This is a review of the Service Department, not Sales Department at Ed Voyles Kia. I just bought a used Kia but it is under warranty so I brought it in to the nearest Kia Dealer -- after making an on-line reservation. Carlos, the service rep was excellent, warned me of possible delays, and kept me informed via text. The waiting room, was clean, quiet, comfortable and came with WiFi, coffee and spotless restrooms. The work was fine quicker than I expected. The warranty covered the repair and I had the wheels aligned at what seemed like a reasonable price. If only Ed Voyles were closer to my house I'd be a happy guy. Like all the dealerships, it's in the suburbs. read more

Wish I could give zero stars. Absolutely NIGHTMARE experience with Ed Voyles Kia. My 2022 Telluride has been in their service department THREE TIMES in the last month and a half for the same ongoing check-engine-light/fuel-injector issues, and the problem still has not been resolved. At this point, I have to seriously question the competence of the service department when they cannot properly diagnose or permanently repair the same issue after multiple attempts. I have paid for rental cars, rearranged my life around repeated service visits, and dealt with an incredible amount of stress and frustration. The communication throughout all three repairs has been horrible, leaving me constantly having to chase down answers about my own vehicle. The last time I picked up my car, I was told my vehicle had been "repaired" and that "nothing was wrong with it." I picked up my vehicle Friday evening and the check engine light was back on by Monday. The dealership also apparently considers covering the labor on yet another repair "goodwill assistance," despite the fact that this repair should have been properly addressed the first time. Sorry but a small discount after spending thousands upon thousands of dollars on an issue that should have been fixed the first time is not in any way helpful. They are literally just scam artists looking to make as much money as possible at the expense of their customers. And then, to top it all off, the service director purposefully HUNG UP on my husband while he was trying to discuss the situation. Completely unprofessional and unacceptable behavior from a man who is supposed to be the director of a service department and in a "customer service" role. Three service visits in six weeks. Multiple repairs. Rental car expenses. Repeated communication failures. A check engine light that is STILL on. And now a service director who hangs up on a customer? This experience has seriously made me question both the competence of this service department and whether I would ever recommend purchasing another Kia. If you are considering buying a Kia, do your research and think VERY carefully about the level of service and support you may receive when something goes wrong. I would NOT recommend Ed Voyles Kia to my worst enemy. Run away before you waste months of your life dealing with these people. read more

I signed a lease electronically with the dealership 4 days before I could pick up the vehicle. The lease agreement had 12 miles for the odometer. When I picked up the car it had over 400 miles on the odometer. Someone at the dealership took my car for a road trip and they told me there was nothing they could do because I already signed the lease with the odometer reading 12 miles. Do not use this use this dealership! read more

I'm so glad that AB Chad walked up to me and my mom when we came into just look at a vehicle. I was kind of frustrated at vehicle shopping and right away he made us feel at ease. He was patient, he listened and then he took action. The process was so smooth and seamless. I appreciate his genuine concern to make sure things were handled properly. I wanted to write to cooperate but I couldn't find the information. Certain people just have a way of leaving an impression on you. Thanks AB I won't ever forget you! read more

Ed Voyles Kia of Chamblee - Sales Manager AB Chad - Auto Repair Near Me - Chamblee, Georgia

"6 Weeks, Zero Accountability, and What Felt Like Racial Discrimination" I brought my 2025 Kia Carnival in for two warranty issues -- a malfunctioning second-row entertainment system and a knocking sound from the AC/heater. What followed was one of the worst customer service experiences of my life. My service advisor Doreen English was unprofessional and dismissive from the very beginning. She misidentified my car's entertainment system, showed little interest in understanding my concerns, and told me both a loaner car AND a courtesy ride were unavailable -- only to offer the courtesy ride weeks later when I pushed back. She never once proactively checked in to offer a loaner during the entire 6-week repair period. When I returned on April 3rd to pick up my car, the AC was still blowing hot air -- completely unfixed. When I expressed my frustration, Doreen told me to "calm down" rather than taking any responsibility. What hurt the most was the feeling that I was being treated differently because I am Asian. Doreen repeatedly told me she couldn't understand me, while laughing and chatting comfortably with other customers standing right beside me. I have never felt so dismissed and disrespected in my life. On April 23rd, after 6 weeks without my car, I finally got it back -- with zero apology from anyone. By that point, I had already been forced to buy another vehicle because I couldn't wait any longer. As a Korean person, I've always been proud of Kia. This dealership took that pride and replaced it with disappointment and anger. If you are Asian or a non-native English speaker, please think very carefully before coming here. read more

