This was my first time visiting Atlanta for work, and as a woman traveling alone, I wasn't sure what to expect. From the moment I arrived at Hyatt Centric Midtown Atlanta, ZEE at the front desk made me feel genuinely welcomed, comfortable, and safe. His professionalism, kindness, and warm hospitality immediately put me at ease, and I truly appreciated the exceptional service he provided. The hotel itself is amazing--very, very clean, modern, and located in the perfect area. It's within walking distance of great restaurants, coffee shops, and a CVS, making everything incredibly convenient. A special thank you as well to Noel for helping me print all of the documents I needed for my billing. Your assistance made my work trip so much easier. I'd also like to give a shout-out to the rest of the staff. Every single person I encountered was friendly, welcoming, and eager to help. I HIGHLY, HIGHLY RECOMMEND Hyatt Centric Midtown Atlanta, especially for women traveling alone. The outstanding customer service, clean accommodations, and convenient location made my stay exceptional. I will definitely be staying here again on my next trip to Atlanta! read more

Overall, I found this hotel to be very nice and accommodating. The employees were very friendly and helpful. The rooms were clean and the whole place smells amazing. The location is really good as well, I loved the neighborhood. Close to piedmont park and the High Museum. I enjoyed my stay very nice hotel. read more

Hyatt Centric Hotel @ this location is on 10th St. NE in the heart of Midtown Atlanta, Georgia. Currently longing for some warm weather, I thought about the enjoyable time we had in Atlanta. This prompted me to start this series of overdue Atlanta reviews - lol. What better review to start with than one on our hotel stay...we had a good experience. Hyatt Centric Midtown Atlanta is near Piedmont Park, Campagnolo (Italian Restaurant), Politan Row @ Colony Square, & other places. It a little further walking distance from the famous Fox Theatre as well as the Midtown Arts District. Staff provided pleasant customer service upon Check-In & Check-Out. The hotel has a cute lobby, & a clean fitness center & pool area. Our room & bathroom was clean, neat & organized. Good Shower / Water pressure along w/ comfortable beds made for a nice hotel stay. I would return to Hyatt Centric Midtown Atlanta in the future. atlantamidtown.hyatt.com @hyattcentricmidtownatl read more

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The hotel was in the middle of everything. Easy to walk to amazing dinner venues. Clean rooms, helpful staff. The downstairs had good breakfast and if you don't want the whole buffet you could get just fruit and yogurt. Thank you for accommodating me. The down stairs bar had a great wait staff and bar tenders. read more

Hyatt Centric Midtown Atlanta - Down stairs bar! - Hotels Near Me - Atlanta, Georgia

They seem to have valet parking. Not sure about self parking or costs--see their website. The rooms are spacious, clean, and updated-renovated. The staff is friendly and helpful on our stay. The bed had a good mattress. Like most hotels, they have conference rooms, a restaurant on site, and a gym. We didn't use any of these but they are available. Tried to get a late check out, but it was not available due to heavy booking. There does not appear to be room service and many places seem to be cutting that out. It was a little noisy from the outside on the weekend due to partying-clubs until about 10-11, but quieted down after that. The weekdays had some sirens from 11-1. Overall, it was reasonably quiet for a downtown hotel and we could get a good nights sleep. The drapes held out the sunlight well which is helpful for jet lag-different time zone visitors. The fifth floor had good water pressure and temperature. They are waking distance to good restaurants and shops and convenience stores. Overall, a good place to stay downtown for a business trip. read more

Modern and chick located in the heart of Midtown Paid ramp parking payment conveniently can be connected to your hotel room. Staff was friendly and helpful. King room, bed looked as though someone sat on it after it was made but the room seemed clean and fresh. No lingering pet hair or odors in a pet friendly hotel. No food particles body hairs or stains. I slept extremely well. I enjoyed use of the workout facility and pool in the morning. I would not consider it a heated pool. I would consider it a standard temperature for an indoor pool good for swimming or kids playing. A hot tub on facility would be nice. Perhaps shower could be in bathrooms And where the shower is could be a hot tub. The pool could be more narrow or shorter. read more

