I cannot say enough good things about the staff at Emergency Pet Hospital of Glendora…read more Friday night was one of the most stressful nights I've experienced as a pet owner. My Frenchie was having her first litter, and things became very chaotic very quickly. On the way to the hospital, she had her first puppy right there in the front seat of my truck! When we arrived, I called to let them know what was happening, and they were kind enough to come outside and help bring her and her newborn puppy inside. From that moment on, I felt like she was in good hands. The staff was incredibly welcoming, gentle, and compassionate. They knew how to keep me calm without overwhelming me with how serious her C-section was. I was scared and had so many questions, but someone was always there to explain the process and talk me through what was happening. There was honestly no wait time, they took her in right away. I also really appreciated how comfortable they made me feel discussing the cost of everything. I never felt pressured or like I was being pushed to make a decision based on money. Everything was explained clearly, and I felt respected throughout the entire experience. My Frenchie is now home recovering, and I'm so grateful to everyone who took care of her and her puppies. Thank you for being so kind, patient, and compassionate during what was an incredibly scary night for me. I truly appreciate everything Dr. Roy & team did for my girl.

This review has taken me some time to post because it has been a difficult situation to process. We…read moretook our 6 year old otherwise healthy Labradoodle in due to extreme lethargy and swelling. Intake was fine, but that was the only part of the experience that was. Our dog was taken away for testing and we were left to fill out paperwork. While we were doing that, another patient was trying to make payment for their dog's sudden euthanasia. His card was not working and he was offering alternate ways to pay with no real help or feedback from reception. He felt a bit panicked...his significant other was crying in the exam room while the fact that his card declined had become a very public discussion in the lobby. While we were there an owner came in with a dog that had been hit by a car and another owner came in with a pet with a snake bite. Both were visibly rattled. I had to help one of the owners fill out the intake paperwork, as no help was offered. While we have a dog being put to sleep in one room, two frantic owners in the lobby, and me anxiously awaiting test results, the two people at the front desk talked about their weekend plans and laughed. This went on the entire time I was in the lobby. We were taken to an exam room. The doctor could not pull up the xray images. After waiting for some time, my nerves were frazzled and I ask that she simply dictate what she found, as we did not need visuals. She denied my request and left for 15-20 minutes while trying to figure out how to get the results sent to the correct computer. That wait was horrible as we had absolutely no clue as to what was going on. She finally returned and told us that there was an issue with our dog's spleen and that the surgery would be $8,000 and "probably not worth it." The other options were to take her home and simply wait for natural death, take her home with Chinese herbs that would help death come sooner but not ease the pain, or put her to sleep. At that time I asked my husband to bring our children down to say goodbye. Understand, that morning we left for work with a perfectly healthy (so we thought) 6 year old dog and this decision was absolutely unexpected. After waiting an eternity, the tech came in and administered the medication that caused her breathing to slow and eventually stop. We never saw the doctor after our decision was made. No one offered condolences or their expressed regret that we had such a heavy experience. In fact, though there were signs on two doors that said "please be quite, someone is saying goodbye to a loved one" we walked out with red, swollen faces to staff still cracking jokes behind the desk. It felt surreal. Sometime later a voicemail was left letting me know her remains were ready for pick up. Before I could call back, they placed a second call. Quite frankly, I wasn't ready to take that call knowing what it was about, but I answered. The person on the other end was very matter of fact and ended the conversation saying that if I don't come by the end of the week my dog's remains would "be disposed of." Mind you, this is the first time their office ever talked to me...it isn't like months or even weeks had passed since I was given this information. Additionally, my dog's cremation was a service that I paid several hundreds for. To act like they were doing some favor by holding her 5" x 7" box in their office until I could pick her up was unacceptable and cruel. Over the years I have had many pets that passed and I have never, ever experienced such treatment. I, unfortunately, have to drive by this location daily and every time I do I think back to the poor treatment we experienced from the time we checked in until we picked up our dog's remains. I write this as a word of caution because I would genuinely hate for another pet loving family to ever experience this.

