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    Audi Atlanta

    4.0 (204 reviews)
    Closed 7:30 am - 7:00 pm
    Updated 2 months ago

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    Reviews With Photos - Audi Atlanta

    Danielle

    Got my 2023 Q3 from Audi a couple of weeks ago for my birthday and Gus was an absolutely amazing salesperson. He was very kind and personable and most of all patient with us. I'll definitely recommend him to any friends looking for an Audi. Thanks Gus.

    Christian S.

    I had an awesome experience at Jim Ellis Audi Atlanta and thank you for letting me visit the remodeled showroom and sales staff was nice.

    2025 Q6 Audi e-tron

    Jim Ellis Audi's staff is exceptional. I started with a VW lease from the Jim Ellis team, then switched to their Audi dealership for the 2025 Q6 e-tron. Everyone, from our sales representative AK to General Manager Mike, went above and beyond to make the experience seamless. If you're considering an Audi, make Jim Ellis Audi your first stop and ask for AK.

    Camry

    Zoe was fantastic in our recent purchase! I'd start with her no matter what vehicle I needed or wanted to buy.

    New 2024 q4

    This was the best car shopping experience I've ever had. Fiorella was our primary point person; she was knowledgeable, clear, and kind. Jaelin was a key support throughout the process, checking in on us regularly. And Lee in finance was great as well, making the sometimes arduous last steps painless and even humorous. I've never really enjoyed shopping for cars before, but my experience at Audi Atlanta changed my perspective. Loving my new Q4. The presentation at the end with the bow was a sweet touch. Thanks, y'all!

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    Jim Ellis Customer Care

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    2 years ago

    This is the worst dealership, every time I call the service center they never answer, after the owner passed away the service went downhill

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    Page 1 of 6

    Ask the Community - Audi Atlanta

    Review Highlights - Audi Atlanta

    I started with a VW lease from the Jim Ellis team, then switched to their Audi dealership for the 2025 Q6 e-tron.

    Mentioned in 29 reviews

    Read more highlights

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    World Toyota

    World Toyota

    2.4
    (581 reviews)

    I have been coming here for my regular maintenance for a while and never had any issues - you drive…read moreup and drop off your car while they take pictures, and they call or text you back within 2-3 hours. The people are generally friendly and have always been on time for me. I do think they charge a bit more for replacements if needed, but don't feel the prices are too high or that they are trying to replace what is not needed. They send video evidence of what they are trying to replace too, and confirm with you before doing. Cannot vouch for other services but have been enjoying my half yearly maintenance here!

    I would like to express my disappointment with my recent experience at this dealership…read more Initially, I was assured that the vehicle I purchased would be thoroughly detailed; unfortunately, this did not occur, and the car was delivered in an unsatisfactory, filthy condition. As a result, I had to hire an external company to detail the vehicle because it was unacceptable. I will be sharing images to illustrate this issue. Additionally, I was expecting a follow-up call from the service manager, Kristen King, but I never received any communication from her. I chose this dealership based on their advertised commitment to customer service, but my experience has not reflected that standard. The service advisor, Ron, who was assigned to my vehicle, also failed to respond to my inquiries regarding the work performed on my car. I was promised a return call that I have yet to receive. Overall, my experience has been far from satisfactory, and I would not recommend this dealership based on the lack of follow-through and consideration for customers.

    Curry Honda

    Curry Honda

    2.6
    (804 reviews)

    I am not a fancy car owner, but I do know what I like. I talked with Stacey Walker, sales, and…read morebooked an appointment with him for the following day. He was attentive to my needs and what I was looking for, he was not pushy at all, he assisted with getting the best trade-in value and locating the car/color that I was looking for. He took the time to go through all of the "bells and whistles" on the car, and due to my lack-of-computer knowledge, this took some time, but he was patient and kind. I called back and asked for the stripes to be removed, and he told me to come right back and he got it done within minutes (it came with the particular color/make of the car I bought, but he had it removed). He has followed up and demonstrates true customer service. Stacey was terrific!

    My service associate was Chadwick (or Chad) and was not helpful at all. I dropped off my car for…read morediagnostics at 10:30am and was told it would take a few hours, which is fine. Around 2pm, I received the full car report and I texted Chad saying I'd come back to the service area by 3pm. When I got there, Chad was nowhere to be found. Then moments later, he comes and says "oh I didn't know you were coming," even though I had texted him. After that he says, due to recall, they are checking my car and it'll take about 30 minutes. It's been well over an hour with no updates. Again, he's nowhere to be found. Later I found him and asked "any updates?" He says "nope" and literally walks away from me to help another customer. Super unprofessional, unresponsive and dismissive. Lastly, I was charged $429 just to diagnose a camera and door problem?! Ridiculous pricing.

    Jim Ellis Automotive Group

    Jim Ellis Automotive Group

    3.5
    (105 reviews)

    I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

    What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

    Hennessy Ford Lincoln Atlanta

    Hennessy Ford Lincoln Atlanta

    2.0
    (303 reviews)

    My review is for the sales department…read more Between Nicholas Cabral in sales and Brian in finance, I had a great car purchasing experience with the Hennessy team. Nick worked with me even when I couldn't physically come into the dealership as I was away on a work trip and needed to pick up the car as soon as I arrived back in town. He helped me do some of my paperwork on the front end so once I arrived at the dealership straight from the airport he had everything ready to go so I did not have to spend a lot of time waiting around. He also was willing to wait for me to come from the airport to get my car sale done. Thank you so much, I really appreciate you all.

    I brought my brand new Mustang in, back in December 2025 for its FIRST oil change and reluctantly…read moreaccepted the recall repair, and it turned into a 4-month ordeal from hell. After the initial work, my interior was scratched up by a mechanic who was later fired. When they inspected further, they found even more damage, including exterior issues that needed repainting. To their credit, the dealership did take accountability and never lied, but the entire process was extremely disorganized. Repairs were done in a cycle where my car would sit for weeks waiting on one part, get worked on, then more damage would be found and another part ordered. They cannot multi-task, they actually work 1 part at a time. My car sat so long that my app repeatedly showed that my battery died. Communication was the biggest issue. I was told my car would be ready over 10 times, and I drove to the dealership multiple times just to be told it wasn't ready. I eventually had to start calling repeatedly multiple times a day to confirm if it would in fact be done by 5pm. It's not the wait--it's the wasted time and lack of coordination. I don't mind waiting for good work. 80% of the time your phone call will not be answered. Leaving a voicemail will not be returned the next day or two. On top of that, my service advisor disappeared into thin air during the last month of this ordeal and I had to find a new advisor there myself to help me. The lady at the loaner desk with glasses and braces LIED to my face in front of the service manager about a loaner she promised me when she called that morning, saying she never said that when I got there. At one point a different mechanic took my car to a liquor store during a test drive which I saw on my app. In the end, everything was fixed very well, but it took months of stress, firm grievances, constant unwavering follow-ups, and wasted time. I would not recommend this dealership. What should have been a simple visit became an exhausting experience. --------------- The sales department also is bad. They bump the price up so much and pretend there is no wiggle room, all you can do is say no and walk out. Then they call begging for you to come back a few days later with better prices, when in reality you already bought a new car elsewhere very easily. I've bought 3 mustangs now, all from different dealerships nearby.

    Audi Atlanta - car_dealers - Updated August 2026

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