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I stayed here for work. The rooms are okay with a decent view. My room was a suite with a sitting area with a TV. It was very spacious. The staff left a lot to be desired. Overall, it didn't give luxury and the rooms are not cheap. The food in the "Author's Den" wasn't that good either. The bartender was meh. She was more interested in my white men co-workers ... I guess I didn't look like money. Wouldn't choose to go back and recommended my company not use them again. read more

I checked in late at night after my flight got cancelled and my bag got lost. The hotel receptionist not only sent up toiletries to the room to hold me over for the night, but she even gave me her personal umbrella to run over to Publix for some essentials. The room was well designed and quiet, and I would definitely recommend staying here read more

I had to work in Atlanta for a week and needed a place that was dog friendly so I chose the Hyatt Centric. There's also a dog park right across the street and I totally felt safe walking him early in the morning and late at night. The front desk even had treats for him at the time of my visit. The hotel was under a bit of construction, but my room was freshly renovated. There are plenty of restaurants in walking distance. read more

Hyatt Centric Midtown Atlanta - My dog loved the room - Hotels Near Me - Atlanta, Georgia

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Outstanding customer service. Pretty decent bar food (the crab salad was a welcome surprise). Attractive communal spaces and decent sound proofing between rooms. The televisions make no sense and are not smart TVs. It's 2023. Come on. Also the standard rooms are pretty ... well, standard. Bonus points, however, for well-placed electrical outlets and USB ports near the bed and desk (no moving furniture or reaching under things to charge multiple devices). And to whomever was charged with digital communications (texts) to guests in an emergency (in my case the May 3, 2023 active shooter event a few blocks from the hotel), bravo. Timely, fact-based and thoughtful communication. I was impressed. read more

I have stayed in a lot of hotels, and this is one of the best experiences I've ever had. Check in was easy. The room was clean and everything worked. The bed was comfortable. The light switches and lamp switches were all easy to find. There were outlets and USB charging ports everywhere you looked. The bathroom room had every amenity you could think of, large, and small. And the bathrobe actually felt luxurious - if I didn't have a similar one at home, I would've bought it. The staff - front desk, restaurant, and other - were all friendly and helpful. The next time I am in Atlanta, I will definitely stay here. read more

I had a nice stay at my first visit to the Hyatt Centric Midtown. Room was as expected, clean and well organized. Gym facility was always in good shape and breakfast buffet daily offered some nice selections. I didn't use housekeeping services daily, but when I did, they were very efficient and did a great job read more

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Beautiful place. Location is top notch and the staff is friendly. The restaurant in the lobby had a great selection and the bartender had great drinks read more

I prefer Hyatt for hotel stays but this location missed the mark in a few ways. While it is located in midtown you'll be a little distance from downtown and Buckhead. There is a MARTA station conveniently located two blocks from the hotel. Not too far from the airport which is helpful. Fairly close to piedmont park and shake shack. While we did enjoy our room on the 11th floor we did not enjoy smelling weed as soon as we got off of the elevator or throughout the hallway. We didn't opt to get breakfast at the hotel because it wasn't included and $26 for a buffet seems a bit high for the selection offered. The valet attendants were very thoughtful in opening the doors as we entered and exited each time which was appreciated. Staff was friendly. Wasn't quite a fan of housekeeping entering the room when we requested no housekeeping during our stay. Not a bad stay just a few annoying pieces. I am glad that Hyatt accounting department was able to quickly get my money refunded to me for a charge that was incorrect. read more

