I was at Alden for 3 weeks after hip replacement surgery. The nursing staff was responsive to my…read moreneeds and made my recovery process better than I could have imagined. Maria, a CNA, went above and beyond to keep my room clean and made me as comfortable as if I were at home. I called her Santa Maria, she was so kind. PT was thorough, friendly, had me up and walking, and the food was excellent. There was some miscommunication from the admin staff + social workers, but overall I had a good stay.

My father stayed here last year and had a good experience. However, this past week, my uncle moved…read morein for physical therapy after a two-week hospital stay, and our experience has been concerning. Regardless of need, every resident is put in a diaper, as staff can take up to an hour to respond to call lights--even for basic restroom assistance. By the end of the hallway on the second floor, there was a strong odor of urine. Despite being fully mobile and independent before arriving, my uncle was often put back in bed after lunch instead of being encouraged to walk, simply due to a lack of available staff. The staff also shamed him into submission of never leaving the wheelchair even when he wanted to walk with a walker or visit another area. When we raised concerns about Nurse Sarah on the second floor, the administrator refused to take my call. If you're considering this facility for a loved one, think twice. The lack of staffing and poor care standards make it a place to avoid.

I visited a friend who was at the Grove for short term rehabilitation after a fall. I was shocked…read moreby the dingy atmosphere. It was such a depressing environment. My friend wanted to transfer to another facility the first night. She stayed in order to get the physical therapy on a regular basis. The staff that I saw seemed kind. But, it is anything but the homey environment it claims to be. Especially because many of the residents are there long term, the facility should be an attractive place. It should offer activities, music, art projects... everything possible to make the place worth spending time in.

Do not send your loved ones to The Grove of Evanston. The doctor failed to follow up with…read moreOrthopedic Surgeon for my sister, after 6-8 weeks family confronted the Doctor but it was too late as collar bone had healed. I am still waiting for documentation from Joy for payments sent. Each time we discussed, she stated she sent them to me, I've yet to receive. My sister was there twice. Medicare & Medicaid covered her first time but I've had to pay out of pocket over $2000.00. Joy, I'm still waiting for that receipt. Would give zero stars if I could.

My mother was an outpatient client for 3 weeks after a brief stay at Evanston Hospital. We had a…read morefantastic care team on the 3rd floor, who showed her the utmost respect and care. They are always willing to lend a helping hand when we need it. The facility does offer free parking. Visitors must check in and check out at the front desk on every visit. I do want to mention that on occasions, the staff does take cruel treatment from some patients, so be kind, as they are there to take care of your loved ones.

Our loved one experienced a couple of health setbacks while at this facility. Each time, there…read moreseemed to be a delay in calling paramedics and getting them transferred to the hospital, which was concerning. What really made a difference were the CNAs. Victorine, Quincy, Annie, Ngozi and several others were consistently kind, attentive, and compassionate -- they're the ones who helped make a tough situation more bearable. We actually returned for a second stay mainly because we trusted the care provided by these CNAs. There were also a few nurses, especially those on the late-night shift, who clearly had our loved one's best interests at heart and provided excellent care. The doctor wasn't particularly warm or approachable, but when I raised concerns about medications (through the nurses), he usually responded and tried to address them. Unfortunately, therapy was the most disappointing part of the experience. I had to be very vocal to get my loved one the therapy they needed, and it felt like there was little initiative or follow-through from the therapy team. Basic equipment like gait belts seemed unfamiliar to them, and we were pushed toward using a Hoyer lift rather than working toward the mobility goals we had set. Another concern was cleanliness -- not once did I see anyone doing thorough cleaning. For a medical facility, that was troubling and made us uneasy about infection control.

I don't understand the negative reviews. I've worked with a couple of physical therapists here,…read moremost recently Cathy Gluck, and it's been a great experience. They have listened, and the sessions with them have been helpful. They're not magicians -- I had to do the home exercises diligently and make sure my form was correct (which they helped me with). I came in for help with a frozen shoulder in 2021, and a pinched neck nerve/shoulder stiffness this summer and fall. They've helped me understand my body better, and I know I'll have to do my exercises for life (because of the work I do) to not get these problems again. But I highly recommend Cathy.

Very difficult to schedule an initial post operation physical therapy evaluation. The attendant…read moredid not return a call to schedule an appointment. After four days, I had to physically visit the location and then they scheduled me for an initial appointment two weeks out. This is the worst service ever. Thanks

All the pictures are very old. There's not a hair salon anymore. Very bad administration. This…read morefacility is mainly concerned about making money. They fill the patients with carbs and heavy starches to save money. Just awful. I saw mice regularly

My husband just completed a stay at Alden Estates on Old Orchard Rd, Skokie…read more From beginning to end, it was an outstanding experience. We were treated with kindness, understanding and high quality care. The facility, itself, is warm and inviting, feels like a "bed and breakfast"! His every need was met. The nursing and assistant staff were all wonderful from Lexi, the administrator, Alex, an aide and Jazmin and Maita, Indal and Cosmos, our nurses who were skilled and very pleasant and attentive. The dining room staff was also excellent. The facility is very clean and inviting. The daily craft sessions were entertaining and much appreciated! All in all, it was a wonderful experience and it is tops on our list if ever needed again. Susi G

If you love and care for someone do not admit them to the Evanston Nursing and Rehab Center. It's a…read moredisgusting hell-hole: unsanitary, unprofessional, untrustworthy employees and with terrible food and accommodations. They will tell you whatever they think you want to hear. Additionally, they verge on illegal practices that if I had the time, money, and inclination I would bring a lawsuit against them. A few of the rehab employees were qualified and caring, but the rest of the facility isn't worthy of any commendations.

