Sold me a living set of furniture and $500 warranty knowing they were going out of business. Purchased 1 week before they went public about filing bankruptcy. Here's my story. My delivery was scheduled for a Thursday between 11:15 and 2:15. I rescheduled work appointments for 4 pm that day because I wasn't notified of the time window until two days prior--no big deal. On the morning of the delivery, they called me at 6:40 am to say they would be at the house in 15 minutes. I told them I wasn't ready, and asked if we could keep the original scheduled time of between 11:15 - 2:15. The guy told me he didn't know when they could "redeliver," as if I changed the window, even though they were making the change they made it seem like if I didn't comply who knows when it would come. So I agreed because I had dismantled our furniture the night before and had an empty living room and I have guests coming for Christmas so I had no choice. They came at 7 am and it was a complete mess from there; it just got worse and worse. So they come, start bringing everything in with two guys. Instead of helping each other carry the furniture, they do it separately--one guy carries things in while the other unwraps. Because of this, the guy carrying the furniture drops it HARD on my concrete porch - I have it on my ring camera. Then while trying packing up to go tell me they are missing the end piece of my couch. They don't say a word about missing pieces until they're leaving and tell me part of the couch was damaged, and I should just call the store. I look at them like they're crazy because the store can't just give me a custom piece on the spot. I ask why they would start setting up if they didn't have everything--I would've declined the order! I tell him I can't just call the store because it's custom. I ask where it was damaged and how, I'm panicking, I want to know how bad it is and if it can be fixed because I can't wait 6wks for the end piece of the couch. He says "all the wood in the back is smashed and can't be repaired." He tries to get me to sign, but I decline. They leave and within 30 minutes, call me claiming they found a piece that fits and matches at another store--which is a straight-up lie because it was a custom order. So they lied, saying it was damaged when the whole time it was just lost. They bring it back, put the chair and the couch together WRONG/INCORRECTLY, and tell me that's just how it is when I ask why the couch is off centered and the cushion on the chair is slanted downwards off the base, they have no answers for me, I paid 400 dollars for this delivery service. For what for them to come at the crack of dawn, to drop and damage my furniture and then to lie to me about a different piece being damaged? I was so upset sobbing, I have company coming for the he holiday and I'm thinking I'll have a half couch. Then I realized all the felt is hanging because instead of unwrapping the staples from the plastic he took all the staples out of the couch itself. Out of almost 1k in delivery and warranty that doesn't apply because they went out of business. read more

Value City Furniture - How they left my house initially telling me to call the store and find a custom piece after waiting 6 weeks for it to come in. - Furniture Stores Near Me - Amherst, New York

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We spent nearly $3,000 on a power recliner type sofa about a year ago. The cushions have already started to sag and lose shape. It is not that comfortable to sit on. Even when we first got it delivered, it looked and felt different than what we saw on the showroom floor. We contacted the store and asked if they could repair the flattened out cushions and they told us we would have to go through their repair request process, which we did. After they took their time, they got back to us only to tell us the warranty didn't cover "normal wear and tear." We never expected the cushions would flatten out in less than a year! I think their showroom has BETTER QUALITY items than what they are actually selling. BUY FROM RAYMOUR & FLANIGAN INSTEAD! THEY STAND BEHIND THEIR PRODUCTS. VCF DOES NOT!! read more

My husband and I went to four different places looking for living room furniture and although there were things we liked, nothing really had everything we were hoping for with fabric, color, price, etc and we weren't in love with any of it. Until we went to Value City and worked with Tony! Tony was amazing to work with and really took the time to journey through the store with us and immerse ourselves in each couch until we found the one that really checked all our boxes. Thank you to Tony for asking us all the right questions to make sure we found the couch that best fit our home! read more

Today, we decided to buy a new living room set (reclining sofa, love seat, and recliner). Our first stop was Raymour and Flannigan. Although they had a very large selection, we could not find something that matched the style, color, comfort and budget for us. Every set we liked, something did not check the box. We stopped at Ashley Furniture as well. That just did not work for us at all. Almost every microfiber piece looked dusty. It wasn't dust. And the saleswoman blamed it being the microfiber ... but the other furniture places that had plenty of microfiber furniture did not look this way. It was weird. I just didn't find anything very appealing or comfortable in the style we wanted. The sales woman also didn't give us any time to ourselves. Even when she said she would, she wandered away about 20 feet and wandered back over literally 2 mins later. It felt overbearing. Valu was our last stop and I really enjoyed our shopping experience here. They had a lot of unique pieces that had me looking at other furniture we were not in the market for. I secretly pictured myself living alone and single and buying all new things that fit my taste (if you like sparkle and bling they have a lot options). Even their living room furniture had interesting features I never saw, as well as classic looks. I would have loved to give my home a whole new look, but the mister wanted the same sort of style he's had for the last 20 years (reclining sofa, loveseat, and recliner) so we found our set here. It was very comfy and very affordable, yet didn't feel cheap at all. I sure hope the same quality that we felt in store is what gets delivered lol. We chose the Tacoma Dual-Power Reclining set in brown. It has USB ports too. You can get this set in manual instead of power if you like, but you can't adjust the head rest with the manual, only the power. The love seat has an armrest in the middle with a stash spot and 2 cup holders as well. John Tredo was our salesman and he was my favorite of all places. Ashley furniture was the worst. John was friendly and laid back. He didn't hover over us, more so just answered questions as we had them and fell back to let us look around and test out the comfort. Our furniture is on back order until the summer, so I will check back in with an update and pictures around July 2022. read more