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Luciano at the bar in Author's Den gave me this experience; I will recount the rest of the conversation for you (I am deaf so I had to communicate with him thru this app), and you can decide what rating it deserves. You see in the conversation screenshot that I clearly ordered food at the same time I placed a drink order. He served the drink, which was well made & I enjoyed. I sat there for a half hour & then inquired about the food I ordered. He looks down at the computer, looks back at me, points down & mouths "now" at me. Okay cool. But then he hands me a menu. You see me ask if he put the order in. He writes on receipt paper that food service doesn't start until 5. I point to the sign on the bar & sign at him that it says 4 -6 for happy hour. He says drinks only. I turn the sign around & show him the list of appetizers on the happy hour sign. He signals me to wait and runs to the kitchen. I know this means he is trying to find out what the options are to offer me. I'm annoyed, cold, & now just wanna go up to my room, so I ask him to cash me out for the drink. He refuses telling me it's gonna be free & asks do I want it to go? I figure it's stupid to refuse $14 of free food so I say thank you, yes, & wait. He brings me the food in the photo. read more

Hyatt Centric Midtown Atlanta - The sliders & "truffle fries" I ordered - Hotels Near Me - Atlanta, Georgia

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This hotel gave me hell at check in. Saying I had double booked multiple rooms for the 14th when I had not. Only to find out that they had later made a booking mistake. Also this hotel has the slowest valet in history. TVs with no ability to have chromecast. Along with unresponsive and very unhelpful staff. They also put an additional hold on my card of 243 read more

The Hyatt Centric wasn't here when I lived in Atlanta so I was looking forward to my stay here. However with issues with a non working TV Remote, & no fresh linen in my first room, I had to move to another. Reaching out to the Front Desk was the roll of the dice as I was put on hold a few times too many...that happen for the majority of my 4 day stay. The interior Restaurant/Bar employees working during Breakfast time wasn't as friendly as the evening employees. To note, the Breakfast Buffet is $18 with the normal eggs, pancakes, potatoes & fresh fruit. Juice, Coffee & Tea that's usually available was self serve was not & we had to wait in the sole Server to accommodate us. Honestly, the Valet team made up for the less than good experience. Aside from Valet, there is a parking lot adjacent to the hotel. I prefer Marriott, use Hyatt for work & notice a small pattern that my stays with Hyatt are usually not yielding an overall good experience. read more

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The hotel was perfectly located in Midtown. The room was clean, spacious and comfortable. I did not have breakfast but had really good capuchinos in the morning. Highly recommend! read more

This site was disappointing in many ways. Being in a wheelchair there was no assistance with luggage upon arrival. I had to call for my room to be clean. The worst was room service. After paying over 35. for 2 eggs that was cold and over cook 2 strips of raw bacon and small lukewarm coffee I was unhappy. read more

Hyatt Centric Midtown Atlanta - Raw bacon - Hotels Near Me - Atlanta, Georgia

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Central I routinely travel to the Atlanta area for work and find the Hyatt Midtown is a great spot to stay. It's right off the highway and there are tons of food options for dining plus Piedmont park is just a few blocks away. Parking is the biggest drawback, I always valet as there is little cost savings to self-park. Rooms are clean and spacious with decent WiFi speed for working remote. I haven't checked out the gym as I prefer to head outside and run in the park but the pool makes for a great post-run cool down. read more

Pros: pretty lobby, friendly staff, GREAT location for walking to activities, events, dining etc... nearby, awesome shower & toiletries. And lastly, a corner room had a kickass view. Cons: offensively-dirty lobby bathroom the morning we left. It's like they didn't lock the front door all night and every stumbling drunk off the street came in and pissed all over the bathroom. Black smears and smudges across our room's ceiling, as if somebody took a shoe with black shoe polish on it and hurled it at the ceiling several times. The sheets were so crisp they made squeaky noises, and the only four small pillows on the bed were all too firm. (A softer option would've been nice.) I think for the end-cost, it wasn't a repeat hotel stay for me. For the ability to stroll to everything we wanted to do nearby, it worked, but I think there are better places at a comparable rate nearby to sleep at. read more