we have been a loyal customer of this dealership for over 13 years, purchasing 7 cars during that time. Unfortunately, my recent experience has been beyond disappointing and deeply concerning. We came in to address a serious issue with our vehicle, which was returned to us shaking far worse than before -- completely unsafe for my 80-year-old husband to drive, especially on a long trip to Florida. Instead of professionalism, we were met with hostility. The service manager, Corey, opened our meeting by saying with an angry face, "Let's get this meeting over with." Throughout the conversation, he was defensive, dismissive, and even called me disrespectful for voicing legitimate concerns. He told me I gave "stupid examples," minimized the unsafe condition of our car, and shockingly claimed the car was still "safe" despite the severe shaking. When I asked for accountability, Corey told us he could "end this right now, not repair, not do anything, and kick us out." He even compared me to how I supposedly "yell at my husband," which was offensive and completely unprofessional. Communication from their team was inconsistent at best -- Steve never returned my husband's call, yet Corey falsely insisted there had been direct communication. What I expected was acknowledgment of mistakes, an apology, and a good-faith effort to make things right. Instead, I encountered rudeness, denial, and a lack of responsibility. Giving a malfunctioning, unsafe car back to a customer is unacceptable. This dealership has lost our trust for ever. After years of loyalty, I regret ever coming back. If this is how they treat long-time customers, I can only imagine how new customers are treated. I will not stop raising this issue until it is properly addressed, including escalating to Kia of America. read more

Bought a car here used..It's been 4 months now the car is having electrical problems. I get purchasing under as is, but its not fair to the consumer if it was never disclosed the car was under water, and had been in an accident. I spoke to the Sales manager and General manager with no luck. It's heart breaking that they would do their consumer like this. This is a dealership and not a Buy here pay here. They ran my credit and required a deposit for a lemon they sold me:) . I have great credit ...over 720. I would not recommend this dealer. read more

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I had my Kia Sportage serviced here couple of times and they did a great job. The service department was superb in getting my car serviced. The entire service department was very courteous and communicated with me every step of the way. There was also follow-up contact with me regarding my car after the service. Follow-up with text and update the status. I loved the ability to register your vehicle make appointments online. In this case, the service was primarily for a safety recall and the earliest available date was about a month after setting the appointment. The dealership confirmed appointment and sent periodical reminders of the upcoming appointment. On the appointment date, I was able to quickly check-in my vehicle. Overall a great experience and recommend this shop to anyone. read more

Ed Voyles Kia of Chamblee - Auto Repair Near Me - Chamblee, Georgia

They lied about the amount they're gonna give me for my trade-in they. added in some sales tax savings, which is a savings, not money. It cost them a deal read more

Outstanding Experience - Highly Recommend Ed Voyles Kia Service As a detailed car aficionado, I hold high expectations when it comes to service quality and communication -- and the Ed Voyles Kia Service Department absolutely delivered. I recently had a major warranty repair that required extensive coordination with Kia, and the entire team handled it with professionalism, urgency, and clear follow-through. Jeff, Corey, and Larry were fantastic to work with throughout what turned out to be a fairly complicated process. Each brought clarity, consistency, and a commitment to doing things right. It's rare to find a dealership service department that operates with this level of integrity. I highly recommend the Ed Voyles Kia service team to anyone seeking reliable, well-managed vehicle service. read more

