The therapist was very good, professional and had a great bedside manner…read more However, the arrogance, rudeness and lack of respect for me as a patient and lack of regard for my payments and the unaccounted for charges and what appeared to be a lack of a regular cleaning procedure was unwarranted. I was over charged repeatedly with the warning that it would take 4-6 weeks to process the refunds. For several weeks the clerk refused to check and see what my actual co-pay was- when she finally relented, she seemed embarrassed to find that it was only 3.00, and against my better judgment, I decided to continue with my treatment there. I had started at their other location, loved my therapist- then one day she was gone and I was handed off between different assistants each time, that didn't even take the time to find out what I was suffering from before they put me on equipment that would have further damaged my condition. I had a serious car accident and was barely walking on my own, having recently graduated from a wheel chair, to a walker and was afraid of falling as we were required to share much of the equipment at the same time. It was suggested that I might do better at their smaller location. I really liked the therapist as well, at the new location, it was much smaller, and didn't feel as much like a "factory " for lack of a better word. The therapist took his time a gradually worked me up to more intense workouts. On my very first visit though, and subsequent visits, the clerk would take my credit card ( they are not permitted to take cash) and hold it on the other side of her desk until I had signed the receipt, instead of handing the credit card and drivers license back right away. We are talking about a 3.00 charge. They weren't going to treat me until it was paid, so I'm not sure where the concern was, but the lack of trust of their patients, from the very beginning, was evident. I was there twice a week for many months, but was regularly charged 20-35.00 per visit for my co-pay, even though I reiterated that my co-pay was only 3.00. I was told by the very rude and caustic clerk that they were allowed to hold that much. She vacillated between being snarky, sarcastic, and actually yelling at me. I took this poor treatment from their administration for as long as I could because I believed that my therapist was doing me some good and I very much appreciated his efforts. I was in a lot of pain and it was difficult to fight. I also quietly asked them to please clean the equipment handles after each use. The patient demographics in this location are mostly elderly people who may have reduced immune systems. They couldn't seem to find the antiseptic wipes, but eventually came around, and stated wiping equipment down for me. I'm not sure it was an overall practice. Eventually they stopped cleaning the equipment after each use. I started wearing gloves when I became sick several times after my visit. I don't know if my illness was attributed to the lack of sanitation, but it didn't seem worth the risk. The clerk could barely control her contempt. Then in January, the clerk asked for a large deductible. I had already met my deductible through several other Dr visits and let her know. She seemed upset, so I paid it. Of course, we were back to deducting the 3.00 co-pay from the large hold, which conceivably could take many, many months to use up. I let it go- then caught Covid. The last outing was at PT - but it is hard to say where it came from. I finally recovered and was on my way to therapy when I received a call from the clerk. This was the last straw - we now had a misunderstanding over the appointment time. I was very careful to write the time on my calendar, and my fiancée, who could hear the conversation which was on speaker phone, also wrote it on his calendar. The clerk had called and said that I missed the appointment- that it was a half hour earlier than I had recorded. I told her that I had made the appointment through the main office as this clerk was out due to the snowstorm and the office was closed. The other clerk said that she had already checked with the clerk that made the reservation, and said that I had insisted on the earlier appointment. This is non-sensical as I had no other appointments that day and I typically like to keep appointments at the same time- less chance of missing it- why would I change just one appointment time for no reason? I sensed an ulterior motive behind this so I asked the clerk point blank, if she was trying to end the relationship? She said, with a gleeful cackle- that yes- that this would be my last warning. I then spoke to the Therapist, expressed my gratitude for his treatments and said I would find another therapist. Life is too short I really wanted to love this practice- but I believe that the corporate culture was intolerable.

This is a cautionary tale. 1. Do not believe all the 5 star reviews. Not even the Pope gets…read morenothing but 5 star reviews. Read your paperwork they get you to sign while you are ready to get therapy--I wish I had. Billing comes a month later so you do not know how much you are being charged until it is too late. Some of the other negative reviews are spot on, you wont see them on their site. I was told several times they checked my insurance and the MOST I would be charged is $35 per session; they never told me my insurance (High End) would charge $70 toward my deductible. They NEVER told me they would charge several hundred for "The Evaluation" at the beginning--a joke. Sessions were never an hour, the last one I was cut short 15 minutes because a new cllient was waiting for a eval. I did not continue with this group.

HIGHLY recommend ERWIN CERESO, PTA in Luminis Jennifer Square location in Annapolis MD. Expertise,…read morekindness & focus on improving my mobility after TKR, he successfully brought me to continue my own home exercise therapy after 8 weeks of PT under his care. A BIG thank you to Erwin.