I don't recommend this hotel. Dirty sheets with blood stains and hairs. Please see attached photo. Room is very noisy with paper thin wall. Parking is on level 9, but no elevator on level 9. You will have to go to level 1 then take parking lot's elevator to level 8, then walk to level 9. read more

Hyatt Centric Midtown Atlanta - Blood stains on bed sheet - Hotels Near Me - Atlanta, Georgia

I stayed at Hyatt Centric Midtown on September 27-29, 2024, in room 817. On the last night of our stay my boyfriend lifted up the blanket we had been sleeping under and discovered that we were sleeping under what seems to be dirty blankets. The next day during checkout I informed the front office supervisor, Kyah Thompson, and showed her the pictures that we took, and she looked disgusted as well. She even went on to say "it looks like mold" but she would talk to the general manager since they were not there that day. She let me know someone would reach out to me asap and she applied points to my account, only enough for a one night stay at THEIR Hyatt hotel only. I had not heard from anyone the following day so I decided to reach out and when I did Kyah informed me that I would not be receiving a refund for this as the house manager, Noel Cortes, told her that the black spots on the blanket were feathers clumped together inside the blanket. She could not even explain to me how those feathers became that color. I expressed to her how unsatisfied I was with this response, and she let me know a manager would be reaching out to me shortly. I received an email from Noel, which I have attached as well, giving the same explanation. I am not satisfied with the response from the hotel and do believe I slept under dirty blankets. The general manager of the hotel did not take the time to speak with me either. What do you guys think this is that I slept under? Looking at recent reviews on google it seems I'm not the only person who slept under a dirty blanket at this hotel. Someone posted a picture of VOMIT on their duvet blanket. But Noel assured me in his email that the duvet sheets are processed at a linen company off hotel property. Something needs to be done about this ASAP. read more

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Decent Hyatt located in Midtown Atlanta. Convenient to Georgia Tech and Midtown restaurants. Valet only parking available - be warned. Typical Hyatt quality in the facilities. Friendly staff. Restaurant and bar on premesis. read more

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This stay was so horrible that it brought me to tears- due to the terrible management team and the experience. I originally checked out this hotel because I travel for work frequently and wanted to make this my go to. The first issue was that I called early prior to check in to do an early checkin at 2pm and the desk said they would have my room ready by then (I even said I would pay a fee for this) I ended up coming in at regular check in time due to meetings and my room was not even ready by the normal check in time of 4pm. After traveling all morning and running meetings, having to wait in the lobby with all your luggage is the last thing you want to do. The second problem was the room I booked was the corner king CITY VIEW room (paid extra for this) and the room I ended up with was a room that was face level with the restaurant across the street (this is not a city view and should not be charged as one). I went to the front desk and they said they could only switch me into a 2 queen room (when I was online others were available and I also book this room the day prior). If i had my computer with me I would've canceled and looked for a new hotel. I decided to switch rooms and once I got to the room- there was a bug in the bathroom, stained pillow, no fitted sheet (just a flat sheet tucked onto it, and the comforter had no cover on it which I have pictures to document. My last issue was check out. When I checked in, Marcus at the front desk was nice and gave me the approval for a late check out at 2pm to accommodate my business meetings and confirming I can do that. I went to the front desk the night prior to check out to confirm again the late check out and they told me that I was not allowed to, etc so then I had to switch my whole work schedule around due to the hotels mistake and not honoring what I was previously told. They did eventually "try" to fix the problem and said they would charge me $100 for it (when its usually $50). This ruined my business trip for any future trips I do- I will not be booking Hyatt for personal or professional use in the future. I will also advise anyone I work with when I travel to go anywhere but a Hyatt (which is frequent & on weekdays). This hotel stay was also suppose to be a relaxing few days for my birthday as well and Hyatt ruined that for me in addition to my business travels by adding on so much stress. I will also be opening up a formal complaint as this Hyatt location management is terrible and their response was that this was basically all my doing. read more