DO NOT GIVE THESE PEOPLE YOUR MONEY! My most recent appointment with the auto service center was the worst of my life! I regret it completely. I went in for a few replacement parts and to check an issue with my car collecting rain water. They NEVER gave me a complete quote stating what I would be likely to pay. They mentioned a $390 fee that I thought would cover the repair once they figured out what was wrong. Turns out, the fee only covered the diagnostic test. Once I found this out, the service was already done and the total bill came out to over $500! I feel completely misled and cheated! I will NEVER have anything to do with these people ever again. I feel like I got burned. Most people can't afford a $500 emergency with the cost of living these days and they just say whatever they can to get you to sign so they can screw you in the end! What's even worse is that when I went in the next morning to receive some kind of help for my issue, the service manager, Steven Cummings, completely brushed me off. He was also terribly rude! He cited my negative review as the reason he wouldn't help me. I'm sorry, I thought they gave you a survey for you to write about your experience. That's what I did. I have a feeling he was never going to help me in the first place! I looked up other reviews for the service center online and other people said the same thing about being misled about the $390 fee. I think this is all intentional. They knew they were screwing me. They just didn't care because they're selfish and dishonest and money hungry. SCREW YOU ED VOYLES KIA! If you value good and honest service, do NOT do any form of business with these people! read more

2017 Kia Sedona LX I really wasn't going to do this but the service department at this location was nothing but disappointment. STEVE CUMMINGS was the most arrogant person I have ever dealt with. "The problem was, they want me sign a paper saying, cost diagnostic $400". A Kia dealership should not charge a diagnostic fee for a recall repair, as all recall repairs are required to be done free of charge by law; if they are attempting to charge you for a diagnostic fee on a recall issue, this is likely incorrect and you should dispute it with the dealership manager or contact Kia customer service directly. Key points to remember: Recalls are free: Kia (and all car manufacturers) are obligated to fix recall issues on your vehicle at no cost to you. Check your recall status: You can easily check if your Kia has any outstanding recalls on the Kia website or by contacting your local dealership. Dispute any charges: If a dealership attempts to charge you for a diagnostic fee on a recall repair, politely push back and ask them to explain why they are charging you, and if necessary, contact Kia customer service to address the issue. #1 RECALL had to go in 3 TIMES to address a recall NHTSA CAMPAIGN ID: 19V109000 Report Date: FEB 18, 2019 Vehicles Affected: 94389 Consequence: If a child is in a child seat in the front seat, a broken ODS wiring harness will not prevent the front passenger air bag from deploying in the event of a crash, increasing the risk of injury to the child. What You Should Do: Kia will notify owners, and dealers will remove the wire harness clip to prevent the wiring harness from breaking. If the harness is found damaged, the front passenger seat cushion will be replaced. These repairs will be performed free of charge. Summary: Kia Motors America (Kia) is recalling certain 2015-2018 Sedona vehicles equipped with manually-adjusted front passenger seats. Over time, the Occupant Detection System (ODS) wiring harness located underneath the front passenger seat may break from the seat being occupied.. 2nd recall Warranty Extension Coverage: Kia America, Inc. takes pride in providing you with high quality and dependable vehicles. To maintain these standards, Kia is extending the New Vehicle Limited Warranty coverage for repairs that may be necessary to address an Oil Pressure Switch leak in 2015-2018 MY Sedona vehicles equipped with 3.3L GDI Engine from 5 years/60,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address the Oil Pressure Switch leaking condition at no cost to you during this extended warranty period. If you notice engine oil is leaking from the engine or if the Engine Oil Pressure Warning Light stays illuminated after the engine is turned ON, it is alerting you of a potential problem with your vehicle's engine oil system. Drive carefully to a safe location and stop your vehicle. Turn the engine OFF and check the engine oil level (more information can be found in the "Engine Oil" section of your Owner's Manual). If the level is low, add oil as required and take your vehicle to an authorized Kia dealer for diagnosis as soon as possible. Your authorized Kia dealership will diagnose the cause at no cost to you during the extended warranty period. If I ever buy a KIA car again, I need to consider how well their service center runs. Will not buy another car here. read more

