I have Stage 4 colon cancer and just moved here recently. I had no idea where to go and I am so happy that I found Atrium in High Point. Dr. Huff is amazing as well as the entire staff. I have been healing so well and am so grateful. read more

Unfortunate to provide such stellar healthcare medically, while having a very poor food service. From menu layout & static offerings, to unbelievable delivery times of 60-90 minutes & even longer, to consistently missed items included (like dressing for last night's salad!), to order takers who sound really unhappy at their work, the provision of nourishment -- an important part of helping patients start to feel better & recover -- is pitiably below any basic expectation for an otherwise remarkably fine hospital. I'd suggest the executive leadership try eating as patients must for even three or four meals & I bet improvements would come quickly. We're this a restaurant in the marketplace, it would have closed in a month. Of course one doesn't come to a hospital "for the food," but really? At least try to make it a better part of the healing process, please! read more

As I write, my wife and I have been waiting nearly four hours in a waiting room of the Emergency Department where we came for treatment following a head injury resulting from a fall in nearby Hayworth Cancer Center. The quality of care is difficult to assess as we have yet to receive any, other than a CT scan which she received three hours ago. read more

Please go somewhere else for your health's sake. I was left in the ER waiting room for four hours, despite being sent there by my primary care doctor for emergency surgery, as they kept prioritizing other patients (some were seen and left while I was still waiting; clearly not higher acuity). Never received help (other than having blood drawn) so finally left and was sent to Cone Health ER in High Point the next morning by my doc. There I was taken back, put on morphine, and in an ambulance being transported to Greensboro for emergency surgery all within three hours. Surgery was successful! Go to Cone ER in HP if you really need care. Also much, much cleaner facility with friendly, competent staff. AWFBH still billed me/my insurance for thousands of dollars for the four hours of waiting room time (they did take labs and I agreed to pay for that) and refused to remove the charges despite having false information in their records such as I was transported via ambulance, etc. Zero out of five stars experience. read more

Rude comments from staff about how "our whole group" cannot find their way around. Yet the atrium facility in my town has better signs and staff willing to help. Lost and trying not to freak out you have staff being rude, rolling their eyes, making comments. I know some people aren't easy to deal with but half the people in there don't know where to go and talking to multiple other people in elevators and everyone else, it wasn't just "our group". There have been a few helpful staff members but yesterday was the worst experience of my life having to deal with being told my father was dying, I kept my calm and was still treated with disrespect. I knew he was dying but the disrespect made it comepletely horrible. While I know you cannot be emotional as a healthcare trained professional you should still not work in the field if you lack compassion and respect. Also when the doctors specify to speak to the WHOLE family that is more than 2 people and the staff on 5th floor ICU needs better communication because I totally get not allowing a room filled with people all the time but for a conversation or a meeting it should not have went that way. Also pettiness and disrespect aren't something a healthcare professional needs to have. This isn't middle school, this is a HOSPITAL. if you need a reminder of that idk that you need your job. Tensions are high and idk all the details but I know comments made and being rude and LACKING UNDERSTANDING OF WHAT A DOCTOR ASKED should not have caused what it did yesterday. I am incredibly disappointed in everyone I spoke to OUTSIDE of my father's hospital room. This is a HOSPITAL, a place of business, a place where families end and begin, and working this field has to make people desensitized but that doesn't mean they should lack compassion and respect. Today I called and was attempting to speak with someone about whats going on there and phone calls I'm getting. The lady would literally NOT stop interrupting me to give me a chance to speak. The staff cannot communicate amongst themselves or to those speaking with them. Conversations go TWO ways meaning you have to let the other person talk. She hung up on me which is fair because I started to raise my voice to ask her to stop talking so I could stop feeling the need to talk over her but dude. Shut up every once in a while and let someone speak, they have questions they are trying to be understanding and ANYONE would get mad not feeling they can get a word in..quite ridiculous. ​ read more

This er is is with out a doubt the worst er I have EVER been it , bought my sister her, who by the way had stage 4 lung cancer and we have been sitting here over 4 hours waiting to see a doctor!!! snd no one ever seems to give a damn!!! read more

Was not told before my transfer from ER to in patient that it would be an observational stay that may not be covered by insurance. I was frequently told to expect tests that never happened. Visits happened many hours delay. I was admitted and held under false pretences for two days for the promise of tests that did not happenen. The doctors and nurse did not speak coherently, clearly or intellegently except for two, including the Cardiologist. Each food delivery taking 45 minutes was unsatisfactory. The bed was not made. There was no sheet on top of the mattress cover. Nurse kept promising things that did not happen, or had to be reminded. I was deprived food from 7am until 1:30pm unnecessary since no tests were given. The food was either overcooked, burnt, tasted bad, and extremely tiny portions. I was unable to reliably get my phone charged. The nurse had me do things for her. She had a unenthusiastic and apathetic attitude. I came by Ambulance. They kept telling me about heart related probabilities and tests. The Cardiologist did not see me untill afternoon the second day, only to tell me I only had heartburn or GERD. Trash and garbage was left on the floor, and not removed. I feel I was kept an entire extra day entirely to profit from my stay. I kept being told by the nurse or doctor that another doctor would come but took hours. I called to cooperate with letting the nurse wheel me out. I received the attitude "We have other patients to take care of. I had to just walk out of my room and the building. Then I was so late getting out, my ride was cancelled, I was charged about $6 cancel fee. Then we had to wait on the bench outside in my pajamas for 20 minutes for another ride. I was told that they could get by medical history from Bethany if I stayed untill Monday. Then, on Monday afternoon, I was told that they could not. read more

