I am not sure what this hotels name really is. When we booked its called the peachtree hotel…read moremidtown atlanta by Marriott. Its also coming up crowne plaza wtf. If this is a Marriott it is a Marriott that Marriott forgot. Its disgusting inside and out. We were on the 19 floor. I felt like we were in a dispensary, the smell of dank weed as soon as you get of the elevator lets you know the usual quality of guests. Cant even go outisde to get high. Then the musty smell hits you when you walk into your filthy room. If i could give zero stars i would. Theres a kitchenette in the room soap or sponge to clean dishes. No paper-towel on the paper town dispenser. This place needs to be condemned.

I've stayed in other Crowne Plaza properties, THIS one is more like a roadside Holiday Inn motel…read more The place looks and acts like it's stuck in 1970s. Checked in with almost no communication or friendliness at all. A bonus point for computer AI check in Automation! We go through the lobby and let the horror commence. The physical plant is old and thread bare. We go into the elevators and the floor is dirty and lights are really dim. Get to the room and then we get into the OMG phase. Let's start with the room. The carpet need to be burned not just replaced or clean. They replaced the door and window to vinyl, they win on that point. But in doing so they cut the carpet to do the installation about 3 inches short of the door jam showing the concrete floor! Then we turn on all the lights, a third of which are burned out. Well, we wish we hadn't because you noticed how torn up the furniture is. The TV didn't work. The electrical outlet on the lamp between the beds don't work and there are no close outlets and the coffee. We went to the snack shop, $8.00 for two 16 oz bottles of WATER! We paid for breakfast... the furniture is stained! I searched for a chair I could sit on without wrenching. I'm afraid to know what created said stains for fear that I would need to go to the CDC two blocks away from here. The food was pitiful. Make your own waffles and no one to clean the tables and only one woman who needed another 6 arms to service coffee, collect payment or coupons. The coffee was mildly gas station quality. The supposed cafe place in the lobby was closed most of the time!!! I could burn through pages telling you how decrepit the place is. DO NOT STAY HERE for any reason even if the rooms are free. Other employees have show a better customer service ethic and I truly am applauding them for doing a great job with little or any recognition I'm sure! We didn't get a deal on this place...we paid going rate with the other rooms in other hotels. If I didn't need to see a surgeon at Emory across the street, I would have moved to another hotel. I don't get off posting things like this. Just do better! Where is corporate looking at this! IHG are you listening? When I come back for surgery, my family will have to get transport to get a quality hotel. You're ripping us off.

As we walked we were greeted nicely by the staff and shown where to go to check. The hotel is in…read morethe perfect location downtown. Lots of restaurants within walking distance. There are a 3 restaurants in the hotel. Down side the upstairs could use some updates and toilet had to repaired twice.