Ed Voyles Kia of Chamblee - STEVE CUMMINGS - BE AWARE!!!! - Auto Repair Near Me - Chamblee, Georgia

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I think I've left a review already but don't see it. I had a great experience buying the car there in 2018. Never buy extended warranties, but made an exception. All was good until the warranty expired, now the prices went through the roof, and the attitudes are non-caring to condescending, which happened yesterday --- only 20,000 miles on a 7-yr old car--NEVER any problems, and charged me $1500 for the maintenance check, replacing a few filters. For the ridiculous price, I'll never come there for maintenance/service. For the condescending attitude, I won't be buying my new Kia there. read more

They charged $370.00 to flush an replace the transmission fluid on my 2019 Kia Telluride. Two months later a mechanic expressed that my transmission fluid needed to be flushed and replaced! The mechanic pulled a sample to show me. It was very dark brown/black (it is supposed to be red). A message was left with the service manager. Hopefully they will call me back. ¯\_(ツ)_/¯ read more

I called ahead and told the service department I needed a mirror replaced. They said first available appointment was a week. I wait, then when I arrive they don't have the part. No apologies. And they can't tell me when I 'll be able to come back. But they want a $1000 deposit. I overhear one other service rep telling someone, "I don't work for her. She's not my boss." And another who says "Be sure to give us 5 stars." Something's horribly broken in their systems. read more

I went in for a simple oil change, and instead of quick, honest service, I was met with constant upcharges and pressure to approve unnecessary add-ons. Every time I come here, they try to convince me I need services I didn't ask for or don't even need. It feels like they care more about padding the bill than actually helping customers. This kind of shady upselling is exactly why people stop trusting dealerships. I won't be coming back, and I wouldn't recommend this location to anyone. Tyler Cappiello charged me for a tire rotation I didn't ask for and didn't even get -- tech said I didn't need one! When I complained, Corey Wright, the manager, just said he'd "leave a note" for next time. No refund, no accountability. This place is a joke -- stay away. read more

BUYER BEWARE!! BAIT & SWITCH PRICING!!! TLDR: Honest buyers shouldn't waste their money at this dishonest dealership. We went in with a price from THEIR sales team of $43.3k OTD. We told them we were given a better price for the same Make/Model/Trim and they told us to just come in if we were serious about buying and they could see what they could do. We walk-in and no one at sales even greets us or speaks to us for that matter. We're told to wait for someone to come get us. After being ignored in their lobby for over 10 minutes, someone comes out and immediately takes us to the finance office. Keep in mind we haven't seen or signed a price sheet at this time. They try to get us to immediately sign papers when we stop them and tell them we haven't even agreed to pricing yet. Then upon asking for the price sheet for all the paperwork they just drafted we see that they've based it on $44.1k OTD. Bad start right? We then show them the messages of their own salesman previously offering $43.3k OTD and restated that we came in to discuss potentially matching our $42.5k offer like he said he'd try to do on the phone. At this point the finiance guy goes to "speak with the manager" and comes back with $43.5k firm, which is still above the initial price they've already told us they would do on this vehicle. We asked if they were serious about NOT HONORING THEIR OWN PRICING that we had in writing and he said yes and furthermore, told us that he wouldn't be going back and forth with the sales manager since he's not a sales guy and that this offer was final. So we walked. You should never feel bullied or conned when buying a car period, but it's especially ludicrous to be treated as such when your trying to buy a new car at MSRP!! 0/5 stars for customer service, don't remember the last time I was ignored when coming in to buy a new vehicle at MSRP. Even when the market was hot I was never treated with this much disinterest as a serious buyer in store. Negative stars for dishonest bait & switch pricing tactics. Sad to see how utterly poorly this went. Hopefully this helps someone before they get scammed at this dealership. read more

