Based on the high reviews I went in with such high hopes. Unfortunately, I had a very different experience. Susan took me back to my room, and told me that the massage table had a red light feature and asked if I would like her to turn it on. I said sure! That would be great, thanks. Nothing else was mentioned and she flipped the switch to turn it on. She then left, I got undressed, and got onto the bed to wait for my massage. Halfway through the massage, she told me she was going to use cupping on my upper back because it was tight. I said okay. Susan never once mentioned it was an additional cost. Later, as I am up at the front desk checking out, (for the first time) she mentions that the red light on the bed and the cupping were an additional $30 combined. I was very confused, and said "I didn't know that those things were an additional cost." She replied and said "I know, I didn't mention it." Needless to say I was flabbergasted. Then she said "it's hard to talk about money when you're relaxed and on the massage table." (After I left I thought to myself, I wasn't even on the massage table yet when she asked me if I wanted her to turn on the red light feature.) Because of my confusion as I was checking out, she said she'd "do me a favor and discount the additional $30 cost down to $20." I was extremely uncomfortable, felt put on the spot, paid, and left. I couldn't shake the feeling of being taken advantage of, so I emailed her that night, explaining this and how uncomfortable I felt. I asked if she would be willing to refund me the additional cost, and only charge me for what I originally booked: an hour long Swedish massage. She ignored my email and the follow up email I sent 3 days later. I didn't ask her to do these additional things, she offered them up without disclosing the cost. And at no point during the online booking process were these things disclosed. You're given the option to add on the sauna or NSDR, both of which I declined. Such an awful feeling to have information kept from you throughout the entire process and then sprung on you last minute. I just hope this review can help prevent this from happening to someone else in the future. read more