Im rating this business 1 star due to lack of professionalism and lack of communication…read more I contacted Nisy Recovery service for post op care in December 2021. I spoke to Nisy directly on the phone and explained what I was looking for. It sounded like she was driving and she told me she'd call me back and never did. I followed up with her via text a couple times and never received a response. The way you interact with clients tells a lot about how you run your business. Nisy was short on the phone with me and lied to me. This was a red flag and a sign that maybe I dodged a bullet. I couldn't imagine hiring this company to care for my health if the business owner doesn't have the decency to communicate back with potential clients.

My experience with Nisy Recovery Service was great. 5Star+ !…read more I had my first surgery ever done here in Miami, and needed a recovery nurse fast. I called Nisy and was lucky enough to get her the same day of my surgery. I was so happy they she was able to accommodate me especially since it was so last minute. She was an Angel. Once she picked me up from the hospital we went to go get my prescriptions as well as food . From there we came back to my hotel where she took my vitals and created a personal schedule for the times I needed to take medication. She was so supportive and made me feel super comfortable and was there monitoring me the whole time. She was very knowledgeable and was able to answer all my questions I had and also gave great advice that I can use during my recovery process . You can feel that she really cares about her patients well being which just makes the whole experience even better. I am so thankful to have had her to take care of me and would highly recommend her to anyone in need of recovery services during their cosmetic surgery journey.

I had surgery last week and booked my stay here. Unfortunately I did not have the best experience…read morethat I expected to have. One thing started off bad was that I was not picked up by the staff they just called me an Uber and I was waiting at the airport for over 30 minutes. They say that they take you to all your appointments and drop off your prescriptions and everything you need is taken care of. After my surgery I had a complication and I needed to go back to the clinic. Max had told me she would drop me off but I was responsible for the ride back. This is three days after surgery. I was heavily medicated and could hardly function on my own. I was crying and very upset and had to call myself an Uber to take me back to the house. The traffic is so bad that each way is about an hour even though it's only 12 miles away from the clinic I went to. Then I needed to drop off an additional prescription. She told me she was not going to take me there or drop off the prescription for me and I would have to do it on their own and Uber. I'm walking around in a nightgown heavily medicated stumbling at Walgreens. I developed necrosis after my surgery I asked everyone that was there if it looked normal and they said it was fine I was just part of my healing process. I didn't feel that was accurate. Clearly they aren't experienced or knowledgeable about any type of surgical complications that can happen. They barely even had any supplies that I needed. They have different people working different shifts. It's only one person at a time. It's very hard to get a hold of anyone when you need them. It felt like I was being a nuisance every time I had to call someone to get me something or help me get up out of bed. Every time I needed some thing it seems like nobody knew where anything was. They don't even provide you with a towel and you have to bring your own.They do not have a paging system where you can call for help. They expect you to use your cell phone to send a text message whenever you need them to come for assistance. They say there's 24/7 care however in the middle of the night they're sleeping and there were multiple times where I needed help and had to sit there and text and call when I could hardly move my arms or see straight. They should have someone available to you to help you in the middle of the night. The last day I was there I was crying and begged for the lady to pick up my prescription that I had to drop off on my own. They gave me the feeling that I was all alone and we're not comforting at all. There is one girl name Kendra and she was very nice. Also yvonne was very nice, however again I just felt like it was disorganized and nobody knew where anything was and it was hard to get a hold of them. I really was bothered by the fact that I had to call my own ride to drop off a prescription and get myself back from the clinic. I spent days crying because of my situation and it was almost like they were dismissive of my situation and tried to tell me that I was fine like I was just overreacting. After I got back home I went to the emergency room and I had a severe situation that is requiring me to have reconstructive surgery. I don't know if this is how all the recovery houses are in Miami but unfortunately I cannot recommend this place for someone to recover.

Now let me say I was looking forward to staying here but due to COVID they had canceled last min…read more(2days before my booking) and assured me that they will refund me my money You guys blocked me and still haven't gave me my refund you guys didn't even call me to tell me that you were canceling if it wasn't for me reaching out I would of been salty. I don't understand why is it so hard to refund me my money!!!!! I booked in March it's about to be JUNE!! Smh I will give an update once I received my refund

I came out here for surgery completely by myself, and Sonia made me feel so safe and cared for…read moreevery step of the way. From the moment I met her, she reassured me that everything was going to be okay -- and she truly meant it. Sonia went above and beyond, helping me with everything I needed, and even her husband was so kind and helpful, driving me to my post-op appointment this morning. Sonia has such a nurturing, sweet spirit -- I felt like I'd known her forever, like a long-lost best friend. Her care, professionalism, and genuine warmth made this whole experience so much easier and more comfortable. Her work and dedication are absolutely top-tier. Words can't describe how grateful I am for her support during this journey.