2014 Kia Sorento drove to dealer for transmission leak. Kia suggested it was a $24k repair. Kia chatged $628 for this diagnosis. The only information they offered was because of known transmission issues, and 160k mileage, it should be totaled. Wow. Drove vehicle to AAMCO, Conyers. They did not charge for the inspection. Foumd a transmission leak in the axle. Also said tourque converter needed replaced. Total repair:$3600. IMHO Ed Voyles Kia Chamblee does NOT service vehicles. They use your problems to try to get a decent tradein and sell a new car. read more

A broken beginning ended with a perfect fixing thanks to Andy Ratliff who closed my deal gracefully amd patiently with a smile and great sense of humor. Andy knows his stuff and is definitely the manager you want to close your deal at this dealership. He followed up and kept his word at making sure every matter was addressed and solved during and after we closed my deal. Andy, thank YOU for making it all better and making sure I was a very happy customer when it was all over. You're a Godsend. And then there's the amazing salesman Tino Tsutras who was also a saving grace. While my sales person Chae was a delight as well, it was only his 3rd week there so he hadn't been taught all the specifics of my 2023 Kia Stinger GT2 which I didn't and don't hold against him. Everyone has to learn and that's where Tino stepped in and gave me a masterclass on the car and he made sure Chae understood as well. Tino went above and beyond to assist me and I can call him anytime I have a question as this car is a beast and comes with all the bells and whistles. Tino was also very honest and the passion he has for his job didn't fall anything less than SUPERB! Thanks Tino. I'm taking care of your baby and am beyond grateful for you. You rock! And Chae thank you for your tenacity and willingness to learn. I know great things are in store for you kiddo. Stay humble and hungry to learn as I watched you so gracefully do during my entire process. "Sting" is doing very well and I'm a happy customer, indeed. read more

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I should have read the reviews before I went there. I went in for a recall. I mentioned that someone just told me on the road that my back break light was out. When I went to pick the car up, they told me that no electricity was getting to my back break light and I needed to pay $400 to diagnose. I said no because of the expense. I then took my car to my trusted mechanic. It was just a burned out bulb! They are liars and they tried to totally rip me off! read more

I bought a used 2019 Honda Fit from here this summer. It was overpriced, but otherwise what I needed so I bit the bullet. I wish that had been the end of the story, though. Despite being told it was rigorously inspected before I picked it up, this car has been riddled with issues. The belly plate started dragging on my way home to Chattanooga. Turns out over half of the fastening clips had been ripped out. Instead of replacing them with new clips, the plate was reattached with two zip ties. An absolutely wildly unprofessional thing to do. Then, within days, my front left tire blew out on the highway. The mechanic said it was due to a blister and found another on the back left tire. Something that also should have been caught and corrected before selling. Within the month the battery (that was supposedly new) completely gave out and needed to be replaced. I hadn't done anything like leaving lights on to prompt this and no amount of jumping would bring it back for more than a short trip (it needed to be charged every time I turned the car on). On top of these things I needed to get a realignment and now a new alternator. At this point I see only two options for how things ended up like this. Either this dealership is cutting corners and being negligent because they just can't be bothered to do a quality job or because they only care about making the maximum amount of money and fixing problems before selling dips into the bottom line. Either way, I'm out a lot of money for issues that never should have made it past the "rigorous inspection." read more