I wish I would have come here immediately instead of the other veterinarian office that I went to…read morefirst. Dr. Shannon Graham is the best! She correctly diagnosed my dog Max's issue, which my previous vet misdiagnosed. She then successfully performed surgery on Max, being very careful with the sedation because of his advanced age, but simultaneously throughly and completely treating my dog. On top of that, she spent time with us to make sure that we understood what was happening and how to follow up with Max's care at home. You can tell she really loves animals and has a heart for people. We even found out that Dr. Graham stayed almost 3 hours late to help us, after having a very challenging day with her other patients. I also really appreciate the rest of the staff here, who helped me get Max into the facility (he's heavy!), and who were both professional and kind. As above, I wish I would have come here first. Don't waste time and money going somewhere else that may misdiagnose your dog, like what happened to me. I highly recommend that you come here first, too!

Please read this before coming here. I brought my very sick senior yorkie in yesterday morning…read morearound 10 am since we were referred here by another EMERGENCY hospital that was not equipped for an ultrasound which was what my baby needed. We didn't get vitals until an hour later and then once we're in a room an hour after that to talk to a dr we waited for another 2 hours and then the dr tells us they'll go ahead and do the ultrasound and said it will be done anytime before 6pm because we were a "walk in" THIS WAS AN EMERGENCY SITUATION and my dog was actively dying!! Mind you we got there at 10 and the whole time his gallbladder was ruptured and leaking and there was no sense of urgency at all. Not to mention the doctors attitude was so cold and casual I believe her name was Zamora. Once the ultrasound was done around 3/4 pm we waited and waited and waited still for them to talk to us about the results probably over another hour or two we were waiting all for Zamora to come in very causally once again and say his gallbladder is the cause of all this and it has mucocele which is causing inflammation and he needs surgery. She just came in, opened her laptop and told us the findings. She didn't even SHOW us the ultrasounds or go in depth like every other place I've been to. You would think for $1,900 they would do that but no all they care about is the money and it shows. After she told us the news I say when are you doing the surgery and she responds "right now I'm holding the surgeon here" and then quotes us 17k minimum and 20k maximum for this surgery and hospitalization. So we're over here panicking and stressing because he's actively dying and they're trying to rob us and on top of that giving him a 50/50 chance of survival. Me and my mom were in panic trying to find another way another place to just save my dog since this is just not realistic for an average person but they seem to think otherwise. Anyway we asked if we could have a moment to discuss and make phone calls and throughout this whole time suddenly they were readily available and not busy and kept coming in to the room asking if we've made a decision yet and then at one point come in to say "so you're not doing surgery then? So I can send the surgeon away" how could they say that when all they had done all day was making us wait and suddenly it's urgent only when it comes to getting money!! And every time I asked a question regarding his rupture and gallbladder the lady kept saying "let me ask" "let me check" because the doctor that was just there had already disappeared!! We ended up making a phone call to an amazing vet hospital in Tijuana called "hospital de Mascotas SAJI" we called them and they said to bring him in as soon as we could so we got our baby back from this place and declined the surgery which they did not look too happy about. On the way to TJ, the vets over there were asking for all his lab work in order to be prepared for his surgery and when I called marqueen for his records and ultrasound results to be emailed to me they took over an hour and I had to call 3 times! said the doctor needs to sign off even though we were just there and we're entitled to our records. We made our way to Tijuana Mexico where they did a quick ultrasound that took minutes as soon as we got there and then proceeded with surgery. Unfortunately our baby didn't make it I only wish I would have come to this place in Mexico sooner. If only MarQueen treated this as an emergency as it was after all it's in their name and did tests sooner perhaps we could have gotten him to his surgery sooner and he would have had more of a chance since he was too far gone by the time the whole day of waiting around has passed. To everyone reading this I suggest you find a vet in Mexico or go to this one for a pet emergency or even any need. They care so much more about your pet for not even a fraction of the cost and on top of that they were COMPASSIONATE. I was also quoted $1,800 in Mexico for the same surgery, medication and hospitalization if my baby had pulled through.

I'm really thankful for the team at Emergency Animal Hospital of San Gabriel Valley for taking care…read moreof my dog this past weekend! Dr. Contreras was very knowledgeable and acted fast. She quickly diagnosed my dog with pyometra and got her into surgery right away. I felt very comfortable and trusted her guidance. You could tell she genuinely cared, and she even called the next morning to give me an update, which I really appreciated. Dr. Mao and the whole staff continued caring for my dog and were professional, friendly, and supportive throughout the entire process. I'm especially grateful that this hospital is open overnight for emergencies. I truly believe their fast action saved my dog's life!

