This was my first time at this particular Stanford Clinic and I'm not too sure if every doctor here…read moreis from Stanford but I really like the aesthetic and set up of still being somewhat in the wilderness. I also liked the waterfall and the detailed map in the front entryway. There was also an elevator along with stairs and a number of parking spaces. I saw Dr. Nguyen and she was in the allergy clinic on the second floor. Her staff/that office was very helpful since I did not receive the snail mail copy of questionnaire and I was able to fill it out in person. The only thing I felt a little awkward with was when it came time for me to get my allergy Test done, Dr. Nguyen, female doctor left the room and a male nurse came in to put the different allergens on my back as I was wearing a patient gown that was open in the back without my bra. Kind of awkward since all my encounters prior to this were female doctors or Female receptionist. I wish I could've asked for a woman to come in beforehand, but whatever! I needed to get the allergy test done and I felt awkward anyways, but I think they should ask ahead of time if you would feel comfortable with a male person touching your back without your bra on. Everything else was fine and he was professional, even though he was a male nurse. I just think it was in my head. Lol.

I am alarmed that in our day and age -with all sorts of germs out there that my physician examining…read moremy eyes never washed his hands with soap and water before touching my eyes ...my previous doctor ALWAYS went to the sink to wash with soap and water before touching my eyes. We are now told the terrible flu infection is not affected by Purell -only soap and water can kill the germs on one's hands. This is the third appointment this has happened ...I will now need to find a new physician as this lack of care is indicative of a possible larger problem??

The doctor was great; knowledgeable, attentive, and made the visit feel worthwhile. That part of…read morethe experience was very positive. The front desk staff, however, felt a bit nonchalant and not especially welcoming. Check-in was okay but lacked warmth and didn't feel inviting/ welcoming. Plenty of parking outside and it's accessible parking as well, which is convenient. Overall, a decent experience with strong care from the provider but some room for improvement on the front-office experience.

I had an extremely disappointing experience at Menlo Medical Clinic with Dr. Catherine Wilkes, her…read moremedical staff, and the office staff at the OB-GYN practice, and I feel compelled to share it --- especially given the importance of accessible, compassionate care in women's health that Stanford Health Care conveys to embody. As someone who has been a Stanford Health Care patient for 15-years, this made the experience even more disheartening. I arrived 2-minutes late beyond the unknown 10-minute grace period policy and was told that my 2-minute delay constituted an automatic rescheduling of my appointment per the clinic's policy. On many occasions, Stanford Health Care has kept me waiting well past my scheduled appointment time. Despite their own lack of timeliness, I continued to be a loyal patient and extended understanding. Unfortunately, that same courtesy was not afforded to me. What was more frustrating wasn't just the policy itself, but how rigidly and unempathetically it was enforced. There was no prior written notice of this rule, no initial warning, no phone call, and no attempt to understand my personal situation or the urgency of my health concerns. Instead, I was met with a cold adherence to technicalities over patient care. For a well-known medical institution that claims its mission is "Healing humanity through science and compassion, one patient at a time," this experience felt like the complete opposite. There was no sense of compassion, no individualized consideration - just a blanket policy applied without regard for the patient in front of them. Women's health already faces enough barriers, and my experience like this only reinforced feelings of being dismissed and devalued as a woman. I left feeling unseen, unheard, denigrated, and frankly shocked that this is the standard of care being upheld by Stanford Health Care. Overall healthcare professionals should prioritize patient wellbeing above administrative rigidity, especially in fields as critical as women's health. The policy itself, along with the way it was handled by staff, felt both unethical and unprofessional. My experience was deeply discouraging. I expected better from Stanford Health Care whom I have trusted for over a decade as my medical provider. I hope Menlo Medical Clinic, seriously and proactively reflect on how their policy and actions affect the very people they are meant to treat with compassion and care.

Potentially good drs extremely bad system that push drs to serve stanford not patientsread more

My experience was with urgent care, Stanford Palo Alto on pastor Drive I believe anyhow if you have…read morea toe issue, an ingrown tail nail don't go there !! lol. some young doctor. She had no idea what she was doing. She cut into my toe at a ridiculous amount and looked at me like she was performing a major surgery. And was like have you had this before , omg, all she needed to do was send me home soak my foot and Epsom salt and baking soda for two days pull back the SKIN get that infection out, expose the nail and slightly trim it. My podiatrist could not even believe that the woman used the scissor that she used two years later my nail has fallen off. It is giving me nothing but problems since that point I had had a broken toe so it made me walk weird and it affected that toe. Hilarious I can only laugh because it was just such one of the most horrific diagnosis ever, it was April 17ish 20 24 third week of April one of the most unnecessary procedures I ever had... my podiatrist at PAMF predicted that she must've almost used like a regular scissor on my little toe, which is now destroyed I remember a nail salon worked on it in grown and they did it with such an ease.