What a wonderful surprise right in the heart of Midtown! From the vibe of the lobby to the décor of the rooms to the staff, the Hyatt Centric Midtown Atlanta doesn't disappoint. The hotel is ideally located in the growing Midtown area, just two blocks from a Marta station and surrounded by a good number of restaurants, bars, the Midtown Arts District, and Piedmont Park - a much better location than downtown for making your home base when visiting Atlanta. It's also not too far from all the new stuff going on in the Westside Provisions District, a must-do when in town. The lobby area are quite lovely, with very high ceilings and modern furnishings making for an inviting space. The rooms are also well-appointed in a minimalist style, and the kind people at the front desk gave me an upgrade to a corner room, with windows on two walls making the room nice and bright. The beds are very comfortable, making for a good night's rest. Complimentary coffee from a local coffee roaster awaits in the lobby in the morning, and it's great to see the hotel supporting local businesses in this way. Having now stayed both here and at the Loews right across the way, I'd pick the Hyatt Centric over the Loews, especially when you compare the room rates and, more importantly, the very welcoming staff. This is a great place to put your head down on any trip to Atlanta. read more

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We booked a double queen bed room with a view but upgraded to a corner king room for an additional $30/night. I asked the lady at the front desk whether the room she was giving me has a good view. She said assured me it had a great view. To me I was expecting a city view from my room but it was looking out to houses from the 10th floor. I asked them to switch my room so I can get a city view. The second room I got had a partial city view that also if you stand in the corner of the window. At that point I didn't bother and just got settled in the room. I think I would have been better off the original room I booked and save myself $60. read more

We stayed here June 24-27. The check in process was seamless. We received an email stating that our room was available early, so we checked in online and went to the hotel to pick up our keys. Upon arrival, the front desk staff gave us our keys along with a list of restaurants that were within walking distance. She also made sure to let us know that if we needed recommendations or anything to not hesitate to ask. Upon settling into our room, we realized there were no sheets or pillows provided for the sofa bed so we had to get that. Once we got them, there was a large hole in one of the sheets so we got them replaced the next day. In addition to not being provided sheets for the sofa bed until we asked, there was only one robe and one set of slippers so I had to ask for a second robe although we indicated that there would be 2 adults and 2 small children (2 and infant) on the reservation. We left the hotel every morning to explore the area and dine. Each night we returned, house keeping failed to come through and give fresh towels or empty trash even though we did NOT have a DND sign up. Thus, we had to ask for fresh towels everyday. We went to the indoor swimming pool once. We were under the impression that it would be heated but it wasn't. Heated was a big reason we chose this hotel because of our little ones not being a fan of cold water. It was as if the note chose not to turn the heat for the pool on. The hotel was pretty clean (even though some of the carpet on my floor could use a good shampooing) and in a prime location, within walking distance to a plethora of restaurants and tourist attractions. Free parking garage and in a conveniently located garage directly next to the hotel. There was plenty of parking, however, the parking garage was shared with monthly paying customers and retail customers. I really didn't like that the housekeeping staff didn't replace our towels and that the room didn't come with everything we needed upon arrival. So either the housekeeping staff receive subpar training or the housekeeping policy is subpar and needs to be updated. Each day we left, I asked the front desk to have housekeeping stop by our room to empty the trash and give fresh towels, yet each evening I returned, the pile of dirty towels was still there and no new towels had been brought by. This was disappointing. Management needs to address this because I've never experienced this at any other hotel. I have to deduct one star because of this. They didn't offer room service or breakfast. They had a small snack bar with a few snacks and small items available for purchase. They had a decent size fitness center with a variety of equipment that we didn't take advantage of because we brought our little ones. The hotel is pet friendly. All in all, it was fine and a good place to stay if you want to be within walking distance to a lot of things. The staff was friendly. No rudeness experienced during my stay. The housekeeping policy definitely needs to be updated or something though that's for sure. Each room should have exactly what guests need upon arrival and towels should be replaced daily unless the guest opts out of that. ***Please give me a thumbs up if you find my review helpful.*** read more