More like Value Sh**ty. OK not really. But they don't even sell bulls. You'd think they would. Specifically Value-bulls. But they don't seem to have any Value-bulls at all. On the southside of the Plaza on Maple and Sweet Home in Amherst New York about a mile south of UB in the same Plaza as where Tea Leaf Cafe is located - which is basically where teenagers queue up for like an hour every Friday and Saturday night to get a cup full of sugar - and also there's a movie theatre here. A very good one. But as for this VC. They have everything you need, so the song goes. Pretty good furniture store, which is specific to Buffalo and has good prices - but not nearly as much as the one that we found in Cheektowaga-Sloan-Depew area, which is out of the way and nobody really knows about it. If you're in Amherst and want to get something for rehearsing, this is probably the best bet for sure, so come and browse and make sure you come when there's a sale - it'll save you a hell of a lot of money. read more

Value City Furniture - They have everything you need - Furniture Stores Near Me - Amherst, New York

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1. Please don't stalk us. Specially when you tell us 3 separate times, "Okay I'm gonna leave you to browse, I'm upfront if you need me"... then proceed to stay. 2. If selling a clearance item. TELL THE BUYER WHY ITS ON CLEARANCE. Also maybe tell them it's being sold as is and tell us what's wrong. Never said anything. Bought a 2 seat recliner. Was right next to regular stuff so we were unaware it was clearance. But we thought... Bonus. Had 3 different charging areas for my retired mom that all she does is play on her phone/ipads. Never told they didn't work. Actually sales woman used it as a selling point. Only to find out AFTER delivery.... That's why it was on clearance. Because it didn't have the wires to connect the chargers. Then you call and they are less than helpful and used the excuse "Well your sales person should have told you but I see she's new and probably didn't know. WTF read more

I can't speak about the quality of the furniture here because I didn't buy anything, but the service was really bad. My husband and I walked in to look at some furniture for our new house, and there was one male employee who greeted us from when we first walked in, who seemed nice at the moment. We went around the sofa section and dining table section, sitting on a couple of the chairs and sofas (cus how else do you know if you like it?) and that same employee who greeted us at first came back to check in on us. Now, I understand there weren't a lot of people, and maybe you're trying to get us to buy something, but this last encounter with him really made us walk out the door: We were sitting on one of the dining table chairs, talking about what finishes we liked and how we would situated the furniture in our house. We had been sitting there for about ten minutes, so I think the same employee guy thought it was time to check in on us again. He said in a very unfriendly and annoyed manner, "I would never shop for furniture unless I have all the measurements for the house" and "we have all our stuff online if you want to sit around and look at it with a glass of wine". As soon as he said that, I knew he was cueing us to leave. We didn't get anything here, and don't think we will! read more

Value City Furniture - Furniture Stores Near Me - Amherst, New York

Came to value city looking for a dresser to take away relatively soon. They ha da great selection of items with varying prices to accommodation a variety of budgets. There's also a fairly large clearance section in the back. We ended up working with Joe and Heather. Both of whom were nice and helpful. read more

Value City Furniture - Perri Perri dresser was good quality and shipped in much less time than any other store quoted during COVID - Furniture Stores Near Me - Amherst, New York

This place sells garbage. Three pieces broke after 6 months, 1 year and 2 years respectively. Their warranty policies go through another company, and rather than stand behind their product, they just give you cash to spend in the store. Just a cycle of junk that's built to fail. This should be criminal. Anything you don't see on these things is sub-par polyboard. Stay away. read more

Mary only followed me around a little bit in the store. Otherwise she let us be to browse around, just doing her job. We were browsing for a sleeper sofa and was directed where to go and checked on twice. You all know how furniture stores go, usually with them hounding you for sales, totally get it but mostly almost always over the top. Mary was not, she knew exactly when to ask if we had any questions and made the experience enjoyable. read more

