Just willing and professional service with more inventory than one would expect. If not in stock…read morethey will find it and bring it in.

Super helpful staff. Hardware selection is actually better…read more& easier to find than big box stores. I like to tell the staff/owner what I am trying to do, and they help find a solution every time. Good prices and convenient.

We purchased a pellet stove from McCuin O C & Sons about four years ago. The day they installed it,…read morethey were professional, incredibly courteous, and definitely impressed us. Other contractors we've had in the home (from plumbers to electricians) have left messes for us to clean up or failed to show up when promised. McCuin didn't do any of that. The Harman they sold us has been an amazing stove that's given us no problems over the years. It heats the entire house and has virtually eliminated our need to rely on more expensive propane. The wood stove we have in the basement and the pellet stove in our living room has been more than enough. After this very long, cold winter, it started making a horrible squealing noise on Monday, fingernails on the chalkboard bad, and they had someone out within a day to look at it. The same guy who installed it came out and fixed it. Turned out a bearing in the auger was going. That they had the part on the truck and fixed it right there and then definitely impressed us. If you're looking for a pellet stove, I have nothing but high praise for the guys at McCuin and highly recommend them.

Every time I walk in this store I am greeted by someone pleasantly asking if I need help. They…read morecarry most of what I need. Their service is outstanding.

This is my favorite hardware shop to get supplies at. The staff is always so remarkably helpful!…read moreThey have a wide selection of items and it's super conveniently located! It's not every hardware store that makes you feel so welcomed! And thank you for the free face masks given away at the counter! My kids and I love them!

Thank you Jennifer & Rob for taking the time to give suggestions to my purchase when I struggled to…read moreown after use. Storage would be a problem...Wait for it...sell after use. Will always be greatful for your going beyond customer service. Kat Guidry

Super place to pick up most things you'll need to complete that weekend project. And soooo much…read moremore helpful and friendly than the big box stores. Cheap propane refills. Free popcorn is a nice bonus!

I walked in knowing I had no idea where to begin with a plumbing issue and walked out with full…read moreconfidence, understanding what I needed to do. Thank you, Will, for your kind & patient explanations. Haven't experienced that kind of service in a very long time.

Don helped me tremendously. He tried different bolts until he found the one that fit. He was…read morecourteous and cheerful and so so helpful.

I went here because I had a DIY project and needed some lumber cut. There are hardly any more…read morelumber yards that perform millwork/cut lumber, but I found Richmond. The guys at the counter were very helpful when I showed them what I was looking to do, made some suggestions to the type of wood I should use, etc. I purchased a few more hardware items while I was there. I picked up my cut lumber a couple days later and it was exactly what I asked for. Unfortunately I gave them one wrong dimension and when I called, they said they could recut the wood for me (they just had to trim some off the existing pieces). I also ordered some cabinet pieces from them, and if I need lumber cut for another project, I will definitely go back there.

I have used this store for15 years for large and small purchases and for reliable advice. The…read moreservice is personal and top notch. The selection is excellent and if they don't have they will get it.

Great local store with super helpful staff. I've come here for many years and it is great to have…read moresuch a well stocked hardware store in our community.

Charming and personal. Should offer military/veteran…read morediscount like competitors. If you must label your brown bags; skip the sticker and just use an ink stamp. You had to pay and have that made and shipped to you. Reduce Reuse Recycle please. Then you'll get 2 more stars from me.