What started out as a pleasant experience turned into a billing nightmare. Like many of you, I checked on several roofing companies and settled on Atrium because of their 5 star rating and good reviews. My roof was installed on 9/11/20 and as far as I can determine, it was done well. The crew worked hard and efficiently and completed the project in a little over a day. No quarrels there; in fact, I commend the crew for a job well done. The problem (and frustration) began on the billing side of this job. After several weeks of not receiving an invoice from Atrium, my insurance company (USAA) emailed me with a request to assist them by contacting Atrium and have them forward a bill. At the time I thought this somewhat unprofessional on Atrium's part but I contacted them and soon thereafter USAA paid the 'Actual Cash Value' portion of the claim to me and I wrote a check for that amount. Long story short, from this point on (Sept., 2020) and for the next ~4 months, I went back and forth with Atrium regarding the invoicing for the 'Recoverable Depreciation' portion of the claim. After multiple incorrect invoices, multiple calls to my sales rep (who tried to assist me for awhile until he stopped communicating with me in Dec., 2020...probably from being as exasperated as I was with the billing dept.) and two insurance payments that I had USAA retract due to errors on the invoices, I finally called the President of Atrium, Mr. Puente. Even after pointing out the errors and agreeing to what items were to be removed, the subsequent invoice was WRONG! A second call and follow-up email to Mr. Puente FINALLY resulted in a correct invoice which was sent to USAA and payment was made to Atrium on Jan. 15, 2021. FOUR MONTHS it took for Atrium to get the billing right and that was with me taking the initiative each time to request a correct invoice be sent. The crux of the problem, in my estimation, is that the billing person did not review the contract prior to billing. If she had, she would have clearly seen that there were four items that were NOT to be billed as per my instructions. To be clear, Atrium did not replace/repair those four items but they kept billing for them even after I pointed this out after each incorrect invoice. Furthermore, on the next-to-the-last invoice, a skylight and manufactured home sales tax were added. I don't live in a trailer(manufactured home) nor does my home have a skylight. To say that I was frustrated beyond belief is an understatement. Two final thoughts: 1.) I do not think Atrium was intentionally trying to over bill USAA. Clearly the billing person did NOT read the contract. It was, in my opinion, sloppy billing and inattention to detail combined with mis-or no-communication between the sales rep and billing person. 2.) I advise anybody doing business with Atrium(or any roofing company for that matter) to request a copy of the invoices they send to the insurance company (where insurance claims are involved) and compare it to the itemized claims payment document(s) from your insurance company. In this case had I not followed up with USAA regarding the four 'do-not-bill' items, I would not have gotten involved with the billing and USAA would have paid more than was appropriate. read more

Best roofing/gutter company out there. Atrium Development is a very professional and efficient company. They gave me a quote, then worked with me to save me some out of pocket money without cutting quality. Had my roof fixed after hail damage and my new roof is flawless and way better then the roof the house had when first built. Jose is very professional and does everything to make sure you are satisfied from the very beginning. I knew nothing about redoing a roof. He educated me on everything that was being done. The result is even better then imagined. His workers are very professional as well and worked fast without being sloppy or cutting corners. All of my neighbors who went to other companies had complaints about their roof, the companies they used and have very visible mistakes. I have already got compliments about how good the roof looks. I have absolutely no complaints. I never write reviews but feel this was necessary for others who are in need of new roof and gutters. This is not one of those companies out to get your money and get the work done asap to move to the next. Work was done efficiently without mistakes and I would recommend Jose and Atrium to anyone. read more

We needed a new roof for our house in San Antonio, we went to Yelp and read the reviews for Atrium Roofing and was impressed so we gave them a call, our first contact was with with Jose but Blake was the one that we worked with. We explained that we did not not live in town and could not meet in person he said that was not a problem. Blake worked with our insurance company and met with them when we could not. Everything went smoothly and quickly, he worked with our schedule and had his men working on our house on a Saturday when we could be in town. His crew worked diligently and quickly and the roof was done by midday. The roof looks beautiful they did a great job. Blake was very professional, knowledgeable and easy to work with we truly enjoyed working with him. Josie P. read more

