Great company to work with! Excellent workmanship and experience. They stayed on budget,…read morecompleted the project in a timely manner and made adjustments to every detail.

Over the past couple months, we have been working on getting quotes from pool contractors for a…read moregunite pool installation in our back yard. We knew this project would not be an easy and relatively average pool installation because of the shape and drainage issues we have. We found it interesting that every contractor had different ideas and opinions on everything from the overall layout to the equipment and upkeep. After all was said and done, we narrowed the selection to Mid-South Pool Builders and Serenity Hardscapes. Both fell directly in the middle of the quote range and were only $70 apart on the final quote. After careful consideration, the final decision was not that difficult. June at Mid-South Pool Builders was dead on with her 3-D rendering of the completed project. We made a couple minor changes, but they found a way to give us exactly what we had envisioned as the completed project. I would recommend them if you are in the market for a gunite pool. They are also A+ rated on BBB. We are looking forward to getting this started. We will post updates later.

Nick was amazing. Got my pool up and going and as you can see from the pics, that was no easy feet.read more

We hired this company to repair our pool and paid a lot of money. The pool was left torn apart, and…read moremy yard and deck were damaged during the work. After multiple promises to return and finish the job, the work has not been completed. The owner will not answer the phone nor respond to messages.

From the owner: AquaJEM Pool Services is a locally owned, family-run business proudly serving Germantown,…read moreCollierville, and parts of Mississippi. We don’t just clean pools — we restore them. From green water to stubborn algae and everything in between, we specialize in deep cleaning and long-lasting water balance. What sets us apart is our hands-on service, attention to detail, and honest pricing. No shortcuts, no guessing — just reliable, affordable pool care from a team that treats your pool like our own.

After using Aloha Pools for my install of in-ground pool. That was the worst mistake I have ever…read moremade. I contacted Allen Pools for my liner failure after 5th year, Aloha would not honor warranty so I contacted Allen pools. They were prompt, professional, best pricing for liner. I am very happy with the job they done. They installed the new liner and replaces all face covers and return covers. It is absolutely beautiful. I will be using them to install a slide and a Jacuzzi also for seasonal pool open and close service. If you read this review don't make the same costly mistake as I did, contact Allen Pools First.

From the owner: We put the custom back in customer. Allen Pools services include, but not limited too: swimming…read morepool installation; offer swimming pool openings and closings,: along with cleanings: swimming pool repairs and chemicals.

Straight info and guidance, pricing is competitive with Leslie's, and Blue Wave is open later than…read moreLeslie's.

Order part at the beginning of the season was told I would receive a call when it arrived. Waited…read moretwo months called to inquire about the part. Found the part had never been ordered. Usually pretty good about chemical needs but go elsewhere for parts.

Customer service is the reason we have a pool. I came across this company while visiting Tennessee…read moreand overheard someone talking about this pool manufacturer that could install swim spas in tight places. The process was seamless and enjoyable. I live in Tx and would have thought they were next door. Great company.

From the owner: Combining all the best attributes of the different pool types, is the best way to describe Aqua…read moreRapids. Manufacturing prefabricated concrete plunge pools and swim spas allows us to have you swimming in days, not months. Our custom hand tiled interior finish and swim jets will deliver a unique touch to your project space.

Don't waste your time. Use a trusted service provider. These folks will take your money and run.read more

Replaced a pool filter pressure gauge. Staff was cool the first visit providing advice on the…read morepool, which I needed as a new pool owner. Unfortunately in about six months the gauge stopped working again. Had an appointment for which they missed multiple times and they were not proactive in communicating about rescheduling. They finally made an appointment at least 2+ hours late, but I had left thinking it was another no show. Arranged payment for the repairs and they never showed after taking payment. Avoid especially if through a home warranty company.

We had been researching hot tubs for what felt like forever--debating between a Bullfrog spa and a…read moreHot Spring spa. We were on a budget, so we shopped around. We liked the Bullfrog, but the saltwater option on the Hot Spring really caught our attention (especially since I have sensitive skin and had loved a saltwater pool/spa before). From our very first visit, Brad was the kind of person you hope to run into when making a big purchase: informative, friendly, zero pressure, and endlessly patient with all of our follow-up questions (and there were a lot of them). Eventually, we decided on the Hot Spring Limelight Flair, and Brad gave us a very fair price--then went above and beyond by agreeing to deliver and install it an hour away. Honestly, we felt like we were asking too much, but he didn't blink. When Brad, Doug, and Nathan arrived with the spa, we ended up enjoying their company just as much as the delivery itself. Doug had enough stories to keep us laughing through the entire install, Nathan jumped right in and kept things moving, and Brad stayed the steady, professional presence making sure everything was done right. Even when a little hiccup from our electrician made setup take longer than it should have, Brad stuck with us to make sure we knew exactly how to operate and maintain the spa. And later that same night, Brad even texted us a recommendation for a top-notch electrician--talk about service that goes the extra mile! And then there's Trina--the chemical balance wizard! Seriously, if your spa water ever looks like it's auditioning for a sci-fi movie, Trina will have it crystal clear before you can say "pH level." At the end of the day, not only did we get our dream saltwater spa, but we also felt like we made a few new friends along the way. It's rare that you enjoy the company of people you're doing business with this much, but that's exactly what happened. This family-owned business is top notch. Whether you need a new spa, a pool, or just advice to get your water balanced, do yourself a favor--call The Pool Store. You won't regret it.

I came into your store today with a water sample and pictures of my pool. I told them that my wife…read morehad been buying chemicals somewhere else, but the pool wasnt improving and I was taking it out of her hands. They refused to test my water sample and started bringing in chemicals from my LAST sample. About $200 worth, on a cart. I was fine with that. But then a woman comes in and they test her sample right away. I asked why they tested hers and not mine, and the woman who claims to be the manager said its because I didnt buy anything. It didnt matter that I had a cart load there ready to buy. This is ridiculous. Evidently, they dont care about customers, and if you shop here, they will treat you the same.