I hired Sonia for post-op care. She was amazing! Would definitely recommend her to those traveling…read morefrom out of state to Miami alone. She makes you feel comfortable and does great lymphatic massages

My Experience at TLC Nova Recovery House…read more I chose TLC Nova because of the promises made in their written agreement. Unfortunately, many of those promises were not honored during my stay. I have the signed agreement, text messages, receipts, and other documentation supporting the statements in this review. I booked my stay months in advance. A few days before my surgery, my airline changed my flight, so I contacted the owner to let her know I would be arriving one day earlier. I asked whether my contracted private room would be available or if I should book a hotel. Instead of honoring our agreement, I was given a completely different address. When I questioned the change, I was told that my room had already been rented to someone else. I asked that the original agreement be honored, but was told that if I wasn't happy with the change, I could cancel my reservation just days before my surgery. Traveling from another state for a major operation, canceling at that point simply wasn't a realistic option. Unfortunately, that was only the beginning. Throughout my two-week stay, several services and accommodations that were promised in writing were either not provided or were delivered differently than represented. One of the biggest disappointments was the overall cleanliness of the house. The common areas and bathrooms were not cleaned consistently, and the level of sanitation was far below what I expected from a recovery facility caring for post-operative patients. After surgery, a clean environment is not a luxury--it's essential. The food was another major issue. Meals were extremely repetitive, and I was served chicken for both lunch and dinner for five consecutive days. Much of the food appeared to be reheated from previous meals and served again. After major surgery, proper nutrition plays an important role in healing, and I expected much better quality and variety. One of my biggest concerns involved my prescriptions. I was told it would take five days to obtain them, that they would cost between $250 and $350, and that I had to pay by cash or Zelle because the pharmacy supposedly would not accept insurance. Instead, I had them transferred to Walgreens, where they were filled using my insurance for approximately $19. Before booking, I was told there would be approximately one caregiver for every three patients. During my stay, there were times when one caregiver was responsible for four fresh post-operative patients while working around the clock for multiple days. Regardless of how caring or hardworking that caregiver was, I do not believe one person can safely provide the level of attention four surgical patients require. Transportation was also not what I expected. In practice, it often consisted of calling an Uber. Whether I received any assistance getting in or out of the vehicle depended entirely on the driver. After major surgery, I expected a higher level of support. The most frightening moment of my stay happened when I began choking while eating. Because I had recently undergone a tummy tuck, I didn't have the strength to cough effectively. The caregiver present did not know how to respond appropriately, and another patient ultimately stepped in to help me. That experience was terrifying. Recovery after major surgery is stressful enough. After paying thousands of dollars for post-operative care, I expected the environment to reduce that stress--not add to it. I stayed at TLC Nova for two weeks, so these were not isolated incidents or first impressions. This review reflects my personal experience. If you're considering staying here, I strongly encourage you to read your contract carefully, keep every communication in writing, and verify exactly which services will actually be provided before making your decision.

This is not me telling you the water pressure of this place is bad (it is). This is me letting you…read moreknow that you will endure unnecessary stress to your post surgery recovery if you stay in a place like this. Someone taking advantage of your physical state after surgery is not what you need. I promise.

AUGUST 26 2021 i book sensation recovery…read morehome for my stay after surgery ... I spoke to lady name claudia at ph# 1-305-903-9064 . i had arrange my stay there with them for my recovery and let me let you know that it was nothing like the picture and website . trust and believe they are a scam, and will throw you in a piece of crap and dirty recovery home and scam you on top of that very un professional i have picture and message please choose other recovery house for your surgery they are no good scammer .... they scammed me for my money and refuse to refund which i never got to stay there i walked out.... i want my money super piss