No issues with purchase of furniture. Sales staff were great. Delivery guys were very efficient...seemed like they were in the biggest rush possible. Didn't wipe shoes at all...we live in an apartment building and it is quite a long walk on the carpeted hallways to get to our apartment, so it is quite a feat to leave chunks of snow on our brand new carpet in the bedroom. They didn't wipe their feet at either of the two mats by the door. They tracked snow all over the living room and our bedroom. The carpet was wet to the point that soaking it up with a towel didn't get it all. Took all day to dry. We were never asked where we wanted the furniture placed and they had placed it down already. We asked them to move it which they did without a problem, but it would have been easier if they had asked. Although I think they spoke limited English, so maybe that was a problem. Within a few days of delivery we found a home on the top of the middle seat of the couch. We called about it and it took over a month for them to come and fix it. The lights on the bottom of the couch became detached at one end as well. Both were easy fixes and the jobs were done well, but again the person who came in didn't wipe his feet at all! He even watched me mop up his mess from the first time he came in, and when he came back from his truck, didn't bother to wipe his feet or remove his shoes again! Why these guys aren't given or don't use booties I don't know. We shouldn't have to ask them to remove their shoes it is common courtesy. But, if they come back in the future we definitely will. I would think if you spend thousands of dollars on furniture, the company would make sure their staff is being courteous, especially in the winter. read more

Value City Furniture - Puddle was bigger by the time he finished. - Furniture Stores Near Me - Amherst, New York

We have bought all our furniture there in the past an present always have great service and helpful associates to help you with your every need. read more

I have had the worst experience ever dealing with Value City online and the store recently. From the beginning, having the furniture delivered to the present day. I purchased a loft bed for my child and spent good hard earned money on this. When the item was delivered it was in multiple pieces and delivered at 630 pm in the evening, the delivery men were nice I didn't like the fact that one delivery man was smoking a cigarette while dropping the items off but no big deal. I was still working, so I tipped the drivers and went on my way. Later that evening, I went to admire the furniture and noticed there was damage on almost every piece. This is where the hassle began. Several calls later, they agreed to replace pieces, but the dates kept changing and changing. I called customer service, and they said that as a courtesy, they will offer a 300 dollar discount and accept "as is." I wish that Alexis would have described in detail what "As is" was. I have had this furniture for maybe 2 months, and the bed leg on my sons bed cracked in half. I'm not sure how a 50-pound kid causes that, but it's a severe crack. I called to get someone to come out and look and was told because it was discounted 300 dollars on a 2100 dollar bed that I lost my warranty, they woll as a courtesy send someone out one time. That's why I am at my breaking point because the customer service rep never explained what "AS IS" means you lose your warranty. I wish I woud returned the whole thing from the start after i noticed all the damage. When you make a big purchase like this, you expect perfection, and it's been anything but. I am extremely disappointed. I ordered a different loft bed from Wayfair, and they honestly have been read more

Value City Furniture - This is the most recent damage. Cracked in half. - Furniture Stores Near Me - Amherst, New York

I am only giving one star because I never got a chance to enter the location to see if it was worth more. I drove 2 hours to get there, and unfortunately I was running late and showed up at 8:45pm. I know they close at 9 and usually I wouldn't hold them up but since I drove so long to get there, I decided to check it out anyhow. To my surprise when I arrived and started walking toward the door, and employee was rushing to lock it at the same time. I am (was) a loyal customer and received multiple pieces from your locations. Unfortunately, I will not be returning and or be recommending you guys to anymore of my friends or family.. read more

Went and purchased a bunch of merchandise from this store and planed on buying alot more in the next couple weeks. However i called about a reduction on the price of an item that i have not received yet and the lady in customer service in thw back of the store wanted to have an attitude place me on long hold multiple times not even telling me she was going to and than come back amd rudely says there was already a discount applied so u will get only 15$ back. Sales are great ( ask for justin). customer service need am attitude change. read more

The add-ons here make the pricing of the furniture much more costly than they advertise. Wife & I fell in love with a couch, which we calculated to be about $1600. Decided to start the purchasing process. You cannot get 10% off, if you finance for more than 12 months. Even if you could however, it's not really going to save you anything because all of the add-ons will increase the price. You want the fabric protection? $315! You want the Cumulus technology cushions? $550! And if you even dare to want custom fabric, well that'll be another $500, and 2-3 months until delivery! Before you know it, your $1600 couch has turned into close to $3000!!! BEFORE TAX! Just be aware that what is advertised is likely not what you'll be paying. Double it, that's more like it. I'm not a big fan of slimy salesmen either, and though our guy seemed okay at first, he rubbed me the wrong way. He was nervous, which vibed me out. If you're going to have the guts to jack up the price on what could have been a done deal at $1600, don't be nervous about it. He whispered that he'd discount the items we wanted with some coupon code... Tried to pull us in... and then goes and jacks up the prices! I may have been born on a Friday, but it wasn't last Friday! I know slimy sales tactics when I see them. We decided to purchase online to avoid the interactions with these salesmen. Value City has some beautiful pieces, but you'll definitely pay for them! read more