Marriott should be totally ashamed to have an establishment like this under its umbrella. The…read moreWestin Peachtree Plaza should be avoided for many factors. They have a roach infestation!! Not only did I find a roach just walking in my room, so did 3 of my co-workers in their rooms. Then we saw roaches walking in the lobby bar area, the men's and ladies restroom in the lobby nearest the bar and upon leaving for our flight in the morning, the elevators had so much bug spray that I almost couldnt breathe making it down the levels. What made it worse was, I reported it immediately, only for them to say they noted it and did NOTHING to make it right! The AC needed an engineer to come fix it because it was so hot we woke up sweating. Came back the next day after asking for an engineer to fix the AC all day and had to have one come to our room at 2am! since no one sent one up earlier. Fridge did not work and ran hot the entire time of our stay. Next was the bar area..... We patronize a lot of hotels and establishments for our jobs and I really don't like being taken advantage of. Night one, we had an awesome waitress in the bar. We told her we are all separate ( it's a work trip) she took our orders separately, we all got our checks, no issues. No issues with the drinks, the food, the service. Day 2, different waitress. Same thing. Went smooth as can be. Day 3 and 4 we had Salam and she insisted she would take the orders all together and break them up later. When we stated we had done this way of ordering two other times with (and gave the other watiresses names) she said, I am not them. Ok, whatever. Not only did we not get items we ordered after repeatedly advising her we ordered something but they chaos was not over........ We had checks that had other peoples drinks on them. People who had left and since she did it the way she did it, other people were stuck with their checks. We had food orders in and when we inquired about the long time it was taking, we were told the kitchen was closed, EVEN THOUGH WE ORDERED BEFORE THE KITCHEN CLOSED. We had bartenders who were rude as could be, this one bartender who has a shaker tattooed on her arm said out loud almost yelling, "I'm done with the specialty drinks for the night" because someone ordered an old fashion?????????? AN OLD FASHION!!!! that is a typical bar drink and lots of people enjoy one as a night cap after a long workday. This bartender was rude and short and loud and should not be working in hospitality. It was like we were in a bizarre movie, the rudeness, the lack of customer service, the ineptness, and we constantly had to ask for stuff we asked for earlier. Then we see the reason why she did it the way she did it. She would automatically get to add an 18% gratuity to our checks despite us not sitting with 6 people or ordering with 6 people. One night, kid you not, we had two sets of two. We asked for two separate checks. As she was getting out checks.... Other people we knew, sat at the two tables next to us and started talking to us and ordering. After we paid our check, she came back and said she has to re do our check to add a new extra gratuity??????????? Of course we said NO WAY! but then we realized, that was why she was doing it this way the two nights she worked. Despite us being good tippers and would have probably tipped more than 18% anyway, but doing it the way she did it had orders missed, confused and people stuck with other peoples bills and to be quite honest, I don't like the shadiness of it all. If I need or want a separate check and you see two people there, it shouldn't matter who comes later and sits near us and now add 18% gratuity! As for the bar food. Well, don't get the wings. The pizza was fine. Truffle fries were good. If you are a corporation or wishing to have a conference at this hotel, they are not the type of hotel that attempts to accommodate. Let me explain..... Even with a full convention or two at the hotel, they do not extend the bar hours... So if you want lunch before 2pm, youre out of luck, go to starbucks. They dont open the bar for lunch for drinks or food... That is unheard of, we usually have bars extend and ramp up staff. This bar utilized one waitress and one bartender and a manager for a 5 day convention. They need a complete overhaul here. They need to deep clean, figure out their infestation. Teach hospitality to their staff. Maybe teach the staff that when people are on business trips, individual checks are mandatory and convenient for their customers. Management could know how to handle complaints and or settle matters like this. Instead due to this waitress, we have a credit card bill we are disputing since we found extra drinks on our receipt that she let the people leave since her methods suck and we got stuck with a $200 bill for it.

Lovely hotel and I really enjoy the architecture inside…read more I stayed with a GF while she was at her conference and I enjoyed the big space and open air area, along with the escalators that are in the dead-center haha Love that they're also attached to the City Center..where I was able to just head to the end and grab Gus's Fried Chicken Kudos because they have a refillable water machine too!

What a HOT mess of an experience this was!…read more The Stay -Despite being on the 16th floor, traffic noise at night is very noticible. Also, the bar in the atrium area carries a lot of noise upwards. -Day 1 of stay, came back at 4:30pm and housekeeping hadn't come by. -Day 2 of stay, came back at 5:30pm and housekeeping hadn't come by. I called down for towels, waited an hour and no one came by, so I went downtstairs to get them. Finally at 7:30 houskeeping came by, but I declined service. -Day of check out, received by bill via email and noticed I charged for my two Starbucks visits, despite booking the 'Starbucks package' which entitled me to $15 of Starbucks per day. I went downstairs to straighten this out and I was told that they would 'take care of it.' However, when I went down to check out, I reviewed my bill and only 1 Starbucks charge was taken off. I explained that it was a 'daily credit' and not a one time deal, so both Starbucks charges needed to come off. I was told that it was going to come off and I would get a refund on my credit card and I got a revised bill. The After Stay Two weeks after my check out, I hadn't gotten my overcharge credit on my credit card. Had to wait 30 minutes to talk to someone at the front desk who told me that I owed them money! Then I was transferred to the finance department where I left a message and never heard back. I found two corporate emails and wrote a very upsetting emails about the failed services of my visit. I was told that the charge would be reversed. Well, it took 2 more emails and it finally happened. So, all in all it took 6 weeks to get this overcharge resolved. On top of this, I had to ask for my Marriot Bonvoy points, because it was never credited to my account after check out.

This was my first time visiting Atlanta for work, and as a woman traveling alone, I wasn't sure…read morewhat to expect. From the moment I arrived at Hyatt Centric Midtown Atlanta, ZEE at the front desk made me feel genuinely welcomed, comfortable, and safe. His professionalism, kindness, and warm hospitality immediately put me at ease, and I truly appreciated the exceptional service he provided. The hotel itself is amazing--very, very clean, modern, and located in the perfect area. It's within walking distance of great restaurants, coffee shops, and a CVS, making everything incredibly convenient. A special thank you as well to Noel for helping me print all of the documents I needed for my billing. Your assistance made my work trip so much easier. I'd also like to give a shout-out to the rest of the staff. Every single person I encountered was friendly, welcoming, and eager to help. I HIGHLY, HIGHLY RECOMMEND Hyatt Centric Midtown Atlanta, especially for women traveling alone. The outstanding customer service, clean accommodations, and convenient location made my stay exceptional. I will definitely be staying here again on my next trip to Atlanta!

