USAA hired ATI Restoration for water mitigation at my home. During demolition, ATI punctured a live radiator heating pipe, left a temporary clamp, and refused to make a permanent repair. I had to pay $1,100 emergency repair to restore heat in winter. NJ DCA Complaint 30813100.OCP was closed as negligence. BBB Case #24757251 filed 4/16/26. USAA Claim #028435000-803 remains open with no coverage decision as of 4/17/26. ATI has not provided insurance info or reimbursement. I cannot recommend this vendor. Invoice and photos available. Update: Will revise if ATI or USAA resolves the $1,100 damage. Yelp Review - Copy/Paste: 1 star. USAA sent ATI Restoration for water damage. ATI techs hit a heating pipe during demo, slapped a clamp on it, and left. I paid $1,100 out of pocket for emergency repair because USAA said "it's under investigation." Filed with NJ DCA - case 30813100.OCP closed as negligence. BBB Case 24757251 open. Still no payment from ATI or USAA 7+ days later. If you use this company, make sure you have your own plumber on speed dial. Photos of damage + invoice on request. Will update if they make it right. read more

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Worst experience ever! Do not use this company. The customer service is terrible, the delays are ridiculous, and the lack of communication is laughable. I had damage from a storm and I was told the process would be done within 3-4 weeks max. The adjuster came out right away, then it took another 2 weeks for the 2nd adjuster (idk why a second adjuster was really needed), then the contractor finally showed up after 4 weeks and many many calls. I was told the work would take another few weeks. Now that everything is complete, I cannot get a detailed list of the repairs/costs. I finally paid the last amount due and I give up! They kept putting items in the bill that they did not fix so I kept asking for an adjusted contract. I had to keep chasing them down and they blamed it on me. They said I made changes...(I removed work from the list just to get things done. We did alot of the work ourselves because we got no response from them.) Bottom line...I don't find this company trustworthy at all. read more

Worst customer service I have ever experienced! I have worked with this company before; their actual contractors work well. However, their project manager/supervisor is just unprofessional and downright rude. They were contracted through our insurance to complete a small project, which turned out to be a complete shit show! It was as if we were at their mercies. Unprofessional at best! I wrote a report to my insurance company. Please avoid them! read more

Recently had them come do services through an insurance claim on my house. The don't return phone calls they don't return emails as soon as they are paid. They did not do half the services they charged my insurance company for and sent 1 person on the day of repair and covered all the mold they were suppose to repair. They were suppose to paint as well the painter covered a few items but my toilet fixtures sinks are covered in paint now and the edging done was clearly free handed. The water damaged ceiling was painted over not replaced. This company is a scam can't believe my insurance company does business with them. read more

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We have been very pleased with everyone we have dealt with at Mark one. We experienced delay due to our location and the pandemic but overall we are more than satisfied with their work and amazed by how hardworking these men rebuilding the house we lost are. Patty and John are the reason we picked them to rebuild. We were very impressed with their ability to visualize the project and help us with design. Honestly they were both just so kind and helpful. I hope to never need them again, but i would definitely use Mark1 if i did! read more

We had a house fire and Mark 1 was the contractor hired to redo the inside of our house where needed. Not impressed with their service and here is why: 1 The project supervisor, John Heaton, was pleasant for the most part, except when he started arguing with my wife about soot tracked into our house. He insisted that we tracked it in when in fact it was his cleaning crew that did it. I guess he never heard the saying "the customer is always right". 2 I always had to examine their work because almost at every instance replaced items, doors, etc. were of lower quality and price than what was originally in the house. They tried to clean up many windows yet still charge our insurance company full price for replacement. I am not sure that is legal. If I had agreed, Mark 1 would have made an easy ~$5,000 at the insurance companies expense which would end up being paid for by customers. 3 The final item that really made me mad was when I went to our house to inspect the days work I noticed that all of our hardwood flooring had been ripped up and disposed of. NO one ever mentioned any flooring issue and when I confronted John he stonewalled me saying "that's water under the bridge". I pressed him further and he just ignored my question. Finally he said that I should speak with the adjuster. I did and he was evasive as well, to this day I have no idea who, why, or what was the reason all of our wooden flooring was removed. I strongly recommend NOT to hire Mark 1 for ANYTHING. read more

I lost my kitchen in mid Sept. The demo was fast but they can't put my kitchen in a timely manner. It's after Christmas and I still don't have it. The work is shoddy and unprofessional. just found out the counter panel by the dishwasher is now missing. Don't walk, run to someone else. read more

My parents' house suffered major damage from basement flooding that caused frozen and burst radiators. Mark 1's team did an excellent job handling the demolition and repair work. Since the house was built in 1825, there were a number of challenges to gutting and rebuilding it. Our project manager Joe Lucas answered all of our questions as the rebuild proceeded and kept us up to date with text messages. This made the whole process a lot easier since we no longer live in the same state as the house. Patti, their designer, worked closely with us to choose replacement flooring, carpet, paint colors and more. She sent sample photos, gave us helpful suggestions and tied new materials to the existing kitchen counters beautifully. All in all, Mark 1 working closely with our insurance company performed a long and difficult repair in a very timely and professional way. read more

This company is clueless and rude. Came to look at job 5 times then backed out. Really sad company.

The person who answers the phone is very nice, a man. All the clean up was done by the homeowner because if waited it would have been three days until this company could show up. It was water damage and sewer clean up. When the company finally came they placed fans in the area and took some flooring up. This cost $2k. Unbelievable !! Way too much money for leaving fans. Call another company even if your insurance company recommends them. read more

do not use this company. rated b- with bbb and just submitted my own complaint. they do not do the work they are getting paid to do, they lied to myself, mother and tenants living in the home. they were cutting carpet in the road and garbage truck ran over it. they were negligent and did not hook washing machine correctly and they caused the house to get water damage again but now on the new carpet. the workers damaged by ceramic tile in the kitchen and they did not fix it even though i have on recording josh admitting it was the worker who broke it. please, please, please do your research. i trusted my insurance company so that's why i went with this company. i'm asking my insurance company to investigate the claim and invoices prior to signing over the check because the pay out is more than what they did and should get. read more

I am impressed with this construction company. We had a large project to get done and they were terrific to deal with. In the construction business there are a lot of shady outfits, but Mark 1 was nothing but efficient, thorough and professional. I cannot extol their virtues enough. From their attentiveness to the smallest detail to their craftsmanship on an old Victorian house they were fantastic. Always at the jobsite, in rain and heat and never left before 3:30pm and always had a man here at no later than 7:30 am. They conduct business the old fashioned way in that they care about their client and his satisfaction. Very rare quality in this day and age. Even when my timeline and priorities changed, they immediately accommodated the request to shift focus and make us happy. I can recommend their work without equivocation or reservation. Thank you Don, Dean, John, Anthony and the countless others who helped bring this old house back to life. read more