This business is AWFUL.. I hired a BrightStar caregiver for eight hours to help with post surgical…read morecare. I fell asleep for one hour after the caregiver arrived and my "caregiver " apparently decided to make a swift exit for the front door! Additionally, the front door was left unlocked on the way out, leaving me in a dangerous and precarious position when I was least able to handle a situation like that. My pain medications were missing as well, unfortunately. When I contacted BrightStar about my experience, the owner/ manager could have cared less. Very indifferent to the care their organization provides. Do yourself a favor and avoid this business at all costs.

We have been using Brightstar for the past three months to help our brother transition to living…read morealone. We have been very happy with the care and concern he has received as well as the communication with us concerning his care. Teresa has been wonderful and we are very fortunate to have Brightstar's help!

They truly care for their residents! Nice clean facility with friendly staff!…read more My Mom loves it!

Residents are ignored! Residents are left dirty from urine and poop and the aids get an attitude…read morewhen asked to clean up the residents. The activity director is a horrible person as well. The director does not make the residents happy by planning activities they enjoy and love. The activities that are planned are for the convenience of the director only. It is a shame that our seniors and family members have to endure a horrible and uncaring staff as this. Also, the residents windows are nailed shut! Isn't this a fire hazard? Water drips from the ceiling when it rains and mold exists throughout the building. This place needs a complete overhaul and restaffing with people that actually care.

My Mother has lived at Belmont Village for 4 years now. She loves it…read moreand we love her being there. Besides the nice facility, good food, great staff, and friendly residents she especially enjoys all of the varied activities that she gets to do with the other residents. The Belmont provides many activities there for them and the staff also takes the residents out to other places for meals and for fun. My Mother is in the choral group, the Saturday night movie group, the Bingo group, the Sunday afternoon excursion group and several more. And they all say that she never misses Happy Hour! When my Mother reached her 90's, my husband and I visited every place in town, we felt that the Belmont would be the place my Mother would like the best. It was sunny, clean, well-designed, pet friendly, and welcoming. We are so glad when she often tells us how happy she is living there.

Less than a handful of qualifies Care Givers at this facility. They are overworked and it takes…read moresome time 30 minutes to answer a distress call. My aunt died from lack of oxygen, where she required guarded care. The caregiver called for a nurse and no-one came, she died on the way to hospital. I have learned this is typical that they take in residents that need personal care but do not have the proper staff to do this. These facilities work on tight budgets, please make sure you check then thoroughly.

They have looked after my father giving him a home when he had to leave his. Has the smell of a…read morehome and not a facility. He is happy when here. Highly recommend.

Magnolia Springs is a very warm and inviting community. The facility is beautiful and is in a…read morewonderful location. They have so many activities daily to keep the residents active. The staff express great care for their residents throughout the day and truly have a passion for this community. Magnolia Springs is the only place I would have my loved ones go if I could no longer care for them.

During my mothers stay, the flu epidemic caused the residence to be quarantined. When food was…read morebrought to her room, they didn't open containers, remove wrapping, tops, or have food cut up. I found that no matter how many times I ask staff to please present food ready to eat, they still continued to just drop off food, sometimes at the counter and not cut into small bite size pieces and left still enclosed. (She can't use walker and carry her food to the table.) Had I not been there, she would not have been able to eat most of her food and would not have been able to drink at all because all drinks are sealed. Some of the staff was better than others at helping her and to chose from the menu. The place is a great place but I was reminded that it is an assisted living facility. Overall, Staff could use better training.

My grandfather lived in the memory care unit here for about a year and a half. The staff here is…read moreincredible. They genuinely care about the residents and work hard to get to know them and make sure their needs are taken care of. The only criticism I have is the communication. The staff was not great at communicating with the family or each other. During the Covid lockdown, we would make appointments to see my grandfather, and when we arrived no one knew we were coming. When we were moving him out, some of the staff said we had to clear everything out of the room, while others said we could leave things we wanted to donate. There are other examples, and it was frustrating, but ultimately they took great care of my grandfather, especially when we couldn't visit him during Covid.

Hello, I'm former nurse with an incomplete C 5/6 spinal cord injury. I use a power chair and until…read morerecently was able to live independently in my own home. My father also lived about 15 mins away, but he however sadly passed from covid in Feb. It was at that time I decided to move closer to my sister in Kentucky. After choosing Wickshire Blankenbaker, I worked with them to coordinate a move. However, I unfortunately had health issues arise that not only made a move to Kentucky impossible, but also my ability to live independently now at all. I have tried and tried to communicate my circumstances to WB, but cannot get the lady to respond. In the mean time, they continue to debit $2100 rent from my banking account each month for a total $10,500, in an addition to a one time community fee of $3000. I just yesterday arrived back to an assisted living facility costing me over $3000 that I'm struggling to pay. I've had three (3) week long or longer hospitalizations in 5 months. I'm at my wits end. All I can do is cry.

My mother needs glaucoma eyedrops every night. I come every other week and they did have it two…read moreweeks ago and she did not get it tonight 6.5.26. Nursing staff stated she did not get it last night. I am so upset.

Just very rude and hateful nurses. 3 nurses busted into my mom's room at MIDNIGHT wanting to see a…read morerecent procedure she had done. They didn't understand the procedure so they decided at MIDNIGHT they were going to come pull her out of bed to look at it. Thank goodness I was spending the night to stop them. Had to stand there and listen to their crazy rantingS.....AT MIDNIGHT!!! SO UNPROFESSIONAL!!!