The entrance is like driving through a park as you enter the facility grounds. While the facility…read moreis very close to the interstate, fortunately you don't hear a lot of traffic noise. There is good security as you enter, as you have to sign in and an employee has to let you in. I recently visited a loved one at this facility and I was impressed with the helpful staff. They seemed caring. I didn't notice any obvious urine order and everything seemed to be clean. Despite it being winter, the outdoor grounds appear that they would be lovely in warmer temperatures with a fountain and several bird feeders.

I have been the primary care provider for my grandfather for years and after his fall, he needed a…read morelot more help than I could provide. Garden View has been really great from admissions, to rehab, to staff I have nothing but positive things to say. I find it easier to sleep at night knowing he's somewhere that takes great care of him.

Sweet nurses and staff. Bright colors but out of date decor or room looks. Pretty clean bathrooms n…read morepatient rooms. They sweep and wipe down rooms twice a day. Pretty quick responses for medical button in patients rooms. Cute welcome signs and name tags on room doors. Two hrs late with medications which is not ok for my client with pain.

Beautiful! And clean! Does not feel like a nursing home at all. Staff seem happy too.read more

Dad came here after back surgery at Saint Luke's. He is 70 this year. He's been here two weeks n…read moreleaving Friday as a successful rehab visit. Everyone is so nice n fun n welcoming. Friendly group of women. It might not look like much in some parts but the work done here is worthwhile. Don't let looks deceive u. The nurses pay attention to their clients and their needs. Good views from 3rd floor rooms. Ground hogs was fun wildlife outside on the walks. Pets welcomed to visits and activities to do. Easter services n meals. Would take my dad again if needed!

My Mother has been here for 17 months after a fall that resulted in a fractured pelvis. During this…read moretime there have been six aids that have been truly kind and caring people, now only three of them are left. I question the care during the 2nd and 3rd shift hours when we are not there. She routinely comes up with large black and purple bruises on her arms and legs, and the staff always blames her instead of taking the blame for rough handling. The owner claims this is a 5 star facility...not even close!...but you pay 5 star prices..$300 a day. The "real" 5 star facilities in this area actually look like a five star hotels inside. This place looks like an old hospital inside. The rooms share a toilet without showers. Do your research there are better facilities around.

On March 16th I had open heart surgery and on the 23rd I was sent to Cottages of Lake St Louis…read more That's when my nightmare began. Things went well Monday, but the staff I had Monday didn't come back the rest of the week. I couldn't eat the food because it was salty and greasy. They served a lot of pork. The meals weren't designed for the patients, they were what Ken and Dana wanted to serve. Ken sang very loud and played the music loud so the patients couldn't talk to each other. Sometimes until 1 am! My daughter came to visit and kept ring the bell until someone from the other house came and let her in. There was no staff in my building!It was not unusual for there to be one nurse for the whole place. I only got physical therapy twice. Wednesday I was walking (I did my own therapy) and I got real dizzy and asked for help. Ken helped me too my room and I asked him twice to get the nurse. When we got to my room he told me to lay down and take a nap. I told him I wanted a nurse. An hour later she showed up and said my blood pressure was low so I needed to use the standard wheelchair. She was quite adamant I couldn't push myself. Then she pushed me up against the foot of the bed and left. I couldn't reach the bell or my phone! I had no way to get help. Fortunately, my son and daughter in law showed up and helped me go to the bathroom. When they left I told them to push me to the lounge so I could get help if I needed it. All the staff was at the building next door celebrating a residents birthday. I called my grandson and he rushed there and took care of me until 11pm when he put me to bed. There were 2 nurses that were awesome but overworked. Thursday night I asked Jasmine for the soup my grandson made and my daughter brought. She said,"There's salt in it but you can't taste it." I said I'd take it any way. She brought out a frozen meal my daughter sent and tried to get me to eat it. I finally said fine I'd eat the goulash. I was sick at my stomach all night. I have IBS, Ge rd, Re flux esophagus and Barrett esophagus! I begged for a shower or linens so I could wash my wound as the doctor said the first week was crucial, but I couldn't get either one. I wound up getting a blood infection and sepsis! I'm still in pain and the lower part of the wound won't heal. While it's very pretty, looks are deceiving, the staff for the most part neglect the patients!

A caring competant staff provided outstanding care during my post hip surgery. Response to…read morerequests was very prompt day or night. Medications were very well managed. Room provided all handicap consideraions and is well furnished. Common area, both interior and exterior provide enjoyable room breaks. Not likely to find better!!

