Beware of eyebrow aesthetician - SIMRAN !! I asked her if she can be gentle with my skin and that I…read moreget a lot of cuts. She told me she is doing recklessly on my skin because she doesn't think she needs to be gentle with my skin. I asked her why would say such a thing and told her this was so unprofessional the way she is talking to me and breaking thread on my face and being aggressive, she gave me many cuts and said she should have refused service to me. Here are the attached photos. If you want to take good care of your skin, don't ever go get threading done from this person. She needs to be fired from this salon.

Simran is amazing! She does a great job and you feel no pain. She's very kind and friendly and very…read morepatient.

To tDouglas M- this is my reply to you! As someone who works in customer service, this review…read morehonestly reads less like constructive feedback and more like someone looking for something to be upset about. A short wait, a staff member stepping away, or a moment of confusion is normal in any business -- especially one that's clearly served you well for years. Most people understand that. What's disappointing is seeing a long, dramatic write‑up over something so minor, especially when the employees you're criticizing are real people doing their best. Turning a brief inconvenience into a public takedown doesn't make the business look bad -- it highlights how unforgiving and unrealistic some customers have become. If this is the worst thing you've experienced here after years of good service, that actually speaks volumes about the quality of the staff. Not every moment needs to be escalated into a Yelp saga. A little patience and basic empathy would have gone further than this review did.

I have been coming here for years, even when it was lunch box, and never had a problem, until now…read more So I'm giving them 3 stars but normally I would give 5 stars (if this was my first or second time, it would be 1 star and I would not return). I come in once or twice a year, usually before a beach type vacation to get my back waxed. They have always had someone at the front desk when I walk in, but not this last visit. Let me mentioned before getting into it, the place is always clean, the entrance, Hallway and wax rooms. The wax service is always fast, professional and as relaxing as it can be getting waxed. I never had a scheduling problem until now either. This last experience was not good. I arrived at 1030 my scheduled time, but no one was at the front desk, but I could hear someone talking on the phone in the room behind the desk. I waited 5 minutes figuring they would come out, but no, so I start to ask if anyone here? No response for 2-3 min, so I asked again, then a lady with black and purple hair comes out of the room and say someone will be right with me and turns back around into the room to continue to talk on the phone, as if I was bothering her at work!! Then a few minutes later, another person comes out from down the hall (I think she was actually with a client) and asked if I have been helped, I said no and told her my appointment was at 1030, she tells me the appointment was at 1040 (this was at 1042, already past my apparently rescheduled appointment) and said someone will be with me shortly. Then the other lady that was talking on the phone comes out from the room behind the desks. I sat there about 5 more mins until my wax person arrives, say sorry for being late, and gets ready (it appears they changed the appointment because the wax person was running late), they never told me they changed the appointment time (no text like all the other notifications, which I like from this place). The appointment was never changed on the website, only locally, maybe they just lied for her, and told me 10:40. Oh and no one ever came out of the room behind the desk after the phone call lady, while I was waiting for my room to be ready. It was clearly a personal call at work and she didn't want to be bothered at work. At the end, I still tipped, against my better judgement, a lower 10% rather that the usually 20%. The wax person was late, but apologized. I think I will return because up until this time it has been great, but not sure.

I reached out to Makayla after referrals from an online mom's group. I wish I had looked her up…read moreonline a little more before I booked my teen with her because others had the same issues with her as I did. She seems to either be really bad at running her business or has a scam running through her business where she takes your money for products and then never orders and delivers them to you. Do not pay her by Apple Pay! You will have no receipt for your transaction therefore no course of action against her. The worst part about is that my dad had just passed away and due to him leaving me a little money, I was able to bring my depressed, teen to her to fix her acne that was was difficult on her self esteem. Makayla knew this and STILL did this to us. Absolutely despicable. Avoid her.

BEWARE, not a trustworthy business!…read more My wife took our son to Makayla for an "acne boot camp" treatment on 11/30/24, during which Makayla recommended Face Reality brand products for him to use. We trusted her recommendation, and my wife paid in full for the products that day, as Makayla claimed she would place the order immediately. However, my wife did not receive any order confirmation from Makayla via email or text, which is standard protocol. But my wife trusted her. A week passed, and the products never arrived. My wife reached out to her multiple times for an update, but she completely ignored her inquiries. A week later, Makayla finally texted my wife to say the company's website was back up and that she would place the order. This contradicts her previous claim that the order was already supposed to have been placed on 11/30/24. She then asked for our home address again for delivery, which my wife provided. To make matters worse, Makayla claimed she had given my wife the wrong total and that the price was now higher than the original amount of $197. My wife went to the Face Reality website to confirm the cost of the six products Makayla allegedly ordered and found they totaled exactly $196. She shared this with Makayla, who then admitted she had ordered a professional size by mistake. This was yet another excuse that lacked credibility. When my wife requested confirmation of the order placement and an estimated delivery time, once again, there was no response from Makayla. She vanished for days without any communication. Unsurprisingly, the products did not arrive, and Makayla ignored multiple texts and phone calls. Eventually, Makayla resurfaced with the claim that the products had been mistakenly delivered to her home instead of ours. She attempted to blame Face Reality, claiming they had apologized to her for the mix-up. This excuse was hard to believe as well. Makayla arranged for my wife to pick up the products at her workplace the next day between 3:30 and 4:00 PM. Predictably, she failed to show up, stating she was stuck in traffic. My wife, being understanding, wished her a safe trip home and they arranged to try the pickup again the following day, Saturday. On Saturday, my wife reconfirmed with Makayla and waited all day, yet once again, Makayla did not show up. My wife attempted to text, call, and email her throughout the day, but received absolutely no response--not even a courtesy message indicating a change of plans. Makayla's behavior is unacceptable, unprofessional, and it's clear she is conducting business in a shady manner. It is our belief that she took our money with no intention of ever delivering the products. There are no products, no refunds, no apologies and she has gone completely silent. As of still to this day (1/8/25) my wife still has not received any products or promises of a refund. I am taking decisive action against her through my credit card company because what she has done is fraud, plain and simple.

