As a new patient at ENT of Georgia South, my experience with the clinical team was positive;…read morehowever, my interactions with the front office were disappointing. During the initial scheduling process, I was required to repeat my demographic information multiple times because the intake representative appeared to have difficulty collecting the information accurately. Unfortunately, the representative's attitude made what should have been a straightforward process unnecessarily frustrating. My larger concern involved gaining access to the Athena patient portal. As a new patient, timely access to the portal is essential for reviewing records, receiving updates, and communicating efficiently with the care team. When I called for assistance, two front desk staff members stated they could not help. The issue was escalated to a manager, but the manager did not speak with me directly and instead communicated through front desk staff. I was repeatedly instructed to contact the Athena help line, despite explaining that I could not access the portal in the first place. No alternative support options or IT contact information were provided. When I asked to escalate my concerns further, I was told there was no one above the manager available to speak with me. As a healthcare clinician myself, I understand the importance of patient portal access and effective front-office support. Patients should never feel like they are a burden when seeking assistance with basic aspects of their care. The quality of the clinical care is the reason I would consider returning. However, even excellent clinicians can be undermined by a poorly functioning front office. Additional training for intake staff and management would significantly improve the patient experience. Patients deserve to feel heard, supported, and assisted throughout every step of their care journey. I hope this feedback is used as an opportunity for improvement.

If I could give zero stars, I would. Do NOT waste your time with this facility. They will string…read moreyou along for months with their incompetence and disorganization, never delivering actual care beyond prescriptions. If they tell you the allergist will reach out to you to schedule an appointment, weeks will go by with no call. You'll have to call and schedule it yourself. If they tell you they'll request authorization from your insurance for a CT scan, you'll show up for the appointment, and the authorization was never submitted. If they request authorization for a surgery, it will be denied because they never scheduled you for a pre-op appointment. If they say they will file an appeal on your behalf, they will run out the clock (180 days) and never file the appeal, submit a new authorization request, and pretend the appeal never happened. When the authorization is finally approved, they'll schedule you for surgery and then call you the MORNING BEFORE to cancel it, due to the surgery center not accepting your insurance, despite being told that your insurance is accepted and getting a detailed confirmation of exactly how much your surgery will cost. I haven't had a single experience with this office that wasn't unprofessional and disappointing. They don't deserve to be in business. DO NOT WASTE YOUR TIME.

I was very pleased with the care that he provided for my son. He is patient, kind, and down to…read moreearth.

From the owner: Dr. Frank L. McCafferty, Jr., M.D., received his undergraduate degree from the University of Notre…read moreDame and his medical degree from the Medical College of Ohio. Dr. McCafferty completed his residency in Internal Medicine and his fellowship in Allergy and Immunology at the Cleveland Clinic Foundation in Cleveland, Ohio, where he also served as a Fellow in the Department of Heart and Hypertension Research.

Doctor Prasad was very good! Very patient, very informative. He took his time with us and answered…read moreall our questions! Made sure he was through with my moms health background before treating her. He wanted to solve the problem. Prioritized tests and treatment due to her not having insurance. Not long of wait in the waiting room! Only a bit long waiting in the examination room (probably due to taking his time with patients, but totally worth it!)

From the owner: Rayasam V Prasad, M.D. is a board certified allergist. After receiving his training in Allergy &…read moreImmunology at Rutgers Medical School (Piscataway New Jersey) and Wayne State University (Detroit, Michigan), he was certified by the American Board of Allergy & Immunology a conjoint board of the American Board of Internal Medicine and that of Pediatrics. Dr. Prasad is a Fellow of the American Academy of Allergy, Asthma & Immunology and of the American College of Allergy Asthma & Immunology. He is a past president of the Clayton-Fayette Medical Society and also served as a clinical instructor at Rutgers Medical School and published research on immunology.

The entire staff at the PTC office is absolutely amazing! Our 13 yo son had received several…read moreallergy shots several weeks in a row (for seasonal allergies) with only very mild reactions or no reaction at all. However, last night he did have a more severe reaction, just before the 15 min observation period was over. Thanks to Danielle's (MA) THOROUGH education on signs/symptoms of anaphylaxis during our first visit, my son immediately recognized his symptoms, and notified me. Danielle *believed* him, then assessed him quickly and calmly. Within 1-2 minutes, his symptoms progressed, so she calmly notified other staff who arrived in seconds. Amanda, NP, Brandy, NP, and Jacob, NP were all extremely professional, calm, and thorough as they monitored and cared for my son. Three staff stayed with us for 2 hours until all of us (my son included) agreed that he was stable and safe to go home. Dr. Agrawal was in constant communication with his staff throughout the episode via phone (even though he was at an event for his new office) to ensure my son was improving, and to stay informed. He and Amanda also requested I update them later that night via cell phone to ensure my son was still all good. This was so comforting to my husband and I!! Again, I cannot stress enough how valuable the education on anaphylaxis was to my son and myself! Danielle explained the information in a simple, concise and easy-to-understand way that my son obviously remembered! He knew something was happening to his body because of that education, and he felt confident to speak up. Now if anything were to ever happen to him outside of that office (heaven forbid!!), he feels 100% confident he can handle it and knows he will make it through unscathed! That is so comforting to this Mama!! Danielle, Amanda, Brandy and Jacob--THANK YOU SO MUCH!!! You all made such a difference in our lives last night! We will always come to you for all our allergy needs. Erin Schauer