After an awful, plain horrible experience with another V.A. (San Francisco) I avoided care at V.A…read more However my primary care at the Fremont Clinic spoke highly of Palo Alto VA campus. I trust him and trust his opinion (shout out to Doctor Kim at the Fremont Clinic, he's the GOAT). I've been to Palo Alto VA several times now and trust them unequivocally. They have a partnership with Stanford Medical, so when I go to this VA campus, it "feels" like Stanford. In other words, the bedside manner, quality of care, attention to detail, etc have all been on par with Stanford and Sutter Health (two organizations which I hold in high esteem). I've been a licensed healthcare provider myself for close to 20yrs, I have worked in medical field in some capacity non-stop since 1999, close to 30yrs now... Suffice to say, I am very vigilant and pay attention to the little things. I advocate for my own care and I hold hospitals to account when I or my family are being seen. Palo Alto VA hasn't let me down once, I've seen them for routine issues, both inpatient and outpatient. To include a surgery (hernia repair) - VA PACHS is solid. In closing - if any of my fellow veterans have had issues or poor service from other VA hospitals, VA PACHS is different. They break the mold & I firmly believe they go above & beyond to care for us. Give them a chance.

Aza Graham Beware of the TRP in Bldg 351. Dr. Robert…read moreJenkins, Stephanie Holk, and Shannon are very degrading and use intimidation on the residence staying here. This is a form of bullying. I would encourage more patients to report them in order to protect other veterans. Stephanie informed me that over 70% of the veterans relapse back into drugs or alcohol after discharge. She also informed me that veterans are more likely to commit suicide within first 7day of being discharged. This is alarming and needs attention ASAP. I think these doctors need to be removed because they appear to be dangerously careless to the care of veterans seeking help and support. I was discharged in the rain on a Friday night without my medical supplies. I fainted at a park and suffered from a mild TBI and Hypothermia. I was discharged after I discovered over maximum dose of 2 sleeping pills. Other programs like FOR and DOM I can't speak on but do not attend the TRP @ Menlo Park VA Medical Center. Enter at your own risk. BEWARE!!!! I'm trying to get an investigation of this program. Please report and speak up to patients advocate. Too many veterans stay quite. I can on speak about me. If you were mistreated say something

was never a fan of pamf going back to my medical assistant days. redwood clinic was much better. 40…read moreyears later i found myself with a choice between sutter and kaiser...no way was i going with kaiser. i find pamf to be hit or miss. my pcp seems pretty good (dr stephanie wong, the family doc)...and i like the full service old fashioned "clinic" services (lab and xray on site with walk in available, better than lapcorps or quest). the two cardiologists are see (dr bhambani and dr brondt) are absolute gold - highly recommend them. the docs i've seen at urgent care also very good... then there's the not so good. pt was atrocious - sees you in an open gym-like space, appointments not available for weeks on end (my knee got better before i could see them) and very bad communication (i was supposed to come in shorts, but no one told me that). the sleep "doctor" (an osteopath not an md) fan mo was horrible. didn't listen. ultimately her position was 'you're fat and old' and had nothing to offer me except YOUTUBE videos for cognitive behavioral therapy for insomnia. (can you imagine what she'd have said if i told her i got my medical advice from a youtube video!! *sigh*) unfortunately the state of healthcare in the u.s. is absolutely atrocious and i'm stuck with pamf for the foreseeable future.

If you want to fully pay for bills like routine follow-ups and required booster shots and get the…read morering around when trying to call the finance department, this is the place for you. Due to clerical error on PAMFs part we were harassed to pay $730.00 out of pocket for a booster shot and follow up PT appointment. This should have cost us a total of $30 max. Even the insurance company said this could easily be addressed by PAMF. I spent over 15-20 hours on the phone trying to address this cordially. Everyone pointed fingers at each other. Absurd and ridiculous. 0 stars

It's really exciting that Dr Wang is starting her own practice, so now you don't have to be with…read moreOne Medical or Kaiser to be able to work with her. She takes insurance and she doesn't have someone breathing down her neck to make sure she's sticking to time limits or quotas, it reminds me of private practices from when I was growing up, a lot more personalized. I've talked to her about two very different issues recently. Her questions showed that she was considering my health very holistically, taking into account my lifestyle, genetics, and any underlying conditions. She took her time to actually figure stuff out. I also met with her acupuncturist partner to augment her treatment. This is a unique and exciting practice that is the solution to my current frustration with how bad most of the medical centers and hospitals seem to be now!

