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    Audi Atlanta

    4.0 (201 reviews)
    Closed 7:30 am - 7:00 pm
    Updated a few days ago

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    Reviews With Photos

    My 2026 A5
    Benjamin N.

    Pro staff. No games- wasted time at Audi Marietta - this team is much better and offers much better deals. My wife and I have bought 8 Audis- this is the only dealer I'll buy from now.

    Danielle

    Got my 2023 Q3 from Audi a couple of weeks ago for my birthday and Gus was an absolutely amazing salesperson. He was very kind and personable and most of all patient with us. I'll definitely recommend him to any friends looking for an Audi. Thanks Gus.

    Christian S.

    I had an awesome experience at Jim Ellis Audi Atlanta and thank you for letting me visit the remodeled showroom and sales staff was nice.

    2025 Q6 Audi e-tron

    Jim Ellis Audi's staff is exceptional. I started with a VW lease from the Jim Ellis team, then switched to their Audi dealership for the 2025 Q6 e-tron. Everyone, from our sales representative AK to General Manager Mike, went above and beyond to make the experience seamless. If you're considering an Audi, make Jim Ellis Audi your first stop and ask for AK.

    Camry

    Zoe was fantastic in our recent purchase! I'd start with her no matter what vehicle I needed or wanted to buy.

    New 2024 q4

    This was the best car shopping experience I've ever had. Fiorella was our primary point person; she was knowledgeable, clear, and kind. Jaelin was a key support throughout the process, checking in on us regularly. And Lee in finance was great as well, making the sometimes arduous last steps painless and even humorous. I've never really enjoyed shopping for cars before, but my experience at Audi Atlanta changed my perspective. Loving my new Q4. The presentation at the end with the bow was a sweet touch. Thanks, y'all!

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    Jim Ellis Customer Care

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    2 years ago

    This is the worst dealership, every time I call the service center they never answer, after the owner passed away the service went downhill

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    Page 1 of 6

    Ask the Community - Audi Atlanta

    Review Highlights - Audi Atlanta

    I started with a VW lease from the Jim Ellis team, then switched to their Audi dealership for the 2025 Q6 e-tron.

    Mentioned in 28 reviews

    Read more highlights

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    Jim Ellis Automotive Group

    Jim Ellis Automotive Group

    3.4
    (103 reviews)

    What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

    I have purchased 4 cars in 5 years at Jim Ellis VW in Kennesaw - I am still waiting on my GAP…read morerefund check on the car i traded in over 90 days ago. I used the same dealership, same lender, same everything and still they will not release my GAP refund check. I can not in good faith refer friend and family to them any longer. I sent management emails explaining the situation and was told they would handle this immediately and still nothing. I have made 2 payments on the new car and still no GAP refund. I am disappointed after being a loyal customer that Jim Ellis can not keep the Jim Ellis Promise : Treat you like family Listen to your needs Respond adequately to your needs Exceed your expectations Do better Jim Ellis - You had a lifelong customer I hope you treat others better.. do better

    Ed Voyles Kia of Chamblee

    Ed Voyles Kia of Chamblee

    2.3
    (158 reviews)

    This is a review of the Service Department, not Sales Department at Ed Voyles Kia…read more I just bought a used Kia but it is under warranty so I brought it in to the nearest Kia Dealer -- after making an on-line reservation. Carlos, the service rep was excellent, warned me of possible delays, and kept me informed via text. The waiting room, was clean, quiet, comfortable and came with WiFi, coffee and spotless restrooms. The work was fine quicker than I expected. The warranty covered the repair and I had the wheels aligned at what seemed like a reasonable price. If only Ed Voyles were closer to my house I'd be a happy guy. Like all the dealerships, it's in the suburbs.

    "6 Weeks, Zero Accountability, and What Felt Like Racial Discrimination"…read moreI brought my 2025 Kia Carnival in for two warranty issues -- a malfunctioning second-row entertainment system and a knocking sound from the AC/heater. What followed was one of the worst customer service experiences of my life. My service advisor Doreen English was unprofessional and dismissive from the very beginning. She misidentified my car's entertainment system, showed little interest in understanding my concerns, and told me both a loaner car AND a courtesy ride were unavailable -- only to offer the courtesy ride weeks later when I pushed back. She never once proactively checked in to offer a loaner during the entire 6-week repair period. When I returned on April 3rd to pick up my car, the AC was still blowing hot air -- completely unfixed. When I expressed my frustration, Doreen told me to "calm down" rather than taking any responsibility. What hurt the most was the feeling that I was being treated differently because I am Asian. Doreen repeatedly told me she couldn't understand me, while laughing and chatting comfortably with other customers standing right beside me. I have never felt so dismissed and disrespected in my life. On April 23rd, after 6 weeks without my car, I finally got it back -- with zero apology from anyone. By that point, I had already been forced to buy another vehicle because I couldn't wait any longer. As a Korean person, I've always been proud of Kia. This dealership took that pride and replaced it with disappointment and anger. If you are Asian or a non-native English speaker, please think very carefully before coming here.

    Hennessy Ford Lincoln Atlanta

    Hennessy Ford Lincoln Atlanta

    2.0
    (303 reviews)

    I can't speak for sales or finance departments, but I'm very pleased with the service department…read morehere. Our service rep Michael provided great communication throughout, and the mechanic was very transparent about what repairs were necessary and what was causing the issues with the vehicle. Service was also completed before I expected it to be which was great. I can't speak for pricing compared to other businesses in the area, but I felt the cost was reasonable knowing my vehicle was getting the right parts for its make/model plus the 2-year warranty. Also very nice and clean facility!

    I brought my brand new Mustang in, back in December 2025 for its FIRST oil change and reluctantly…read moreaccepted the recall repair, and it turned into a 4-month ordeal from hell. After the initial work, my interior was scratched up by a mechanic who was later fired. When they inspected further, they found even more damage, including exterior issues that needed repainting. To their credit, the dealership did take accountability and never lied, but the entire process was extremely disorganized. Repairs were done in a cycle where my car would sit for weeks waiting on one part, get worked on, then more damage would be found and another part ordered. They cannot multi-task, they actually work 1 part at a time. My car sat so long that my app repeatedly showed that my battery died. Communication was the biggest issue. I was told my car would be ready over 10 times, and I drove to the dealership multiple times just to be told it wasn't ready. I eventually had to start calling repeatedly multiple times a day to confirm if it would in fact be done by 5pm. It's not the wait--it's the wasted time and lack of coordination. I don't mind waiting for good work. 80% of the time your phone call will not be answered. Leaving a voicemail will not be returned the next day or two. On top of that, my service advisor disappeared into thin air during the last month of this ordeal and I had to find a new advisor there myself to help me. The lady at the loaner desk with glasses and braces LIED to my face in front of the service manager about a loaner she promised me when she called that morning, saying she never said that when I got there. At one point a different mechanic took my car to a liquor store during a test drive which I saw on my app. In the end, everything was fixed very well, but it took months of stress, firm grievances, constant unwavering follow-ups, and wasted time. I would not recommend this dealership. What should have been a simple visit became an exhausting experience. --------------- The sales department also is bad. They bump the price up so much and pretend there is no wiggle room, all you can do is say no and walk out. Then they call begging for you to come back a few days later with better prices, when in reality you already bought a new car elsewhere very easily. I've bought 3 mustangs now, all from different dealerships nearby.

    Audi Atlanta - car_dealers - Updated June 2026

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