Our new couch was delivered by Eric, Adrian, and Mark. These guys were pros--set up was quick. They were friendly, took their shoes off (without me asking) and took all the plastic and paper that the couch was wrapped in. Nice guys, too. Writing the review after we've had the couch for a few weeks now--it's still as comfortable as the day we got it. Good value for price paid. read more

After 4 months we have a love seat but no sofa. The sofa was 2 days away from being in-store and then we were told it would be another 3 months. I work in distribution and manufacturing. The sofa could not be 2 days away and then be 4 months away. That isn't how logistics work. What a waste. We are cancelling the order and having them pick up the live seat. Thankfully they gave no real objection to that. Also, don't fall for the service plan the sales reps tell you to get. Not until you read the plan first. Which, they won't give you the brochure for until you pay for it. Seem odd, yes, yes it does. read more

The staff is extremely rude and inconsiderate. They act almost as if they are doing you a favor by selling you furniture. If you want your furniture delivered, make sure you don't work days, if you do be prepared to have to take off about 5 days of PTO, that's how many times it will take them to get your order correct. My 1st delivery date was moved, they didn't even tell me. The 2nd time they did show up, but brought a broken ottoman and half my furniture in the wrong color. The 3rd time they called a week before my scheduled delivery to let me it had been rescheduled and they were coming the next day instead. I had to work and asked to keep my original date, they let me know that wasn't an option and I could take the new date, pick it up myself or wait 2 more months. They showed up with the couch in the correct color, but forgot the new ottoman. They called to tell me a repair man would be out on 4/13/21, another day I now need to take off. No one showed up, but on that day I did get a text msg, from a 3rd party vendor that VCF outsourced and didn't even contact until 4/12/21, scheduling my repair for May. Never again will I make a purchase here, they do not communicate, when you do speak with them they are inconsiderate of the fact that not all of their customers can't always change their schedules on 24 hrs notice. Not at all worth the headache for low quality furniture. read more

My experience in the store was wonderful. The salesperson was not hounding me and remained available for questions. I made my purchase, paid in full, and scheduled the delivery date. They were supposed to call two days before the delivery date to arrange a 2-hour delivery window. By 7pm I had to call them. The representative on the phone said she called earlier and left me a voicemail. When I said I never had a missed call, the rep became extremely rude and insisted she called. She said, "is this the correct phone number? Because you'd better answer this number when the delivery guys call or you won't get your furniture. And you also have a $64.97 balance so you'd better make sure you pay that or we won't leave the furniture." I was appauled and confused. I told her I'd check to see if I had a VM, but I do not have a balance. I grabbed my receipt and went through it. After trying to argue about what my receipt says, she placed me on hold, came back 3 times to tell me to stay on hold, then finally said, "my sales manager said she apologizes for any confusion and she'll eat your balance." I said, "thank you, but there is no balance." The date and time 7/11 1:30-3:30 was confirmed and the call ended. The next day, another representative called to confirm my delivery date, with an apology that they never called the day prior. When I explained someone DID call me with an outstanding balance, she was confused and explained she does not have record, nor a balance. Regardless, we confirmed the date and ended the call. On the date of delivery, one of the delivery men called me at 11:35 to advise they were early and could I meet them sooner. I told them I may be able to, but I had already arranged my schedule with my boss. At 1:06 he called me again. I told him I was 5 minutes away. He seemed frustrated he had to wait and said, "well we can't wait much longer, do you want me to leave it outside?" I was shocked and felt very pressured to arrive asap so that he didn't leave my $800 white sofa OUTSIDE?!?! I arrived 6 minutes later. So in short, the store experience was great, the delivery part was awful. I highly doubt I will return, but if I do, I will pick the furniture up myself/make other arrangements. I'll save $120 and be less stressed out. 5 star for the store, 0 stars for delivery, 3 star average. read more

I got my dinning room set and beautiful couches from here. I had a minor issue with the table but Justin the General Manager was great, he came assured me the two chairs I thought had handles will be delivered but in the meantime allowed us to keep these chairs until the ordered was shipped. Just shows great customer service and beautiful furniture. Our delivery guys Hezekiah and Roland were great, quick and were very friendly. Can't thank them enough for completing my home looking forward to go shopping for my bedroom set next. Thank you value city! read more

