I first came to Dr. Hatfield after receiving disastrous care at the Core Institute. He was…read morerecommended to me, and I am eternally grateful to the co-worker who sent me here. Dr. Hatfield did a full knee replacement on me a few years back and he was fantastic. I loved that he was honest and upfront about what to expect--so many doctors sugar coat things (i.e. severe pain is not the same thing as "discomfort"). I healed up beautifully and went on my merry way. Now that my other knee is acting up, I'm back. I have full faith in Dr Hatfield's advice and care. He is not the doctor who insists you have a consultation first then sends you for X-rays then had you come back again for treatment. He had me get X-rays first then come in one time. He looked at them, diagnosed, and gave me my cortisone shot all in one quick visit. No nonsense! His staff is also very kind, knowledgeable, and caring.

I've been a patient at this office for the past few years for several issues. The staff has always…read morebeen courteous. This particular visit, I went in for shoulder pain and Dr. Hatfield was able to give me a shot and relieve my pain. I highly recommend this office.

Love Fooothills! Everyone is soooo friendly and informative! Scheduling an appointment is always a…read morebreeze! The PTs are all very helpful and know what they are doing. I've been going to this location a few times a week for a few months now, and I always have a pleasant experience.. The therapy is actually working and I feel 100000x better then when I first actually started. Definitely consider checking out foothills if your looking for any physical therapy help! Me and BFR = best friends

I don't normally post low reviews, but I honestly was not pleased with this facility or the…read moreservices provided. While my Physical Therapist was personally very kind and attentive, I would only work with her for about 10-15 minutes per session and was then passed on to the assistants who were NOT attentive. They would give me my exercises to complete but rather than staying and ensuring I was doing them correctly would run to another patient and work with them, and then I would be sitting there for several minutes inbetween exercises waiting for the assistant to come back. I came three weeks in a row and every week was like this-the facility just seemed like they had too many patients scheduled at once and not enough employees to properly take care of all the patients. As someone who has done physical therapy at several facilities over the years I was disappointed in my care and would not recommend coming here. I gave it a two because I liked my physical therapist but if it wasn't for her I would give this facility a one.

NAOMI Alcott is a great Physicians Assistant. I've been a patient for 4 years or so. She listens,…read morepresents treatment options and gets procedures scheduled in a timely manner. Her options for pain management are proven and have given me a better quality of life.

Quite possibly one of the worst bait-and-switch experiences I've ever been a part of. I confirmed…read morewith the office that my procedure would be "covered," and they even framed a "test" injection as an easy next step--while admitting they weren't sure it would help--because, again, "it's covered." Afterward, my insurance paid $23. Then the clinic billed me $800. When I went back to ask them to honor what I was told--or at least work with me on price given their guidance--they refused. I asked about a self-pay option; they said no because my insurance had already paid $23. No flexibility, no ownership, no accountability. From my perspective, this is the definition of a bait-and-switch: reassure the patient about coverage to green-light the visit, deliver a token insurance payment, then dump the real cost on the patient and refuse to make it right. I left feeling misled and out hundreds of dollars for a "test" they weren't confident would help in the first place. Based on my experience, I can't recommend this practice to anyone. If you do go, get every "coverage" assurance in writing, ask for CPT codes up front, and verify directly with your insurer--because the verbal promises I received were worthless. I won't be back.

Never gave me PT prescription after asking twice. The front desk check person Sabrina was extremely…read morerude and condescending. Still don't have it.

I loved the nurse practitioner I had but she moved on to another job, probably for the better. This…read moreplace has high turnover and they always have different nurse practitioners and techs. The last time I went in I asked to see a female doctor (just my preference) and was coming in for a referral to a specialist because I have many chronic illnesses. I was very dissapointed when they sent a male doctor in and not only that this doctor was loud and abrasive and never asked about my previous health history and conditions. He also started immediately questioning me about the medications I was on. I would not recommend seeing Dr. Kurt Bockoven. I would not recommend at all!

Dr Jones contacted me and apologized for my bad experience. He said he is making changes to improve…read moreoffice communication. I appreciated his call.

I recently got diagnosed with Spinal Stenosis. Dr . Jones answered all questions and concerns.read more

I scheduled my appointment a week in advance, but they neglected to get the per-authorization for…read moregel shots. The PA told me that I'd have to come back in a week. I said I wouldn't come back if he didn't get the authorization right then, which he did. I asked if he'd seen a copy of the MRI my doctor had sent. He did not. He then went searching for it and found a typed readout, not an MRI. The first thing he always says to me is, "are you ready for that new knee?". I've told him several times previously that I could not afford the down time. All I need are removal of torn meniscus and a cyst that would greatly reduce the pain. He's just not interested. I will go elsewhere from now on.