Our older dog and younger puppy had a small disagreement and our puppy ended the night crying and…read morewith a cut in his mouth. All the Pasadena emergency vets we called had a 4-5 hour wait, but this vet was readily available and close enough. Andrew answered our phone and helped with the intake. He was calm and easy to listen to. The exam itself was around $130, and with some antibiotics and pain meds, we went home. I know this issue was minor but it helped to have reliable access. I'm appreciative of the vet team at this emergency location and will rely on them for future instances.

I was impressed at how friendly, thorough, and accommodating they were. The vet was very willing to…read morefind out how I can get the best treatment for my cat at a reasonable price. Their receptionist, Ashley, was very kind and helpful as well.

Over the course of a month, four different outside veterinarians checked my cat Benny for a watery…read moreleft eye, decreased appetite, and decreased activity. None could find anything other than a plugged tear duct. Benny finally got so dehydrated that I brought him to the emergency room at Inland Valley Veterinary Specialists. The doctor there that night, Dr. Jeffrey Patlogar, examined him and immediately suspected a tumor behind the left eye. He recommended an ophthalmologist, who ordered a CT scan, which indeed showed the tumor. Dr. Patlogar knew it was most likely a lymphoma, and started prednisone and L-asparaginase while waiting for an oncologist to see Benny. The oncologist concurred completely with Dr. Patlogar's assessment and treatment. Because of his timely decisions, Benny survived long enough to get radiation therapy. He has been back to his old self since. I am amazed at, and very grateful for, Dr. Patlogar's clinical expertise. He basically saved Benny. Furthermore, everyone at IVVS from the receptionists to the nurses consistently showed compassion and attention to my cat and me. If and when Benny gets sick again, we will be coming back to this ER.

My dog was attacked by a big dog. I am so thankful that the doctor and staff were there to help me…read morehelp. I will always be grateful for their kindness. She's recovering now and I recommend East Valley hospital for animals is clean. Staff is great. The doctor was amazing and I will continue bringing my animals there. facial very compassion to animals and very loving if I can wait it at 10 I would've given it a 10 yeah Thank you everyone so much

Dr. Garg is a wonderful veterinarian who took excellent care of my dog. He was knowledgeable, and…read morethorough, and took the time to answer all my questions and keep my dog comfortable. The staff was also friendly and helpful. I would confidently recommend Dr. Garg to anyone seeking a compassionate, trustworthy veterinarian who truly cares about their pet's well-being.

Losing a pet is never easy, but saying goodbye to our beloved 16-year-old Pekingese was one of the…read morehardest things our family has ever had to go through. In such a devastating and heartbreaking moment, the staff and doctors at Corona Animal Emergency Center were absolute angels. From the second we walked through the door, they treated us and our sweet dog with the utmost dignity, gentleness, and profound compassion. They did not rush us at all; instead, they gave us all the time and space we needed to say our final goodbyes, explaining the entire process with so much empathy and care. While our hearts are completely broken, we are endlessly grateful for the tenderness and kindness the staff showed during our baby's final moments. They made an incredibly painful experience as peaceful, respectful, and comforting as it could possibly be. Thank you from the bottom of our hearts for the incredible grace and care you provided.

I was very skeptical about coming to this ER based on the reviews, however, my experience was…read moreexcellent. My dog had ACL surgery about a month ago and somehow managed to rip off the stitching, we were very worried that she was going to catch an infection since she had an open wound! I brought her here, upon entering, Skylar greeted me and was very nice. She advised me that there was a "2 hour wait" which was fine. After about 1 hour, a technician cameout to look at my dog, he took her back and about 15 minutes later another technician cameout with the proposal. They sutured her back up and we picked her up about 2 hours later. The price was very reasonable and we were very happy with the service, we will definitely be back if we ever need any emergency services!

I would like to give kudos to Salina. She is truly a wonderful and caring person. I was having…read moretrouble giving my dog his medicine--so much so that he bit me. When I called VCA for assistance, Salina immediately stepped up to help. On multiple occasions, I had to bring him in, and each time she greeted me with a smile and was ready to assist. She took the time to sit with me, listen to my frustration, and understand my concerns about my dog. She never rushed me, and I never felt as though she didn't care or that I was just another customer. That meant the world to me. I genuinely felt heard. All of the staff at VCA deserve a big thank you. From the doctors to the reception team, everyone has been truly outstanding. You all have my heartfelt appreciation.

