I reached out to Atlanta Roofing Specialists for customized gutter installation, and the entire experience was excellent. My sales rep, David Bishop, was knowledgeable, personable, and clear throughout the process. The office team kept me updated through text, phone, and email, which made everything smooth and stress‑free. The installation crew was personable, focused, and professional. They treated my property with care, offered genuine compliments, and completed specialty curved sections with top‑tier skill. My gutters look fantastic and function beautifully. I highly recommend this company and will absolutely seek them out again for any future roofing needs. read more

I have used Atlanta roofing specialists for my roofing repairs and new gutters. They are a very reliable and trustworthy. The office staff is friendly and great at updating you on scheduling. I highly recommend them for any small or big project you have. read more

I started with 3 estimates and when I spoke with my sales consultant David, I knew he was sincere, knowledgeable and no pressure. He has been with ARS for over 30 years. I decided to go with ARS and it was definitely the best decision for me. The crew came out on time, and immediately started to work. They operated like a precision machine. Each installer knew his job. The sup Ian that came out and was very professional and on top of things. The crew chef Julio knew his men and kept things going. The roof looks great and I am very pleased. I have had neighbors comment on the job and how well it looks. I completely recommend ARS. If you want a quality job, this is who you call. The price is in line with what I wanted and my roof is warranted. Sarah H read more

Excellent in every way! Promptness, scheduling, work and employees. Highly recommend!!!

They replace my roof and some of the decking that had rotted. The team was fast and efficient and I have had zero problems over the past 3 years read more

I could have sworn I reviewed these guys back in 2015 and again in 2020! Oh well - here I go again - maybe this one won't disappear. Background (this is long, so feel free to skip over) Jan 2020, I reached out to a roofing guy, German, recommended by my brother about new attic fans. German said he could do it, but felt very strongly I needed a ridge vent instead. He expressed surprise that my house didn't already have one as it was constructed in 1980. He and another gentleman came back and did the work. Didn't have any issues, but the other gentleman did mention that I had some shingle damage that looked a bit troubling. A few months later, my gutter cleaning guy said the same thing. So I reached back out to the roofer and he gave me the name of a different company: Anchor. March 2020, Jeremiah & crew (Anchor Construction & Remediation) put a new roof on my house. It was a HORRIBLE experience. See review. They left nails everywhere, put scuff marks on my siding, etc. But the two big things they failed to do that I discovered much later were: a) they did not close my builder's gap (had to hire Atlanta Pest Control Solutions fix this later) and b) they re-used the pipe boots from the old roof. This made absolutely no sense when a new boot cost less than $15. This resulted in a leak in my bedroom ceiling. The owner was dodging my calls and ignoring my texts. My review: After a few weeks, I finally reached out to Atlanta Roofing Specialists for an estimate. They'd replaced a roof on my deck back in 2015 and I'd had an excellent, efficient experience. June 2020, ARS came out and installed 3 new pipe boots. One of the new boots gave me a little trouble in that exact same area around Oct 2020 and ARS came back out to take a look at it. They added these little pieces of sheet metal that looked like little umbrellas (unsure what they are called). Since my Mother's passing, I split my time between Cobb and south Ga, so I'm not sure when that @$(@*! pipe boot started leaking again, but when I got back to town Mar 2024, I had a leak again - in the exact same spot. I called, and ARS scheduled me 2 weeks out, but took the initiative to call me 4 days later when the crew in my area had an early day. Josh came out & spent a considerable amount of time checking to see where this water could be coming from. It had been misting rain for much of the day, but he said the insulation in the attic was dry. Josh suggested coming back out the next time we had a heavy rain OR using water hoses to test it. On the day of my scheduled water hose test, I was surprised and pleased to discover that Josh said he'd spoken to Mark Rutherford (the owner) earlier and instead of testing it, they were going to remove the boot and install a new one. They were also going to replace the surrounding plywood and shingles. At No Additional Cost To Me. I almost cried. Literally. I've had a rough last few months dealing with countless contractors in south Ga, and let me just say - the customer service I experienced with ARS is leaps and bounds above anyone else I've dealt with heretofore. I can't thank them enough. Here's why I'll stick with ARS from here on out - 1. Super responsive. I work weird hours and have a tendency to send emails between 12am and 5am. I've emailed this company on weekends and sitill received same day responses. Also, without any prompting on my part, the owner reached out with his personal cell phone and email to discuss my situation. 2. Honest, detailed and thorough. Jimmy Howard, my salesperson, is always upfront and transparent. He has an amazing ability to explain things in a way that even a layperson can understand. I've never had to reach back out to him to follow up on a promised estimate. In most cases, I've received a detailed, written estimate within 24 hours of his visit. 3. Excellent support at office level. They've assembled a crack team of customer service specialists. Jamie, Monica & Haley have mastered the art of being professional & efficient without sacrificing Southern charm. I've never had an unreturned phone call & they never Ifail to respond to an email in a timely fashion. 4. Worry free. This one is a bit of reiteration of #1 above. I love the fact that the team will always call you and offer you an earlier option if their schedule permits. I also love the fact that they call and email with reminders as the day of your scheduled visit approaches with updates about any changes to your upcoming appointment. 5. Skilled, professional technicians. Josh & all the other technicians who've visited my home have been so impressive. Courteous, clean (careful to use booties), hard-working and efficient. Never condescending. Consummate professionals. I know I've gushed enough about this company. So much so that I probably sound like some sort of paid shill, but I promise I'm not. Lol. I've hit Yelp's character limitation so I'll shut up now. Highly recommend ARS read more