Absolutely terrible experience with this roofing company. I asked a simple and reasonable question about their insurance coverage for the project, and instead of answering professionally, the project manager withdrew from the job completely. That response alone says everything. Any legitimate company should be transparent about insurance and able to communicate like professionals. Walking away because a customer asks basic questions is a huge red flag. Extremely unprofessional, poor communication, and suspicious behavior. I would never trust this company with my home. Strongly not recommended -- stay far away from this company. read more

This past January, Atrium completed our roof located near DeZavala and IH10. We are very pleased with the roof and the new upgrades that we received. Jose was able to get a code upgrade on our decking, as it was outdated. Both myself and my wife were very impressed with the installation they completed. Brennen worked great with our insurance company USAA and kept us updated at every juncture. The new components of the roof cause the attic to be much cooler and decrease the likelihood of leaks from storm damage. We love that our roof now has a lifetime warranty as well. read more

Jose and team are top notch. The materials and workmanship were amazing and the work was quick. We were preapproved through our insurance company, Jose and team worked with us on the price and were able to get started the next day after we agreed to what was needed. Communication through out the process was fantastic, and the team performing the work were extremely nice and friendly. The final product is excellent and I have already recommended Atrium roofing to our neighbors. You will be extremely satisfied if you go with their services. read more

We are very satisfied and couldn't be happier with our new roof. The quality of work and the material are outstanding. Drone pics can attest to that. We also had an AC gentleman on our roof 4 months later and his first comment was, "whoever did your roof, did an excellent job. I can tell by the quality of the material, ventilation, and how clean and evenly the shingles were layered." Customer Service is amazing and the prices are very reasonable. Thank you, Jose Puente for all your help! read more

Very good reliable roofing company. We are USAA members and they worked seamlessly with our insurance company. We tried another roofing company before but they didn't show up for to meet our adjuster and our claim wasn't approved the first time. Jose and his crew worked on our behalf and got our roof approved in no time. They provided a detailed estimate and photos of hail damage to USAA and showed up to meet the adjuster for the second inspection. Thank you Atrium I love our new roof. read more

Jose Puente and the Atrium Roofing team were awesome. They were communicative throughout the process and offered guidance in how best to work with our insurance company since this was our first total roof repair. They did a great job on the project, including clean-up because there was a massive amount of materials that came off our roof. Jose is professional and easy to work with. We totally recommend them and would call on them again if the need arose. read more

All Atrium people was great. My claim was denied by my insurance and Atrium took care of it in no time. They always communicated expectations so I was very well informed at all times. At the end they even got more money from my insurance and was able to cover a little bit of my deductible using the extra money. Love my new roof and love even more my lifetime warranty. Btw, this is the only company that offered a free inspection post install. read more

Jose, Brennan and team made replacing my roof incredibly easy. Jose worked directly with my insurance company so my involvement was minimal which is a great plus as both my wife and I work. Our out of pocket expenses were exactly what we were originally quoted and we had a great looking roof in 2 days. I would recommend Atrium to anyone in the market for a new roof. read more

Atrium Roofing impressed me from the start with their professional, responsive, and reliable service. They handled my roof repair efficiently, and the job was done perfectly. Everyone was polite, understanding, and eager to help. They even came out promptly to fix damage caused by critters. Highly recommend! read more

This is a great company to work with. Jose presented himself to be honest and a man of his word. He kept us informed during the entire process and his work team was very professional and efficient. They did a great job on our roof and I would highly recommend Atrium Roofing. read more

This was my second time to have a roof replaced and I chose to go with Atrium instead of my previous roofer. I was happy I made the change. They showed up when promised, completed the work when promised, and cleaned up really well. I had no complaints. read more

Atrium Roofing did an outstanding job and my roof looks amazing. I would highly recommend Atrium Roofing. Jose Puente is very knowledgeable and coordinates the whole process from start to finish. read more

we called them Monday morning to go look at a roof for us in a real estate deal. they had someone out there at 230 that afternoon. fast response and great feedback. read more