I was in the market for a new bed and after checking out a few other stores closer to us, we decided to head over to Value City to check out their offerings. I have to say that I hate when sales people swoop down on you (it doesn't matter really what I'm shopping for) right when you walk in, but the guy who came to us was nice enough. He showed us where the mattress were and didn't act pushy when I told him we'd look around on our own and tell him if/when we needed him. There's just something about trying out a bunch of beds...I really don't need someone hovering over me. Nothing personal! They had a decent selection to choose from, and I was able to find a bed that I liked. The only reason that I wouldn't give them a higher rating is that when I last purchased a bed here I didn't have to pay for delivery, which I did this time and considering the fact that I'll have to wait another two + weeks for my bed to be delivered...it's a little frustrating that we had to pay so much for delivery. Other than that I'd say this place is decent. read more

Friends of mine recommended this furniture store to me when I was shopping for my new apartment. Being a struggling student with a budget, I had limited expenses but did not want to purchase junk. There is a great selection of furniture here from couches, sectionals, kitchen and dining room tables, beds and dressers. If this is the cheapest gig in town, then I am in trouble. The cheapest sectional they had was $700 and although that's a great price, it was not that comfortable and also in cloth. I'm a leather girl and the cheapest sectional they had in faux leather was $1095. If you are looking for a comfortable, quality couch and can drop $1000-1200 then definitely come check this place out. They have some great high top kitchen tables in the $300-400 range which included the chairs. I thought this was a great deal however the cheaper the set, the more you lose out on comfortability in the chairs. They sell bedroom sets so sometimes it makes sense to purchase everything here (bed, bed frame, nigh stand, dressers) for the better deal. Some of the mattresses I tested out were very comfortable. The back room has a clearance section however most of the things in that back room are damaged to such an extent that no price would be low enough for me to consider taking something into my place. Furniture for a struggling college student? Not really. Furniture for a young professional, yes. One thing I really liked about this store was the warranty for their couches. The warranty costs about $250. You have 7 years and if anything rips or tears then someone will come replace fabric or repair the damage. If you go 7 years and do not need any assistance in that time, Value City will give you the $250 back in gift certificate form to be used towards anything in the store. That warranty is a no brainer to me! read more

We went to several furniture stores in the area looking for coffee tables, ottomans, etc. The service at all of them was comparable. There seem to be a flock of sales people and they just take turns helping out people who come in the door. No one at any store was super helpful or knowledgeable but they were all genial. This place had a wider variety and better prices than any of the others we visited. There quality is also a bit lower though, so not too surprising. We bought a floor model (that we couldn't really see anything wrong with) for half the price. Otherwise you have to order furniture and wait for it to arrive. The furniture seems to come in pretty quick compared to other place -- but it is mostly made in china.... read more

terrible customer service and ok furniture. Ashley furniture is much better for the same price

Shopping for furniture can be a tiring experience. After visits to many furniture stores in the area we stopped at Value City Furniture in Amherst. We were pleasantly surprised with the large selection of value priced furniture. Perhaps the most appreciated feature was the customer service rendered by the staff who seemed more intent in helping us find a dining room set to our liking rather than making a sale. When we found what we were looking for, we were told to discuss our choice in private and the salesperson Mary went a short distance away so we could talk, unlike many stores where they are selling constantly. We had questions about delivery, material and payment and the sales manager Heather supplied all the answers in a professional and customer service manner. We were pleased with the price but even more so when because of my military service, I was entitled to a military discount. Great experience! read more

So I do not have a review on furniture , because I was not able to purchase due to bad customer service. I went in the store with a friend who was looking for furniture and several reps walked by us to approach other people. We decided to return a different day hoping for a different outcome but the same thing happened . My friend eventually decided to go elsewhere. Recently I returned with my mom bc I was interested in a sofa and of course no one approached us . To make matters worst a rep set right across from us , waiting for a particular woman to walk through the door .He jumped up greeted her and asked if she needed help . Me and my mom just looked at each other and laughed then left . It's seems they select who they think will spend money . read more

