To tDouglas M- this is my reply to you! As someone who works in customer service, this review honestly reads less like constructive feedback and more like someone looking for something to be upset about. A short wait, a staff member stepping away, or a moment of confusion is normal in any business -- especially one that's clearly served you well for years. Most people understand that. What's disappointing is seeing a long, dramatic write‑up over something so minor, especially when the employees you're criticizing are real people doing their best. Turning a brief inconvenience into a public takedown doesn't make the business look bad -- it highlights how unforgiving and unrealistic some customers have become. If this is the worst thing you've experienced here after years of good service, that actually speaks volumes about the quality of the staff. Not every moment needs to be escalated into a Yelp saga. A little patience and basic empathy would have gone further than this review did. read more

I have been coming here for years, even when it was lunch box, and never had a problem, until now. So I'm giving them 3 stars but normally I would give 5 stars (if this was my first or second time, it would be 1 star and I would not return). I come in once or twice a year, usually before a beach type vacation to get my back waxed. They have always had someone at the front desk when I walk in, but not this last visit. Let me mentioned before getting into it, the place is always clean, the entrance, Hallway and wax rooms. The wax service is always fast, professional and as relaxing as it can be getting waxed. I never had a scheduling problem until now either. This last experience was not good. I arrived at 1030 my scheduled time, but no one was at the front desk, but I could hear someone talking on the phone in the room behind the desk. I waited 5 minutes figuring they would come out, but no, so I start to ask if anyone here? No response for 2-3 min, so I asked again, then a lady with black and purple hair comes out of the room and say someone will be right with me and turns back around into the room to continue to talk on the phone, as if I was bothering her at work!! Then a few minutes later, another person comes out from down the hall (I think she was actually with a client) and asked if I have been helped, I said no and told her my appointment was at 1030, she tells me the appointment was at 1040 (this was at 1042, already past my apparently rescheduled appointment) and said someone will be with me shortly. Then the other lady that was talking on the phone comes out from the room behind the desks. I sat there about 5 more mins until my wax person arrives, say sorry for being late, and gets ready (it appears they changed the appointment because the wax person was running late), they never told me they changed the appointment time (no text like all the other notifications, which I like from this place). The appointment was never changed on the website, only locally, maybe they just lied for her, and told me 10:40. Oh and no one ever came out of the room behind the desk after the phone call lady, while I was waiting for my room to be ready. It was clearly a personal call at work and she didn't want to be bothered at work. At the end, I still tipped, against my better judgement, a lower 10% rather that the usually 20%. The wax person was late, but apologized. I think I will return because up until this time it has been great, but not sure. read more

My last review this place was called "Lunchbox." It's been Radiant Waxing for a while now. Still the best place and I'm still a loyal customer. The entrance is nice and clean, the rooms are clean, they always have a fresh cover on the beds with a towelette ready for you. The staff is always gracious and professional. There is always someone there to greet you when you walk in. Appointment times are always kept. I have been seeing Estephanie for years! She's the best! Always friendly and makes you feel comfortable. I love that they don't push products on you but they are definitely knowledgeable if you have any hair growth questions. read more

Radiant Waxing San Ramon - Waxing Near Me - San Ramon, California

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Katie did an amazing job on my eyebrows! She was professional, gentle, and really took her time to shape them perfectly. The results look clean and natural, exactly what I wanted. The whole experience felt comfortable and easy. I will definitely be coming back and highly recommend her! read more

Kelly is the absolute best! She always does such a good job and makes me feel so comfortable! The location is also super clean and nice. Would recommend. read more

I signed up last night for more information on the new guest BOGO services and was booked with an appointment within 15 minutes. I got waxed today by Antonella and she was made the experience extremely quick and as painless as possible. She was very professional and welcoming. I hate to bring up other salon chains but I really have to admit this one is way better than European Wax Center. They use soft wax, which I feel is more gentle than hard wax. The salon is very clean and I look forward to coming back. After my appointment I was booked for my free appointment in 6 weeks. Smart concept to have new customers come back again to see if this is the right salon for them! read more

always receive amazing service here and leave with money well spent. everyone is so nice and respectful. I get waxed by Katie once a month and she always makes my process so smooth. I am a sensitive girlie and I appreciate her always checking in with me to see if i'm doing well. She leaves me hairless every time! read more

Had my appt with Kelly, she was very gentle to my skin and concerns and also very efficient. It was a very pleasant appointment

the care they take for each individual is actually unmatched. I worked with Monique and she listened to exactly what I was looking for and made me feel so comfortable. I just received a hand-written note in the mail from her with a BOGO gift card - so sweet. Thank you I can't wait to come back!!! read more

So I was determined to hate my experience. I was at home and did not want to pay someone for something I thought I could just do myself for "free". Honestly I was just trying to get cute for my anniversary weekend with my man. But oh my gosh, then I met Katie! She had me in stitches giggling the whole time, she was precise with her technique but also very flexible when I needed a break or an accomidation (my legs in butterfly hurt after too long). Not only did Katie give great company but she sent a hand written personalized postcard when I didn't come back in a while! I mean how sweet is she to remember the little things we spoke about during our time together. Absolutely amazing and heart warming little miss you note. HOWEVER they have this vacuum.... it's dying and needs to be replaced. Cause they ran it and I could hear it screaming for mercy in my room. Just get a new Dyson and put that thing to rest, please. Katie is amazing, get a new vacuum, I'll be back for a membership for sure next month! XOXO to you Katie read more

I've been coming here for years. It's always clean and the ladies are friendly and professional. Went in for a brow wax today. The attention to detail is always fantastic. Love them. read more

Estephanie has always been consistent in her work. She is very pleasant to work with each and every time. She provides the most comfort in her services and delivers top notch professionalism. From the entrance to the exit of the appointment, she makes sure she represents the best she can for herself, her clients and of course Radiant Waxing. I would recommend her to anyone. read more

Absolutely love Emily!! Shes so sweet, makes you feel comfortable and very professional. Got a great wax too!!