Avoid this dealership's service department like the plague! I dropped a Kia Telluride off here over a week ago to have regular service, two recalls, and the radio looked at (not working). I was told I would be texted updates and the tech would also call me. Never received one text update and now for NINE days and counting, I have had to call and ask the service person for updates and what is going on. The service advisor has not once called me like he stated he was going to. This dealership also does not do courtesy cars, and Kia apparently only offers you $44/day for a rental, which will get you something far less comparable to a Telluride. An issue was found with the shocks and it took a week for those to come in. It has now been over 24 hours later, and they still have not been installed. The real winner is the radio issue, which they apparently have to act like they know absolutely nothing about and instead send messages/calls to Kia TechLine, which is a disaster and sounds like it operates as slow as US Mail. Come to find out, from what I can tell online, the issue is with their previous software and all they need to do us flash the newest software to the system and the radio issue would be fixed. According to the service advisor, they didn't even try that and instead have been taking apart the dash and looking for lose wires and having to wait on the KiaTechLine to tell them what to do next, which it sounds like they answer about one message per week. I could download and upgrade the infotainment/radio software myself in just a few hours - yet here they are nine days later with no progress or resolution. This experience has even further convinced me to never buy another Kia, and surely not to use any Ed Voyles dealerships for anything! read more

Great experience at Kia of Chamblee! Alan and Jeff were amazing and tended to our needs while giving us sound advice on purchase options. Great team to help you every step of the way. Thanks y'all! read more

Ed Voyles Kia of Chamblee - Auto Repair Near Me - Chamblee, Georgia

First off, I want to start by saying that I had the absolute worst experience as a first-time Kia consumer, thanks to an incredibly disrespectful individual named Larry Hayden. His behavior was nothing short of appalling. He was not only rude but also degrading, telling us that if we couldn't afford the car, we should "get the fuck out of this office and go somewhere else you can afford the car." My guest and I were shocked and dismayed by this level of unprofessionalism. If the general manager, Tahir Lyas, condones this type of behavior from his sales team, then he too should be held accountable. I am utterly disgusted by this experience and will be reconsidering my recommendations of Kia to others. I regret advising my best friend to purchase a car from this dealership and will now be encouraging her to sell it and find a different option. I will be reaching out to my local news station if I do not receive a satisfactory response from the general manager. This experience has left a very bad taste in my mouth, and I can no longer support or recommend Kia with confidence. Thanks to Larry Hayden. read more

Purchased Kia Optima at Ed Voyles in 2011, and have religiously brought it back to them for service. They have ALWAYS treated me fairly. There have been rare times where there were mix-ups with scheduling, and one repair that needed to be re-done. However, I remained reasonable with them, and they have always come through with 'doing the right thing'. Car service is a tricky business, and it's very easy as a customer to get frustrated. However, I found listening, not losing one's temper, being reasonable, and expecting reasonable behavior back has paid off. I think this works with ANY service business, though. In reference to 'dealership costs'. Because I regularly take my vehicle for oil changes et al, I was mailed 'coupons' that lowered the cost of the service to comparable costs at some of the 'less costly' places. While it takes a bit more time at the dealership, I've found the clean waiting room stocked with complimentary decent coffee, water, and even a small snack to be a good 'remote work' environment. Also, the work is backed by the dealership and in most cases, Kia Corporate. Cudo's to Corey (Director of Svc), Steven C. (manager of service reps) and Stephen R (Service Rep) for going to bat for me with Kia corp. Responding to some of the other reviews: - Yes, at one point it took a ridiculous amount of time to get an appointment. However, at the present time, that issue seems to have been fixed. I called last week, and had an appointment within a week. - Warranty claims - I have had several, including the engine. All were managed well by Ed Voyles service dept and Kia. One 'service bulliten' was out of warranty / coverage, but these guys went to bat for me asking Kia corp. to cover it. Positive result... they covered it. - Asking to 'keep the car' while waiting 'in-line' for service tech's - Yep, this happened to me as well. However, when I asked them if I could take the car and bring it back when it was 'my turn' they obliged. I get this process, as people often make appointments and don't show. While I would prefer to make an appointment and keep it, I get the process. I appreciate that they were not draconian about having me leave my vehicle. Again, a fair practice. - Communications - please ask the best way to get back in touch with the Service reps for updates. Calling in and leaving messages is NOT affective. However, the service reps volunteered that the best way to get them is by Text. When I texted, they texted back. I do wish the folks who answer the phone could be trained to suggest that service customers text the reps. That said, when I called back, they were good about transferring to a 'real person' who either took message and delivered, or transferred to an alternative service rep (including the manager - thx Steven C. for being available. read more

