Even though I was there last fall, I'm still in awe of poor care I received…read more There were a few caring care takers but the majority couldn't care less. I needed help during the night and waited an hour for someone to come. They acted as thoughi just woke them up. I got a guy's food the first night I was there. I called my husband crying o geet me out of there. In a rehab facility now and it's like night and day People actually care about me!

Staff kept "misplacing" paperwork, had to go in countless times to redo it. Last time I went in a…read morewoman was screaming from in her room and none of the staff moved a muscle to see what was going on.

Ok, this place is the best. No other way to put it. THE BEST. If you have to have physical rehab…read moredone, why not get the best and come here. Sure there are others around, but come on, no need to go anywhere else but here. Why you may ask? Simple. Service. They have to have the best therapists hands done. All of them are very knowledgeable, friendly and professional. They work with you and will try hard to accommodate any schedule. I have been going here since August of 2012 for a torn rotator cuff and again after surgery for same rotator cuff. Twice a week every week and I look forward to it every time. Why? Because of the service. The people that work there are not only great therapists, but great people in general. From the moment you walk in and are greeted in a very friendly manner to the time you are with the therapist, you couldn't feel more at home and welcome. Everyone who comes in, does so with a smile and they all leave with a smile. Easy to get to, easy to schedule to your needs and friendly and professional, go here for all your rehab needs. Trust me, you will not be sorry. (Sore maybe. But that is to be expected! Right?)

I was happy with the care my mom received at the Congregational Home after a fall she had. She was…read moreonly on the rehab floor. The CNAs were very good with her. One even sat with my mom when she could sense my mom was feeling very down. The HUC on the rehab floor is Fi and she is amazing. She has everything scheduled for you before you know you need it and has transportation to and from appointments as well. All of the staff was very friendly and easy to communicate with. If a loved one needs rehab and Congregational Home is a choice you have, choose it.

After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Very good facility…read more.. My 86 year-old sister has been here for almost 2 weeks and I have been visiting her for almost a week. When I originally read the yelp reviews, I was horrified... I live in Tennessee and flew to Chicago to see what was going on and was extremely pleased at what I have found. Yes, it takes some time when they call for help for someone to get there because there are lots of patients Who call for assistance over and over and over and over because they have no family members of friends that are here helping. It actually could be a little bit cleaner, and it could be cleaned more often in the rooms and the laundry and linens could be tended to better for sure. I took my sister's clothes home and washed them and brought them back. The people, however, are amazing! Every nurse and every attendant and the staff have all been delightful... It's clear sometimes they are quite frustrated because the could benefit from improved processes, but they are very nice people. There is definitely room for improvement in the business processes, but if a loved one is here and friends or family are willing to participate, it all is quite functional and good. There's a Starbucks coffee in the facility, they make a good variety of foods here that are not only served to the patients, but are available for purchase to visitors, the sitting areas are delightful with lots of glass out onto very lovely landscapes. If someone has to be in physical therapy for a short time at a facility like this, there are plenty of opportunities for it to be a good experience.

Ignite Medical Resort is the worst rehabilitation facility in the world. For background my grandma…read morewas sent there for physical rehab after having a stroke. Now the PT it self is very good but the stay is horrible. First, the rooms are pretty disorganized there was a wheelchair in her shower but it was not even her wheelchair. Second, my grandma was not given the medical care that she needed. Last, my grandma had medical emergency and had to leave. After she left they threw all of her belongings in garbage bags very roughly without even asking us when she would return. Some of her personal belongings were broken.

My grandma was here for rehab services . I was impressed. I'm familiar with these places as my…read moregrandmas been also in Waconda care and I have worked in places like this myself doing direct care. They responded to call buttons quicky. They were friendly. My grandma looked like she had been bathed and hair brushed. When I would talk to my grandma with questions about things they would come over on their own an answer my question. I didn't even have to ask. They adhered to her diet restrictions. I only had one complaint and they addressed it before I was even able to complain and it didn't happen again. They had private showers in their room. The bathroom was kept clean. She had her own room. All the other patients were lovely. ( Except for a grumpy guy but that's not their fault )If we are in this situation again I would definitely choose to send her here vs Waconda care. Hope this helps.

93 year old went here for rehab and was treated well and received effective rehab. The staff…read moregenuinely cares and are kind. The facility is a bit dated but the residents receive excellent care. Small facility. The activities people are charming but most of the residents are long term and do not participate due to medical issues.