They don't care about the patients here. You're just a dollar sign to them and that greedy CEO. Dr. Pugh is an inhumane person who doesn't deserve to call herself a caregiver. The nurses just play around on their cellphones in the ICU. My late stepfather was treated like crap by those people. This was a man who served his country, and they practically spit on him. His sternum was cracked, 2 of his ribs broken, and he could barely breathe after that. Then they basically bullied my mom into removing him from life support. You're better off going to Novant Health, and they're not much better. ​​​ read more

called a confirmed my appointment the day before, when I arrived it had been canceled. they left a voicemail the day of appointment saying they coluld not help my son and he needed to go to a different office motility doctor with any additional information. read more

Good afternoon, I had an urgent need and went to the hospital in an ambulance. We won't talk about the hospital visit itself. (BAD). Lets get to the billing..... None of the charges they listed matched the amount they charged me for on their charge sheet. You can download it from their website. I tried calling billing for 2 reasons. The none matching charges and the fact that my insurance wasn't on the bill as I was not able to provide them it during intake due to being unable. Always had to call and leave a message, with no response. This visit will affect your credit due to their incompetence... Do not go here. They rip you off with poor service, bad billing, and then affecting your credit. Please see below link for their other reviews under another name... https://www.yelp.com/biz/high-point-medical-center-high-point-2 read more

I asked almost 2 months ago to get my daughter's medical records. No one answers the phone. They didn't have a problem charging me 1k for blood work!!!!!!!!!!!!!!!! Again no clue what my daughter even had they said well maybe a virus! How doe a virus cost 1k in blood work. Sad but a lesson learned ASK!! what test and how much it costs!! I will be finding another place we will not be going back to them! Still HOW DO I GET ACCESS TO MY KIDS MEDICAL RECORDS WHEN NO ONE ANSWERS THE DAM PHONE. Billing responds no problem. read more

Patient was admitted to Behavioral Health for 72 hour evaluation. She had to be moved to 6th floor because she needed meds. She did not receive a medical evaluation to determine health needs. She was off her oxygen for at least 24 hours. She saw psychiatrist once a day but no therapy. She was discharged after 48 hours and not stable emotionally for a patient whose husband is in hospice. UPON DISCHARGE she was missing 3 rings and a sweatshirt. I pray they can find the. read more

If I could give minus stars, I would. The absolutely worst experience ever, during the most traumatic time that our family has ever experienced and we are still stuck there dealing with their judgment and shenanigans. So bad that I'm looking into lawyers to pull all medical records from almost over dosing in front of me and a student. I have names and events with dates. Even giving a blood thinner two hours before scheduled surgery that they went ahead with causing emergency blood transfusion among many other things. read more

Decent hospital as far as the staff and care you receive but you will die waiting on anything to be done Here does not Matter if it's the ER , waiting to hear from a doctor, cardiovascular doctor appointment, checking out to go home , help getting up for the bathroom etc. You will wait a absurd amount of time so be prepared with food , water , and something to kill time! read more

Main elevators Floors on 7th floor north and rooms themselves had a lot of debris on them. Restroom in family waiting area on 7th floor north had not been cleaned at 11:00am and trash can was overflowing with litter. Floor was so sticky in the patient room that you almost had to pry your feet off the floor. Family waiting area on 7th floor north is USED for STAFF meetings M-F from 11am to 12noon. So family waiting must relocate elsewhere in the building while staff has meetings. Is this hospital NOT large enough that staff meetings can be held somewhere else? Patients families should not be asked to relocate so that staff can have a meeting. read more

I went to the ER on 11/12/23 & was shocked how quick & well I was treated. We stopped going years before due to the opposite, use to be horrible to us. I (38yrs old) didn't even wait in the waiting room & I was not an urgent patient. I was taken to a room with my dad and everything happened quickly. I had a nasty stomach virus very dehydrated & they got testing, including a CT. They did the IV well & got help with adjusting the burning potassium. They did all possible, warm blankets the moment i said i was cold, the nurse was kind & attentive & quick to help when i rang, they even got warm blankets to adjust a better pillow. including providing pain meds as needed no questions. Even when we found nothing serious at all just depleted they treated me kindly & gave me nausea meds to pick up. Including a rather young doctor, even though I had to get a recital exam they quickly gave me iv meds. I will go back from now on! I know this may sound 1 in a million but give them a chance, we did & it was worth it. I've never been treated better anywhere & I've been everywhere in the triad including Winston Greensboro Charlotte etc. If youre not happy within 30mins, Walk out & go to Thomasville read more

I have been sick since March 7 I went to my primary care Dr she gave me meds they didn't help then went to lung Dr .he gave me more meds I called hp hospital told them my ribs killing me .from coughing.i got copd and I had head and chest cold last month turn into bronchitis.now I got fever chills have to take shallow breaths.all I wanted was for someone to really care and check me out a nurse from the hospital said there was nothing they could do.all I want is a little human kindness and caring next time I will go to Randolph County.hp. don't care.......i. Just want to be healed it's been since March 7 .....I HAVE LOST FAITH IN DOCTORS SORRY........ We look to nurses to help us when one tells u not to come to there hospital I just lost hope no one will heal me it makes me cry .. read more

Sent 2 text messages to my pulmonologist. Received no response. Called the nurses' station several times. No one there to answer. Left a message with alleged Patient Assistance. No response. Supposed to have a cardiac mri (I have chf). Been waiting since of March. No response. Is "Atrium" turning Baptist into socialized medicine? I'm sure there is no one to read this. read more

This hospital told one of our Air Force Veteran Heroes that they would not consider him (Carswell) for a transplant until he was vaccinated against COVID-19. It was a matter of get vaccinated or die. This is pure health discrimination, it is sad to hear that from a medical institution. read more