The Doctors and support staff here are exceptional. I had a total knee replacement and the…read moreattention to my case was phenomenal. He took the time to answer all my questions and calm my worries. The scheduling staff did an amazing job with all the vendors (knee braces and post operative care equipment) and coordination of the surgery. She want above and beyond! The Hospital, Mountain Vista was also amazing from start to finish. The second I walked in the door they took great care of me. And for follow up the staff at Steward Orthopedic did amazing! They keep you well informed and really care! I can't thank them all enough!

Third time is a charm I have been to Foothills Physical…read moreTherapy for three recoveries, this time after a rotor cuff surgery. There are no better therapists than Lindsey and her assistant Jillian to put you on the road to recovery. It's hard work to get your muscles working the right way. Lindsey develops the correct program and Jillian makes sure I do the exercises correctly. To be corrected and doing the exercises correctly, is very important to me. I always joke around, that I don't want to be mediocre, but exceptional, and Lindsey and Jillian make sure I achieve my goals. After a little more than 3 months of therapy, I'm 90% recovered, now it's up to me to continue to exercises at home. I can highly recommend Foothills Physical Therapy. The entire team is welcoming, friendly, professional and they make sure your mobility is restored.

Sciatica pains sucks. I saw Jake Kelso for about 2 months. He didn't just immediately help reduce,…read moreand eventually resolve, my Sciatica pain, he fully listened to me and cared about my worries and concerns. Each time I saw him he asked me specifically how bad my pain was, where was it hurting, what activity was making it worse or better. I didn't just want to be healed, I wanted to know everything about my injury. I asked him a bazillion questions and he patiently and fully answered them all, and clearly enjoyed talking about his profession. He is an experienced professional and knows exactly what he is doing. I am virtually pain free now and he provided me with the knowledge and tools (exercises) to get me fully healed, in time. It appeared that all the therapists there are just as kind, caring and qualified as Jake. They all focused carefully on each of their patients like doting parents. The rest of staff there were wonderful as well (especially Keaton). They are all friendly, kind, caring and full of smiles. They genuinely love what they do, and it showed every time I went. I especially liked the way the entire team there works together. They have great choreography and chemistry, and make each visit there as comfortable and relaxing as they can. Bottom line, I cannot recommend this place enough. They resolved my pain and did it quickly and professionally. You can trust this place.

I have been seeing Dr. Rich for a couple years for some knee issues and most recently a torn…read morerotator cuff/labrum. It's always easy to get an appointment and be seen. Time in the waiting room is minimal, I'm called back and seen when my appointment is supposed to be, and the Dr. shows up and addresses my injury, offers treatment options and plans for recovery. Through some MRI scheduling and some procedures involving ultrasound assisted cortisone injections I'm well on my way to recovery now with a Physical Therapist Dr. Rich recommended. The entire staff has been friendly and communicative through the whole process and I'm very happy with my treatment and Dr. Rich's care.

I have been a patient here for over a year and am extremely happy with my treatment, interactions,…read moreand customer service. I have seen Dr. Rich for my shoulder and Dr. Cohen for my knee. The staff is friendly and efficient.

First of two knee replacements done and it went far from perfectly with health issues on my end…read moreafter surgery. However, the coordination between Dr. Purcell and the staff at Mercy Gilbert hospital everything was caught spot on, taken care of immediately and I am doing PT and recovering a little behind but moving along nicely. Grateful for Dr. Purcell's work and the hospital staff being on the ball. Good stuff man. Now, knee #2 when ready.

The absolute best ortho doctor and staff that I have EVER had the pleasure of dealing with, I've…read morehad numerous surgeries with other doctors and he is hands down the best. Dr Purcell did amazing work on my shoulder, and his staff has gone way beyond what is required of them. I had problems with other places, imaging, labs, things like that, and they were so quick to get on the phone and fix all those problems even though it wasn't their fault, just to make sure i was taken care of. They even delivered to my house, a pneumatic cryo shoulder brace, because they thought it would help with my pain and recovery. To my house, they personally brought it to my house and showed me how to use it! Anyway, I would HIGHLY recommend this amazing Doctor and his outstanding staff for any orthopedic needs you may require. I am beyond happy and pleased by my experience.

Kristina is a great therapist. I worked with her for a few months on some low back issue. I saw…read moresome relief but I needed a more combination therapy. Massage and stretching more so than strengthening. I would recommend this office to anyone looking for a good PT office that reality cares about people. The staff are amazing.

just another ortho-mill. Saw the actual physical therapist once and she barely watched me - just…read moretold me what to do and left. My visits were with the tech - she was nice but was more interested in goofing around with the other techs. PT spent her time eating granola bars and being on her computer, definitely not supervising the tech. A few times, I purposely did the exercise wrong and nobody corrected me. The tech was always working with multiple patients at a time. Another time, I was doing my exercise and I looked over and the tech was getting work done on herself by another therapist. Do yourself a favor and google search for a therapist who works on one patient at a time. And the front office staff is rude and inefficient.