I have lots of good things to say about Atlanta Roofing Specialists, so this post will be very long! It pays to do your research, as I have learned from other things. I found Atlanta Roofing Specialists on the Trust Dale website. I wanted to feel somewhat secure knowing that there were reputable sources who I believed would place their good name and reputation on the line to truly help people make the best and quality decision one could make, so at the recommendations made on this site, Atlanta Roofing Specialists were one of my selected estimates. Atlanta Roofing Specialists scores high on the list. To begin with, they are professional. They provide a well documented folder that contains a bio, their licensed credentials, tons of real references, and the quality of service they provide. Due to the current pandemic situation, they sent all of this electronically which was perfectly fine. Next, once the appointment was scheduled a trained professional roofer, David, took the assessment of my roof. One thing that really impressed me was that he got on top of the roof that man spent almost two hours up there! At one point, I had to check to see if he was okay because I feared the worse, but he was meticulously doing his job. Wow! After the assessment concluded David explained that he would send all the details, including the measurements of the roof to my email. An hour later, I had the proposal, and it was extremely fair priced, detailed with what would be included, and any small add-on pricing for minor issues. The week of my appointment the office called to inform me that I was confirmed and ready. I also received a call from the project manager, Casey, who wanted to let me know if there were any questions or concerns that I could reach out. All of these steps provided by Atlanta Roofing Specialists were mental notes I took because they were vital to me as far as outstanding customer service is concerned. It's always those little things that have the major impact in business. The day of the job, the workers arrived shortly after 6 o'clock in the morning to get started. It was a large crew and they wasted no time. What I noticed immediately was how much care the crew took to make sure they picked up each and every piece of debris the fell down on the ground. I saw people on their hands and knees picking up tiny pieces of materials that had fallen. I noticed that they used blowers and other machines to make sure nothing lodged between bushes and grass blades. It was a sight to behold, and I was well pleased thus far. When I went to inspect the materials, I was relieved to hear the foreman speak clear English which made me feel comfortable with my limited Spanish, so communication was not impeded. The pallet of my roof was exactly as desired. Although I had both the office and the project manager verbally confirm over the phone my order, mistakes can still happen. In this case, Atlanta Roofing Specialists were on point. During the process, I did not go check the progression because I did not want to get hit in the head, and I also did not want to get into the crew's way. I trusted the process and allowed them to do their magic. At some point in the day, the foreman on the site came to make sure I was satisfied and Casey stopped by to inspect the job. I literally had no complaints or issues. The crew literally stopped pounding nails at 8:15 that night. Wow! They got it down in one day and they made sure it was right up until the last bam of the mallet! Who could ask for anything more. I am very pleased with the beauty of my new roof. If you need a new roof give them a call and tell them Fran Skipper sent you because you may be eligible for a great deal as a result. I highly recommend Atlanta Roofing Specialists! read more