Our NIGHTMARE started the first morning, my mom called me crying at 11:20am and said nobody got her…read moreout of bed yet, no meds, no breakfast. So of course i was so upset, ready to come up there and get her up myself. I called and talked to the front desk. Eventually, she did get out of bed maybe an hour later. When we inquired about the reason she was still in bed at 11:20am, we were told, We didn't know her preference."!We heard this statement many times during her stay. She was left in bed many times throughout her stay there and they always had the same excuse. Seemed aggravated we would even be concerned about it. There was not one week there wasn't an issue. From, CNA's being verbally abusive to CMT'and nurse's not giving her medication, nebulizer treatments and insulin, her not being checked on regularly during the night. Not receiving her dinner, to which we were told she received it and it came back untouched. No accountability at all, and i mean NONE. Every-time we would ask, Beth the director of nursing would say, "We have to educate staff." EVERY TIME. She was not given her textured altered (pureed) diet. I was so worried she would choke. They did not care AT ALL. Mauri, the day nurse supervisor never had a moment to address anything and always called my mom by a wrong name. She was mean to our mom, even other CNA's told me she (Mauri) "couldn't care less about your mom." So many incidents. She had scratch marks on her one time, and again we got"we will educate the staff." One time she hit her head on the headboard of the bed because a CNA threw her legs into the bed and no one let us know nor seemed to care. They seemed more aggravated that we were upset about it. We eventually installed cameras in her room, and that did help. We still had incidents though, and not minor ones. She had a CNA yell and pointed in her face, and yelled at her and told her to "eat your food and drink your drink" then walked out with my mom crying help me help me, again, we heard, "we will educate the staff." And also, the director of nursing, Beth went in further to tell us "she was not working with your mom that day, just helping out passing out trays and didn't know her". What!?'! So that makes it ok? The executive director, Michael, tried, i will have to say. I am sure i was a thorn in his side because I was in his office at least once or twice a week. He tried to rectify the problem.He would listen and generally seemed concerned. The problem was his directors didn't help him solve anything. The social worker had an attitude most of the time and was terrible at follow through. By the time my mom received her communication cards, she could no longer use them. I felt like i was always needing to fight just for adequate care for our mom. My mom had some fantastic staff, particularly, Dana, a nurse who worked in the rehab section but subbed on the nursing floor, was exceptionally great, and Lucy one of the overnight CNA's was good and my mom liked her. She had others that were good also, Victoria was another great CNA. It was my mom's home. She passed on June 13th, 2025. I did a lot of the CNA work (not just during her last days but the whole time she lived there)., when hospice came in, it did help, although when they were not there, I did the CNA's job most of the time. I needed to, otherwise she wouldn't have had the care. I rotated her, wiped her bottom, changed her, fed her, all things the CNA's are paid to do, but i needed her last days to be good. There were times i would go try to find someone to help me change her or rotate her, but to no avail, so i did it myself. The whole experience was horrendous. They were always saying to us they needed to educate staff, so hospice said they would be happy to inservice staff about ALS. They never took hospice up on that offer nor would they listen to the family when we tried to explain her needs. We appreciated the executive director coming to her room on what would be her last day, and ask how things were going and made sure we had snacks and drinks. But no one and i mean no one from administration ever offered their condolences, through any means, email, card, text, etc. No one. My mom paid $350 a day (private pay) to live there. Not one person from administration ever has contacted our family and said sorry for your loss. What does that say? Their were CNA's that offered their condolences and one nurse actually came to the wake. She became like family to us and we were so appreciative of her care for my mom and that she took the time to come to her wake. We didn't expect administration to come to anything, but we did expect at least a quick email"sorry for your loss." Please please don't make the same mistake our family did. Really reconsider if you want to place your loved one in this facility. You will have some good days but mostly horrible days that you will worry constantly if your loved one is safe or not. -The Kuhlengel Family

A very warm and caring staff who provides excellent care for your loved one. They understand your…read moreconcerns and the communication is open both when you are there and by phone. You are always greeted with a smile and hello from the staff. Our family is very happy to have found such wonderful care with Mount Carmel - Mary D's family

I graduated today and to tell you the truth i felt like I was leaving family!! Mira Todd, what can…read moreI say about her. She is so caring and a miracle worker!!I feel so much better!! To everyone who only after 1 week new my name and greeted me. Thank you are all so loved!! John you hired a great group of people!!! Till we meet again!!

From the time I started my PT here, back on July 9th, till today the 29th of September, it has been…read morean excellent adventure. My therapist Shawn gave me time to adjust when needed. Pushed me when he knew I needed it. A complete knee replacement I had. Axes was a new PT place for me, recommend by my Bone doctors. Everyone here from the front desk ladies to the clerks who helped with the therapy. A small business with a wonderful group of knowledgeable people. I plan to use them again when I have my next knee surgery.

Delmar Creve Coeur has been sold and transitioned to a to the new company…read morecompany.I believe Delmar sold it because it an old building. They are very short staffed and have to rely on people to come in from agencys.Several times my family member got skipped over for meals ,didnt take them to the dining room or bring food tho the room. Food is sub par at best. There are days where it looks decent but most days its pathetic. This may be petty but I think everyone deserves the little things like butter for a roll or sugar for cereal.But again they are short handed. My family member is there now and we are looking for a new place

Smells of urine when you walk in the door. I wouldn't let my dog sleep there. It's nothing but a…read moreparking place for people who were kicked out of the hospital. Double rooms with one patient sleeping N-S and the other E-W. with a thin sheet between them. Some patients have been there over a year. I spent three hours there and left because of the poor conditions.

My Uncle is being treated at this facility and it's great. Clean, friendly staff, and well-located…read morein Chesterfield. I hope it stays this good...

My 30ish daughter was just released from the stroke unit after suffering several stokes. The…read moretherapists are excellent and she made great progress! The nursing and tech staff are an entirely different matter. Every patient is supposed to receive a check from a nurse or tech at least once each hour. A family member was with my daughter almost all of the rime she was a patient. 4-5 hours passed before anyone checked on her in the daytime. Night time checks were even farther apart. I wonder how many patients have suffered a stroke that was missed, possibly resulting in death, certainly a delay of treatment. Pushing a call button is probably impossible when having a stroke. The response to a call button will take 20 minutes to an hour. Last, but not really least, the food is terrible. We took in most omeals for our daughter. Therapist were excellent, kind a caring. The nursing/tech staff spent more time in the nurses station goofing off than caring for patients. It was nearly impossible to sleep through their chatter and laughter.

Not getting low salt diet as ordered. Can never get supplies…read moreto make bed . Nurse aide are a rare siting. No change after repeated complaints to management. Only good thing is therapy

You asked to speak to us personally we tried and tried and tried why my mother was there. No one…read morelistened. I miss her terribly and I can't help. Why did we take her to your place such false advertising she's gone and yes, I think of your place as a negative constantly.