Give you a lot of information about your treatment and guide you every step of the way. The staff…read moreis very friendly

I love this place. All doctors have been great. My 12 year old son is very happy getting his shots…read moreand the front desk staff is fabulous!!

From the owner: We take of children and adults with allergies, hayfever, sinus disease, asthma, food allergy,…read moreeczema, and hives. We can diagnose allergies with allergy skin testing and treat the cause of your allergies with allergy shots or immunotherapy.

I really appreciate the motivational quotes on the wall. They gave me the will to keep going while…read moremy back itched. The screen switched from quotes of famous role models like C.S. Lewis and Eleanor Roosevelt to pretty scenic pictures like the beach or British Isles. At the Center for Allergy and Asthma, there is no need to worry. During an allergy test, you may find discomfort. However, the office provides an amazing environment to not let your circumstances bring you down. Dr. Vickery gets bonus points for sharing the same last name with me. I highly recommend signing up for a visit the next time to find your nose stuffy or throat closed up. Also, they have fun toys in the waiting office.

I have been a patient here for 5 years, since we moved to GA. Never had a problem until March of…read morethis year. I was billed for allergy serum preparation in Villa Rica and also in Hiram. The only problem is they don't do serum prep in Hiram. I have spent 6 months trying to get this fixed. I've called the number on the bill. I've contacted them on the patient portal. I have gone into the office with the bill and explained. The staff agrees that this is an error. And yet, I keep getting a bill for it. I am told that the matter is being escalated. Nothing happens. I will not pay this duplicate charge nor will I continue to call and have nothing happen. They are going to lose a loyal patient over a clerical error. So sad.

Have had only great experiences with everyone associated with this practice!…read moreSuper professional and very kind - Dr David Redding & his staff have helped me tremendously.

Dr. Sulaiman (infectious disease) sent a referral to David Redding at Redding Allergy and Asthma…read moreGroup on 11-24-25 for an immunology work up. They lost the first referral and it was resent! The office would not let me make an appointment until David reviewed the referral. I waited 4 weeks for them to contact me. No response, I called on 12-23-25 and was told by Haley (who answered the phone) David decided not to take me as a patient (I'm assuming my case was too complicated for him). I spoke to Laura (I think was the nurse) asking for a date David sent back the referral to Dr. Sulaiman, Haley and Laura, both told me they have no record of sending the referral back! Dr. Sulaiman would have contacted me ASAP as he is the kind of doctor that does not ignore any medical issues! I have no problem with David not wanting to take my case (at this point I surely don't want to be a patient of theirs) but do have a problem that no one from his office contacting me to inform me of his decision!

Susan Oliver was beyond excellent! She took the time, invested so much of her energies on this 65…read moreyear old! She honestly cared! She made changes to my meds, did all the necessary tests, and made me feel comfortable and trusting of her. I even recommended her to the nurse at my GP's office.

Now part of the northeast Georgia health system physical practice group…read more This location is easy easy to get to, as it is located at the top of the hill on limestone parkway (next to j&j foods and advanced auto parts store ) When got arrive, the lobby is quite quaint, plenty of seating (couches and single seats), a small television, and a separate play area. The check in desk is filled with some great staff, who are perky, friendly and filled with great knowledge and information. The rooms are clean, and well laid out . The supervisor was always around, making sure the patients were going in on time and doing well. Overall, a very smooth operation.

I usually visit the Hampton, GA location. However, it was an emergency and the Stockbridge location…read morewas available. Dr. "O" and the staff were very accommodating and professional. I received the same service from Ms. Ballinger in during a follow-up visit. It was after those two visits that I received additional assistance over the phone from Ms. Jones and Tia. In addition, Zion went well out of her way to assist me with a difficult request. She showed me a great deal of compassion and her service was exceptional. I appreciate everything these ladies helped me with. I am going to refer as many people as possible to ELFP. Thanks again, Zenzele Adande Stewart

Will never go back. Horrible experience. Zero follow up. Appointments don't matter since no one…read morecares about time.