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We recently had our roof replaced by Atlanta Roofing Specialist. Rictor came to our home to check the roof and explained the process, including what materials we could use, how long it would take, and what payments would be expected and when the final payment would be due. The crew arrived exactly when scheduled and worked diligently for two days. They did a beautiful job and a thorough cleaning of all debris and nails. The next day Rictor came out for the full inspection and final payment. We have had several days of heavy rains with no leaks. We are very pleased with the job done and would recommend this company. read more

Replaced my roof prior to putting house on the market for sales. Good communication. Fast work. Also, I could not find any nails on the property after they left, so they did a really good job of cleanup. The roof looks great. Since I sold the house, I don't know if the roof is holding up, but the inspector didn't have anything to say about it. Positive experience overall. read more

Bear with me while I tell this complicated story. Right before Christmas 2022, we determined we needed a new roof. We called 5 different Atlanta roofing companies. David Bishop from Atlanta Roofing Specialists came out and gave us a quote. They weren't the cheapest but they weren't the most expensive either. We had used them in 2011 for another house (traditional two story) that we owned and they did a great job. No extra charges, roof done in one day, etc. Based on our past experience as well as the current bid, we decided to use them again for this "new" house. It is a 1950's mid century home with low angled rooflines, post and beam construction, and various roof levels. Turned out to be a way different beast of a roof. This roof took two days to install and it wasn't easy. Unknown to us, there was major rotting on three of the 20 foot beams over the carport and lots of wood damage on the slats. We knew about the wood slat damage, which was included in the bid, however no one on the crew mentioned any beam damage and kept on working laying shingles focused on finishing up before the Christmas holiday. At the end of the second day as they were finishing up, Sonny, the quality control guy and head of the team, came out to make sure all was going well. Sonny took one look at the rotted beams which you could now see from below since the hammering of new shingles caused them to disintegrate, as well as the wonky way the roofers has patched the wood around them and was stunned. He called in the big guns! After a few phone calls and much handwringing, management determined this to not be up to their standards and said they would rip off the new roof, replace the three 20 foot long beams, lay all new plywood boards, fix the wonky wood slats, and re-lay the shingles. We had to pay for the new beams but everything else would be taken care of at no charge, which we thought was very fair. Beams were ordered and the roof was redone after the holidays, so two more days or ripping and hammering but they did it! A week or so later David Bishop comes out to inspect the job, sign off on it, and pick up the check for the remaining balance due. While inspecting, he doesn't like the look of a few areas that they had redone. So a week later, out comes a crew again, they made some adjustments, fixed a leak around the chimney, and off they went. Without giving you this synopsis, it would not be possible to adequately explain our 5 star satisfaction with the final job. Yes, ARS was at fault here, and maybe this perfect storm of unfortunate circumstances of freezing weather brewing and holiday festivities looming will never happen again, but they went above and beyond to make good on this. I have to say we are extremely happy with the job they did and feel like any other company may have tried to hide the subpar workmanship or would have not been so willing to make it right with us. ARS as a company has an amazing work ethic; everyone was forthcoming with information, kept in constant contact with us through the entire ordeal, and was extremely apologetic. A company in todays world that has such integrity and that is willing to stand behind their work should be commended. We highly recommend Atlanta Roofing Specialists! read more