This was my first experience with physical therapy and I will say it was positive. I went in for…read moremy evaluation for my healing broken foot. I just started walking on it a few days ago and started physical therapy. Parking is ample and the location is open space. I checked in for my appointment in person. There was a lot of people behind the counter/window. A lot, like 10! So maybe it was not a busy day there. There was no one in the waiting room and I filled out three forms and off I went with Alexa. She was kind and walked me through the evaluation taking all the measurements she needed, and then showed me some exercises and sent me on my way with a print out with reps and sets that I should do daily. They set me up with twice a week until further notice. Everyone was super nice, and the place was clean. I could see everyone wearing masks, washing hands and tables. So I would say it was a good experience and I felt safe.

Great care. Plenty of free garage parking. All offices are…read moreclearly marked. And it's a very clean facility.

This is a fantastic new building adding to the expansive AAMC hospital complex. There is a big…read moreparking garage attached which seems terrible at first, but if you just keep driving up you will find plenty of parking. There are enclosed walkways to the Sajak Pavilion and the main hospital complex. There are multitudes of doctors and services in this building. I go here for the Comprehensive Outpatient Rehabilitation Center on the 4th floor. It is amazing!!!! The lobby is beautiful with a huge hanging light and steps to the second floor mezzanine. On the mezzanine there is a large store wifi gifts and clothing among other things. There is also an cafe with hot food, salads and coffee. This place is almost next to Trader Joes so that is a must visit after your appointment at the Belcher Pavilion! By the way, see the photo I uploaded of the directory of the offices as well.

My wife and I have used Doyle and Taylor for many decades. They get 5 stars across the board. Even…read morewhen we were sent to other PT places they feel short across the board. Everyone there is so experienced and has years of experience.

I strongly recommend. My family uses this therapy clinic. Cured many ailments. Staff very…read moreprofessional. My whole neighborhood uses them.

This is the Physical Therapy part of The Orthopedic and Sports Medicine Center in the Belcher…read morePavilion at AAMC. I went here for a severe back problem a few years ago. I had a decompressed disk in my lower back with such extreme pain I couldn't sit or walk or stand for too long. After several weeks of physical therapy I was honestly 60% better and could manage my pain again - without medication. I did daily exercise and traction. They have a mac-daddy traction device which I haven't seen at any other PT location. They also have an indoor track which you can walk or limp around for more exercise. It's a big location with a lot of different stations. The only downside is the parking garage - but if you're patient and plan ahead, you'll be fine. Just don't go in there thinking you're going to get a parking space immediately...you'll most likely have to go up a few floors. I generally park in the Sajack Paviliion and walk over on the people bridge....it's much easier.

I have nothing but positive remarks and reviews of Bayside. The staff and facilities are excellent…read moreand they put you on the right path for success in recovering from your surgery/injury. Brittany did an excellent job with me, making sure I could get back to work and back to what I love to do after my knee surgery!

I want to thank Bayside for all there professional help in making feel stronger and healthier…read more Everyone there is very friendly and helpful. Thanks so much.

I've been lucky enough to have Veronica as my Physical Therapist for over a year now. What a…read morepositive difference she has made in my life! She can quickly pinpoint the causes of pain and come up with a variety of techniques to relieve pain and increase functionality What I especially appreciate is her determination to get you back doing the things you love and her understanding of the muscle strengthening etc needed to come back even stronger She also can relieve my deep painful bruises I get from crashing on my mountain bike:) I also go to her Pilates mat classes which are really helpful and have very supportive people

I haven't been able to walk or put weight on my leg properly since re breaking it two years ago…read more After treating it once, my leg can bear weight and I'm walking so much better! Just what I had hoped for but didn't know how to make it happen. Cannot wait to see the improvement after my next appointment. Veronica Whetsel is an extraordinarily proficient practitioner

Outstanding!!! Take a personal interest in your recovery. Very professional. After an auto…read moreaccident, they set a personal plan for recovery. The results surprised me. Even after a setback, they quickly evaluated the situation and modified the plan accordingly. Amazing results! Can't recommend them highly enough!

My wife currently is a patient going twice/week - once on land and once in the pool [this is…read moresupervised]. We have found the staff from therapists to support to be professional, knowledgeable and very supportive. This is one of the few that does provide supervised pool therapy. We have used several PT services [she and I] and this is as good as any other. We would not hesitate to use the again. They make my wife feel good snd special- you cant ask for any more than that!

I can't give them enough positives!!!!21+ years ago and because of it, I have had numerous…read moresurgeries, related to this injury, over the years. Hence ,I have been to MANY PT offices with most being okay and some simply lost sight of the patients. I found PT FORUM, Annapolis in 2018, after an ankle fusion surgery. It was dramatically different from all the rest. Everyone in the office is WONDERFUL! 2022 - I am back again this spring after a hip replacement. They listen to you. WOW! They are so professional, proficient and friendly. They will provide manual manipulation when needed (which I found most others not wanting to do). It's almost like you are visiting friends. I cannot highly recommend them enough. I have more surgeries coming up and I plan to return to them again and again. I don't know how anyone could say the place is dirty - No way! It is neat, clean and everything is in its place; the staff are always well presented. It is a smaller place than many others, but it means nothing in comparison to the fact that they provide excellent care and CARE about their patients.