Overall, I found this hotel to be very nice and accommodating. The employees were very friendly and…read morehelpful. The rooms were clean and the whole place smells amazing. The location is really good as well, I loved the neighborhood. Close to piedmont park and the High Museum. I enjoyed my stay very nice hotel.

Well, where to start here. I suppose I will go into the check in/room first. We showed up kind of…read moreearly in the day, but they were well aware of our arrival. Even though we were early they had rooms available for us to check into. Being here for a conference they had a room block set aside. With a room block, you would think that when we checked in, we would all be kind of in the same area. For the four of us that were here early, that was not the case, everyone in our party, but me, were placed in the main tower. Rooms with balconies, decent views, straight shot to the conference area. Me, I got the International Tower, a walk from everything in the hotel. Yes, it kind of connects to the conference portion of the hotel, but it is a hefty walk through corridors that aren't always free of people. Get to my room and I do a quick onceover, no balcony like my reservation confirmation stated. Wouldn't have mattered anyway, I could barely get to the window to close the curtains for sleeping. The awkward couch was awkwardly in front of the window. Felt like this might have been put there as an afterthought. As for the rest of the onceover, I noticed a few more things. The drawers in the dresser were iffy. One was visibly broken, but surprisingly the one that actually worked well on the track. The other drawers were not as easy to pull out. The outlet in the desk area, did not work in the least. I had to reach the plug to the wall. The fridge, not the biggest. The bathroom, water pressure wasn't great. Also, regulating the water temperature was like being a sorcerer. There would be days that it would be fine. There would be days where you would have to put the temp all the way up to hot to get decent temp. Then, there are days that you would have to have it completely cold and still be scalded. Don't get me started about changing between tub and shower. The wall button does not really work much. Now, for the conference portion. They were absolutely amazing. They took care of everything. The rooms were well maintained and readily usable. I honestly could not complain too much about this. But there are a few complaints, but they should not overshadow the service we received. Where we had our information desk for our conference we were positioned very close to where there garage was. This wouldn't have been too bad, but the one door to exit rarely stayed closed. Constantly letting in exhaust fumes from the garage area. Then there was the bat that was flying around the one area we had in use. And, let's just say that the unhoused can and do make their way into the hotel and hide in places that aren't always watched. Some of them do unsavory things. There was something about this hotel too that made me go a little wacky. Not crazy, but this building messed with my ears to the point where I could not hear anything for a good part of a day. I'm not sure if it were allergies, or the mixture of fumes and the way the elevators really flew up and down. I could only get my hearing back by taking a cocktail of over-the-counter medications. After being here for over a week, I was ready to head out. I actually came to love the fact I was in the opposite tower. It gave me time to explore how to traverse this hotel without going through the lobby. It also gave me solitude after long days making sure the conference ran correctly. The amenities were kind of cool, the pool area was a nice oasis. Then to find the hidden smoke sections were a godsend, another oasis unto their own. Overall, I could overlook the room not being up to standard, because this became a home away from home.

I was lucky enough to find this hotel after one I had booked (The Barclay) gave me really, really…read morebad vibes upon my arrival. (I should have checked Yelp.) I was willing to eat that prepaid charge if it meant I could go somewhere that felt safer and cleaner. So I booked the Hyatt, walked for 10 or 15 minutes, and was actually able to check in an hour and a half early! Right away, everything felt better. There was a spacious, well-lit and busy lobby. The elevator required my key card to even use it, and although my room was right across from the elevator, I never heard anything. There was a great view from the ninth floor. It was a tiny room, but I loved it! The only thing I would have changed was the shower water temperature. It didn't really get hot and actually went kind of cool after about two minutes, but I didn't think much of it. The next day, my shower temperature was fine. I didn't avail myself of any of the food options, but the lobby bar and restaurant looked busy and I should have eaten there, because the wait at a nearby restaurant I chose turned out to be too long. A bird in the hand, I guess. I ended up writing the staff a note afterward thanking them for making me feel so safe after visiting such a scary hotel earlier in my trip. I mentioned the water and they said that I should have said something, but obviously it didn't break my stay. This isn't exactly a luxury hotel, but it was certainly comfortable and convenient and I would be happy to stay there again if I'm ever in Atlanta.

I travel for business every week, so a reliable hotel is essential. This property exceeded…read moreexpectations. It's centrally located in Midtown Atlanta, making it easy to get around. The staff were excellent--friendly, attentive, and very accommodating throughout my stay. The gym was solid and had everything I needed for a quick workout. Overall, an excellent choice for frequent business travelers.