Rictor came out to give my roof a inspection. He was very detailed on educating me with the kind of roof and shingles that I had. He gave my roof a clean bill of health and what to look for on my own. I will be calling them when my roof actually needs work. I appreciate the honestly and education. No pressure of anything. read more

This company made a painful situation painless. I found myself in a tough spot after finding out that the roof of my new house unexpectedly had to be changed. I had several estimates done, but Mark was so genuine and confident in his work that I decided to go with him. His estimate was incredibly fair and he didn't try to upsell me or cut corners which I really appreciated. Jerry was absolutely wonderful and such a genuinely nice guy--he goes above and beyond his responsibilities and is so responsive . The crew worked fast, neatly, and they really worked hard. I make sure to recommend this company as soon as someone mentions "roof". Very impressed with their work and top tier customer service. 10 out of 10 for sure. read more

Atlanta Roofing Specialists - New roof - Roofing Near Me - Marietta, Georgia

Billed 25% more than estimate AFTER job started. Said they would not warranty my roof unless they replaced my sky lights AFTER job started. Billed me $5,000 more than their estimate. Old sky lights were fine, but new ones leak. After two visits to fix, they now tell me the sky lights are not a warranty item and I should RUN FANS in those rooms to stop water dripping on my floors or replace the NEW sky lights. Total rip off company. I would NEVER use them again. read more

This is one fine Company. We needed a replacement roof and from day one, ARS was there for us. They reviewed what was needed, respectively informed us of cost and performed their duties in a highly professional manner. We loved the fact that the nailing of the shingles are by hand. Our new roof looks great. Thanks to Kevin, Sonny and Dan for all they did. Let's just say they went over and above our expectations even after the installation. We found ARS through our son whom they did a roof for also and I know that they have echoed our opinion about ARS on several occasions. You will get a great roof with a qualified and professional team. Thanks also to their support staff who helped in every way to make this a successful and painless process. read more

I received an estimate from the co owner Mr. Kevin King back on April 15, 2021. Good honest person even recommended that I did not need a new roof only sky lights while other roofing companies did not recommend this. I had to reach out to him to remind of receiving the estimate. Once I received estimate, I returned the signed estimate via email and letting Mr. King know that I was ready to start install and can render down payment for sky lights. I even left him a voice mail message but no returned call till this day. I was very surprised being that he mentioned that his company had completed many jobs in my neighborhood. To be one of the owners and no followup is very disappointing! read more

Atlanta Roofing Specialist charged me meaty $800 to repair a leak in my roof in May 2013, after a few months the leak came back. They returned to caulk around the area enclosing my Chimney and said that would take care of the problem. That was in the summer of 2014. In December that same year the leak returned, leaking in my family room again. They returned and caulked around my fireplace flue. They said that that was definitely the fix now this is November 2015 and during the recent rains the leak is back. I have given up I the incompetent Atlanta Roofing Specialist. I have call another roofer to fix it. The next roofer has a five year warranty and will not hassle me like Atlanta Roofing that the warranty had run out although the original problem still existed! DO NOT USE THESE FOLKS read more

We just had our roof installed by Atlanta Roofing Specialists and i couldn't be happier. If you need a new roof, call Sonny at ARS, he's great to work with and helped us out so much with getting info for our insurance company. Manuel and his crew arrived at 8am and hit the roof like a hurricane. It took them about an hour to completely remove all the old shingles. It was amazing to watch them work. We had a few problems with the roof decking which they were great with. They replaced or repaired lots of spots and helped us replace a large section of the plywood we wanted to do ourselves to save us a big chunk of cash. They were super nice about everything and Pat, the crew supervisor, was very helpful in letting us know all or our options regarding some unforseen problems that could have been really pricey. I really cannot recommend these guys enough. I got their info from my parents and they did a great job on their house and i've already given their number to my brother in law and to a family friend who both need new roofs. read more

