Kobe and the rest of the team at Guest Services provided an excellent customer service experience with utmost professionalism and attentiveness. They were extremely understanding and kind about a dilemma with UPS that lasted over a week. They maintained communication throughout the entire process and resolved my problem with ease. Anyone would be lucky to come across these employees. This is what customer service should be. read more

Well, where to start here. I suppose I will go into the check in/room first. We showed up kind of early in the day, but they were well aware of our arrival. Even though we were early they had rooms available for us to check into. Being here for a conference they had a room block set aside. With a room block, you would think that when we checked in, we would all be kind of in the same area. For the four of us that were here early, that was not the case, everyone in our party, but me, were placed in the main tower. Rooms with balconies, decent views, straight shot to the conference area. Me, I got the International Tower, a walk from everything in the hotel. Yes, it kind of connects to the conference portion of the hotel, but it is a hefty walk through corridors that aren't always free of people. Get to my room and I do a quick onceover, no balcony like my reservation confirmation stated. Wouldn't have mattered anyway, I could barely get to the window to close the curtains for sleeping. The awkward couch was awkwardly in front of the window. Felt like this might have been put there as an afterthought. As for the rest of the onceover, I noticed a few more things. The drawers in the dresser were iffy. One was visibly broken, but surprisingly the one that actually worked well on the track. The other drawers were not as easy to pull out. The outlet in the desk area, did not work in the least. I had to reach the plug to the wall. The fridge, not the biggest. The bathroom, water pressure wasn't great. Also, regulating the water temperature was like being a sorcerer. There would be days that it would be fine. There would be days where you would have to put the temp all the way up to hot to get decent temp. Then, there are days that you would have to have it completely cold and still be scalded. Don't get me started about changing between tub and shower. The wall button does not really work much. Now, for the conference portion. They were absolutely amazing. They took care of everything. The rooms were well maintained and readily usable. I honestly could not complain too much about this. But there are a few complaints, but they should not overshadow the service we received. Where we had our information desk for our conference we were positioned very close to where there garage was. This wouldn't have been too bad, but the one door to exit rarely stayed closed. Constantly letting in exhaust fumes from the garage area. Then there was the bat that was flying around the one area we had in use. And, let's just say that the unhoused can and do make their way into the hotel and hide in places that aren't always watched. Some of them do unsavory things. There was something about this hotel too that made me go a little wacky. Not crazy, but this building messed with my ears to the point where I could not hear anything for a good part of a day. I'm not sure if it were allergies, or the mixture of fumes and the way the elevators really flew up and down. I could only get my hearing back by taking a cocktail of over-the-counter medications. After being here for over a week, I was ready to head out. I actually came to love the fact I was in the opposite tower. It gave me time to explore how to traverse this hotel without going through the lobby. It also gave me solitude after long days making sure the conference ran correctly. The amenities were kind of cool, the pool area was a nice oasis. Then to find the hidden smoke sections were a godsend, another oasis unto their own. Overall, I could overlook the room not being up to standard, because this became a home away from home. read more

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I was lucky enough to find this hotel after one I had booked (The Barclay) gave me really, really bad vibes upon my arrival. (I should have checked Yelp.) I was willing to eat that prepaid charge if it meant I could go somewhere that felt safer and cleaner. So I booked the Hyatt, walked for 10 or 15 minutes, and was actually able to check in an hour and a half early! Right away, everything felt better. There was a spacious, well-lit and busy lobby. The elevator required my key card to even use it, and although my room was right across from the elevator, I never heard anything. There was a great view from the ninth floor. It was a tiny room, but I loved it! The only thing I would have changed was the shower water temperature. It didn't really get hot and actually went kind of cool after about two minutes, but I didn't think much of it. The next day, my shower temperature was fine. I didn't avail myself of any of the food options, but the lobby bar and restaurant looked busy and I should have eaten there, because the wait at a nearby restaurant I chose turned out to be too long. A bird in the hand, I guess. I ended up writing the staff a note afterward thanking them for making me feel so safe after visiting such a scary hotel earlier in my trip. I mentioned the water and they said that I should have said something, but obviously it didn't break my stay. This isn't exactly a luxury hotel, but it was certainly comfortable and convenient and I would be happy to stay there again if I'm ever in Atlanta. read more