Definitely not a nice Residence Inn. Rooms are dimly lit, especially on the seventh floor. The…read morewindows basically open up and you see a wall, and the breakfast is pretty bad compares much more to a low end motel. I suppose it's OK for an In-N-Out trip where you get in late and leave early..

The Bad: Lots of "teething problems." The most frustrating issue is the window blinds--they are…read moreincorrectly sized and leave gaping holes. This allows harsh neon glare from the opposite office block (and early morning sunlight) to flood the room. It is impossible to sleep without an eye mask. The Good: Fantastic location and completely brand-new rooms. Note on Beds: The beds are very small and best suited for solo travelers.

I am sure it is a lovely place. It looks like it and I was looking forward to staying there. My…read moredaughter lives in Atlanta and I was coming for her bridal shower, also in Ponce City Market. The lovely people at the front desk, especially Andrea, tried to help as much as they could. This property goes around third party companies and charges your card FULLY for the stay without your consent!!! First it happened through Booking.com and I thought it was Booking.com's fault and my card turned down the large transaction without my okay. Then I switched to Expedia. This time, I didn't realize it, but they charged me for the full amount again and when I became sick with 102.5 temperature and influenza A the night before the stay, it was past the 3pm deadline. I called and the front desk said they would try to make an exception of not refunding first night's stay. I wouldn't normally push for it but: 1. Catching the flu is way out of my control and 2. They already broke the contract by charging me the day I booked instead of when I arrived as promised by Expedia. It looks like a beautiful place to stay but please don't judge a book by its cover. Even if you are planning to pay for your stay all up front, I would be concerned about the deceitful practice of going around the third party companies and gathering personal information separately. ****And Booking.com and Expedia.com take note of this property because they are sending messages to gather credit card information and charge the full stay amount.

This hotel is such a wonderful gem! I was in town for Labor Day weekend and had the pleasure of…read morestaying at the wonderful boutique hotel. From the valet to receptionist, everything went smoothly and everyone was polite and helpful. The feel of the hotel was very French coded from the courtyard to the lighting and flooring. I'll just the pictures do the talking. And don't forget to head to level P while you're there. Cheers!

Horrible conditions, small rooms, valet parking is a mess. They screwed me on my Marriott points,…read morecustomer service is non-existent. AVOID THIS PLACE!

Definitely one of the nicer hotels I've stayed in. I liked the layout of the room. The bed was nice…read moreand plush with a soft comforter and 4 large pillows. Bathroom was clean, modern, and it came with vanity sets (cotton pads and swabs) and a shower cap. There are not many amenities, no pool or spa. They did have a coffee shop, restaurant, and bar. Staff were absolutely professional and very helpful. They were very knowledgeable and kind. They gave my baby a baby lion plush at check in. I loved how they had water and water bottles at the front, so no need to request. There is also a mini fridge in the room that we used to put my baby's milk and things that needed to be refrigerated, inside the fridge there was already mini bar stuff. I let the staff know we used it and did not take anything out of the mini bar which they understood and didn't charge us extra. Room service was quick. Just around 45 min with auto gratuity and $7 delivery fee. Presentation was nice as well. We ordered buffalo wings, fries, with extra ranch, steak quesadillas, and a fruit cobbler with ice cream. All for around $95 delivered. The food was delicious, we ate everything and was pleased. Checkout was great. Quick and easy. They charged the room service to my Amex card which we had $100 credit that was supposed to be applied. I called and they resolved it right away with no hassle. I would definitely stay again since it is steps away from our shop.

This was a miserable experience. Truly miserable customer service…read more It took me over 1 hour to check in and had to argue with multiple managers to get my rom key- even though I had fully prepaid for the room. They finally allowed me to check in but only after I bought a gift card to the Marriot as my "refundable" deposit. (I didn't have $500 in cash on me.) Upon check out, they refused to refund me my deposit because they accused me of consuming items from the mini-bar in the room. (I never took anything from the min-bar...$9 M&Ms, no thank you.) I spoke with the manager who was unable to help. Finally had to call my credit card company to contest the charge. Thankfully, Visa was able to help. The whole experience was a disaster. I will never stay at the Ritz again.

Amazing trip to the Maldives!!! Accommodations A+++ Host Q…read morewas awesome. My husband was very impressed with this trip and he met some guys that he had a lot in common with. Money well spent. Looking forward to more trips with this group.

Paris 2024. A trip I will never forget. As a first-time traveler with Travel Divas to Paris, I was…read moreimpressed by their professionalism and sense of fun. I saw the Parisian sites that I had always wanted to see -- the Eiffel Tower, the Louvre, the Palace of Versailles, the Moulin Rouge, and more!