Atlanta Roofing Specialists put a replacement roof on our home just over 10 years ago following a hail storm. They were extremely professional, thorough, and timely then. We recently developed a small roof leak during the heavy winter rain storms and once again called Atlanta Roofing Specialists. While we were just outside of our warranty period, the Atlanta Roofing Specialists came right out. Again they were very courteous and professional and quickly took care of our leak... The surprise and delight was that Atlanta Roofing Specialists also took care of our repair under their 10 year warranty even though we were just outside of coverage... How many companies would do that? I suspect not many, but this company has certainly earned our respect and we would highly recommend them! Thanks Atlanta Roofing Specialists read more

We had a tree fall through our roof and it did quite a lot of damage. We had called a couple of other roofers until we call ARS. Kevin came out and gave us a great price. Because of all the rain we had to wait but when the day finally arrived Ricky's crew started ripping the roof off. It took a day and half but they worked thru the mist and rain. When they left you would not know that anyone had been here. They cleaned up everything. Keith was our supervisor and he went over the contract as well as the change orders and answered all my husband question so there was no guess work on the final price. We were very happy. Love my new roof. Debbie R read more

Called them this morning and even though they supposedly have a 24 hour emergency service their next available appointment is 2 weeks out. I have a roof leak and need that repaired but also told them I may replace the roof. Two weeks waiting is a long time for a company that wants to earn your business and trust. I will shop for another roofing company willing to respond back to an immediate roofing problem. read more

ARS came highly recommended from a trusted friend, so it seemed to be a no-brainer. Riktor arrived to do the estimate 30 minutes early -- we thought that he was just eager to gain our business. Based on his sales pitch and the recommendation, we signed up for a new roof and to have a skylight installed. Loren came to cut the hole for the skylight and he was nothing but competent, pleasant and professional. Cut the hole to the specs of the skylight we had selected, covered the hole in anticipation of the roofing crew coming the following Monday to strip the roof, install the skylight and lay the shingles. All good until we followed up regarding the skylight to find that no one at ARS had bothered to order it. Roofers were due on Monday, so the roofers came and did their thing, pouring old shingles and debris into our exercise room via the hole in the roof. A big heaping bowl of Not Good. Now, having said that, they did clean up after it was explained that they really needed to. And the roofing job was very well done. They did damage the gutter guards, but we're assured that they will be repaired. So...roof on, no skylight. Now it's up to US to chase ARS down to confirm that the skylight is indeed ordered and to schedule a time to install. Finally, the skylight is confirmed ordered and now it's time to schedule installation. I call Kevin, the owner of ARS, to tell him of our predicament. He is unimpressed and unimpressive. No "I'm sorry that we didn't order the skylight as promised." No "I apologize for the inconvenience." Just "Let me put you through to scheduling..." TWO WEEKS later, crew shows up to install the skylight, but after the installation, it's clear that there's a stiff breeze coming through around the skylight. It appears that the skylight they ordered was not the one they originally had spec'd, and now the skylight is too small for the hole that Loren had prepared. So now we have to chase Riktor down -- again -- to try to schedule Loren to come to the house and fill/trim out the skylight to stop the breeze. A week later, Riktor shows up to see what is needed, and while he's at it, he performs the "final inspection" of the roof. I point out the gaps around the skylight and the damage to the gutters. Another week passes before Loren arrives to trim out and insulate the skylight. Once again, he is nothing but pleasant and competent. That leaves the gutter guards to be repaired. I chase Riktor (who doesn't seem to enjoy returning phone calls) for another week before we agree on a Thursday morning for "his gutter guy" to arrive and repair the gutter guards. Wednesday afternoon I call to confirm the appointment for Thursday and I'm told that the gutter guy has already made the repairs -- without anyone there to point out where the exact problems are. At this point it's clear that there is NO ONE at ARS who has a clue about what how to deal with customers -- it's obviously business at their convenience and screw the customer. I'm over it, so I pay the bill in full and good riddance. Two weeks later, I get a bill for LATE CHARGES to the tune of $840. Samantha at the office agrees that the bill is paid in full and that the invoice was generated automatically. And she says that if I get another late charge invoice to just call her and she'd take care of it. Summary: Loren is terrific. Riktor is a typical sales guy who loves to sell but hates to be responsible. Kevin seems to be so removed from the daily operations that any customer call is a nuisance to him. Samantha is helpful, but wouldn't it be nice if she took the initiative to ASSURE that I didn't receive a second late charge invoice, rather than expecting me to do her quality control? ARS's roofing crew is good. Based on my experience, they have absolutely no regard for their customer's time. I DO NOT recommend this company. read more