Every instance of buying a couch and loveseat from this store and their partner Acceptance Now has been one disaster after another, starting from day one in mid-February, nearly five months ago. They had the couch in stock but had to bring in the loveseat from a different store in a different state, so it would take about one month for the pair to be delivered. After around one month, they called to schedule delivery as they were in possession of both pieces. OK, so far. But here's where it all begins. Later that very same day, they called back to say that the loveseat never arrived and requested that delivery be rescheduled for the next week. OK. The next week they call to confirm delivery. Later that same day, they call back to say they had the loveseat but didn't have the couch and it would be another week until the furniture would be delivered. I bought the furniture though Acceptance Now, who is VCF's partner and has an office right inside of the store. So now, my monthly payment is due and I still don't have the furniture. Due to the aforementioned runaround from VCF, I refused to pay another dime until I had my furniture, at which point Val, the manager of Acceptance Now threatened to ding my credit if I did not immediately submit payment. After several phone calls to corporate headquarters of both VCF and AN, it was agreed that AN would cancel the original contract and start a new one, using the exact same verbage of the original. Questions about their decisions are responded by for all intents and purposes, if you don't like it too bad. Finally, the furniture gets delivered, but is damaged in the process. Acceptance Now ignores the contract, which they drew up, and makes up rules as they go along pertaining to payment amount, due date, early purchase options, etc. Do not deal with them, they can not be trusted. I filed a complaint with the new York State Department of Financial Services and am still waiting for a decision. read more

Please don't buy anything from there. Trust me . I spend more than $2000 bought whole couch set just for 2 years now everything fall apart ,the couch arm part no soft part anymore ,you just put your arm on hard wood . Made very cheap you won't tell when you buy it , but they keep push you buy warranty. read more

I am so disgusted and beside myself at how I have been treated. I bought their so called warranty that of course the salesmen claims they will repair no questions asked. I put a claim in 7 months ago because I had a 2 broken consoles and a recliner that stopped working due to a broken switch. I have called several times. The store blames the warranty company the warranty company tells us its the store. Finally I called the warranty company for probably the tenth time and they said they will have a manager call me in 72 hours which was a week ago. I called again and the new agent claimed my conversation never happened last week and that my claim was old and the tech came to my house and all the problem was is the chair wasn't plugged in! I had to take a deep breath for a second because I have never delt with such unprofessionalism in my life. I have a broken chair sitting in my dinning room collecting dust for 7 months. To tell me that I didn't plug it in is insulting. This has caused so much stress on me and my family. I am definitely hitting every social media outlet. This is completely wrong! read more

Value City Furniture, 4220 Maple Rd, Amherst, NY 14226 OK product. Horrible horrible service. We have purchased almost $5,000 in furniture from VCF in the last two years. Bunk beds for the kids, two dressers, a sectional sofa, leather recliner, dining room table and matching hutch. As other reviewers have noted the product is not the best quality or craftsmanship but for the cost it is a mediocre product. We have several Pottery Barn pieces that were much more expensive and much higher quality. While I don't expect the Value City Furniture to match Pottery Barn's quality I do expect it to last for a few years. Bad experience number one... The backing to the leather recliner snapped about two months after having it delivered. Thankfully we purchased the extended warranty and after waiting a few weeks for a service call the technician took the back of the recliner back to the shop for repair. After waiting one full month and hearing nothing I called the store and was told my piece was ready and I could come and pick it up. I went to the store and my chair back was sitting in a pile in the warehouse. The warehouse worker promised it would be worked on and be ready in three days but would receive a phone call to let me know when to pick it up. I got busy and let a few more weeks slip by before following up myself. When I did drop back in the store it was still not ready! My broken recliner sat in the warehouse for a month and a half without being repaired. I called the store and spoke to a manager and was told they've had a lot of turn over recently but they would repair my chair and give me a call. I never received that phone either but thankfully my chair was ready when I went back to pick it up for the third time. When I got my piece home and took the plastic off I noticed that the leather was torn in a few spots. It was not torn when it was taken from my house and even if it was it should have been fixed under the warranty. Bad experience number two... One month after we purchased our dinning room table we noticed it was warping in a few spots along some intentional distressing in the table top. We called for another service call and a technician came to the house and wrote a report. He said it looked like water damage and it would be up to the manufacturer to cover the damage or not. Learning my lesson I called the store 9 days after the service call and was put on hold. After being taken off hold and being immediately placed back on hold 3 time the line was disconnected. I called the store back and was hung up on right after picking up two more times. The third time I called back someone picked up and I asked to speak to the manager. I was transferred to José who said he was "one of the managers who works here". José looked up my file and said the technician's notes from my service call was "water damage not covered under manufacturers warranty". I told José the technician advised me Value City could choose to repair the furniture if the manufacturer declined. José told me he had to check with 'another' manager and after waiting 8 more minutes on hold José came back and said Travis said there is nothing they could do about it. I will be calling the store manager Justin Marple tomorrow to see if I get better results and update my review accordingly. As of this review I will never purchase another piece of Value City Furniture for my home again. read more