Booked a Manzilian waxing with Lina and she's definitely a pro! She was very thorough and meticulous with the waxing. Barely any pain and got every hair! It helps that she has a great personality and attitude. Makes the time fly and the whole process comfortable and enjoyable read more

I had a Brazilian wax with Katie, and she was amazing! She's friendly, professional, and very informative. She confirmed my service, checked for any product allergies, and explained each step throughout. Katie also gave great aftercare tips. The space is posh, spotless, and feels safe. Booking online was easy and thoughtful--it even asks key client questions. When my original waxologist wasn't available, they reached out right away to offer another option. Overall, an excellent experience--I highly recommend Katie at Radiant Wax in San Ramon read more

Spacious and clean Interior with comfortable tables for their clients! The waxologists I've had have all been professional and efficient as well. This is definitely my go to place for waxing! read more

I've been going here for years and I love it! I've been seeing Monique for 6 months now and she is the best and always makes me feel so comfortable. I'm always satisfied with my service! read more

Bright & clean. The staff was friendly and efficient. Looking forward to coming again in the future.

Monique was beyond amazing! She made me feel at ease and in fact this was my least painful waxing experience! So happy to find my go-to for waxing! :) read more

Radiant did a great job. Monique was professional and gentle. I would recommend highly Radiant Waxing.

I had training wax services with Emily earlier today, and she was so great! I had both a back wax and full leg wax, and thought that Emily was very friendly, thorough, and helpful. I definitely recommend checking out this location, as it's clean, professional, and accessible. read more

Lina is the best! She took her time getting to know what I wanted and was kind, professional and educational about their offers. You can tell she's been doing this for a long time and is very passionate about what she does. Made me feel very comfortable especially as a guy getting brows done. Lina is the only person I will go to for waxing now, highly recommend! read more

I've been coming to Radiant Waxing for a while now, but recently relocated and visited this location for the first time. I was a little nervous about seeing someone new, but Antonella was amazing! She made me feel so comfortable right away, was super thorough, and the whole experience was smooth and easy. It's such a relief to know the great service carries over across locations. So happy I found someone I trust here too. If you're looking for someone gentle, thorough, and just really good at what they do - she's it! read more

Highly recommend!! Easy to make an appointment, fast service, and wonderful employees!! Estephanie has been waxing me for over 2 years and does an amazing job. Plus she makes me feel comfortable and leaved me smooth and happy!! Would totally recommend!! read more

I've used Estephanie for Brazilian and underarms. She's always so kind, gentle and does a wonderful job. She's my go-to waxer!

Antonella was the best she made the wax go by so fast and really made me feel taken care of!

Great experience with Antonella today! She was thorough, painless, and still had me in and out of there in no time. She was also very polite and professional as well. I highly recommend her. Thanks Antonella, see you again soon! read more

Estephanie is SUPERB! Great demeanor, professional, courteous and kind! She is an asset to Radiant Waxing. By far, the bes!

Felt so comfortable! Love the results and Nyla has a way of making the experience more comfortable. She is kind and able to ease any embarrassment. Think Brazilian. read more

Shoutout to Nylah for doing a great job! She was super friendly and made sure I was comfortable during my service! Based on her knowledge, customer service, and skills I know her clientele is going to build up fast! So book her asap :) read more

Lina is an amazing waxer! She made the experience so comfortable. I knew exactly what to expect throughout the service and she was so sweet and kind. I can't recommend her enough for all of your waxing needs :) read more

Greeted on entry & steps explained, clean, overall professional (a training group was in progress at reception area), aesthetician was friendly, experienced and had a nice, soothing "touch" read more

I just moved to the area and was hesitant to try a new waxer but I booked with Antonella and she was amazing! Super quick, thorough, and clean work & a pleasure to talk to. The area is clean, and they know what they're doing. So happy I found my new waxer! read more

Monique was Excellent!! Professional, kind, caring and gentle! I will definitely come back and I already have next appointment booked with her! I highly recommend Monique she was Awesome!! read more

I've been to see Emily a few times in San Ramon. She is a great waxo, and easy to talk to. Do yourself a favor and book with Emily, you'll be glad you did! read more

I had a great service with Antonella today. She is really detailed oriented and nice person. Very good vibes and good tips and recommendations. I recommend Antonella for your next service. read more

Emily was awesome! I feel asleep while she did my brow makeover service (brow tint and wax). She was overly chatty which allowed me to relax and enjoy my service. I've been a fan of Radiant since they opened in Dublin and when they added the San Ramon location. San Ramon is closer to me and offers a variety of services. I love that they are consistent, priced reasonably and very clean. read more

Lina is the best! So sweet and professional. She takes the best care of me and always makes sure to do the high frequency to keep my skin happy. She also was the only one to let me know about the membership. read more

Great experience, highly recommend. I especially appreciate how accommodating they are.

Anto was very professional, easy to talk with, and made me feel very comfortable. She did a great job and I'm very pleased with the results. I will definitely be back! read more