They do ACCEPT credit cards but I think they failed to mention when we scheduled with them that they charge an extra 3% if you use one. I don't know who has $$ laying around ever for an unexpected roofing repair but I would imagine most customers expect to put these large purchases on their credit cards. They were on time. They were polite and professional. I am not sure yet how the job will hold up that they did but am very turned off by the misguided payment details. I hope that in the future they will be very clear to potential customers that they don't take take the credit card fee on their side. Update: Since I wrote this review I learned they are no longer charging the 3% cc fee. Great news, great company for listening!... read more

We have used Atlanta Roofing Specialists to replace roofing for our residential and commercial properties. Both time, we are extremely happy with the result. This past week, I scheduled a repair estimate for my in-laws house. They have a water damage along the ceiling and wall of the guest bedroom. Rictor was the technician that came out. Even though the result of his finding was not roofing related, we really appreciated his time and suggestions. read more

Called to schedule an estimate for a house we're closing on in 2 weeks that needs a full flat roof replacement. This would have been the third bid for the job, but I was told its a $175 fee to give an estimate. I have never heard of this before. Most companies want your business and are happy to come out and bid a job. I guess I'll be going with another company. read more

I just had ARS at our home to do an inspection of our roof because another contractor we recently hired said that we had issues in our roof that needed to be addressed immediately. ARS thoroughly inspected our roof and found that our roof had none of the issues the other contractor mentioned. Our roof isn't perfect by any means, but looks quite good for the age of the roof. The rep from ARS recommended that we don't need to do anything right now. Without going into huge detail, its so refreshing to have a contractor be honest and not try to upwell on unneeded repairs. We will definitely be consulting them when the time comes to replace our roof. read more

This company is on top of its game. I oversee our condo complex HOA and have had very little experience with roofers before this project. When we decided to replace the roofing, I was apprehensive after meeting with 3 companies who quoted very high prices and didn't take the time to meet with the board. Thankfully I came across Atlanta Roofing Specialists and they were phenomenal for multiple reasons: - met with members of the board to discuss the process - flew a drone over the roof twice to assess the issue - affordably priced - project supervisor called the day of the project to ensure we coordinated everything smoothly and was always responsive to my calls/messages within minutes - completed the job faster than they quoted - they left our driveways, decks and yard cleaner than when they started Overall, you will not go wrong choosing this company. Highly recommend. read more

Carl L. Lilburn, GA January 2, 2016 My roof was over 25 years old and it was time for it to be replaced. I knew nothing about roofing, so I reviewed several U-Tube videos on roofing, gutters, and gutter covers. From sources like Best Pick Reports and Home Services Review, I chose 5 roofing contractors to evaluate my situation and provide an estimate. Of the 3 good proposals, I chose Atlanta Roofing Services to install my roof, gutter, and gutter covers. They were not the lowest price, but I liked what they had to offer and felt comfortable working with them. Riktor Vipond, the sales representative was a pleasure to deal with - he was very informative, answered all my questions, and was willing to discuss all details. All important issues were included in the contract agreement. Unit price items like plywood sheet replacement was listed under unit price items. Pedro and the crew were hard working and efficient. They worked from 8:00 am to dark (5:30 pm) and finished the job in two consecutive days. They protected my shrubbery and AC units, and covered all unfinished work with tarps overnight. All materials were installed per contract specification. I reviewed the work every one or two hours. Two minor issues that came up were quickly resolved to my satisfaction. A supervisor, Daniel, stopped by each day to review the work. The clean up was quite thorough. The gutters and gutter covers were installed two days later in a timely manner. Riktor came by that same afternoon for the final inspection. I was very pleased with the work, and the roof looks really good. Some of the things I liked about ARS are - GAF Master Elite Installers, 10 year transferrable workmanship warranty, GAF lifetime material warranty, good insurance, the materials used, trained and experienced crews, good ratings from various sources, removes all roofing nails when removing the roof, polite, and easy to work with. I have already recommended ARS to a friend of mine. read more