I would give this place 10 stars if I could. It took me over a year to write this review because I…read moreget choked up talking about this, or even having to re-live it. But I think people deserve to know about these vets. My 4 yr old Pomsky was experiencing issues breathing at around 10pm on March 31st 2025. I had this location in my notes as a top choice ER since they are the closest to my home. My Pomsky abruptly died and unfortunately, she was already gone by the time I placed her in my car. I still wanted to fight to save her. I rushed her to this VCA ER and I stormed into the building with my limp 25 lb dog in my arms, and the receptionist IMMEDIATELY jumped up and lifted her arms and collected my beautiful girl. I begged them to try to save her and try if they could. They immediately took me into a room and told me softly they'd do everything in their power. Minutes later, they gently told me she passed and I was grateful how empathetic and kind they were to me. They allowed me to see her and say my goodbyes and they offered cremation services. They were sweet, empathetic and kind to me the whole time. They told me to stay however long I needed to. Fast forward to a few days to a week....they sent me a card with all their notes and signatures sharing their condolences and showing so much kindness for my beautiful angel. I still have the card. Thank you all so much . The very next week after, I received in person a beautiful box with her ashes, nd her paw prints and a piece of her fur. This vet gave me so much reassurance and closure I needed. I love you guys.

Thank you so much to the friendly staff and vet. Helped us immediately and reasonably pricedread more

Dr. Kim is truly amazing. He's very straightforward and honest, he won't sugarcoat your pet's…read morecondition or give false hope, which I really appreciate. You can tell he has many years of experience, and he genuinely cares about the animals he treats. The clinic is very clean and has a warm, loving environment. They're also open late and 7 days a week, which is incredibly helpful when you need flexibility or have an urgent situation. Highly recommend Dr. Kim if you're looking for an experienced and honest vet who truly cares.

We cannot say enough wonderful things about ACCESS in Pasadena. Over the years, they have cared for…read moreseveral of our beloved animals, including our sweet Artie, who recently passed away, and our girl Moo, whom we lost last year. Through some incredibly difficult and emotional situations, the team at ACCESS has consistently treated our animals -- and us -- with compassion, kindness, professionalism, and genuine care. Rebecca, Natalie, Vanessa, and so many others have gone above and beyond for us. The communication from the entire team has always been excellent. They make sure we understand what is happening, help us get the records and information we need, answer questions thoughtfully, and are consistently responsive and helpful. Those things matter so much when you are scared, overwhelmed, or trying to make decisions for an animal you love. Every time we have needed emergency or specialty care, we have felt like our dogs were in capable, thoughtful hands. It is such a gift to have a veterinary team that not only clearly loves animals, but is also smart, thorough, communicative, and exceptionally good at what they do. Dr. Cole was Moo's cardiologist, and we were incredibly grateful for the care she received. Dr. Naman also performed surgery on Artie's leg several years ago, and because of that surgery he was able to run freely and enjoy his life again. We will always be thankful for that. Losing Artie and Moo has been heartbreaking, but when I think about the care they received at ACCESS throughout their lives, I feel an enormous amount of gratitude. They were treated with dignity and compassion, and we always felt that the people caring for them genuinely wanted the very best for them. Our experiences with ACCESS have been consistently excellent -- from cardiology and surgery to emergency visits, communication, follow-up, and helping us with records afterward. They are thoughtful, organized, kind, and willing to go the extra mile. We feel incredibly lucky that we found ACCESS, and I really wanted to give their team the shoutout they deserve. Whenever one of our animals needs care in the future, ACCESS will continue to be one of the first places we trust. They are simply the best in veterinary care, hands down. We are so grateful to everyone there who has cared for our little family over the years. THANK YOU everyone at Access for always taking such good care of us and our fur babies

