RENTER/BUYER BEWARE!!! THEFT!!! RUDE!! THEFT!! RUDE!!!! I…read morepurchased a unit from this company at auction. However, the manager Robert opened one side (two door unit) of the unit unwitnessed and then walked around to the side I was on with the help I had for the day. When I got to the house and unloaded the unit and began to look through the items I was shocked to find that the few items I basically purchased the unit for(Pex piping) had been replaced much smaller diameter pipe and about a 1/4 of what was in the picture. I called the manager Robert and left a message with a request he call me. He never called. When I returned to pick up my deposit, I asked Robert if he received my voicemail and he said he did and immediately became very hostile, aggressive, rude and vehemently denied going into the unit once the picture was taken. I asked him if he would mind showing me the security footage from the time he photographed the unit up until he opened it for me. He refused and told me that unequivocally the unit had not been touched. I asked if he would look at what I received (which I had brought with me) and compare it to what was pictured on the auction website. He refused to do that as well, and stated that I was now calling him a liar and asked me to leave and I would not be allowed to bid on any units at this facility in the future. As if I would bid on anything from them after this experience?! I also called the auction company and notified them about the theft at this facility that resulted in false advertising on their part. I called the corporate office of Vault Self Storage as well and to this day have not received a return call. RENTER/BUYER BEWARE! THIS COMPANY HAS THE INTEGRITY OF SCUM. THE COORPORATE COMPANY DOES NOT CARE IF YOU ARE STOLEN FROM, AND THEY DO NOT CARE WHO STEALS FROM YOU. IF YOU RENT A STORAGE HERE, YOU ARE SETTING YOURSELF UP TO GET RIPPED OFF. IF YOU ARE BUYING A AUCTIONED UNIT HERE, INSPECT THE CONTENTS IMMEDIATELY AND NOTIFY THE AUCTION COMPANY BEFORE YOU TOUCH ANYTHING. IT IS THE ONLY WAY THEY WILL HELP IN THIS SITUATION. AND ABOVE ALL ELSE, DO NOT CHALLENGE ROBERT. HE IS UNABLE TO CONTROL HIS ANGER, UNABLE TO HIDE HIS LIES AND WHEN HE IS PUT ON THE SPOT HE LOOKS LIKE HE MIGHT KEEL OVER. (make sure you are up to date on your CPR). Do yourself a favor and the community for that matter, do not do business with this company. Instead boycott them and force a reputable and honest company to move in there and serve you.

The new management has taken over, and they have completely ruined it. They continue to do…read moreadditional work such as re-paving the property, when it wasn't needed. They did a cheap paint job. And in the process, they have DOUBLED the rent. $143 dollars a month for NON - heated storage. I've also been trapped inside the complex, due to their faulty gate. They have damaged items in my unit by pressure washing dirt, and water underneath my unit's door. You can find heated storage near by for the same price. Save your money. Rent somewhere else. They are a complete joke.

We had such a wonderful experience! We packed our house up to sell and lived in a rental as we…read morewaited for our new house to be ready. We kept 80% of our belongings here for 3 months. It was safe. The team was super professional, so kind and helpful and went above and beyond to provide excellent customer service. Highly recommend!

Doing business with Reliable Storage could not have been any easier from start to finish,…read moreespecially in COVID times, the whole process was done over the phone and electronically. Laurie was especially helpful and friendly in getting me the storage unit size we needed. The instructions were easy to follow, and the facility itself is very clean with good signage. When I was ready to move out, all it took was a phone call. They even called me the next day after doing their rounds to confirm I was finished. Great customer service and follow-up - I would definitely recommend Reliable Storage!

Before you park your camper here, be advised that they have a lot of crows due to the city dump…read morenext door. These crows chewed through my rubber roof and awning. By the time I found it, there was water damage throughout the entire camper because we are in the pacific northwest. Other campers had damage as well. I ended up selling the camper for a loss. All this place had at the time was a plastic owl on a post (see picture). The staff acknowledged the problem and said that the owner was in the process of purchasing an electronic system that sends out pulses to keep the crows away. Too late for my situation. If you value your investment, I would select another location, away from the city dump. Staff are really nice.

We've been desperate for a good, family owned, storage company in Kingston! All of the staff has…read morebeen so kind and helpful. We rented a smaller unit and then determined we needed a larger one, they were extremely helpful in making the transition. Run, don't walk, to get your storage space because they won't last long here. They also have a lot of space for Rv's and trailers and boats.

Scheduled a Uhaul pickup from this facility, very disappointed in their customer service. Went…read moreinto the facility on Dec 30th (walked in) to confirm Uhaul reservation for Dec 31st at 7a. Was told they had the reservation and told the guy we would be back right at 7a on 12/31/22. Confirmed they would be open at that time, and yes. Arrived a little after 7a, and they are closed. Called Uhaul and was told they were on holiday hours and would not open until 8a. Minor in incidence, but okay we will stick around and wait. Waited until 10-minutes after 8a, still nobody there. Called the number, straight to voice mail. Had to transfer reservation to a different facility, which thru off the day because we had certain things scheduled assuming the 7a pickup time they told us was gonna work. NOPE Would not use that facility again for renting Uhauls. Not really sure if they just don't care, or are simply not interested in being helpful. BUT, if you know your hours are gonna change MAYBE let the customer know.

I used NK Storage for a U-Haul rental in December to help my mom move after my dad passed away. We…read moreneeded to rent another U-Haul to finish the job today so I stopped by a few days ago in person to make the reservation. The man behind the counter was having some computer difficulties but said he would figure it out and there would be no problem. I needed to pick the unit up at noon and return at noon tomorrow. That was clearly communicated during the reservation process. Today I go to pick up the U-Haul at noon and there is a sign on the window that they are closed until 1:00pm. Because we were going to Everett to move we were in a time crunch with the ferries and lining up with the help on that side so I had to find another UHaul location that was out of my way to get the right size truck for the job. When I called to let someone there know about the problem and that I was not happy she just made a bunch of excuses about the reservation being at 9am. Really? Just take ownership and apologize for the mistake but whatever you do don't give me excuses! I would find another option other that North Kitsap Storage to give your business too!