I was a patient there last fall after a surgery, had physical therapy. The therapists were fine but…read morethe staff not so much. I had a urinary tract infection which they didn't get around to treating, wrong antibiotic, needed both a culture and sensitivity to find what works, until just before I developed urosepsis. They missed the signs but my friends noticed immediately that I had become confused, convinced them to call an ambulance to take me to the hospital. If my friends hadn't shown up, I would have gone into septic shock. Plus the hospital found benzodiazepines in the toxicology screen. They weren't prescribed. My daughter was very upset as she almost lost me.

I was there for 3 weeks after I survived meningitis. The entire staff was great. The doctors,…read morenurses, therapists, and everyone that worked there were great. The food was really good. A lot better than I was expecting. The fact that I wanted to go home was no reflection on them. I was away from my home for a month and wanted to be in my house again. I highly recommend Alta Mesa for rehabilitation.

We have been visiting Horizon pediatric therapy for over a month now with our infant. We have…read moreweekly appointments with Wendy for physical therapy and she is so nice, knowledgeable and helpful with our baby and the new experience for us. We greatly appreciate her time and the positive experience we have had with Wendy!

Heidi is a speech therapist here and I highly recommend her for your child's needs. In addition,…read moreMeredith is an amazing OT. If you have a child that is in need of these services, this is a great facility and these two will make you and your child feel comfortable and successful.

Little surprised by the bill I received for an initial visit of $405.00 by the office - My…read moreinsurance company had given me a quote that was reasonable. I was under the impression when I registered online for info the first visit was covered or that insurance would cover some portion of the visit... Well... no not exactly. Really shocked and surprised by this. Misleading. Didn't realize the first visit was a "therapy" visit and not an initial consultation to enroll me into therapy. I did call my insurance provider and they stated no claim was made to insurance and will be disputing. I would just be careful with this place.

The therapists are the best part of this organization. Seek treatment here if money is no object…read more They don't have advanced equipment or hydro equipment but they are very knowledgeable. They will teach you the necessary exercises and observe you doing them. However, if you are relying on insurance, check with your insurance company to make sure they will pay the significant cost per visit or you will be stuck like me, thinking my $40 copay was sufficient, being asked for an additional $51 per visit 5 weeks in. Now that was a surprise and a hit to my finances. $91 per visit...with insurance. ‍

I am writing this from my perspective as a family member and also will provide the feedback from my…read morefamily member who is a patient here. As I entered I was warmly greeted and directed to my cousin's room. The front entry way was clean, organized and well lit. His room was close to the front. It's a 2 person room- the room was small with a bathroom and a curtain as a divider. Both sides have a bed, tv, phone, night stand, chair and a wardrobe closet. The room was clean when I went. While there, I observed the nurse and 2 students come in to administer antibiotics intravenously. They introduced themselves, explained what they were doing and asked if we had any questions. They were friendly and communicative. Before I left, I used the public restroom. It was very clean. Now here is what the patient (my cousin) has shared with me- " all of the staff- CNA's, nurses, nurse practitioner, etc are very competent and nice. I have a wound that needs attention daily and at 7am every morning they attend to it. They use gloves and maintain a clean environment for me. All of the staff have checked on me, asked if I need anything and offered assistance. The social worker is easy to reach and I've left messages for the provider and she gets back to me in a timely manner. I have nothing bad to say. It's an awesome facility. A place I will return to if the need arises. The food is good- serving portions are smaller than what I'm used to but I'm sure I'm used to overeating. Overall I am quite pleased with the way I've been treated"

My grandmother stayed at this facility for approximately two weeks. She is unable to walk or lift…read moreanything on her own, let alone unpack a suitcase. When I dropped off some of her belongings, everything was packed neatly in one suitcase: her nightgowns, slippers, bibles, her toiletries, and a few familiar comfort items from home. A few days later, I received a distressed call from her saying that her things had been thrown away and she had nothing left. Given her memory challenges, I called the facility for clarification. I was met with a dismissive and unprofessional response from a male staff member who said, "She has her things, and it's a lot of them," in a tone so indifferent it felt like I was being brushed off for even asking. I trusted the facility to tell me the truth and to help make sense of what my grandmother was experiencing. Instead, they used her memory issues, and my own understanding of them, as a shield to avoid accountability. When she was transferred to her new Adult Family Home, we finally opened the suitcase she left with. It was virtually empty. No clothes, no toiletries, none of the items I packed for her comfort. The new facility even reached out to us to ask why she had arrived with almost nothing. This wasn't just a mistake, it was a violation of trust. She only wore outfits given to her by the facility he entire time she was there, meaning there was no reason for anyone to have gone through her belongings at all. So where did everything, especially her clothes and perfumes, go? She could not have misplaced them as she physically cannot unpack or move her own suitcase. It seems as though someone at this facility went through her things, and instead of taking accountability, they dismissed both her and me. This is morally wrong. This is taking advantage of an elderly woman with memory issues and the trust of a family trying to believe the best of people. Do better--for the sake of the families who come to you vulnerable, and for the sake of the elders who rely on you for their basic dignity.

My Sister took her first steps here after 7 months of her accident She has done so good at this…read moreplace they take care of her really well I do recommend this place for Rehab.

This facility is terrible. Family is not allowed back in the treatment area. They do not have…read moreenough therapist to accommodate the patients needs. The staff give lip service " we understand your concerns" but do nothing to resolve the concerns. We have 3 major insurances and strangely all are out of network. Do not recommend this facility. Plus they are expensive for the service they do provide.