Dr Wang is incredibly patient and takes her time to thoroughly understand our concerns. She…read morerecommended an excellent specialist w.r.t our knee problem. The advice and guidance provided by Dr. Wang has been invaluable in managing my knee issue. Overall, I highly recommend.

my daughter came to the ER in extreme pain, due to broken teeth. they had it's wait for hours,…read moretelling us to give her no food or water, then sent us home with literally nothing, claimed they had placed a referral to dentistry and never even did. I would be very wary of entering this dishonest and uncaring facility.

Charging a markup of 5x the average around the area, because you have the name "Stanford" in front…read moreof your name, is not cool. A five minute CT scan billed our insurance close to $8,000. After waking up from passing out, after seeing the bill - I did some research. The most anyone else in the area charges for the same procedure is around $1,600. Shame on me for trusting my doctor to go to the recommended lab, in their same medical group. If you have a PPO plan - you can shop - you do NOT need to go to the facility that your doctor recommends....... I hope someone else out there learns from my mistake....

Every time I bring my dad to neuro department always takes care of my dad…read more Awesome customer service.

Had to see a neurosurgeon here for a spine issue from a fall. The way here was very confusing and I…read moregot lost going around and around university Ave to the parking lot. There's also a few road construction going on so that added to the chaos and confusion. I gave myself 1 hr to get there at 10am but it took 1.5hrs with traffic, getting lost and parking. You have to enter a parking structure next to the center. The plus is there's plenty of parking spots. I called to let front desk know I was parking and would be right in since I was running late and they were very nice about it. Everyone was very cordial, friendly, efficient and the PA and neurosurgeon were knowledgeable about my condition.

I had a deeply frustrating experience with Dr. Kevin Chao in the neurosurgery department while…read moresuffering from severe balance problems and debilitating headaches. He dismissed physical-induced intracranial hypertension symptoms as benign and discouraged me from pursuing further care, saying treatment would be pointless. My prior craniosynostosis surgery had failed, and Kaiser pediatrics stopped authorizing referrals after giving up on my case. This delay in proper care has caused lasting damage--I can no longer run, lift objects overhead, exert myself, or do more than light cardio without triggering intense symptoms. These complex, overlapping issues have also made it incredibly difficult to find providers equipped to properly evaluate and treat them.

I have been calling the Acupuncture clinic since last week. Apparently there is no coverage while…read morethe appointment handler is taking time off. Management needs to improve on coverage and customer access . So far no response and I also messaged the team via kp.org.

Took my mom to see a doctor here for her first time. Looked…read moreup the clinic on Google - it had high rating and good reviews. Not sure, why here on yelp, its rating is low (could be that they improved significantly recently). The first thing we saw was a brand new cheerful building, which was a good sign. We were greeted at the entrance and directed to the second floor. There were no long lines there. Could be just the lucky time (it was a middle of a work day, so maybe that's why). In any case, there were quite a number of patients, but there were also many receptionists, who worked fast. So there was no waiting, which is always a pleasant surprise in any doctor office. Everybody were super friendly and nice! And then we met Dr. Owyang! He is unbelievable! He did more (as far as diagnosing the issues) that all previous doctors combined. He spent more then an hour with my mom and was very kind, patient, and most importantly - knowledgeable and professional! He explained everything, showed diagrams, pictures. It all made sense. He was able to diagnose a case (which turned out to be three separate issues) that puzzled all the doctors who saw her before. Thank you very much!

Just when I thought it couldn't get worse. I went in for my appointment at 11 am this morning. I…read morechecked in at 10:45 and took a seat to wait. At 11:15 I asked xitlaly what was going on because I had been waiting and just wanted to know if (EDUCATION-CHW) which is who I had my appointment with was running late. I was told to wait that she would double check. At 11:40 someone in a pink tracksuit came up to me and said "The person you had an appointment with called in sick so we'll have to reschedule. My soul left my body I felt like a joke. My 34 week pregnant self sat there paying for childcare for my other kids for them to tell me an hour after I arrived that this person called in sick?? This staff really is the worst and as mentioned before there is ZERO communication between the and even worse customer service.