Had my eyebrows and ear waxing done and unfortunately I left pretty disappointed. My eyebrows came…read moreout completely mismatched -- one corner was made way too thin while the other stayed noticeably thicker. The ear waxing process was also much more painful than I've experienced before, and during it, wax got into the hair near my ear. After several minutes of trying to remove it with some kind of liquid, the only solution ended up being cutting that piece of hair off because the wax wouldn't come out. Overall, not a good experience and I won't be returning.

I am absolutely furious right now. I have never been this upset about a wax service in my life…read moreuntil today. My regular waxer at a different location called out sick so I had to book last minute at the San Ramon branch. I have avoided this location for a reason because I have had back to back terrible experiences here before. One time I was left waiting almost 40 minutes for my appointment. Another time I walked out with a bunch of hair left behind. Today I booked with any available specialist and ended up with Sarah. She was nice and talkative, but the second she started applying the wax I could tell she had no idea what she was doing. Every experienced waxer I have been to applies wax in one smooth direction. Sarah was going back and forth like she was mixing some kind of potion. She kept wiping the area with a wet wipe before almost every strip which made it impossible for the wax to stick or pull out the hair properly. When she told me she was done I looked at the area and was shocked. There was so much hair left everywhere and the area was messy with stray hairs still stuck to my skin. I asked her to go over it again which she did but the results were just as bad. It still looked unfinished and uneven. I was supposed to get another service but I was so angry I told her I was leaving. I complained to the front desk and they said they would schedule a touch up two hours later. I was already irritated that I had to drive all the way to San Ramon for this disaster and now they expected me to come back. I agreed at first but something came up and I had to call multiple times to try and move it around. I ended up not being able to make it. When I got home hours later I found wax still all over the area she worked on and even on my clothes. I called furious and demanded to be comped for this so-called service. I came in for a clean wax and left with a mess and a worse experience than before. They said a manager would call me within two days. We will see if that even happens. I will never ever come back to this location ever again.

Eunice is an excellent waxer !! so painless and quick and she make sure she takes out all the…read moretiniest hairs . Nothing is left behind. It's a smooth silky canvas!! come to Eunice if you need to get groomed and ready to take on the world!!

I used to hop around on Groupon to find whatever deals I could with waxes - a new one every month…read more I stopped doing that as soon as I had my first appointment with Eunice. her office is so nice and private, and everything is clean and bright. Eunice is super professional, friendly and knowledgable. she not only does a great job super quickly, but she's so friendly and easy to talk to. I actually look forward to going to my appointment just so I can talk to her. go to Eunice and you won't want to go anywhere else!

Listen to me, ladies (and some gents)---stop waxing and start sugaring! Waxing burns, you get bad…read moreingrowns, the stubble is terrible! Sugaring doesn't have any of those effects. It's basically a big ball of melted sugar and some lemon juice that gets smoothed on your skin and rolled off. No strips or burning. Jen is great. She asks me about my weekend plans, my family, etc. to distract from the pain (yes it still hurts, but not as bad as waxing, I swear!). She's so fast and doesn't have to go over the same area over and over. She has great hours. She's an independent businesswoman who runs a clean and honest practice. What more do you need?

Jennifer is so amazing! First time getting a Brazilian (and first time trying sugaring in general)…read more She made me feel so comfortable and made the process quick and painless as possible! Very knowledgeable, you can tell she loves what she does. Very clean also. Highly recommend!

Amazing experience!! Jessica is really knowledgeable and great with her techniques. She assessed…read morethe skin thoroughly and recommended appropriate treatment. She explained everything really well! The place is very clean. Overall I enjoyed my experience and will definitely recommend Jessica for facials :)

From the owner: Our esthetician Jessica has 10 years of experience in the beauty/resort industry. She has worked…read morewith all skin types, skin conditions and ethnicities. Jessica specializes in facial treatments, chemical peels, microdermabrasion, med-spa fat reduction treatments and skin tightening treatments.

I'm a tough customer.... the service Jodi provides is... well... kinda awkward for me. I've gone to…read moreJodi for a year now. I wish yelp would allow 6 stars. Jodi's professionalism, attitude, cleanliness, etc is always the best. I've recommended her to several people for her services. Thanks Jodi !

Let's begin with Jody is the absolute most amazing person ever !!! Not once did I feel…read moreuncomfortable while getting waxed. She is so easy going and easy to open up to! This is essential since the convo is never dull and makes the waxing go by faster. Aside from an amazing personality, this woman is very precise with her work!! I am never disappointed with the service because it is always flawless. If you want to do business with someone who is dedicated, consistent and understanding, Jody is the one!! Top notch Brazilians at a great price. I 100% recommended!