We arrived early, so early in fact that the Cardiology Department was not yet open…read more We waited in the car and since their parking lot was open and large it wasn't an issue. It was our first time within the ACCESS network so we did not know that the Cardiology Department was separate from Internal Medicine and the Emergency Department. We didn't know that there were so many varying departments. It didn't set in that this was a specialty clinic not a traditional veterinarian office (even though "specialty animal hospital" is literally in their name...haha). The Cardiology Department was on the second floor in a building shared with other companies. The office was clean and peaceful. The women at the front desk were kind and patient. They answered our questions and were helpful. We were seen quickly in the consultation room and I love that the nurse drew a cute little picture with cat ears and whiskers, and put our cat's name on the white dry erase board that was outside of the consultation room. She listened intently to our concerns as it had already been confirmed that the referring veterinarian had provided our cat's health records. We fully expected to wait a while for the doctor since we were about forty minutes early but about five minutes later Dr. Cole greeted us warmly with a team of onlookers (supporting doctors, maybe interns too not exactly sure). Dr. Cole was patient and explained the process for examining our cat's heart health. He answered our questions and took our fur baby for the testing. Around twenty minutes later he and his team returned with the results. He explained the prescription medicine that would be beneficial for our cat and gave further medical advice for our cat. I really appreciated the transparency and clarity around the results. I felt relieved to have such a warm, competent and friendly doctor handling the care for our fur baby. It wasn't cheap but it was worth it. Grateful to Dr. Steven Cole and ACCESS Pasadena!

We've had many cats over the decades and they always go South on weekends, never fails. Our vet…read morerecommended this hospital and once again he was right on the money. We had to put our beLOVEd cat to sleep yesterday. Since it was an emergency hospital, we couldn't just show up at the appointment time but wait about 90 minutes, which was hard but I understand other pets had emergency situations. The all female staff (?) were kind, calm, and wonderful. This team must enjoy working together. The process was polished and caring, and Dr. Crossin made us feel like she's known us and our little boy for years. I miss him so much already and I'm happy this place was here for us. ************************ I'm surprised at how low the Yelp rating is here. My best guess is that when people love an animal and have to spend big bucks on emergency surgeries and such, the frustration bleeds thru to reviews. In life or death scenarios, our emotions run high and sometimes expect too much from people who can only do so much? Nothing about our experience here indicated haphazard or inconsiderate care, for what that's worth.

I am writing this to share my recent experience, which was a mix of helpful medical care and deeply…read moreconcerning professional conduct by a staff member named Naomi. On the early morning of May 7th, I brought my dog in for labored breathing. After X-rays, the vet determined he had an asthma attack caused by allergies and that his lungs were inflamed. They administered an injection to calm his breathing and sent us home with steroids. However, by 4:00 AM on May 8th, his breathing was still strained, so we returned. He received another injection and a prescription for Albuterol. Unfortunately, the pharmacy process became a nightmare. A local CVS could not fill the script due to technical errors in the way it was written. I then placed an order through Chewy.com on the morning of May 8th. By May 10th, Chewy confirmed they were still waiting for the clinic's approval. When I called the clinic to follow up, I had the misfortune of speaking with Naomi. I explained that my dog had been struggling to breathe for two days and asked why the approval was being delayed. She was incredibly rude and insensitive. When I expressed my desperation to get my dog his medication, she told me that if he couldn't breathe, I should simply "take him to a different clinic." When I told her I was going to bring him back to AEC, she said they were no longer accepting patients today. When I asked to speak to someone else besides her, she placed me on hold for 25 minutes. When I tried to call back three times from my own phone, the calls were sent immediately to hold. Suspecting I was being screened, I called from a friend's phone, Naomi answered immediately. When I asked why I was being sent straight to hold, she stated she would leave me there until she had "new information." I was so shocked with her condescending tone. I even asked if she was hearing the way she was speaking to me, she replied, "Yes, I am," and put me back on hold. After being left back on hold for several minutes, I hung up and called back. Bella answered the phone. She was the complete opposite of Naomi. Bella went out of her way to help me. I told her I no longer wanted to wait for the approval for Chewy to fill the order and was going to see if I could fill the prescription at Walmart. Bella called around to different Walmart locations to confirm they had the Albuterol in stock. Thanks to Bella, I finally have the medication. While I appreciate the medical diagnosis and Bella's help, Naomi's lack of compassion was unacceptable. No pet owner in distress should be treated with such hostility, especially when the delay involves watching their beloved pet suffering. If you bring your pet here, please be cautious of Naomi's involvement in your care. I have seen other reviews talk about an emergency vet in Redlands. I was not aware there was one. I can't imagine returning to this clinic now after the treatment I received from Naomi.