I ordered a bed on Black Friday. They said it would arrive in few days. Then they discovered that an item is damaged so it got push back. The bed was also missing a piece so they pushed that back too. They ended up delaying the delivery 5 times to about 6 weeks. I ended up canceling the whole thing but I still had to pay the delivery without receiving anything . read more

My wife and I had a wonderful experience here. We worked with Heather, who took the time to hear us out on exactly what we were looking for, promptly talked to us about all of the options we had, and answered all of the questions we presented her with. She was very patient with us, leaving my wife and I to discuss what we wanted to do, which we really appreciated since every where else we had looked, sales people did not give us this convenience. We had a great conversation with the manager as well, it's was a very casual and comfortable experience all around. We recommend! read more

Horrible place doing all types of things not supported by law or morals. I paid for furniture in full. They resold it without permission, without refunding my payment until a month after I went to pick up my merchandise, lied and altered documents. I know of people who paid for furniture that peeled, broke and they paid extra $400 for warranty they did not honor. They are conniving thieves! Would rate less than zero if you could. read more

This place sucks. Don't waste your time or your money here. Staff doesn't know what they are doing and they just jerk you around once they get your money. read more

I wish zero stars was an option. I bought a recliner couch from here the electrical kind. First I waited more than a month for the couch only to have them bring me a broken one. One side would go up and down with the press of a button while the other one would not budge. I called and complained so they did take delivery cost off for the inconvenience. Waited weeks for my second couch and had to go all that time with no couch since I got rid of my old one the day before Value delivered the first couch. Got the new one. This time one side worked while the other had a mind if its own. Sometimes I would be sitting on that end fully reclined, I would press the button to put down the recliner and nothing would happen so I'd have to roll over to the middle section to get off. Then hours later out of nowhere the recliner would just go down all by itself. So I called and complained again. This was only weeks later but the lady I spoke to said they no longer carry that model. Then she said "well hang on we actually have one more left that someome ordered but then canceled" I said great I'll take it. This one only took days to receive. When the delivery men came I noticed that it didn't have the same tags on it as the other 2. It actually had no tags on it. I questioned the delivery men and they finally admitted that it was the floor model. They said " you didn't know? " um no! I was at my wits end and just needed a couch so I accepted it. After the delivery men left I noticed a smell from the couch. It was like a B.O./ass smell. Probably from so many asses testing it out as the floor model! I called again and complained about the smell and the fact that they gave me a floor model without my consent but instead lied to me about it being a canceled order. The lady did not deny it but told me all she could do for me was refund me $100. I decided to keep the couch because this one actually had working recliners. So I just shampooed all of the ass funk off of it. Fast forward 2 years and the whole frame on this almost $1000 couch was broken and we had to get a new one. I will NEVER again buy a ANYTHING from Value and I tell everyone I know to stay clear from them if they are looking for quality. Yes they are a little cheaper up front but when their furniture only lasts 2 years, are you really saving? I miss Rosa's never had an issue with any of their things and I got everything from them. The couch I bought at Value replaced a couch I got from Rosa's that had lasted for more than 15 years! read more