Stayed at the Hyatt Regency Downtown Atlanta and it's honestly one of my favorite budget-friendly hotel experiences when I travel. Super friendly staff, quick and easy check-in, and the building is massive. There are a couple restaurants on site plus a solid hotel bar, and they even have rooftop dining (didn't get to try it this time). For the price, under $200 a night , the room was surprisingly big, clean, and comfortable without needing any upgrades. Perfect option if you want to stay right in downtown Atlanta. The downtown area can feel a little quiet, but the hotel itself is awesome and a great value. read more

I really like Hyatt, it is the brand that I choose to stay with most often when I travel because rates are affordable, and properties are nice. I was very impressed when I entered the lobby of this Hyatt, it felt very grand, was nicely lit and well decorated. The staff went above and beyond to be friendly at check in and they had a bag check in the lobby which I took advantage of. As a WOH member, check in was a breeze. In the lobby is a bar that serves food and a market for small items you may have forgotten at home. They serve coffee and pastries too. Once I got off the elevator I could see that the hotel has been around a long time, it felt more dated once I was on the tower floor, but the room had been recently updated and was decent. We were upgraded to a balcony room which was nice, but that too felt a little dated. It was also missing furniture which gave me absolutely no reason to go on the balcony. Because I used points for part of my stay I booked two reservations and the staff couldn't merge them but said I could stay in the same room and come back down to check in quickly when time for the 2nd stay. I had to bring my ID and unfortunately left it with the person at the desk by mistake. I didn't know I was without ID until I arrived at the airport to head home. Thankfully TSA worked things out, but getting my ID sent to me felt like an unnecessary hassle. After about 5 calls to security I finally got the fedex mailing setup and ID sent to me at my expense. I disagree with that approach since it would have been great if someone had alerted me that the ID was left behind in the remaining 1-2 days of my stay. Anyway, I got it back after providing my payment info. read more

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Good but not great Hyatt outpost. The staff is helpful and sweet but the property feels a bit dated and a bit overpriced for what it is. The place is beautiful with a soaring atrium in the center. It's only if you venture upstairs (dated 1970s design in hallways) or out in the local neighborhood (especially after dark it feels mildly dangerous) that the ambiance is not so great Service was terrific for check in / out and any questions. They could use a bit more obvious security outside the property. Upstairs the room was nice and newly renovated. The hallways as mentioned look like a vision of the future, but from 1975 or so. One odd thing: the balcony was nice but had no furniture read more

I had a delightful stay at the Hyatt Regency. Excellent location, easy access to the airport via the Marta train, with plenty of food and drink options along Peachtree. Spacious conference center and helpful staff.! The elevators are a memorable experience. The bar gets swamped at night, a fun place to congregate. read more

Excellent location: just a block away from the train station. Plenty of restaurants that open till late at night. Parking is expensive about $60 per night on site at the hotel. You can probably find some off site garages for cheaper. Room is very spacious and clean. Housekeeping is on time and on point. Will book again. read more

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OK, first of all let me say this is the first time I've been to this hotel in Atlanta Georgia. This place is right in the middle of the city overall it is very nice when you come into the lobby you see how high this place really is very nice on the inside. Has his own little market and a few restaurants and a little coffee shop. The bar itself serves food and has TVs for any type of games or anything you wanna watch on it very nice. The rooms are very comfortable. Some of them have balconies. They have pretty much everything. A standard room should have Overall I really enjoy staying here and we'll probably be back if you are in this area try it out very nice. read more

Wonderful three night stay in a great downtown location. Fast check in, fast elevators, and a comfortable room (and bed). Good shower, with strong water pressure and lots of hot water. Excellent breakfast buffet in the lobby restaurant. Well stocked shop on premises. Nice (really large) lobby. Big shout out to the lobby staff -- front desk and concierge/front door folks -- all of whom were very customer service oriented, but I wanted to specifically say a big "thanks" to Greg (see photo). Greg repeatedly, and cheerfully, answered my questions regarding places to eat, places to visit, directions, and generally enhanced my 3 day/3night stay. I travel 30+ days/nights or so each year. Greg will be someone I remember and one of the reasons I will stay at this property again, next time I am in Atlanta. Nicely done Hyatt! A very satisfied Hyatt Globalist. read more