We own a home in Druid Hills. We also own a home with a completely flat roof. When Mark arrived he viewed our flat roof and told me exactly what we needed. I appreciate someone who is honest and not trying to up-sell. He said we should get a TPO lining. The roof price was 1.5X of other bidders. His team was amazing. In four days they installed a 4K square foot flat roof. Rain coming down like crazy, his team covered everything and came back immediately to keep working. Since? No leaks. No worries. And a ten year signed warranty from Mark and his team. Use his team. They are a well run organization. read more

The very best recommendation I can give them is based on reality. They installed my roof many years ago, and I have never had a single bit of trouble with it. They did all the work in one day, cleaned up the mess, did what they said they would do, and I have been happy to recommend them to many other people. read more

This company was a joy to work with. They installed the new roof for both buildings in my condo complex. They also installed a skylight and added some structural support. ARS was prompt, extremely responsive, and truly went over and above the call of duty by helping me secure some additional materials for another project. Dan was my point of contact, and he could not have been more helpful, more professional, and truly a made the experience very easy. If there was an issue, ARS worked quickly to resolve it. I would, and have, recommended ARS to others. Two enthusiastic thumbs up! read more

Probably the best contractor on the market today. Amazing service, best price, and a wonderful staff. I would highly recommend this company to anyone. I have hired so many contractors in the past and unfortunately had many bad experiences, therefore this really stood out as a wonderful experience! 5 out of 5 star! read more

I thought I needed a new roof after a few months of high winds, but didn't just want anyone up there after reading how some roofing companies scam people. I checked the TrustDale.com website and found Atlanta Roofing. Rictor Vipond from Atlanta Roofing came out to assess the damage and I was told it didn't need to be completely replaced at the moment and could be repaired. I found Atlanta Roofing to be very professional; they actually answer their phone, were prompt from the first phone call to the finish of the job, gave me an awesome price, used the best materials, gave me a warranty on their work and cleaned up. I would highly recommend this company to anyone who needed a trustworthy roofing company with quality workmanship. read more