I was suffering from a disc/nerve issue, and was able to get an appointment fairly quick…read more Office personnel were great, MA brought me back on time. Naomi Alcock was the provider. She was fantastic. Spent time with me with assessing my issue, and then spent time going over options. Would highly recommend Desert Spine, and Naomi Alcock.

Quite possibly one of the worst bait-and-switch experiences I've ever been a part of. I confirmed…read morewith the office that my procedure would be "covered," and they even framed a "test" injection as an easy next step--while admitting they weren't sure it would help--because, again, "it's covered." Afterward, my insurance paid $23. Then the clinic billed me $800. When I went back to ask them to honor what I was told--or at least work with me on price given their guidance--they refused. I asked about a self-pay option; they said no because my insurance had already paid $23. No flexibility, no ownership, no accountability. From my perspective, this is the definition of a bait-and-switch: reassure the patient about coverage to green-light the visit, deliver a token insurance payment, then dump the real cost on the patient and refuse to make it right. I left feeling misled and out hundreds of dollars for a "test" they weren't confident would help in the first place. Based on my experience, I can't recommend this practice to anyone. If you do go, get every "coverage" assurance in writing, ask for CPT codes up front, and verify directly with your insurer--because the verbal promises I received were worthless. I won't be back.

The therapists at ATI in Mesa are dedicated, and make sure that the therapies are on point for the…read moreproblem you are having. Plus, the team is friendly, and is genuinely interested in making sure you find relief.

Love this place, clean & so friendly. We love Amanda. N…read more She so helpful, her personality wonderful, always smiles and gentle. Thanks all ATI team

Not only do they have kids place they have physical therapy for adults in different area…read more Drew PT is A+ Been working with my mother who broke and shattered both leg bones. She is doing great with Drew. She has been up walking with assistance and Drew has all the patience and does his job with a smiling face. You can tell he enjoys helping people. What a great asset to this company. I even had him work on me with my back. I'm telling you when mom goes into hospital and than rehab facility the staff all know about "Drew" I also had a lady named Kennedy working on my back and she is good as well. I just love how there is no rushing and the therapist stays with you for one full hr. Can't say enough about AZOPT. I THANK YOU & SO DOES MY MOM!

The therapists are all very nice but the receptionist is a mess! Lots of issues with scheduling. I…read morehad to check and double check each appointment due to a very uncomfortable hour in the waiting room trying to keep a 4 year old entertained. Checked in and everything and they never thought to say "hey, looks like you don't have your appointment at 2". She also never apologized about her many scheduling mistakes. Wasn't there long but left as soon as I could find a replacement. Paid over $200 for an OT evaluation and never got an actual OT session. It really shouldn't be this hard to get my kid the help he needs.

I am compelled to write a review because our family's experience was exceptionally good with A…read moreBrighter Ave. My son received Speech, PT and OT as well as ABA services from them from kindergarten through fourth grade. The ABA provider was accredited and experienced, and was instrumental in helping us get the school to work with us to make his accommodations help him to catch up to his peers in his development and skills. He has been fully matriculated with his NT peers throughout his schooling, and is doing amazingly well. The difference between when he started at A Brighter Ave, and now, is outstanding. For example, He had trouble with verbal communication, and reading, but now you'd never be able to tell that he ever had an issue. We'll be grateful for the help he received and the start he got at A Brighter Ave.

0 stars if I could. This place is trash. If you expect quality ABA therapy for your child this is…read morethe last place you should take them. Brighter Ave. is nothing more then a day care center. We wasted a year and a half of our sons precious time at this place. Studies show the earlier children start quality ABA therapy the better. Makes a dramatic difference on how much the child will improve. Thats a year and a half we can't get back and our son is getting older almost ready to start school. Since we started at Life Skills Academy in Mesa 3 months ago He has made more improvement by far then he did at brighter ave in the year and half he was there. We can only wonder how well he'd be doing if he had quality ABA from the start. If I knew what I know now I would have left a lot sooner. I made a big sacrifice driving over a hour from our home and sat in the car all day waiting for him It was all for nothing. The BCBA's they hire won't stay because Ownership just cares about the bottom line $ and not the care of the children. They don't give them what they need. They have no ethics. The turnover rate for all employees at this place is horrific. My son had a new speech therapist every couple of months cause nobody wants to work there. They opened a new facility with a new business model. That would allow them to have more clients (more money) The daily schedule was changing and they promised they would accommodate my sons scheduling needs. I have multiple texts and emails promising they could and not to worry. I signed a document written by the staff agreeing to his schedule.

I had an appointment walked into the office and sitting at the desk was a big monitor hit the check…read morein it took some time but a girl came on the screen I have no idea if she was a real person an AI or outsourced out of the country asked if she could help me told her I had an appointment she asked for my ID and told me to put it on the black mat next to the monitor so I did then asked me to move it to the left a little bit I did then wanted my insurance cards and to put them on the black mat so I did asked me to move them both to the left at that time I picked up my insurance cards and left this was a terrible first impression if you can't afford to have a living person there to check you in and answer questions this is not a place I want to go to....

They are fantastic! I was recently diagnosed with the beginning stages of Osteoarthritis. There…read moreis no cure, but I wanted to slow the onset of it. Very friendly staff with a focus on getting you better. I was given numerous exericses and advised of a several items I could purchase on my own to ease the inflammation. They are not like a lot of offices that want patients for life. They want to help you and give you the tools to continue self-care. I'm glad I went and I'm very happy with the results!