Hyatt Regency Atlanta - Hotels Near Me - Atlanta, Georgia

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I had a delightful stay at the Hyatt Regency. Very nice location with plenty of food and drink options. Spacious conference center too. Walking distance from all the downtown sights too. read more

Hyatt Regency Atlanta - From the center elevator - Hotels Near Me - Atlanta, Georgia

I had a decent stay at this location! I was in town for a conference that was taking place here. The valet process was a little challenging to figure out at first but everyone was kind and supportive. The room was clean as was the rest of the hotel. Check in was quick and easy. Would stay again if in the area. read more

Located right downtown, the Hyatt Regency is close to everything that the area has to offer. A walk of just a little over a half mile will take you to Centennial Olympic Park, the College Football Hall of Fame, the Georgia World Congress Center as well as the typical shopping and dining. The building itself is impressive. Easily identifiable by its rotating restaurant, Polaris (open Wednesday through Saturday) at its apex, the inside is a bright and bold expression in modern Brutalism. The rooms ring the center of the building which is highlighted by a large wire sculpture that erupts from beneath the lobby floor as well as a large bank of glass elevators that all face outward. Lights are tasteful while large planters of vines can be found hanging on each floor. The downside of this open, concrete cube is that if you're on one of the lower floors, the sound of the restaurant and bar continues to funnel up into the night until closing. I heard people laughing and talking until 2 a.m. on a Monday night. If you're a light sleeper, I would recommend ear plugs. The rooms themselves are clean and well appointed. In the main tower (there is a second Radius tower that I'm not familiar with as I didn't stay there), each room has a balcony to go out and enjoy the air. There weren't any chairs or anything, but you can get air. The beds are comfortable, probably medium firmness, and sheets are soft. The pillows are useless, but that's not atypical for hotels. The room came with a large TV, safe, and small refrigerator. The microwave was down a dark hallway on the floor with a sign that clearly marked "Microwave". I guess it makes sense, but I though it was funny. The towels had seen better days. They were a little rough and clearly cleaned for disinfection rather than softness and one of mine had a small hole in the middle. Shampoo, conditioner, bath gel, and body lotion were all in pump bottles in the room, which I like better than the wastefulness of individual packaging. Water pressure and temperature were both good. I did take issue with the light switch for the entryway to my room. The sleeping/TV/sitting area was broken up from the entryway/bathroom by a wall, but an open doorway. That doorway lined up with the heads of the beds. I couldn't turn off the entryway light, so it stayed on all night, going right across my eyes. Along with your ear plugs, maybe a sleep mask if you have trouble with light. Service was good! Checking in and out were a breeze. The guest service desk wasn't always staffed, but they did provide me with a bag check and a complimentary razor due to my forgetting to pack one. The fitness area is well set up and offers a lot more than your typical hotel gym! They offer a small market to compliment the restaurant/bar. There's meeting rooms, a pool, blah, blah, blah. You can see their amenities page. Anyhow, good stay, but it wasn't the best sleep I've had. I would definitely consider again when I'm in town. read more

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I stayed here for 4 nights & was pleased with everything. The location was downtown & there happened to be a rock festival @ Piedmont Park, so it was very crowded in the surrounding areas. The pros: room cleaned daily, great location, although I didn't use it, the gym was very nice, quick elevator & courteous staff. Cons: the loud air conditioner unit. Each time it would come on it sounded like a shower was running on the floor above.There were a few minor things. The in room safe wouldn't lock & telephone wasn't working, but they were fixed right away. Also, I asked for a quiet room & although the room was away from the elevator & bar, the street noise could be heard. Having a room with a balcony & facing the street, I could hear people, music & loud cars even though I was on the 12th floor. I guess that couldn't be helped. Lastly, $60 dollars a night to valet park. I don't know if that's the going rate to park downtown, but that's expensive. Valet guys were great though! Overall, I would definitely choose this hotel again. read more

Hyatt Regency Atlanta - Well stocked, clean gym - Hotels Near Me - Atlanta, Georgia

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Great location. Nice size rooms, very clean. Quiet hotel. Friendly staff, nice bar. We enjoyed our stay very much.