I am extremely grateful to all the staff of Sensation Surgery Recovery as they were crucial to my…read morepost surgery recovery. The owner and the staff enable an environment that promotes healing and recovery. The owner communicated well and answered all my questions expeditiously via text and phone calls. I booked with Sensation Surgery Recovery and stayed 10 nights in a private room during my surgery recovery. The stay included lodging, transportation, meals, and 24-hour care. Other services I purchased included IV Treatment for post-surgery which helped with recovery, in-house lymphatic drainage massages as prescribed by my doctor, and additional transportation to run errands. I had a very positive experience during my stay, from the moment Saul picked me up from the airport through the very last day. The house was always clean. The kitchen was stocked with food (fresh fruits, home made natural juice, natural coconut water). Breakfast, lunch, and dinner were always served on-time and they accommodated my dietary restrictions. The ladies who cared for me, Adriana, Melisa, Stefanie, and Yude treated me like family and nurtured me until I was independent. Everyone spoke Spanish which was perfect as I am fluent. I recommend Sensation Recovery Care to my friends and family and will use them in the future if I get another surgery. 5 stars! //BREAK// Estoy extremadamente agradecida con todo el personal de Sensation Surgery Recovery, ya que fueron cruciales en mi recuperación posoperatoria. El propietario y el personal habilitan un entorno que promueve la curación y la recuperación. El propietario se comunicó bien y respondió todas mis preguntas rápidamente. Reservé con Sensation Surgery Recovery y me quedé 10 noches en una habitación privada durante la recuperación de mi cirugía. La estadía incluyó hospedaje, transporte, alimentación y atención las 24 horas. Otros servicios que compré incluyeron tratamiento intravenoso para el postoperatorio que ayudó con la recuperación, masajes de drenaje linfático internos según lo prescrito por mi médico y transporte adicional para hacer mandados. Tuve una experiencia muy positiva durante mi estadía, desde el momento en que Saúl me recogió en el aeropuerto hasta el último día. La casa siempre estaba limpia. La cocina estaba equipada con alimentos (frutas frescas, jugo natural casero, agua de coco natural). El desayuno, el almuerzo y la cena siempre se servían a tiempo y se adaptaban a mis restricciones dietéticas. Las mujeres que me cuidaron, Adriana, Melisa, Stefanie y Yude me trataron como a familia y me cuidaron hasta que fui independiente. Todo el mundo hablaba español, lo cual era perfecto ya que lo hablo con fluidez. Recomiendo Sensation Surgery Recovery Care a mis amigos y familiares y los usaré en el futuro si me someto a otra cirugía. ¡5 estrellas!

Amazing care! Ana was there all the way, made sure my medications were taken and made sure I ate…read moreand drank my water. She made sure I started to care for myself with her supervision to make sure I recovered quickly and well. Supervised my blood pressure temp and everything else. Set me up with my massages. Absolutely will use her again.

El mejor trato, definitivamente después de la operación uno no sabe qué hacer y ella me cuidó de lo…read moremejor incluso me brindó medicamento (del mismo que me recetói doctor para el dolor ) que ella ya tenía hasta que me llegara el mío. ella va a comprar tu medicamento te lo trae te ayuda muchísimo Te alimenta muy bien y tiene cuidado con Tigo Definitivamente necesitas a alguien que te cuide después de una operación y ese alguien es Ana :)

Dr. Martinez was listed in my Cigna Healthcare Network close to me on Alton Road, so I called to…read moremake an appointment only to learn that she is practicing over at the professional offices at Mercy Hospital. I made an appointment with her there anyways given I wanted a female OBGYN, and it still seemed close enough to my home. Two days before my appointment, someone from Dr. Martinez's office calls me and leaves an entire voice mail message in Spanish (I do not speak Spanish). I call back and the woman does not listen to me, and we have an enormous mix up about when my appointment is scheduled. I finally make my appointment, and I was left to wait for an HOUR AND A HALF to see this doctor. I was instructed to get entirely naked, put on a thin hospital gown and left alone in a freezing room for half an hour of that. I was also put in another room that must have been under construction or something - it was not a pristine professional environment. So why the three stars for this ZERO star experience? I do think Dr. Martinez was pretty good, and if there was something wrong with you, she'd probably catch it. She was also really good with her exam, which is usually unpleasant and painful but wasn't so much with her. They also have pretty convenient valet parking (with attendants who speak almost no English so there was some more unpleasant entertainment there with the other English speaking patients waiting), and there was an au bon pain downstairs from her office so I was able to grab a bite before my appointment, although I was pretty upset I rushed through my food to go to her office and then WAIT AN HOUR AND A HALF. Obviously this office has some serious operational flaws, but I'm glad I waited - but would happily go to someone else with quality and without the wait and Spanish. It would be interesting to see/learn if this was their "normal" or just a really bad couple of days for them! It's be great to find a quality OBGYN like Dr. Martinez, but better to find one where you don't feel tortured to actually see her and with a more professional experience :)

I can say without a shadow of a doubt this is the most caring, knowledgeable, and thorough doctor…read morethat has ever treated me. When she is taking care of a patient that is the only thing on her mind and never rushes. I can understand the wait time outside can sometimes be longer than expected but it's because she does not stick to a 15 minute visit; and I thank her for that. I trust her completely and she is never condescending and takes my point of view into consideration when answering questions.

have been in miami couple of times for cosmetic surgeries , and have been stayed and few places , i…read morehave to admit that , evelyn recovery house have been the best for me . clean , safe , great food , she took the real care i need before and after my procedure . I was nervous she always tell me to breath deep , relax MAMA everything ok . after the procedure she feed me a good soup with bring up my energy . and always check on me if I'm felling good or not . best care I had .thanks evelyn