First, 5 stars is not enough, at least 10 stars. I could not sing the praises louder or longer…read moreregarding the care and staff at Encompass Health. I had no idea what to expect when I when I was sent to Encompass Health for rehabilitation after my neurosurgery. How fortunate I was to be treated at Encompass Health facility in Libertyville, IL. Everyone is treated respectfully and they truly care about your well being and want you to get well. The therapists encourage you and work with whatever your limitations may be to enable you to get well enough to succeed and meet your goals. Therapy is conducted in the gym. Everyone is rooting for everyone else including patients. The entire staff whether it be medical, therapeutic, food service, cleaning staff, and office staff always greet you with a smile and encouragement. I want the CEO, Gemma Fletcher to know (and I am sure she does) that the entire staff are rock stars, and their concern for the patients is genuine and sincere. I did not realize how much of an emotional high the ringing of the bell gave me when I finished therapy and was getting ready to be discharged. As much as I would love to call out by name all those that helped me during my stay, I regret that I may inadvertently omit some names. Please know how much your concern was important and instrumental in my recovery. Thank you all for everything you have done for me. (10mile Bob) THERAPISTS: CIARA, JUSTIN, BARB, ANNE, JILL, HANNAH, KRISTINA, DEXTER, POWEL NURSING STAFF: HONG, PETER, MARSHA, LUC, JENNIFEER, NORMAN, CIARA, CRYSTAL, REMI, RIA, LEO, CAITLIN CASE MANAGER: NATORIA

You can not find a better facility in the northern suburbs…read more I have to apologize for taking so long to write this review. I was a patient on 6/24/24 after having hip replacement surgery. The facility was run so efficiently that I NEVER had to wait for someone to respond to my call. The food was fresh and good. I never had to wait for medication, which was always on time, the correct pill, and dosage. Did I mention how beautiful the facility was? Not only beautiful but very clean. The staff was incredible, they always had a smile on their faces, which told me they were happy to work there. Physical therapy helped me to recover as quickly as I did. Everyone was very patient and took time to explain what I needed to do. The therapist stayed with me to make sure I was doing it correctly. After seeing the horrible facility in Streamwood, my sister-in-law is currently at, I realized just how lucky I was to have been at the best facility in the northern suburbs. Hands down, you can not find a better facility in the northern suburbs!!

Sean F Chislom, my best friend, was assaulted by staff, which he shared with me when it happened…read more Sean was wrongly discharged, put in a cab, and dropped off at his last listed address. His walker was at Crossroads, he stood up out of the cab, could hardly step 3 steps, and fell into a bush. I called the administrator twice that day. Once to report the assault on Sean along with letting the admin know that Sean was in an ambulance, on his way to the hospital. Sean F. Chislom January 17, 1966 -- December 13, 2022 (Midwest G./Sean, left his review FOUR WORDS, the DAY PRIOR TO HIS DEATH) Please re-instate Midwest G. Madison WIs review from December 12, 2022 NEVER LEAVE YOUR LOVED ONE WITH THIS COMPANY Sean told his story, I recorded audio. I have been writing his story. Please do not let your loved ones story, be one that requires writing, for the life taking care at Crossroads.

My mom has been here for almost 2 weeks. After a 33 day stay in the hospital. I was unsure after…read morereading some old reviews, but I can't say enough good things about Crossroads. Better than our UW hospital experience by a long shot! I heard they changed ownership in past couple of years. Anyway, the Nurse Practitioner, nurses and CNAs have all been wonderful and caring. It's a little bit outdated inside but it's very clean and the care is wonderful, so who cares? In addition, they cook their food from scratch (recipes apparently come from corporate) and my Mom loves the food. They also did very well on their last state audit. Not one nursing tag... impressive! Great job Crossroads!!

After having difficulties dealing with a certain doctor Crystal pines went to bat for me and…read morecompletely had my back and got things handled for me. I've been here for a year now and I can't say enough good about these people. And unlike what another reviewer said, I don't have money. They do the job and do it well! Thank you CP for all you do!

I am a volunteer who has been visiting several residents of Crystal Pines for years. I visit 1-2…read moretimes each week, and over the years, I have noticed how dedicated and caring the staff is of each and every resident. I have noticed the aides and nurses having a good rapport with their patients. I have noticed that all the rooms I visit are clean. I love how the bird feeders outside some of the residents' windows are filled with feed to the delight of the watching residents (as well as the birds!) There are all kinds of activities, parties, and games and outside entertainment planned for the residents--something for everyone. The staff makes sure every resident who wants to participate is included. The Crystal Pines staff, from this volunteer's eyes, is a caring, incredibly dedicated group of people. Their hearts are in their jobs and their love for the residents, who they see as family, is crystal clear.

This review is to commend Margo for the exceptional assistance she has provided and continues to…read moreprovide to our family. Without her I'm sure my uncle would have been moved to another facility. If you need answers speak with Margo!

After being in the hospital for 37 days I was very anxious about my next step in recovery. I was…read moreworrying for all the wrong reasons the staff here at encompass have been beyond amazing. I have never felt more comfortable in a rehabilitation facility in my life, you are in amazing hands here at encompass. I don't leave a lot of reviews but I couldn't let it go unsaid that I think everyone should aim to get placed into encompass for any type of rehabilitation. Everyone from the custodians to the big wigs have been extremely motivating and positive and you can tell they genuinely care about you and want to see you recover. Oh and the food is actually really good most of the other reviews I have seen about encompass have been about how bad the food is and they are not true at all!!!

The care I received was exceptional by every single staff member. I came there barely able to…read morestand and was encouraged and assisted to complete regimens that increased my endurance and helped to not only walk but also to navigate stairs which allowed me to go home and continue my journey living my best life outside a facility. I have nothing but gratitude and highly recommend Encompass Health.