I have nothing but positive remarks and reviews of Bayside. The staff and facilities are excellent…read moreand they put you on the right path for success in recovering from your surgery/injury. Brittany did an excellent job with me, making sure I could get back to work and back to what I love to do after my knee surgery!

I want to thank Bayside for all there professional help in making feel stronger and healthier…read more Everyone there is very friendly and helpful. Thanks so much.

Veronica is incredibly talented and knowledgable about the entire human body. I had visited many…read morephysical therapists in the past who could not put a finger on why my back/hips were hurting so bad. With just a few visits to Veronica, she has been able to figure out what my body needs. She is able to manipulate my body without being too forceful or painful. And just as importantly, she explains WHY my body is feeling the way it is and GIVES solutions on how to properly maintain my body to keep me pain free. Since Veronica is professionally trained in both pilates and Medical Therapeutic Yoga she knows how to adjust common exercises to fit your body and your condition. I would recommend Veronica to anyone!! Stop living in pain and go visit her. Worth every penny to have an active life again!

I have been a client of Bobbie's for 3 years. Her background is in medical massage and let me tell…read moreyou, she knows her stuff! 2 years ago, i had a sore right hip that was keeping me from going up the stairs. Bobbie says "sounds like it;s the left neck causing you issues. She worked on my left upper neck and i was able to comfortably walk up the stairs within 24 hours. I was shocked and grateful! Bobbie is kind, caring and skilled. She is worth a go!!!

So i found this place to be OKAYY, first off it took me months to book and appointment. The only…read moretimes they seemed to have available were late evening times. Second i arrive to the massage place on time and have to wait 10 minutes..... my masseuse wasnt even there yet...?? What! Strange. Third, i like to relax and be quite during the massage but it was just not comforting at all. The lights were still on, i mean she dimmed some small lights but it made differnce what so ever. Second the massage was decent. I was actually sore after it! Anyways, i will not be going back.

The therapist was very good, professional and had a great bedside manner…read more However, the arrogance, rudeness and lack of respect for me as a patient and lack of regard for my payments and the unaccounted for charges and what appeared to be a lack of a regular cleaning procedure was unwarranted. I was over charged repeatedly with the warning that it would take 4-6 weeks to process the refunds. For several weeks the clerk refused to check and see what my actual co-pay was- when she finally relented, she seemed embarrassed to find that it was only 3.00, and against my better judgment, I decided to continue with my treatment there. I had started at their other location, loved my therapist- then one day she was gone and I was handed off between different assistants each time, that didn't even take the time to find out what I was suffering from before they put me on equipment that would have further damaged my condition. I had a serious car accident and was barely walking on my own, having recently graduated from a wheel chair, to a walker and was afraid of falling as we were required to share much of the equipment at the same time. It was suggested that I might do better at their smaller location. I really liked the therapist as well, at the new location, it was much smaller, and didn't feel as much like a "factory " for lack of a better word. The therapist took his time a gradually worked me up to more intense workouts. On my very first visit though, and subsequent visits, the clerk would take my credit card ( they are not permitted to take cash) and hold it on the other side of her desk until I had signed the receipt, instead of handing the credit card and drivers license back right away. We are talking about a 3.00 charge. They weren't going to treat me until it was paid, so I'm not sure where the concern was, but the lack of trust of their patients, from the very beginning, was evident. I was there twice a week for many months, but was regularly charged 20-35.00 per visit for my co-pay, even though I reiterated that my co-pay was only 3.00. I was told by the very rude and caustic clerk that they were allowed to hold that much. She vacillated between being snarky, sarcastic, and actually yelling at me. I took this poor treatment from their administration for as long as I could because I believed that my therapist was doing me some good and I very much appreciated his efforts. I was in a lot of pain and it was difficult to fight. I also quietly asked them to please clean the equipment handles after each use. The patient demographics in this location are mostly elderly people who may have reduced immune systems. They couldn't seem to find the antiseptic wipes, but eventually came around, and stated wiping equipment down for me. I'm not sure it was an overall practice. Eventually they stopped cleaning the equipment after each use. I started wearing gloves when I became sick several times after my visit. I don't know if my illness was attributed to the lack of sanitation, but it didn't seem worth the risk. The clerk could barely control her contempt. Then in January, the clerk asked for a large deductible. I had already met my deductible through several other Dr visits and let her know. She seemed upset, so I paid it. Of course, we were back to deducting the 3.00 co-pay from the large hold, which conceivably could take many, many months to use up. I let it go- then caught Covid. The last outing was at PT - but it is hard to say where it came from. I finally recovered and was on my way to therapy when I received a call from the clerk. This was the last straw - we now had a misunderstanding over the appointment time. I was very careful to write the time on my calendar, and my fiancée, who could hear the conversation which was on speaker phone, also wrote it on his calendar. The clerk had called and said that I missed the appointment- that it was a half hour earlier than I had recorded. I told her that I had made the appointment through the main office as this clerk was out due to the snowstorm and the office was closed. The other clerk said that she had already checked with the clerk that made the reservation, and said that I had insisted on the earlier appointment. This is non-sensical as I had no other appointments that day and I typically like to keep appointments at the same time- less chance of missing it- why would I change just one appointment time for no reason? I sensed an ulterior motive behind this so I asked the clerk point blank, if she was trying to end the relationship? She said, with a gleeful cackle- that yes- that this would be my last warning. I then spoke to the Therapist, expressed my gratitude for his treatments and said I would find another therapist. Life is too short I really wanted to love this practice- but I believe that the corporate culture was intolerable.

