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Atlantic Coast Surgical Suites

5.0 (1 review)
Closed • 6:30 am - 4:30 pm

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7 years ago

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Family Dental of Seabrook

Family Dental of Seabrook

2.7(7 reviews)
0.2 mi

My mother, who has dementia, had an appointment here, and the experience was extremely upsetting…read more We received a confirmation text the morning of the visit and arrived within about five minutes of the scheduled time. The receptionist initially acknowledged that our arrival was reasonable. During check-in, the receptionist's demeanor noticeably changed after reviewing my mother's chart. My mother and I are registered tribal members, and that information is noted in her records. She then stepped away with a coworker just out of sight. While we could not hear the full conversation, we could hear enough of the tone and partial comments to feel uncomfortable and unwelcome. After delaying the check-in process themselves, we were told we could not be seen because we were supposedly 11 minutes late. When I pointed out that part of that delay was caused by being asked to wait, the explanation changed and we were then told we had failed to confirm the appointment, despite receiving a confirmation text that same morning. What was most upsetting was how the situation was handled. Instead of helping resolve the issue, the office manager escalated it. My mother became visibly distressed and believed she had done something wrong. I had to bring her to the car to calm her down. When I returned briefly to cancel my father's upcoming appointment, the manager continued confronting me. Even after I left, she followed me out to my car and continued the confrontation, causing my mother even more distress. No patient, especially an elderly patient with dementia, should be treated this way. We had a much better experience here in the past, which makes this even more disappointing. Based on this experience, we will not be returning.

I'm really disappointed to be writing this, especially because the hygienist I saw at this location…read morewas absolutely fantastic--kind, skilled, and thorough. Unfortunately, my experience with the front desk receptionist, Derek, was the complete opposite and has ultimately led me to seek care elsewhere. I called to reschedule a cleaning appointment, only to find out it would cost me $300 even with insurance. I now understand that there is additional treatment required, but at the time, I was simply trying to schedule a basic cleaning that I assumed was covered by my insurance--especially considering I already pay $350/month for it. I figured some maintenance is better than none, and I was trying to do the best I could with my current financial situation. When I expressed this, Derek repeatedly spoke over me. When I asked him not to interrupt me, his response was, "Well, I can hang up if you prefer that." Completely unprofessional. What could have been a calm, understanding conversation turned tense due to his tone, lack of empathy, and dismissive attitude. To be told by a receptionist that getting a cleaning without the additional treatment would do more harm than good felt inappropriate--those are decisions and explanations I expect from a licensed hygienist or doctor, not someone at the front desk. It's unfortunate that one person's attitude overshadowed an otherwise positive clinical experience. I will be moving on to an office where the front desk treats patients with respect and lets the medical professionals guide the care decisions.

Aspen Dental - Seabrook, NH

Aspen Dental - Seabrook, NH

1.6(18 reviews)
0.7 mi

Somersworth, NH. This place is a shit show. They have been having computer problems for the last…read moreyear. They don't call you when they say they will, send you appointment reminders for appointments you don't have, don't have the true appointments you made and don't take any action to manually communicate when your appointment is or that you received an incorrect reminder. You Just get, corporate sends those out in error. So you know about it but don't take any action? I did like the dentists and hygienist and my family received good care once we got in. But it was so frustrating and time consuming that we are moving on. I would say AVOID THIS PLACE AT ALL COST!!

This is an addendum to the recent review outlining the tremendously inappropriate treatment of my…read morebrother, a middle-aged special needs adult, at the hands of the Seabrook Aspen Dental office. I was contacted today by their office manager, "Kaylie", who called me to discuss my recent negative review here on Yelp, presumably so I would retract it. In the course of the conversation with this young lady, she tried to convince me that my brother's diagnosis and care were entirely appropriate, (Mouthwash for an abcessed tooth), and that the problem was my brother, who was "sweaty, disheveled, and difficult to understand". When I asked why he was not prescribed antibiotics for the abscess, and scheduled for treatment to remove the damaged tooth, and why he was strong armed into paying over $100 out of pocket for an additional set of X-rays that he didn't need, (they were taken just a month prior in the Haverhill Aspen office) that should have been covered under his dental insurance, she became flustered and quickly tried to change the subject. I have rarely witnessed such unvarnished dishonesty and ineptitude. Folks, I'd suggest doing your own dental work with a drill from Home Depot before letting these dishonest nincompoops anywhere near you.

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Aspen Dental - Seabrook, NH
Aspen Dental - Seabrook, NH
Aspen Dental - Seabrook, NH

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Atlantic Coast Surgical Suites - sportsmed - Updated June 2026

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