Quality/Quantity - Overall a good size hotel. Room was fine, decent size. Typical amenities; room safe, iron board, fridge, sofa chaise, small work station, etc. Our room also had a decent view. Huge conference facility, a floor below the lobby. Good size bar/restaurant in the lobby. Several restaurants in the lobby. Twenty two stories lobby bar, sway restaurant, polaris (see other Yelp review). Atmosphere - One of the major hotels in downtown Atlanta. But be safe, as the people outside of the hotel can be very "aggressive." This hurt this review the most. Location, location, location... Events - See website. Open 24 hours, 7 days a week. Service - Good. Check in and out was smooth. We declined room service a few times. When they did make the room, it was okay. Valet parking available, starting at $55. See picture for parking rates. Price - $800 for 3 nights. Expensive, especially for Atlanta. I think we came during "peak" season. Also a major golf tournament was happening. Masters? Sorry, I have not been keeping up. Owner Comment - Congrats on your success at this location since 1967 and being one of the major hotels in downtown Atlanta. Congrats on Hyatt's success since 1957 and with your 1335+ hotels. Other brands owned by Hyatt - Miraval, Alila, Andaz (one of our favorite hotels in downtown Napa), Thompson, Dream, etc. Some resorts owned by Hyatt - Impression by Secrets, Zoetry, Secrets, Breathless, Dreams, Alua, Sunscape, etc. 1962 - Went public. 1968 - Went international. 1979 & 1982 - Went back private. read more

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We arrived in ATLANTA for the weekend of June 7-9th for a mini vacation & this is where we stayed. This is by far one of the nicest Hyatt regency's we have ever stayed at. Me and my boyfriend definitely recommend this hotel. We are from the Houston Texas area. Our stay was wonderful read more

We stayed here for a few days, and, overall, it was pretty pleasant. From the exterior, it didn't seem much, but when you step inside, I loved the exposed balconies on the multiple floors - it literally looked like the hotel was built around a few buildings! Rooms were clean and every well-stocked; housekeeping did an amazing job in tidying up the room on a daily basis. Front staff were friendly and efficient; the concierge/guest services, while nice, didn't offer great recommendations. It seemed as if the hotel just partnered up with businesses near by and just referred to one another. Note that the elevators are the exposed capsules, so if you're afraid of heights, this may be an issue! Not much to do in this area, but there was a restaurant or two that we were okay with. +clean rooms +friendly service read more

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Stayed here for a conference I had due to its proximity to the conference and also because I generally enjoy staying at the Hyatt. The elevators in the hotel were super slow and sometimes it would take 10 minutes just to get an elevator to your floor. I ended up taking the stairs one of those days from the 10th floor. The hotel was on the older side. The room was spacious but the patio was all rusty and you couldn't open the door (safety reasons). The mirror in the bathroom was slanted and the walls were not soundproof as you could hear everything next door and in the hallways. On my last night, I woke up around 1 am as the room smelled like marijuana. I turned the AC higher to see if the smell would go away because I did not want to deal with switching rooms at a late hour before my flight. The smell did eventually dissipated. The hotel gym was actually a decent size. It was near a bridge to a food court nearby which had a lot of shopping mall like food vendors. read more

Hyatt Regency Atlanta - Hotels Near Me - Atlanta, Georgia

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The overall feel of the hotel is acceptable. However, inside the room is a different story. If you want to feel like you are in an industrial space, this is the place for you. What I did not expect was to lay on a bed that did not have a fitted sheet. After a long day, I simply wanted a good nights rest. Unfortunately, I was disturbed by the hotel only providing a flat sheet on top of a thin layered pad sitting right on the exposed mattress. When I expressed my discontent with the front desk, their response was basically that I should have reported it the night before. Unacceptable. read more

Hyatt Regency Atlanta - Bed with no fitted sheet. - Hotels Near Me - Atlanta, Georgia

