His name is Josh. A very fine young man. Friendly, polite & answered all my questions. As of now,…read moremy AC is up to date. Recommended that I change the filter now, rather then later. Also...I'm happy with the outcome!

Absolutely terrible experience. I was quoted one price at the beginning, but once the work was…read morecompleted, the final bill was significantly higher with little to no explanation. It felt like a classic bait-and-switch tactic. The communication was poor, the professionalism was lacking, and getting clear answers about the charges was nearly impossible. The staff seemed more interested in finding ways to add costs than providing honest service. I would not recommend this company to anyone. Make sure you get everything in writing and be extremely careful before agreeing to any work. There are far more trustworthy and professional businesses out there.

They accepted my booking on short notice for emergency cleaning of basement carpet and tile floor…read moreafter water main break affected finished basement. Reasonable price. Adding small tiled bathroom floor on another level was $60 extra but ended up costing me $350 beyond that when they knocked over tray of toiletries; they missed picking up my brand new night guard which was likely sucked up with their cleaning hose. I didn't notice til hours later -- too late to check their discharge bucket. Did nothing to cover their shoes, nor clean as they exited leaving wet footprints on waxed wood floors and just-cleaned tile floor. I had to damp-mop again after their cleaning. Did not clean carpeted stairs, which needed it even more after their soapy, wet shoes and hose left residue. I don't know if they are capable of being more careful and thorough if more advance scheduling is done. Still, they were very good to fit me in for emergency situation -- though rushed as they had other bookings. The carpet area dried well with my own blower on it for 24 hours. Cleaning that right away was my main concern.

They were fast and prompt with communication and very detailed regarding price. The quote was as…read morediscussed. They cleaned sofa + loveseat + chair + 2ottomans that were in storage. They cleaned back to previous luster. They were faster than I expected. 2 people came. No mess left. CASH ONLY!!

The owner Paul, very sketchy guy…read more they wont quote pricing they will show up with one goal, maximizing and insurance claim they do really shoddy paperwork, which leads to their claim being rejected at which point Paul Messa will email you the bill, threaten to lien your property and become a debt collector the other reciews are fake this company is predatory you've been warned - all scare tactics 0 professionalism or actual moisture repair services

Be cautions. This company came with a high scare tactic. Everything had to be removed: floor to…read moreceiling. A 'clean chamber' needed to be installed. Two contracts ready for me to sign and they would have a crew the next day to rip everything out. The line was "your insurance company will pay for everything". Not true. Insurance will cover 'approved expenses'. Take your time in signing any contract. We did not hire this company because of the over-the-top sales pressure.

Great job! We called…read moreServpro regarding an unexpected leak in 3 rooms after getting 2 new roofs two weeks before. They were professional, efficient, caring and thorough from the initial call, throughout the restoration and to the removal of equipment. Beginning to end, we felt they were more than competent which reduced the stressful situation. The process was seamless and after the initial call we received another from Kenneth saying they would be out in one hour. When the guys/team arrived an hour after the call, they explained the process and set up everything they needed/fans, equipment, for the project. They returned daily to check on progress of drying and monitored temps and numbers. They were able to have the drying and mitigation completed within a few days, a more than acceptable time frame. The guys were conscientious about caring for the surrounding property and household items. They covered everything as to not cause any further damage. Upon removing equipment we already received a call to set up an appt for repairs. What a service! We thank the guys/team for making a difficult situation tolerable and manageable through their close attention and efficiency upon mitigation. Water damage is the worst! We appreciate you and a job well done! Hoping the rest of the restoration goes as smoothly! Tina

Andrew from Servpro came to my home, did his inspection and told me that his team will start that…read more week. I did not hear from him nor the company so decided to call him to confirm day and time. He stated that they were not able to come on the day agreed upon after I took off work and mad arrangements to be there. This was an ordeal for me since when I don't work, I do not get paid. I also asked him to send me the detail information via email that I never received from our initial meet up. Long story short, I never received the information nor a call to start the job after reaching out to him an additional time. What a disgrace! Please save your time, energy and money by choosing another company

Sam is awesome. I strongly recommend doing business with Sam. Very stand-up guy. Excellent work…read morerepairing my kitchen ceiling. Thanks Sam!

I loved his work, referred him to a lot of my family and friends.He works hard, fast and don't cut…read morecorners.

In March 2024, I had Mike come out to repair my kitchen ceiling from water damage. He was quick to…read morerespond and reasonable with his cost. Im happy that I chose his services because he was very thorough and communicative throughout the whole process. He inspected my kitchen for mold, replaced my ceiling and crown molding, and painted everything for a smooth finish. Mike was very professional, honest, and a pleasure to work with. I would not hesitate to use him in the future!

Michael is fantastic--I highly recommend him. He is responsive, honest and trustworthy. And his…read morework is fantastic. He replaced drywall in our basement after a flood and took care of mold that had grown as a result of the clean up not being done properly by Servpro. He is taking on several other jobs for us and we will hire him anytime we have a project without hesitation.

It's unbelievably hard to find a good, reliable team in Philadelphia when it comes to fixing leaks!…read moreWe had a terrible experience with another company that left our son's bedroom ceiling open for months and couldn't figure out the issue -- they basically gave up and told us our situation was "too complex." After months of frustration, we decided to reach out to Moisture Master Pros, and honestly, it was one of the best decisions we've ever made. Josh and his team are the real deal -- professional, sincere, and absolute experts in leak detection and mold remediation. They found the actual source of our leak, water-tested, and repaired everything -- all within just two weeks. They even arranged for cleaners to tidy up our home once the project was done! Every step of the process was thoughtful and clearly explained, and Josh is just an all-around great, hardworking guy. We're so grateful to have found this team and finally have our home back to normal. If you're looking for a team you can actually trust -- this is it. Don't waste time looking anywhere else!

I want to do a re-do after some time and thinking. Josh and Hank did a fantastic job. The…read morecommunication can be improved but that's a small issue. The main issue is finding the leak and fixing it and they did that and more. When the water was pouring down in my bedroom they came over a weekend on Sunday evening to support and help me contain the water "leak". Next morning they found the split down spout and, were kind enough to let me sleep, and told me when I woke up. They fixed it. The reports are very clear and detailed. They give you all the information they've gathered and pictures of before and after. Overall, I am very grateful for the tough job they did here in my home. I haven't had a leak since they're work.