I've been using different vets for a long time and on most occasions have been very disappointed in…read moreservice.However my experience with wylies has been second to none professional vets and staff and extremely happy with there service they are a little more expensive but as they say you get what you pay for.I was with vets 4 pets had the worst experience I ever had with a company totally unprofessional inexperienced vets full time useles.Since joining wylies when my pet has to pay them a visit I 100% percent know I'm in safe hands and can't thank there vets and staff for a 5 star experience

Absolute Worst..... I'm over here from LA living. It's very important to my fiancé and I to find a…read morevet for our pet Brooking. I found this veterinary office. It directed me to book online with the Brentwood location as we need Brooking up to date with one of his vaccinations as well as pet passport for pending business travel. They emailed us to inform us that they were switching us to the Upminster location as that was the one that had the correct vets to do these things. I called them to confirm as they requested and gave again all the information I filled online per their request. Confident we were booked that day for a 1:15pm appointment at the Upminster location. I should mention they emailed us this the night before and I called that morning. So we go and we arrive early 1:09pm and because of the current Covid restrictions we wait in car. I do tell my fiancé to call them. He's does and they at first have no recollection of our appointment but then find. They tell us to wait in car and they will have vet call us then they will come get Brooking from the car. Minutes roll by I see people coming and going. Someone who arrives at 1:20pm has their dog taken by 1:30 which was there appointment. It's now 1:50pm and I'm getting ticked. My guy rings them and just as a women who works there comes running up what's your name. We are parked right out front she passed us by asking other people first. We tell her and she says they have been trying to call us. Absolutely untrue when we've received calls whilst waiting. She says she'll try us again right now to answer and we confirm they have correct number. Minutes go by still no call and so we call her she finally puts us on hold for vet. This call is beyond ridiculous. The woman starts by saying why are you here. And then immediately cuts my guy off to ask a series of questions about Brooking. Mind you I went over this when I confirmed that morning via call we confirmed again when we arrived and now going threw yet again. All I can say about this place rude and bad customer service. They don't seem to know who you are or why you've brought your pet. Worst they don't seem to care. The vet seemed very unintelligent. She didn't convey that our pet would be in capable hands with them. After the call she tells us to come bring him to the door she will meet us. We sit there feeling very uncomfortable discussing should we leave our pet with her and cannot. She approaches the car and we tell her as much. I don't know what kinda operation these people are running but it isn't reassuring in such uncertain times. I don't recommend any of these locations of Veterinary offices. She also had said they couldn't do the pet passport any longer as now you do pet certificate 10days before your travel which is fine. This was why we were switched by Brentwood office to this location. She also repeated herself over and over on the phone. It got quite Frustrating. I said we would get later when closer to the business trip but still wanted vaccination he was due. We could of just stayed at Brentwood location as it was a 2pm appointment. This whole experience as a whole was just not on in any regard and I would never recommend this place and we are seeking a much better veterinarian for Brooking. In a few words UNPROFESSIONAL & INCONSIDERATE.

have been to this office 3x when the one in Acton could not be bothered to try to fit us in. The…read moreoffice staff was lovely and the vet took excellent care of our dog.

i am writing this review to say that there is now a new vet and she is truly wonderful. So much so…read morethat we would recommend this branch to anyone who reads the previous comments. She is so professional and obviously has a love of animals and we are so pleased with the service provided.

This is simply the best vets I have ever been to. Very friendly and helpful staff, and the vet…read morehimself clearly cared deeply about animals. They say they treat pets as their own and I can vouch for the fact that this is absolutely true. Reasonable prices. Customer service is spot on too, even at 8:00am or after 5:00pm! Really happy, and I will now not go anywhere else. Would recommend this practice to anyone.

I have used them several times and have found them to be excellent. firstly the vets are…read moreknowledgeable and caring; secondly the front of house staff are always pleasant and helpful; thirdly they always send reminders for the annual injections.

Looks like a lot has improved since my review 10 years ago: I bump them from 3 to 5 stars…read more Most recently, the team at Village Vet helped us take care of our dog Málaga: we noticed that she'd been drinking a lot of water and also panted excessively. Luckily, we got an appointment right away - really enjoy their online booking system - and the next day, Málaga underwent emergency surgery: turns out she'd developed pyometra since her last time being in heat. (Pyometra = an infection of the uterus that causes it to fill with bacteria and pus) Dr Esther Kim, the vet, was great and we felt very much well taken care of the entire time. Thank you so much for taking care of us!

I have just had a very upsetting experience here. My dog was in great pain so i rushed there for an…read moreemergency appointment. In my haste i forgot my phone (with Apple Pay) so i asked them to let me pay for the pain killer over the phone when i got home. They refused as they said they do not give "credit". The medicine was £30 (£3.59 on line). We are a member of the practise and are on their health plan so they have all my details. I even offered to leave my very valuable watch as surety! They were prepared to let my dog go home while whimpering in pain in order not to give "credit" for what can be bought for under £4 for the 20 mins it would take me to get home. (It was too late to go home and come back again that day ). When i questioned this , i was told that it was my fault i forgot my phone and it was unacceptable that i was making my dog's suffering their responsability. I know that there are a lot of complaints about the greed of these vet chains and Village Vet are amongst the most guilty here, but the lack of care and human kindness is a whole other story. I have obviously left the practise now. I could not have anyone look after my dog who has so little care for animals and so little kindness. The reception was empty otherwise i am sure a stranger would have offered to cover me as i would if i were to witness this. Not many people would be able to watch a dog suffer unnecessarily, but Village Vet did not seem to mind at all.

I cannot speak too highly about ALL of the staff at Boness, Barton-le-clay. I have just spent a…read moretraumatic few weeks which, unfortunately, ended with the loss of 'little Emma', my Ragdoll baby. Rachel and Callum went out of their way and did all they could to find a solution to Emma's illness, and I can't thank them enough. The caring and empathy of Rachel and Callum, and ALL of the staff, was above and beyond anything I have experienced in over 50 years of the 'ups and downs' of owning and caring for pets. THANK YOU ALL once again. I highly recommend 'Boness at Barton' and will see you with my 'big boy' Ragdoll when it's time for his vacs.

These people are very animal friendly and very helpful. Any…read moreproblems with pets are handled carefully and sensitively. We have a greyhound who are a bit different to other dogs in some cases, but they seem to know what they are doing and treat the animals very well. The staff are very friendly and again helpful. They also deal quickly with any insurance claims so you are not out of pocket for long

Been going to this vet for over 10 years for my dog. After I became unemployed I couldn't afford to…read morehave his ears looked at as he was having problems with them. A friend whose husband (who passed away) was a vet told me to go to my regular vet and ask if I could pay them weekly as she said a good vet would rather do that than allow an animal to suffer - NOT NOAH'S ARK! - When I asked - the "Nurse" went through a well rehearsed speech explaining why it was apparently impossible to do a payment plan. Got the impression they really didn't care and just wanted the money. i even sent them a letter after explaining my predicament and they sent back a shitty reply - wouldn't use these money grabbers again!

Really good service here. We only just moved to Dunstable and needed to find a vet quickly. We…read moredidn't have a lot of luck with the first place we went to but cam across this almost by accident. So glad we did. Really caring and they clearly love animals. Cheerful service. Fair prices