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I've stayed at "flea bag" motels as well as luxury hotels in Manhattan. The Hyatt Regency Atlanta is absolutely the WORST hotel I've ever been to. 1. I called the hotel the day before I arrived to get some information on my reservation. I was connected to the hotel, and the phone rang for 15 minutes. I gave up and hung up. I tried again. This time someone answered and said she would connect me to the front desk. The phone rang once, and I was disconnected. 2. The room was supposed to be an accessible room. But there was a tub in the bathroom and a relatively high sink. I don't consider this to be accessible. I went back to the front desk and the person there looked up the room on her computer. She said it was an accessible room. 3. We ordered food from the restaurant, which as far as I can tell, can only be done online. After I added a tip, it gave me the total and added another 24%. For these prices I expected the food to be delivered on a cart with plates. It wasn't. It was delivered in plastic containers with plastic knives and forks, in a paper bag. And then, to add insult to injury, on the receipt, it asked if I wanted to add an additional tip. 4. The TV didn't work for a while, and the guide never worked. 5. The handset on the phone didn't work. There seemed to be systemic problems that can't be fixed overnight. Stay away. read more

I stayed at this hotel while in town for a conference, and I absolutely loved it! Not only is the location great, but the hotel itself is rich in history--it was the first to open its doors to Dr. Martin Luther King Jr., which is incredible and adds such meaning to the stay. The room was clean, spacious, and thoughtfully designed. It had a cozy little sofa, perfect if you want to work somewhere other than the desk. The staff were all incredibly friendly--check-in and check-out were a breeze, and there was always someone nearby to offer assistance, whether at the front or outside. Although I was in Atlanta for work and didn't get much time to explore, this hotel made my first visit a really enjoyable one. I'd definitely stay here again! read more

Stayed here while in town for the Peach Bowl. Positives: pretty easy walk to the stadium and College Football hall of fame, very clean and well maintained. Negatives: tiny bathroom, very loud (we were on the 18th floor and could hear lots of noise filtering up from the atrium AND street noise). Overall wasn't a horrible place to stay but I would pick someplace else if I wanted a more restful place to sleep. read more

I stayed here for four nights, so I feel like I can give a fair review. Note: this is a CONFERENCE hotel, not a vacation hotel. Just be warned that if you are a casual traveler (I was here for work but not a conference), you may be stuck with 1,200 middle aged conference goers like I was. And those people liked to PARTY and party LOUD. This is an older hotel, but it's been updated some. Everyone loves the elevators (and they are stunning to look at), but there aren't enough of them for 1,200 people so during prime time you may be waiting forever for an elevator. The rooms: I had a 2 queen bed with a balcony room. The balcony was tiny, but I'm scared of heights and didn't go out there. The beds were okay-ish for comfort, but a bit soft for me. Same with the pillows. The room was CLEAN, but it was clearly in need of TLC--chipped paint, stained and threadbare carpet, etc. The shower had zero water pressure, practically, and the sinks were hilariously poorly designed. When you wash your hands water goes all over the counter. Amenities in room are sparse because this is a CONFERENCE hotel and they want you to expense everything. You get a Keurig, k-cups, a couple of cups, and a fridge. There's an in-room safe if that is your thing, as well. Oh and if you want to pay $4 for a bottle of water, they've got you covered in the room. There's bare bones live TV and also a constantly malfunctioning Chromecast option. Wifi is spotty at times. There are 3 dining options in the restaurant--a market with grab and go options, $4 sodas, etc. I suppose you could microwave the grab and go options in the janky microwave in the hallway? There is also a bar that serves food (the food is fine) that conference goers love to mingle in and get loud in. Note: rooms face this open central area, so the drunker you get the louder your room is. There's also a Southern restarant that also offers a $30 breakfast buffet. I had it. It was meh. I think dinner is far better. You do have other options, though, thanks to the ample skybridges to other hotels, a CVS, a food court with various fast food options, etc. Just be warned it's a bit of a labrynth. I didn't use it, but parking is $60/day (!!!). They also have an outdoor pool that is open seasonally. Service is impeccable at this hotel, which is pretty amazing considering the crowds they attract. It's centrally located, as well. The other reviews warning about homeless folks are correct, but I didn't find them overly pushy. If you've been to any large city and survived, you'll be prepared. Overall: if someone else was paying for it, I'd stay here again. read more