I used Atlanta Roofing Specialist when selling a house thirteen months ago for routine repairs without incident, so when our new house needed work, I called them again. The salesperson spent over an hour at the house and wrote detailed quotes, and we chose them to replace a small section of roof and two skylights. It took two weeks to get on their schedule, but I was not concerned,as we had a tarp in place. They were to be there on Monday, but they had not told me what time to expect the crew, so at 8:10, I called. Their answering service said that they must be running late but would have them call me. At 8:35 they called back to say that they had not completed a job on Friday, so they would not be there until the following day. I felt strongly that they should have called me with that info on Friday. Tuesday, no crew shows up prior to my departure for work, but at 8:51, they call to say that they do not have enough people to complete the job and my roof will be moved to Friday. Friday at 8am, I leave the house for work with no crew on site. They warned me that they had to purchase supplies prior to reporting to the job, so I was not concerned. At 11:09, I returned to a quite house. I called and waited on hold. A woman comes back to say that the crew did not understand the scope of the work and had already left my house; she fully admits that they should have called me and states that they will be there Monday morning, but they will need me to be there. I explain what I have gone through this week with them, at which point she puts me on hold to talk to the owner, who volunteers to send the crew over to put a tarp back on my roof. I explain that I can do that, and I want them to fix the roof. At this point, she tells me that she wants the owner to speak to me. Kevin opens with explaining that I was "being a pain and she did not want to deal with me." He then asks me what I want him to do and I repeat "fix my roof." Hs response: "it is already too late. The crew would have to get to your house, go out and purchase supplies, and could not complete the job in that time." I then told him that according to his employees, their crews are later to sites because they buy supplies first, thus they should have them, and be ready to start. He then changes his story to agree that they already purchased supplies and that they would not have been to my house until between 10-11am, at which point I remind him that it is only 11:15 and question why they cannot come back and complete it. He then says that he can send them to my home to start but they would not finish. I ask whether that could leave the work at a weatherproof point and he says that he does not know. I ask if they would even appropriately do the work, as they are being called back. Response: "my crews will do whatever I tell them." That was a clear answer and I told him that I would not do business with his company. He replied, "it is a signed contract and we already purchased supplies." I told him that according to his first story that they had not yet purchased supplies, to which he replied that I was putting words in his mouth. We argued this point, and I finally threatened the Better Business Bureau and legal action if he tried to make me use his company, at which point he backed down. I feel strongly that one cancellation is legitimate and though three is excessive, when handled appropriately, it can be overcome, but to cancel, not communicate, be disrespectful of your customer's time, act like not understanding the scope of the work is their fault, then make up excuses and treat them rudely is intolerable. read more

ARS did work on a home for the previous owner of my home. Although the warranty for the work had expired, and the work required had little to do with the previous repairs, ARS came out and fixed the issues at little cost to me, without pushing more costly repairs. Couldn't be happier. read more

This really is simply not a good way to go. They compensate for their out-of-date processor by using a company that charges the customer an extra 3% on their ticket. Not to mention when they actually perform the work, problems mysteriously arise shortly after. I talked to a "Specialist" about it and he offered to come make repairs for an additional fee. NOPE! Seems like a bait and switch to me. Offering subpar work and charging more to fix their own mistakes.....Just fix the original problem the first time. It looks like I am not the only person to have this issue either. STAY AWAY read more

Tried several times to speak to the person who completed a roofing job for me. Each time I called a person stating they were an answering service stated that I needed to call back. The Atlanta Roofing specialist did a botched job for me less than a year ago. Soon after the leaking begin again in the same area. However, the Alanna roofing specialist refuse to talk to me about it and never came out to resolve the issue. read more

Atlanta Roofing Specialists completed a repair of my roof. This was a great experience from the first call for an estimate through the completion the of the job. I contacted two other roofing companies prior to contacting Atlanta Roofing Specialists. One would not even provide an estimate and the other was only interested in selling me a new roof. The Atlanta Roofing Specialists technician who provided the estimate was professional, knowledgeable and courteous. The team that completed the repair was punctual, courteous and professional. When I need a new roof, I will use Atlanta Roofing Specialists. read more

I completed extensive due diligence before selecting ARS. I chose them, in part, because their pricing was in the mid-range, their experience, and their willingness to work with my insurance company to facilitate the claims process. I also spoke to approx 8 clients who had used ARS at least one year ago (on the theory it might take a little while for any problems to surface). I found that my sales rep (Jimmy) was excellent and the installation crew seems to have done a great job. I am only rating 3 stars because the office staff is absolutely dreadful. You will need to be prepared to be on top of them continually when scheduling, getting questions resolved, and finalizing the invoicing. My roof replacement was completed in May 2014, the drywall repair in June 2014, and on July 25, 2014 I am still following up with them to get final documentation and a accurate invoice. I have had to get aggressive with them and have invested considerable time into monitoring and follow-up. It is truly a shame because they do great work. If you decide to move forward with ARS, just know that you will need to be very organized and you will need to continually follow-up to insure that your project is handled and finalized in the manner that they promise. read more