I went to vertical runner on May 13th, I was there about an hour. She said I could not get the…read morecolor (light grey) shoes I wanted so we went online and I picked a cream colored shoe and was forced to pick a second choice just in case. Well, on May 26 my shoes finally arrived and to my surprise they were not the shoes I ordered not even the 2nd choice. She said she could re order them and I thought I'm not going to wait another 13 days for my shoes and hope they send the correct ones. I wrote down some info went home got on the new balance website and actually was able to order the color shoe I originally wanted and they arrived 2 days later, free shipping. Will not be going back there.

The lady that helped me was very knowledgeable. She took her time with me, spending probably around…read more20 minutes or so helping me. My feet feel great in my new shoe's. Will be back. Thank you!

Once again I was amazed at the merchandise selection, good prices, and great customer service at…read morethe Middleburg Hts.Fin. The employees always exceed my expectations in service, especially Kevin and Josh at the gun counter and Nicole at the checkout counter. They are the best!

the staff at the gun counter are the worst people I have ever dealt with! I simply asked if someone…read morewas available to help me and got the rudest response from some jerk. I asked another person if he could help me and got the same attitude. Unbelievable. This place is the worst!

Buckeye Sports Center - Shame on you!!!…read more Saturday of last week I went to Buckeye Sports Center to pickup my skis that were being tuned and to pickup another set of older skis that I attempted to sell at their annual ski swap. My older skis did not sell and I needed to pick them up. I was late picking up my skis as a result of my Father's illness, death and funeral. Buckeye Sports Center informed me that because I was late picking up my skis from the ski swap that I was not entitled to the return of my skis or the 200 dollars that I was attempting to sell them for (for which I was to receive store credit). Please note that Buckeye Sports still had plenty of other skis in back remaining to be picked up, they just for a very odd reason did not have my skis. I gave my return ticket to the store clerk and he stated that their records indicated that someone had already picked up my skis. My response was, "well clearly you gave my skis to the wrong person." The clerk responded, "how do we know that" - implying that I was lying to him. Please note that I have been a customer of Buckeye Sports for several decades and as recently had 4 pairs of skis tuned by them. I asked the clerk to review the situation with the owner of Buckeye Sports who was in back and he did. The owner did not have the respect, nor the character, to speak directly with me and instructed the clerk to tell me that there was nothing ownership was willing to do. Thereby callously disregarding why I was late picking up the skis and completely ignoring the fact that the reason why the skis were not there was because his employees made a mistake and gave my skis to another customer who had similar skis. Mistakes happen, but there is no excuse for Buckeye Sports' poor treatment of me as their customer and unwillingness to correct the mistake that was made by their staff member. Needless to say, I will never shop at Buckeye Sports. Their actions yesterday demonstrate bad business practices and even worse business ethics.

Best in class dealership. This was my second big purchase from Buckeye, and I'll continue keeping…read morethem first on my list for any future purchases. VIP Customer Service. They did an excellent job educating me about my new boat as this is my first boat after purchasing a Hobie Pro Angler from them years ago. They put a lot of time, attention, and detail into prepping my boat so it would be water ready. They worked with me to get all the features on the boat that met my needs. VIP Treatment with the boat pickup as they were flexible with scheduling, had a congratulations sign, everyone walking on the boat took their shoes off, they consistently offered drinks/restroom, their service guys came out to answer technical questions, and they highlighted critically important parts of the manual so I may quickly revisit for review as a lot of information was covered during pick up. They don't just want to sell you, but they want to make sure you are set up for success, you are safe, and you have an all around great experience on the water and with Buckeye. Customer oriented all around. Would recommend anyone give Buckeye the first stop before looking elsewhere.

I didn't visit this store but I did buy a nice tennis racquet on the PIAS webpage and it happened…read moreto be from this location. I had a question about the item so I called and spoke to the sales girl. She was very helpful answering my question so I ordered it. Shipping does make the item cost a lot more BUT it is not the fault of PIAS, it's just the cost of shipping which is beyond their control. I ordered the racquet on the 5th and received it fast. I think about 5 days later or maybe 4. Good that they promptly boxed it up and shipped it out to be out here in Southern California. I ordered a racquet from PIAS in North Carolina but and received the same great service and answers to my questions when I called them. I wanted to leave a positive Yelp review for the NC location but I didn't see a Yelp review page for them so I couldn't leave one. There is a local PIAS in Pasadena that I went to years ago and visited again a couple days ago to check out the tennis racquets. They have a nice selection of racquets there but not one I was looking for. I'll keep my eyes open for that location for racquets. I am an avid tennis player and like to try different racquets out of curiosity and PIAS usually has a nice selection to chose from. Actually the one I bought from the NC location was the first racquet I purchased from PIAS and it won't be my last. Well it wasn't my last because I got the one from the Ohio location but what I mean is I'll continue to buy from them as long as they have good selections and reasonable prices. I prefer to find it at the local location as not to pay for shipping but it's okay if I have to pay for shipping if I really want it but my first choice would be local. Actually the first racquet I bought from them was a Wilson Pro Staff 85 because I saw it and wanted it because I had one in the 90s I sold and wish I hadn't, so now because I was able to buy it from PIAS I now have a replacement for a very special racquet I used to own. I may not play matches with it because tech wise it's no match with my opponents but I will keep it for sentimental reasons and sometimes I'll rally with it. The Head Radical I bought from the Ohio location is really nice and I will be playing matches with it. There were a few scratches and scuff marks on it but that is to be expected with a used sports item BUT it was still in good condition and very usable. Great shopping chain.

I found their service to be courteous and efficient. The second-hand goods are hit or miss, as one…read moreshould expect. They do have good deals on some of the new equipment though. I expect to go back there on a semi-regular basis.

Service was good! Selection was tremendous! A bit pricey! Will go back and purchase some Guardians…read moregear!

Just a quick stop for a Browns hat. Despite an over abundance of merch, it's all perfectly…read moreorganized and the two young ladies we very helpful. I love going there for my sports gear!

If you are looking for outdoor and sporty gear and attire this is the spot for you! Fantastic…read morediscounts on all the brands you know and love. Decent shoe section, ton of tops, jackets, accessories for the whole fam and more. Kayaks, paddles, tents and all the things you would need to get you to spend more time outside. This particular store was neat and organized with a nice range of products and super fast check out.

lots of great value clothing for good quality. better than the other loaction, more to offerread more

This was our first time coming to this location. Sometimes it is different to tell if it is open…read morefrom the main street. I was able to see a couple vehicles, so I decided to stop in. The staff was very nice and this location has a decent selection of sports and urban apparel and shoes. There are sales going on and bargains to be found. The store was clean and organized. We will return.

My experience with Matt has exceeded all expectations. I live in Austin with nowhere to buy ice…read moreskates nearby. I'm up here visiting family and started researching options to purchase skates while in town and came across Matt's website. I emailed and we struck up a conversation. He was responsive and helpful. I finally made it to the store yesterday for a fitting and couldn't have asked for a better experience. Matt took the time to talk and get to know me and my needs. He gave me so many options and explained the pros and cons of each. He was upfront about price points (not cheap) and when/if a more expensive option was better for me. These are not entry level, recreational skates. Know what you are getting into. His prices were exactly what I expected for my needs. I tried on five skates in multiple sizes covering three brands to ensure that I was getting exactly what I needed. He includes heat molding, blade mounting and sharpening with a purchase. He was understanding of my need to think about it and not purchase day of. He wasn't pushy at all. I was able to text him and order the next day after confering with my husband. I will absolutely be back and Matt is now a trusted partner in my skating adventure.