I was in town for the Falcons-Packers game, and while my Packers lost, this was a more than solid stay and I would definitely recommend it to anyone looking for a no frills vacation in Atlanta. This is easily one of the nicest Hyatt Regency hotels I've ever been in. The lobby is absolutely huge, and this was probably the best gym I've ever utilized at any hotel. Centrally located on the long Peachtree road, touristy spots like the World of Coca Cola, Centennial Olympic Park, the College Football Hall of Fame, as well sporting complexes like the Mercedes Benz Stadium and State Farm Arena are no more than a 15-20-minute walk away--eliminating the need for ridesharing unless you're going to the airport or somewhere outside of downtown proper. A mall with a solid food court is also connected to the property, which I didn't realize until the day I was checking out. If I were to nitpick anything -- as a Globalist, my upgrade was only to a corner room, but it was also a big sports weekend so I can understand the lack of a suite upgrade. Still, while breakfast was solid and visually stunning, I was disappointed to find that the hot items were hardly hot. I wouldn't call the biscuits and gravy lukewarm either. Still, the avocado/salmon toast stations were solid and I was happy to have breakfast comp'd. All that aside, again, Hyatt Regency Atlanta is an easy recommendation. read more

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All things considered, this is a nice hotel. It has a lobby bar, restaurant and a market where you can get quick breakfast or dinner items. The staff in the market were very nice, as were the front desk staff. The standard restaurant Sway was just okay. The lady at the bar was very nice but she had a little rift with another employee where they were having attitude with each other regarding who should give me my too go order bag. So when it was handed to me I said thank you but was ignored because the lady that gave it to me was too busy giving a dirty look to the bartender who suggested it was that lady's job to give it to me. This is not the customer's issue, so they should be mindful of this and keep their fights behind the scene. I ordered shrimp and grits and it was pretty good with the exception of the mushroom chunks. The honey biscuits were supposed to be a speciality of theirs but I found them underwhelming. The room was clean and comfortable, which was a major plus. The balconies have no furniture which is a bit odd, but besides that I can't complain about the room. Overall it is an above average to good, but not great, hotel that I would likely return to if the opportunity presents itself. read more

After staying at a few subpar places on my last vacations, I figured my girlfriends and I would stay at a nice Hyatt for our weekend in Atlanta. We decided on downtown because we were told this is the area where there are things going on however we found none of that. The hotel itself was very nice and our room was spacious and clean however the elevators ran poorly and some of them would open and close 5 to 6 times before moving. The crowd of people that hung around outside were very ,very sketchy and so was some of the clientele at the hotel. This area is very unsavory, especially at night. The only plus is that the train is right next to it making it very easy to go straight to the airport. read more

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The Hyatt Regency Atlanta provides a dependable experience. The hotel is conveniently located next to the Peachtree station for the Marta. This is an excellent plus for the hotel. If you are traveling to and from the airport. It makes your experience easier. Also traveling around the city via Marta is easy when it is next door. The Hub is right above the station and is attached to the hotel via a bridge. It has a variety of food options, pharmacy, etc. Thus if you have forgotten anything it is right next door to you. And having multiple food options next door is a great option. If you brought your vehicle you can use the valet. It is fifty dollars a day. Or you can choose a city lot they are less expensive. There are a variety of rooms to choose from. The hotel has two different towers along with the main rooms. It also has a multiple conference rooms. The staff have always been friendly. We requested an early check in. We completed the process with all of our information early that way we could walk in and grab our keys when we arrived. We left our bags with concierge. We arrived at 12pm. We were able to check in at 2pm. We appreciated being able to check in early. The hotel has two restaurants and a bar. The food is ok. There is a marketplace area to grab food, drinks, forgotten items etc. And another smaller market area around the corner from the check in which is just a little less expensive than the main market area. The Hyatt Regency Atlanta is a good choice if you're looking for a place to stay. read more