We bought a sleeper sofa on 11/25/2017. The sofa is very comfy to sit on; however, the problem with our sleeper sofa started when my in-laws slept on it. They stayed from 6/8 to 6/10 but on their last night the sleeper sofa broke! Since the store was no longer open, we were put in contact with a 3rd party service called Palladio. They scheduled an appointment for 6/27. Jeff the technician showed up around 10:30 to review the sleeper sofa. After taking a few pictures of the damage he told me that it definitely shouldn't have broken like it did. He told me it would be covered and he just needed to order the part. He also told me after the part arrived I would be contacted to set up an appointment to fix the sofa. This is where my experience with everyone involved became a nightmare. After 15 business days I still had heard nothing about scheduling an appointment. I sent an email to them and I was answered by Beck who told me to contact another company called Uniters. When I contacted them on July 18th at 4:17 pm they had told me my claim had been denied. Imagine my shock after I was informed that it wouldn't be covered since it was ruled as "not normal wear and tear". I asked to speak with a manager but I guess they close at 4:30 PM ET and wanted to go home because while I was on hold, my call was disconnected! I wanted to give them the benefit of the doubt so I gave them some time to contact me back. No one ever contacted me back so I called back again on July 24th at 8:36 AM in hopes they can assist me in getting this resolved, since I had already been told the part I needed would be replaced. I spoke with a representative named Heather who refused to assist me and didn't seem to want to help resolve the issue even though I was told the part would be fixed. After getting nowhere with her and having her just repeat the same scripted answer over and over again she finally offered to transfer me back to Value City Furniture, which I can only imagine was to get me off the phone. She did a cold transfer so I had to explain the situation again! This time I was speaking to their representative named Jennifer. She told me it didn't matter that I was told by Jeff that my sofa would be fixed and that it wasn't going to be. I have worked in customer service departments for over 6 years and that type of answer is unacceptable. Jeff might be a contractor, but he represents their company. In companies I have worked with if a representative provides misinformation we always try to resolve it so the customer remains happy. Jennifer's approach was "too bad so sad" which is crazy since Jeff represents their company and the standards of their company. Jennifer sounded like a robot by repeating herself and refused to find a resolution to make the customer happy. After going nowhere, I asked for a manager. I was transferred to a rude and unsympathetic "resolution agent" named Carrie, who didn't even try to resolve the problem, which is ironic since it's in her job title. Once again, we got nowhere and she didn't try to resolve anything. She then told me the claim was denied because someone stepped on the sleeper sofa. I can guarantee you no one did and the technician Jeff even said that this damage shouldn't have happened from a regular-sized couple sleeping on it. This was very interesting because now Carrie and Jeff were contradicting each other. After getting nowhere with Carrie I asked her to send me the part I needed and I would fix the sofa myself. She refused to send me the part, which is unacceptable because the part doesn't even look that expensive. She kept interrupting me and talking over me. She finally hung up on me; it's not my fault she wasn't doing her job. I decided maybe I would have better luck trying to use their chat feature. The first representative I spoke to disconnected her chat because she went idle for too long. All I asked her was if I could buy the part I needed. If a representative doesn't know that answer, she needs to be retrained. I find it hard to believe that I am the only customer who asks for a new part since the quality in their furniture is not that great.    Next I spoke to their representative Khadija. I once again asked my question: "can I buy the part I need for my sofa?" She told me to contact the store closest to me to see if they could assist with the part I needed. Next I spoke to DF & M on their social media team. They rudely explained to me that sleeping on a sleeper sofa was considered to be abuse. It's not my fault that their furniture is made from cheap metal. I asked once again for the part; I even offered to pay them for it. That's when they explained to me that the sofa was no longer being manufactured and couldn't supply me with the part! Finally DF & M stopped talking to me on social media because they were refusing to resolve a flaw in their product. What type of company shrugs off customers? Horrible product & service! read more

Horrible Experience and Worse Customer Service I ordered a bed on December 28, 2019 for my daughter's room. Paid $1120. The original delivery date was set for early February (well before COVID). Then I got a voice message saying it would be delayed until Early March. When March arrived I got a call telling me it would be April 28. When I checked the order status online the date had changed to Friday, May 8th. Apparently they no longer bother to call about delays. On May 6th I did a live chat with a customer service rep, and he assured me it would be delivered on Friday. With this in mind, I got rid of my daughter's old bed to make room for the nice new bed that was supposed to be delivered today. When I woke up this morning and checked the website to see what time it was coming, the delivery date had magically changed to June 12th. No call, no email, no text. Nothing. I called the company. As I write this, I have been on hold for 23 minutes and am still caller number 18. I live chatted a rep, and she told me she is not able to refund my money. She had the nerve to blame the delay on COVID - I ordered the bed on December 28th of LAST YEAR. At this point I will be contacting my credit card company to see if they can get the money back. read more

If I could give 0 stars I would - specifically for awful service! Firstly, they told me they can't deliver my bed on the day of delivery (even though I told them prior I was buying it because they specified they would deliver then). Secondly on delivery day they promised a 30 minute notification prior to delivering. The driver called once WHEN he arrived ; I missed the call- called back exactly FIVE minutes later and they said they already can and left and that I could not get a delivery for another week. DO NOT BUY FURNITURE FROM HERE. Raymour and flanigan may be a bit more costly but you save a headache like no other! read more

Very disappointed in the service I received from this store today Mainly the customer service person Jessica I went to get a refund for sum items I had on layaway as I decided to go a different route well this store had no money ?? So I was able to get what I spent on credit reversed back to the card. But the cash was a problem. I was either gonna have to get a refund check the following week/ hope that someone came and made a big e deposit on something or just wait until a day they had enough money........ something that should have took minutes ended up takin hours as I went home. It no sooner then I got there they called to say my cash was now available, and I needed to be there before 6 ... just unprofessional to rush me after I had already been there for almost 2 hrs dealing with the crap, who said I even had a way back? Who said I had gas? Then Jessica had the nerve to have a little bit of an attitude even I got back, the other ppl were helpful Heather & bob. That's the only reason I gave this place 3 stars, y original order was 7 items. I only ended up get 3 things after all the back and forth!!! read more