Great store we bought a area rug beautiful. Lots to look at. Great customer service.,,,read more

Needed to replace my worn out couch, the springs had sprung so I stopped in to give this place a…read moretry. I love the fact that there was no pressure sales and the associate that I worked with was really friendly and helpful. I lounged, I sat. I lounged some more on chairs, sofas, love seats until I finally found the one for me. The sales experience was great I'm definitely going to update once the furniture arrives.

UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

Our sales associate, Jordan Kelley was fantastic. Very professional, knowledgeable, friendly, and…read morethorough. He made buying our recliner into a smooth, enjoyable experience. He explained everything and let us know important tips and better ways to judge the fabric and colors for the chair. We highly recommend Bassett for their quality products and Jordan as a sales associate.

All this company cares about is getting your money. There's no service after the sale. I bought a…read moreprotection plan for $800 and it's worth nothing. No one calls you back. I had to go into the store and get the store manager involved. And even after that, I got an email and then it just fizzled off. No follow up. Terrible customer service!

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

Bought a pinnacle power chair not even 2 years ago... still so uncomfortable. Talked to management,…read more told me store model is broken in and I shouldn't expect the same comfort. While that may be true, it shouldn't cause any pain

Where to begin??! I'm wowed by this place. Went in looking around for a couch or sectional. They…read moredidn't have too many options but we did find one we fell in love with. We purchased The AVA sectional and was able to customize it to fit our family room needs. The sales guy was really sweet and not pushy. He showed us all of the options we had and we were able to change the sectional color. He was very helpful and also took the time to have us sit down with a designer to make sure everything was perfect and that it would fit our space. Yes, it's expensive here but it's completely worth it to take a look around. I definitely recommend stopping here if you are looking for new furniture.

Haven't been here in a while. I was looking specifically for Thanksgiving but only had Christmas…read moreout. Totally found a new snowman family made of wood that also lights up We always find some interesting, different things here. Service was great and because I was a rewards member I got 20% off fir returning.

Things I've recently purchased from Kirkland's: An oversized…read moremap of the world that hangs above my fireplace A full-length gilded mirror for my bedroom A unique tv stand for the living room And a few other things I told my husband were gifts. Shhhhh I could spend hours in this store. Kirkland's has a great selection of pieces for every room in your house. This is a really good-sized store, too, so you are probably going to get what you need in-stock. Once upon a time, Pier 1 was right down the road from me. When they closed their doors for good, I was a bit bummed because I honestly had forgotten about Kirkland's. I don't go out to this side of town very often, but I was looking up home decor places online when I moved and lo and behold, Kirkland's popped up. I was so happy to walk back in their doors! Yes, there's Home Goods, and who doesn't love Home Goods? They've got a great selection, too, but I find the items at Kirkland's to be a step above. The store is arranged more nicely and is less picked-over. Sometimes at HG, you'll see things that are broken or dented in some way. I've never seen that at Kirkland's. Something else - they've often got a coupon or other discount you can use at the register, but I find their prices to be fair as they sell goods that are not cheaply made and rarely damaged. If you're looking for fall decor, Christmas decorations, something for Easter or Thanksgiving or Valentine's Day or summer, they've got you covered each season with fresh decor to make your house feel like a home.

I ordered a beautiful leather couch in Burgundy leather. It's a true show piece! It arrived in…read moreperfect condition within a short period of time well a head of schedule. I purchased it on their Ethan Allen Credit card, which offered no interest at the time, If I paid if off within the required time period. I took out the warranty they offer which cost $300. In the event there is an unforeseen accident, such as a stain of any kind, the will repair or replace the cushions or damaged parts at no charge. If you having a party and someone spills a glass of wine on it, or a toddler makes some kind of mess you are covered. The reps I dealt with were extremely professional, and did their job extremely well. So far, I have purchased three Townsend Leather recliners from them, two desks, including a British collection desk, and another smaller one, and at least three book cases, and two small tables and a little rug. And, a great dining room side board. Their quality is excellent. And, my rep as well as the delivery people couldn't have been nicer.