I am here for the NMLS Conference and we require WiFi to work and network at this conference with over 1,000+ attendees. Nope couldn't sign on to work and kept saying no internet connection. You'd think they'd have their WiFi set up to handle this. On top of it, room service didn't bring breakfast that was pre ordered. Come down for lunch all restaurants are closed on a Tuesday at 1pm when again you're hosting a conference. Went next door to the Marriot who took care of all of the above Never staying here again and will stay somewhere else. Guest services was nice and the only staff that assisted and was so nice. The only reason I gave 2 stars over 1. read more

If you tell a guest that a market will be open 24:7, the guest will be expecting service as such. Then to only get told from a front guest staff that the service is contingent open occupancy is a slap in the face when the guest could have gotten food and drinks before returning to the hotel That said the store would be open. read more

So to start this is the third time I'm trying to write this bc I have accidentally deleted this so many times! But ima try to be equally detailed: Check-In: I called days before arriving to try to arrange arrive early check in and as we know that varies and we were told to call the hotel day off. We got to the hotel around 11 am Saturday to do a pre-check-in and drop our bags. My bf asked if it was possible for us to check-in early and they said they would have a room ready for me between 1pm - 2pm. We left and went along with the schedule that I had a planned for that day. Around 1:30pm, my bf received a call from the hotel saying I could check in early and it would be a $25 fee to do so. We acknowledged the fee which was no problem and headed to the hotel. Once at the hotel we were told that the room was in fact not ready and that we would now have to wait until 4pm to check-in. This was a total inconvenience because we left the event we were at early in order to come check-in! This resulted in us waiting around on the room to get ready (thankfully there's pizza nearby but again only there bc we were told to come back) . So now we are fillabusting time which coulda have been avoided. My bf failed by not asking who the rep was so we can't name drop him but we definitely were called back to the hotel early and not accommodated as offered. Valet service: Overnight valet is $60 a night and we stayed at the hotel for 3 days and 2 nights. Saturday night, we had dinner reservations at 9pm. We went down stairs to get the car around 8:30-8:40. We WAITED OVER 24 for them to bring the car around. Then the wrong car was originally brought and the staff didn't even realize. The car was left there and later i realized it was a black truck like ours so I told my bf go to the desk they don't even realize that's the wrong car... then it still took a hit. was Another couple waited 45 mins and another couple waited 20 mins. I never judge staff and what their hands are tied up with but there was only about three couples and four to five employees behind the desk or so. Room: I SAW A ROACH. I saw a roach on the wall and by the time I got a shoe it crawled behind something in the wall. Lord. So we kept our bags zipped up and removed everything from that area. We were leaving the next morning so I didn't find a reason to complain at the time. The room was nice. We stayed on the 20th floor with a balcony and city views. I was told that house keeping came by your room daily but in this case they did not. The sheets were cleaned daily and some things. Or replaced. The balcony hadn't been swept either as we saw remnants of the last guests. They KNOW people love a balcony so that should have been cleaned before we used the room. We left Sunday morning around 10am and didn't return until after 5pm. Housekeeping had not been to our room until I called and asked if they could come bring some fresh towels and wash cloths. I think this hotel is beautiful and honestly it's small things that made this stay unpleasant which really could have been avoided. the check in process, the attention to detail in the room, the valet situation- then the roach to top it off? Just made this weekend not one of the best. Had those smaller things nor happened this hotel is so beautiful I would live to come back. I love the elevator, the cute lobby, the little food kitchen shop on the side- it also has a great location ! But I just went the visit went much smoother. read more

This is a beautiful hotel! Very classy and opulent! I really enjoyed my convention and it was so well organized, with great signage and a spacious area where we could network and grab food and drinks. The restrooms were clean and private, because I needed to change before my flight. I highly recommend this hotel for conferences. I didn't stay there, but my friends enjoyed their stays. read more

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Had a really disgusting experience when getting into our room. Gross experience. Sad because it's a big and really nice facility. The valet staff was nice and even though it's 50 dollars, for our peace of mind was convenient. Sadly, some things completely change the scenario and what we found in that room was a game changer. Even the staff was surprised. Just..nope. read more

