I'm a little bit biased with this review because my wife works there. That said, StoryPoint…read moreMiddletown (Louisville) really is an amazing new independent and enhanced living complex for seniors/retirees. For starters, StoryPoint is new to the Louisville area. They already have established locations in Indiana, Ohio, Michigan and Iowa, to name a few. StoryPoint is also close to opening another Kentucky location in Union (near Cincinnati). But their Middletown location is at 500 Meridian Hills Drive. So, if you're heading east toward the Gene Snyder Freeway, take a RIGHT onto Meridian Hills Drive from Shelbyville Road and follow it all the way back. Although there are seemingly a ton of Senior Living facilities in the Louisville metro area (mainly because our senior population is much larger than our younger population), this new 3-story complex offers residents quite a lot, such as: 1.) One- and Two-bedroom apartments with balconies; 2.) A formal dining room with wait staff; a bistro with a bar and large screen TVs; and a small snack bar -- all of which are managed by an in-house food services director. Additionally, all meals are made in-house daily by their chef and sous chef; 3.) A library complete with books, computers and games; 4.) Wellness and Life-Enrichment activities areas, all headed by in-house personnel; 5.) Transportation for outings; and 6.) An Enhanced Living section of the complex for individuals who may need additional assistance with their day-to-day activities. To me, StoryPoint looks and feels like a really cool state-of-the-art new hotel. So, if you're thinking about retiring (or know someone who is) and are looking for an awesome place to live, you should check out StoryPoint in Middletown! Phone: 502-203-0237; Online: storypoint.com/middletown

I had to move my in-laws from their previous personal care facility because they were told that…read morethey were going to move people in from a covid positive facility. We only had about a week to find a solution, and we are so grateful that we found StoryPoint! The management that worked with us to get us in there on such short notice, went beyond the call of duty. We were so impressed by the kindness and compassion of Matthew, Kyle, Zac and kristy, who all worked tirelessly to get them approved by their insurance company and get them in a beautiful brand new apartment. They have been there for a month now and everyone has been so kind and helpful and the food is beyond delicious! We can't wait until it opens for family to have dinner with them because the food is of such high quality and yumminess. The most important thing is that my in-laws are happy and content and that wasn't the case for their previous facility. If you are looking for a place for yourself or your loved ones, Storypoint is the answer!

My Grandad recently moved into the Memory Care part of this facility. The staff is extremely…read morewelcoming, and very good with the residents. We were able to bring in furniture and decorations from his house, which helps to make him feel more at home. They even let us hang things on the walls. There are always activities going on, and they go out to eat about once a week. They really encourage the residents to be involved in activities, and that has really helped my Grandad adjust to this new situation. If you have a family member moving to personal care or memory care, definitely consider this place.

This business is AWFUL.. I hired a BrightStar caregiver for eight hours to help with post surgical…read morecare. I fell asleep for one hour after the caregiver arrived and my "caregiver " apparently decided to make a swift exit for the front door! Additionally, the front door was left unlocked on the way out, leaving me in a dangerous and precarious position when I was least able to handle a situation like that. My pain medications were missing as well, unfortunately. When I contacted BrightStar about my experience, the owner/ manager could have cared less. Very indifferent to the care their organization provides. Do yourself a favor and avoid this business at all costs.

We have been using Brightstar for the past three months to help our brother transition to living…read morealone. We have been very happy with the care and concern he has received as well as the communication with us concerning his care. Teresa has been wonderful and we are very fortunate to have Brightstar's help!

Beautiful Campus with some great employees. I enjoyed spending some time with their employees…read moretoday. Thanks for what you do!

If you care about your family do not let them come to this place, my roommate asked to the bathroom…read morebecause he's unable to move on his own he waited 2 and a 1/2 hours before someone helped him and by 230 he's still hadnt eaten lunch. I asked 5 staff to help him, The guy falls asleep with tv on & up loud and its 90 degrees in here; I asked several times to move, nursing staff said several rooms open but Admin staff play games, make excuses and offer to transfer me. I need bed rest for 3 weeks due to total ankle replacement, how do you get rest laying in a pool of sweat with tv blaring? Trying to tough it out but I wish I never came here. Most staff are awesome! But a few admin can really wreck your recovery.

My grandfather lived in the memory care unit here for about a year and a half. The staff here is…read moreincredible. They genuinely care about the residents and work hard to get to know them and make sure their needs are taken care of. The only criticism I have is the communication. The staff was not great at communicating with the family or each other. During the Covid lockdown, we would make appointments to see my grandfather, and when we arrived no one knew we were coming. When we were moving him out, some of the staff said we had to clear everything out of the room, while others said we could leave things we wanted to donate. There are other examples, and it was frustrating, but ultimately they took great care of my grandfather, especially when we couldn't visit him during Covid.

Hello, I'm former nurse with an incomplete C 5/6 spinal cord injury. I use a power chair and until…read morerecently was able to live independently in my own home. My father also lived about 15 mins away, but he however sadly passed from covid in Feb. It was at that time I decided to move closer to my sister in Kentucky. After choosing Wickshire Blankenbaker, I worked with them to coordinate a move. However, I unfortunately had health issues arise that not only made a move to Kentucky impossible, but also my ability to live independently now at all. I have tried and tried to communicate my circumstances to WB, but cannot get the lady to respond. In the mean time, they continue to debit $2100 rent from my banking account each month for a total $10,500, in an addition to a one time community fee of $3000. I just yesterday arrived back to an assisted living facility costing me over $3000 that I'm struggling to pay. I've had three (3) week long or longer hospitalizations in 5 months. I'm at my wits end. All I can do is cry.