This is a cautionary tale. 1. Do not believe all the 5 star reviews. Not even the Pope gets…read morenothing but 5 star reviews. Read your paperwork they get you to sign while you are ready to get therapy--I wish I had. Billing comes a month later so you do not know how much you are being charged until it is too late. Some of the other negative reviews are spot on, you wont see them on their site. I was told several times they checked my insurance and the MOST I would be charged is $35 per session; they never told me my insurance (High End) would charge $70 toward my deductible. They NEVER told me they would charge several hundred for "The Evaluation" at the beginning--a joke. Sessions were never an hour, the last one I was cut short 15 minutes because a new cllient was waiting for a eval. I did not continue with this group.

Just started coming here recently for PT as I'm recovering from a serious injury. I am SO GLAD I…read moredid! I'm working with a young woman named Sam, and man- she just knows her stuff! She thoroughly interviewed and assessed me to be sure she understood everything about my situation, but more so, made it her aim to understand my goals for therapy. She designed me a specific program to help me work towards my specific goals. On top of that, she really is nice and easy to talk to and be around. I felt comfortable working with her from the get go. This is a nice place staffed by nice people. I would recommend this place, and specifically Sam, to my friends, for sure!

I requested medical treatment on a stretcher following a recent surgery. Regrettably Dr. Entinger…read moredoes not treat patients on stretchers.

I had a wonderful experience working with Dr. Entinger. He is very knowledgable and genuinely…read moreconcerned with helping me. He is extremely friendly and spent a lot of time educating me on my current foot condition, and the best way to treat it for a full recovery. He followed up with me several times throughout the healing process which was comforting. I would highly recommend Dr. Entinger to anyone needing foot care.

Did you know that Cypress Creek Therapy is the only office that covers MD state insurance in…read moreAnnapolis??? I have lived in Maryland for 3 years now and have called tons of providers including my insurance company for references of what offices I could go to that covered MD state insurance and EVERYONE was telling me that no physical therapy offices in Annapolis covered MD State insurance and that we would have to drive all the way to Baltimore! That was impossible for us, especially having to go twice a week. So for 3 years, Riley, my 8 year old son with Cerebral Palsy had no physical therapist. We watched as his tight muscles grew tighter in his hamstrings, his coordination faltering. FINALLY, one day by pure luck, I came across a flyer posted on the inside of a bathroom stall door! Who knew those things actually worked? Well it did, it highlighted that "most insurances" were covered.... still I had my hesitations because of soooo many failed attempts. But I called anyways, as I always did and the polite lady on the other side of the phone said that they DID cover our insurance!!! Hallelujah!!! He's been going for 3 months now and it's a dream! They are all amazing! Great physical therapy exercises and great, fun attitudes! I highly recommend them especially if you have MD State insurance, let's spread the word and the good news!

Even though the last time I came in to get physical therapy for an injury here was a few years ago,…read morethe kindness and helpfulness of the staff was unforgettable! Not only did they prep me with exercises I could do on site and at home to make my back stronger, but they also informed me of resources I could use that were in the Edgewater/Annapolis area (such as aerial yoga) so that I could continue to work on my health once I phased out of therapy. I would definitely recommend this office to anyone, and it'd be the first place I'd go if I ever have another injury!