We were here for the Spree June magazine release party. There was not a very large turnout as Spree…read morehas changed their "guidelines" for the release parties. There are now set venues, two of which are not restaurants/bars. Ethan Allen is clearly neither. It was also announced that there would be a $5.00 cover charge, which we paid at the first release party of the season at 710 Main St. I was not at the first release party held at Ethan Allen, but no cover was charged for this party. There were a few interesting hot snacks, some chips with queso or salsa and plastic cups with either dip or hummus in the bottom with a variety of colorful veggies for dipping arranged in the cup. There was a pretty good supply of different wines, beers(craft beers!) and bottled water in a large bucket filled with ice. After the welcome by the Spree editor, a local musician played and sang 2 of his original songs. It is an offbeat way to have a happy hour, but very nice. Of course you can also look at the furnishings or drapery sample books while you are there. .

Sold me a living set of furniture and $500 warranty knowing they were going out of business…read more Purchased 1 week before they went public about filing bankruptcy. Here's my story. My delivery was scheduled for a Thursday between 11:15 and 2:15. I rescheduled work appointments for 4 pm that day because I wasn't notified of the time window until two days prior--no big deal. On the morning of the delivery, they called me at 6:40 am to say they would be at the house in 15 minutes. I told them I wasn't ready, and asked if we could keep the original scheduled time of between 11:15 - 2:15. The guy told me he didn't know when they could "redeliver," as if I changed the window, even though they were making the change they made it seem like if I didn't comply who knows when it would come. So I agreed because I had dismantled our furniture the night before and had an empty living room and I have guests coming for Christmas so I had no choice. They came at 7 am and it was a complete mess from there; it just got worse and worse. So they come, start bringing everything in with two guys. Instead of helping each other carry the furniture, they do it separately--one guy carries things in while the other unwraps. Because of this, the guy carrying the furniture drops it HARD on my concrete porch - I have it on my ring camera. Then while trying packing up to go tell me they are missing the end piece of my couch. They don't say a word about missing pieces until they're leaving and tell me part of the couch was damaged, and I should just call the store. I look at them like they're crazy because the store can't just give me a custom piece on the spot. I ask why they would start setting up if they didn't have everything--I would've declined the order! I tell him I can't just call the store because it's custom. I ask where it was damaged and how, I'm panicking, I want to know how bad it is and if it can be fixed because I can't wait 6wks for the end piece of the couch. He says "all the wood in the back is smashed and can't be repaired." He tries to get me to sign, but I decline. They leave and within 30 minutes, call me claiming they found a piece that fits and matches at another store--which is a straight-up lie because it was a custom order. So they lied, saying it was damaged when the whole time it was just lost. They bring it back, put the chair and the couch together WRONG/INCORRECTLY, and tell me that's just how it is when I ask why the couch is off centered and the cushion on the chair is slanted downwards off the base, they have no answers for me, I paid 400 dollars for this delivery service. For what for them to come at the crack of dawn, to drop and damage my furniture and then to lie to me about a different piece being damaged? I was so upset sobbing, I have company coming for the he holiday and I'm thinking I'll have a half couch. Then I realized all the felt is hanging because instead of unwrapping the staples from the plastic he took all the staples out of the couch itself. Out of almost 1k in delivery and warranty that doesn't apply because they went out of business.

We spent nearly $3,000 on a power recliner type sofa about a year ago. The cushions have already…read morestarted to sag and lose shape. It is not that comfortable to sit on. Even when we first got it delivered, it looked and felt different than what we saw on the showroom floor. We contacted the store and asked if they could repair the flattened out cushions and they told us we would have to go through their repair request process, which we did. After they took their time, they got back to us only to tell us the warranty didn't cover "normal wear and tear." We never expected the cushions would flatten out in less than a year! I think their showroom has BETTER QUALITY items than what they are actually selling. BUY FROM RAYMOUR & FLANIGAN INSTEAD! THEY STAND BEHIND THEIR PRODUCTS. VCF DOES NOT!!

What an amazing experience coming here! I had heard about them through my work and finally placed…read morean order to see what they were all about. They buy pallets of Amazon returns and a lot of its brand new and just has damaged boxes. I bought a baby crib, baby crib mattress, and a baby walker and spent under $150. Everything was brand new. Still in packaging. Everyone who works here is so freaking friendly. I couldn't even get over it and I had to tell the girl working the counter & phones how amazing she is at customer service because she was so friendly. I will definitely be shopping here more. They put new items on their website every Sunday night.

Great service Great selection…read moreGood value I have purchased a few things from here. The only downside is that they do not deliver which makes it difficult for women who don't own a truck.