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    Atlantic Union Bank

    1.0 (2 reviews)
    Closed 9:00 am - 12:00 pm

    Services - Atlantic Union Bank

    Business loan

    Personal banking

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    Edward Jones - Financial Advisor: Joe Mjelde

    Edward Jones - Financial Advisor: Joe Mjelde

    (2 reviews)

    From a person who worked in customer service for over 10 years: A rant…read more Recently, my husband and I wanted to make some changes to our account, but we decided to use this local office since the financial planner we use works for a branch outside this area. We don't need the planner for what we wanted to do. It was an administrative task that any branch could accommodate as the planner works for a national chain. My husband called the local office and said that I would stop by either that day or the next. He got their business hours. I went the following day with our baby during said business hours. The door was locked. I knocked. I called on the phone. No answer from either. The voicemail message repeated said business hours. I left a message. Needless to say, I was quite frustrated hauling an infant that I am still getting used to taking out and as a customer that saw no explanation as to why they were closed. I waited five minutes with a fussy baby and then left. Shortly after I returned home, the Administrative assistant called back and apologized profusely. She did make excuses, but she sounded sincerely sorry. We all make mistakes. She admitted her's. That's good customer service. I returned the next day and said nothing about the past mistake. However, the administrative assistant realized who I was. She said "Oh, you know yesterday, I thought you were a client. Next time, you really need to call before you come in and make an appointment." I was appalled that she put the blame on me. It was never stated that we needed to make an appointment. "My husband did call," I told her, "and said I would be coming either that day or the next." What difference does it make if I am a client of this branch or not? So I added: "I may not be your client but I am a customer of this company." That was bad customer service. And it negated the very nice apology that was previously made. Overall, I left that office with a negative experience.

    Joe is a great advisor and is very attentive. He spends significant time educating, and helps you…read moreget to where you need to be. They are also very responsive.

    DC Financial Services

    DC Financial Services

    (11 reviews)

    Introduction: When…read moreyou just move here from West Coast, it can be a challenge trying to find someone you trust to do your taxes. I literally called 15 Tax advisors, until I got lucky and found Delisa. Customer Service: 5/5 Talking about the best service we've ever received, not just as a tax advisor, but in general. Delisa goes above and beyond for us, more importantly, flexible and super easy to work with. Knowledge: 5/5 There's a reason why I came back the second year and plan on using Delisa every year as our tax advisor as long as we live here. Obviously, Delisa is super knowledgeable with every aspect, but what's impressive is how current Delisa is in staying up to date with all the new laws, guidelines and rules. You can clearly see how genuine Delisa is when helping us. She gives you 110% of her attention. Furthermore, her attention to details is stunning. Price: 5/5 With the amount of work, details and service we got, the price becomes secondary. Office Cleanliness: 5/5 IMMACULATE! Even though there was three of us in the room, Delisa does not take any chances when we met in person. Delisa ensure that she met us at a larger conference room, so that we can comply and adhere to social distancing with ease. Tips: Once you give Delisa a chance, I am pretty certain she'll be your tax advisor next year and the next and the next.

    I had the opportunity to speak with Ms. Corbett and she was AMAZING. She was very kind and patient…read morewith me, which I appreciated because I had a number of questions. She was very thorough, and was able to assist me in all my needs. I recommend that anyone needing assistance to give her.

    Atlantic Union Bank - businessfinancing - Updated June 2026

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