This hotel is located downtown so it is walking distance to most tourist attractions including CNN Tower, World Of Coca-Cola, Atlanta Aquarium, etc. The hotel is very clean from the lobby to the rooms. The bed and pillows are comfortable. Towels are clean too. There is a connecting pathway to the mall where you can buy foods at the foodcourt. We particularly liked the Japanese sushi place. Tasted so authentic yet so affordable. read more

Hyatt Regency Atlanta - Bedroom - Hotels Near Me - Atlanta, Georgia

We enjoyed our stay. But what made it even better was the car valet customer service. Abas Yusuf was extraordinary, humble, and kind. Not only did he return our vehicle promptly but when i was taking the trash out my car, which i was willingly going to throw away on my own, Abas went above and beyond by offering to take my trash for me, which is not something he is required to do. This personal touch made our stay much more enjoyable. His strong work ethic is a valuable asset that is often overlooked. I hope that Abas Yusuf receives greater consideration for advancement opportunities within Hyatt. Thank you Abas!!! read more

Overall I would give this hotel a 4.5/5! We stayed for two nights for a kpop concert and wanted a nice hotel to stay in that was walking distance to good spots and the State Farm arena. It was around a 10-15 minute walk from our concert! We also loved that it's connected to the Hub which is this little shopping plaza/food hall connected to MARTA (the train system). It is connected to Peachtree station which was perfect since we just took MARTA from the airport to our hotel! We got a room with a king bed and it was super spacious and comfortable. Room and sheets were clean and the bathroom was a decent size. Not super spacious but not too small. Plenty of room for what we needed. I also liked the complimentary toiletries - they smelled super nice! My only complaint is the food. Definitely overpriced, especially the breakfast at the restaurant. We only got breakfast at the marketplace grab and go section once. The restaurant for the buffet was minimum $20 per person. Also, when we got back from the concert we were starving and ate at the bar area. The kitchen took FOREVER for our entrees. Our appetizer came out and it was over an hour for mediocre wings and a burger. I almost canceled our entrees; that was how long they were taking. The waitress even came by with the bill thinking we had gotten the rest of the food and we were like ummm no we were still waiting! We didn't go to bed until almost 2 am. Also, I would recommend going to the CVS at the hub which is connected to the hotel for water bottles. This hotel is not reusable water bottle friendly and the only water bottle brands in the hotel were Dasani and Smart Water. Overall, we will stay here again though. We just won't be eating here. Atlanta is a kpop concert hub so I am sure we will be back! read more

Hyatt Regency Atlanta - Lobby - Hotels Near Me - Atlanta, Georgia

Hyatt Regency goes above and beyond for every year at Dragon Con! Much appreciated by all us! Such a blast and the staff is fabulous! read more

Hyatt Regency Atlanta - DragonCon! - Hotels Near Me - Atlanta, Georgia

Oh my goodness! I stayed here for a school field trip. I was dropped off by a bus and the hotel has charged me for 2 days of valet parking. I didn't drive!!! This has been one of the frustrating experiences. I have called over 20 times! I want my money back in my account NOW! read more

I can't complain about ANYTHING. I booked a 1 night stay in a walk out balcony room for about $150 at the time. My only suggestion is to pay the valet fee so your car and valuables are safe. Otherwise you'll have to park at a flat rate offsite parking lot, and at that point just leave your windows down enough for someone to stick their arm in and just open it up so you don't have a broken window. This is still Atlanta‍ read more

I like this hotel because it has underground restaurants/shops, which makes it convenient for travelers to have a variety of options when short on time or when they don't want to go outside. The inside is spacious and clean. They hold a lot of conferences and therefore there are lots of rooms. However, we never had to wait long for an elevator even though the hotel was all full , because they had a good number of elevators there for everyone. The rooms are clean and the hotel TV is a great size - pretty large. The bar downstairs is typical hotel bar pricing- around $15-$20 for a drink. The bad thing about the rooms here are the walls are thin. I could hear the stuff outside, as well as the noise from the bar well past 1am, even though I am on the 9th floor. I do like that it's walking distance from the coca cola musuem as well as the CNN tower and the aquarium. read more