The nursing and management staff at this facility are top notch. Margaret O'Brien has managed this…read morefacility for the 25+ years that my brother has been a resident. Nursing homes are not easy places to run but I'm taking this moment to commend the staff and care given at this facility - last nite at 8 p.m. Ms. O'Brien was there working with staff and providing leadership and guidance - I was so impressed that she continues to have the passion and energy to motivate and ensure proper care is given - I am grateful for this care for my loved one.

From the owner: Cambridge Nursing and Rehab Center offers quality care for your loved ones in need of specialized…read morecare in Skokie, IL. We offer many services to our guests, they include: 24-Hour nursing Care Skilled and Intermediate Care Short and Long Term Care Hospice Care Respite and Vacation Stays Personalized Programs and Service 24-Hour Admissions Occupational Therapy Physical Therapy Speech and Audiological Services Stimulating Activities Medicare, Medicaid and VA Approved Please take the first step towards good care for your loved ones by calling us to learn about medical services, social services, admissions and referrals, activities, dining and rooms. Call Cambridge Nursing and Rehab Center today for more information.

They were the best understanding to my pain and needs to heal I was very happy with the guys I had…read moredischarged from knee therapy

The staff are very welcoming and professional. Kieran is an excellent listener and really helped…read moreeliminate the pain and limp in my walking. Highly recommend.

I really recommend warren barr! have my grandma there for a year now & she loves going to…read moreactivities to make friends. Really clean place!!

UPDATE: We decided it was in my grandmas best interest to…read morestart In home hospice care. We found these soars on her neck from being neglected for over a month. My grandma suffered a stroke in October, survived many complications and is now at this nursing home. Due to the COVID-19, on March 11th they restricted all visitations for the safety of their patients (understandable). It has now been over a month since she has seen anyone in our family. Thursday afternoon, we received a heartbreaking call informing us that she hadn't been responsive in days, her vitals are low and we should say our final goodbyes.. could be a couple hours or days. As we all rushed over there, they refused to let us in to see her. Today, we gave the receptionist an iPad and asked that she'd set it up in my grandmas room. The iPad is set to automatically pick up FaceTime calls. Can't see her in person, at least we can see her, talk to her and let her know how much we love her through FaceTime. Hours later, in the middle of a FaceTime, one of the nurses comes into my grandmas room hangs up and closes the IPad case. Now we really can't see my grandma and she can't see us. We call, asked that it would be put back up and they refused. Said it was just temporary. We asked, are the residents not allowed to use cell phones? All other hospitals and nursing homes are allowing family members to call their loved ones. In fact, it is encouraged by primary care physicians!! The nurse, said oh they are allowed cell phones. But you cannot record her or our nurses. We explained that it is set like a phone, please this is all we have. She said, this is our policy you can call the director on Monday and then hangs up in our face. It is Easter, my grandma's favorite holiday, she is not promised an hour let alone until Monday. You must have no heart at all to strip away our rights and my grandmas rights at her last final stages of life. This has taken a toll on our entire family. This is an awful place. With some, not all, but some of the most heartless people working there. If you love your family members, do not bring them here.

My mother has been at Dobson Plaza for a little over a month. She arrived having severe…read morehallucinations and dementia over the Christmas holiday. Cathy was so helpful when she took my mom into the facility. I was a train wreck as a I saw my mother falling apart. Cathy was warm, caring and she reassured me that she would help me every step of the way. Christine the Director of Nursing was amazing. My mother was refusing food because she was paranoid. Christine made it her mission to get my mom to start eating. Christine sat with my mom every day when my mom's food tray was brought to her. Christine asked what my mother liked to eat and she tried to have the cooks make it for her. My mom is now eating little by little. All of the doctors and the nurses did everything that they could to help my mom. My mom is no longer hallucinating thanks to Dr. Schvartzman. All in all I would say the staff at Dobson are very caring. I want to give special thanks to Maxine, Larry and Albert for taking all my calls. Dobson Plaza is not a fancy place but it is a very warm and inviting place. I give it 5 stars for the care they provide. The four stars is because there are no private rooms or private showers for people in Memory Care.

Our mom went from an independent living facility to a nursing home due to Alzheimer's. She lived at…read moreDobson for 2.5 years, and in every way I can think of, they were the most beautiful last years of her life. The quality of care, the attention, the LOVE our mom received was beyond measure. We established incredibly close bonds with those who cared for her, knowing in our hearts, minds, and souls- she was constantly surrounded, on every shift, by people who loved Gussie the way we loved Gussie. We are forever indebted, and forever grateful, for their care.