaid phone and the staff here had no idea what they are doing. It…read moretook almost 30 minutes to perform this simple activity. The two young men there were completely unenthused in their jobs. Last minute he told us there was an extra fee for activation and the price on the printout was wrong. In the end we left without getting the phone completely activated because he had no clue how to do it and we had dinner plans. But all that was needed in the end was to fill the phone up ourselves with the funds so we could use it. He told us he had done this. I hope never to have to use this store again.

Rates too high....tn spectrum 145/mo....orlando 184!.........same company!!…read moreWorking 60 years, with Bell South...

Worst customer service experience. I went in today and no one approached me to ask if I needed…read moreassistance. After waiting 20 minutes with no acknowledgment, I decided to leave. The employees who were there at the time clearly need better training in customer service

The husband had been asking for an upgrade. This week he dropped his phone. Surprise surprise. So…read moreoff to ATT we went. I always dread going to buy a new phone. My plan goes up every time. However, Julie was wonderful and made the process super easy. She provided us all our options and helped us determine what worked best for us. The experience wasn't as dreadful as I was expecting.

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

Was at the Winter Park location, earlier today, spoke with an AWESOME, SMART and KNOWLEDGEABLE…read moreYOUNG MAN!! He answered all my questions with understandable answers. What an awesome experience to have a real-life conversation with a none-idiot!! Very refreshing!! Thank you very much Mr. Michael G, you ROCK!!!

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

Won't update infrastructure and crappy lines with a monopoly in the Waterford area. There's always…read moreoutages and no competition.

Our internet has now been out for two days. I walked in to exchange a modem as instructed by the…read morespectrum rep l spoke to until after 12:00 this morning. I was assured by that rep the only way to restore Internet service today was to physically replace the modem at this spectrum store. I returned home, and called spectrum customer support after the modem would not activate, and was told point-blank the MAC address of the plastic-wrapped replacement modem is registered to someone else's account. Later in the call, I was told "the MAC address can't find an IP," and that our "coaxial cable connection must have been damaged by the outage yesterday," so the trip for a modem was pointless. Anywho, after same abysmal Spectrum customer service as always. As soon as I entered the store, the manager was irritated I didn't sign in immediately and demanded I go back and sign in. He then moved to the empty service desk, and demanded I come back and remove the modem I set down to go sign in. Some time later, I was allowed the privilege of returning the modem that wasn't broken, so I can still spend my third evening tomorrow meeting with yet another spectrum technician I can practically guarantee will want to replace the modem I just picked up, because, again: It's tied to someone else's account, and the power outage yesterday "broke the coaxial connection" according to Spectrum's best and brightest. Two stars added since one employee was friendly, tried to make positive jokes--like asking me to put my glasses on so he could accept my ID--and should be managing this store, over the store manager leaning on his desk and treating myself and the 2 other customers like an inconvenience.

Had been with Spectrum for well over a decade, initially with the full-blown deal. But with us…read morewatching very little TV, cut the cake about two years ago, as it was getting really pricey even with minimum service. Internet was extremely glitchy from time to time, till they came out and changed a bunch of things. Still, price kept creeping up - well over $130 for just internet and a landline. Out of laziness and inertia, didn't switch until a nice young man from Wow came to the door. Now, about 1/3 the price for almost the same service, lifetime price-lock. Can't be happier