Not the best Hyatt's you've seen. The check-in process and lobby paints a pretty facade but the rest of the experience is pretty pedestrian at best. Probably relying on its midtown location as the main selling point, the rooms are looking a little dated and worn out. Service in the restaurant was really slow. Decent room service though. If you're looking to explore midtown, it'll do but look for a deal because this Hyatt is not worth the full asking price. (or corporate travel for that matter) read more

Didn't know the pool was closed, very deceiving pic of a nice pool. Part of the reason I booked this

This hotel is all flash and no substance. The check in staff are great and the entrance is very pretty. It maybe be close to downtown but other than that this hotel is the definition of mediocre. Sub par pool and fitness center. No hot tub, cracked paint in the rooms, beyond slow WiFi and awful parking options. The pay option for both the valet which is 33$! a night and self park are both on the top floor of the parking garage which is not covered and you must carry your luggage down a flight of stairs before getting the elevator. Also if you mind housekeeping knocking on your door starting at 8:30 or the clanging pipes, this is your place. Really one of the least impressive Hyatt properties I've been to in a long while. If you have other options, take them. read more

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I had 9 days booked across two weeks, as two reservations for this hotel. From the second I arrived service was a 2, at best. Valet was not on top of it, everyday (even during non rush times) the wait is crazy and it's because valet was fooling around/talking in the lobby. I watched the valet guy chit chat throughout the lobby for 15 minutes while I sat in the lobby until he checked his phone and saw my request. It only took him 6 mins to get my car. After the first night I needed more water. As an exploring member I get free bottled water. I waited almost 24 hours to get bottle water to my room, I put in requests with 3 different people! Every time you walk into the restaurant downstairs there's no service. In the mornings the breakfast attendant does nothing. I have to get up and go to the bar to ask for my check. Day 1 I wasn't even greeted or told what my options were for breakfast. One night I went downstairs to order food and I was standing at the head of the counter by the menu waiting. Once again there are no signs directing you anywhere and two nights ago I ordered right there. Bartenders were talking and dancing and ignoring me. I said excuse me and the girl looks around everywhere but at me and then helps another guest! After this I decided to reach out to the hotel to give feedback. I provided the hotel messaging service in writing my issues with the hotel. Immediately the valet manager reached out and addressed my feedback and provided a solution. She said I would hear from other managers but I never did. I canceled my reservation for next week and am taking my business elsewhere. read more

Pros: The lobby is beautiful and there was one front desk person (a tall gentleman) who was super nice and accommodating. The room was clean Cons: The walls are thin! I could hear every word the neighbor was singing during the day and at night. The room is basic. The closer door to our room was missing a chunk of wood. The bathroom sink was backed up during our stay whenever we would let the water run to brush our teeth or wash our hands Overall: Not a horrible stay but not the best. Not with the thin walls and not for the price. The price should be lower for the overall experience. read more

The rooms are decent... not super modern but not outdated either. We ended up in a handicapped room because that was apparently all that was available. While everything was spacious, the shower was surprisingly really small. As a parent traveling with a small child, I did think it was ridiculous that the only parking available to hotel guests was all the way on the top floor, outside, of the parking garage. The major issue with this is traveling in the cold with a toddler, down a flight of stairs and then down the elevator 8 more stories. There should have been designated spots available on the lower levels. Otherwise the place was ok. The room did have a very good view but the parking did not sit very well with me especially considering the price to park and that I had to travel with my child to get to the entrance. read more

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In town for business Love Mid town Atlanta and hyatt here didn't disappoint. 5 star service (Travis at front desk was so Swift yet hospitable) Bar is cool Pretty decor Clean room Wish they had more vegan friendly options tho - I ate out each night. read more

Hyatt Centric Midtown Atlanta - Hotels Near Me - Atlanta, Georgia

To me, Hyatt's are usually pretty expensive and they usually aren't worth the price. However, I think this Hyatt was really nice. We were in town for a wedding and this was the hotel that the bride & groom had a room block for. I was able to check in on line so when I got the the hotel, everything was all set - just needed to give them my ID to prove I was who I said I was. We were able to upgrade to the King Corner Suite and man, the views were AMAZING. We had a great view of the downtown area. Needless to say, I loved waking up to that view every morning. The rooms were very spacious and clean. They also had a lot of free toiletries in the room. Specifically toothpaste - I had forgotten mine and I didn't even have to go to the front desk to get more! Overall, worth the price & I would stay here again on my next visit. read more

Presently, it is early 5pm and my room as not been turned-down or cleaned in any way. I left the hotel for a breakfast meeting at 10am, there was no "do not disturb" sign to potentially deter housekeeping from entering the room, I returned at 3:00pm to find the room untouched. I called the front desk at 4:00pm and was informed that "someone SHOULD be on the way" at this point no one has come to the room or given any reason as to why it's nearly 5pm and NOTHING has been done. read more

Hyatt Centric Midtown Atlanta - This is me, sitting in the lobby waiting for my room to FINALLY be cleaned. - Hotels Near Me - Atlanta, Georgia

Absolutely the best hotel stay that I've had in years other than the Henderson Resort in Destin. Staff was excellent. Madeline, Joseph, Blaise, and Chantral made my stay fabulous. Courteous, kind, funny, pleasant, I cannot say enough honestly about this staff. It has been too long since people smiled at their jobs. As for the hotel, we stayed in. Junior Suite and it was spacious. Beds are extremely firm my only complaint as I don't sleep well on firm beds. But my room was clean. I love the extra thoughtfulness, Hyatt. A small light under the nightstand that is motion activated and turns on a nightlight to go to the bathroom excellent. A rubber mat for the shower so you don't think you slip and fall in the shower. Cubby holes in the shower for your personal hygiene products. The fresh flowers around the hotel. So many small but meaningful touches. read more

The staff here is W-O-N-D-E-R-F-U-L ! My daughter and I took our first mother- daughter trip together and the staff made this trip extra special! From the first night we checked in, arriving tired and worn out from delayed flights; we were greeted with smiles and warm professional attitudes literally AT THE DOOR! Ty ( I think was his name) opened the door and greeted us with the sincerest smile, friendly attitude and professionalism. Checkin was a breeze and the gentleman who checked us in was quick, friendly and had great recommendations! That night we were so tired we dined at the on site restaurant and we got Shanunti as our host. She was AMAZING!!! Her service was great and so needed after a long day in airports. Every day when we would pass by she gave us the warmest greetings and always had an encouraging word for my daughter! Even the gentleman at the desk at night went out of his way to get us bottles of water when we found ourselves thirsty at 11pm! Miranda, who was at the desk during the day, gave us excellent recommendations to restaurants and was so interested in how our stay was going! I wish I remembered everyone's name, but between front desk, doormen and Shanunti ... this location knows how to hire the right people. Thank you for a memorable stay and we will be back!!! read more

I haven't even stayed the night yet. Unfortunately the only flight I could get into Atlanta had me here at about 9:30/10:00 am. I went to the hotel to see if they had rooms cleaned already. They did, but advised me that I had to pay an Extra $100 if I wanted to get in the room before 2:00 PM. I asked them if they were going to clean the room a second time or something. Nope. But it would be an extra $100 to check in any time before 2:00 PM. But they could hold my bags. The receptionists at the front desk were personable. But, i still would never stay here again. (Someone else made the reservations from a corporate standpoint). I will make sure they have this information so they can take that into consideration next time they are making a decision for a block of rooms. So I walked to another hotel. I would have cancelled my second night if they had available rooms, but they didn't. They did tell me that if I was a member, it would only be $75. This is why I choose to stay at Hilton Hotels. Checking in early has never, ever been an issue. read more