Took my car into Kia for a warranty repair. I was told 2 weeks later that it was being done under a third party warranty, and it would be done in 1 week 2 at the outside. It took 6 weeks for them to tell it was on backorder and then 8 weeks for them to finally complete the repairs. No compensation for the time and money lost due to the blatant misinformation ! read more

I had the extreme misfortune of dealing with Ms. Doreen English. She acted in ways that were are difficult to describe. To say she was unhelpful would be gross understatement. From the moment I stepped to her service kiosk, almost before I could get any words out she began telling me what she could NOT do. She then immediately flew past me out into the service bay to admonish the poor guys out there about moving the vehicles, then flew back in towards me at her kiosk as if her hair was on fire, speaking rather unintelligibly and frantically about my situation. (Which I wasn't even given the chance to fully describe) All this at 8am. And I am not exaggerating. The upshot: I had a coolant leak that they told me they could potentially fix if I left my car there for 6 weeks and maybe THEN they could get the parts. Mind you, they never went under my hood to check at any point. I had just driven up from Tampa with my family, to escape the direct path of Hurricane Milton in my 2021 Telluride with only 46k on it. I needed help. They blew me off. Told me to get a rental, leave my car drive back to Tampa and come back in 6 weeks. SERIOUSLY.. I took it around the corner to another shop and the guys there put a new water pump on and pressure tested the gaskets for $700 bucks. THE SAME DAY. I'd give less than 1 star if possible. They were terrible especially Doreen English. I'll most likely write a letter to corporate about this very strange and disheartening experience. read more

We purchased our second Kia Telluride from them March, 2024. We purchased the first one from a Kia dealer in PA. Voyles customer service is terrible. Do not buy a car at this dealership. Two months into owning the vehicle, the trim started to fall off due to faulty adhesive. Also, there were four recalls. I made an appointment in August for the 1st available appt October 11. They did not have the recall parts and they did not have the trim pieces. It has been almost eight weeks and the parts are still on national backorder and the dealer does NOT care. They are rude and inattentive. Do not go to Ed Voyles and steer clear of Doreen in the Service Dept. read more

A long review yes... But a lot of information. In short I was charged for a service. I complained about a noise that appeared after service. I had no response for roughly 20 days. I filed a charge back and then hear from them. They made a statement of not working in the area of the complaint. Took car in for maintenance. Came back with issues not present at drop off. I noticed the issue an hour later after getting home and my car was idling.Only resolution they offered was to leave it there for a few days (with no loaner car even though I asked) or to schedule a new appointment months out Let's post an update as of 6/29. So to clarify I tried bringing it on a day the service department agreed upon. When I did bring it on that's when they gave me the two different resolutions above.Now to update the communication aspects of this r dealership... Only after I left a negative review did someone reach out to me. Then on top of that they missed spelled my name on the email address even though I had an email chain started.Their current offer:Replace the wipers (they as re already streaking after roughly 25 days, and to let a "senior technician" do a multipoint inspection. Which according to the person I'm talking to is free already. I had asked for a refund on anything questionable on if it was done or not.Also I had to fix the vibrating issue myself. They took 20 days to respond to my original complaint. Now that I had left a bad review and started the chargeback process will they " handle your visit with priority..."Why wouldn't they have done that when I asked originally? I even demonstrated the issue to the service advisors.Update 6/30Their service department lacks customer service all around. Being very passive aggressive blaming the customer. Good luck with anybody who needs service here. Update 8/9 A Kia employee "At no time during our repair and inspection did we work on or in the vicinity of the glove compartment." I had supposedly a Cabin air filter replacement. Which if done in accordance with the Owners manual supplied KIA requires access to the glove compartment. read more

BEWARE SERVICE SCAMS. After bringing my Sorento in for a routine maintenance interval and recall service this dealership said I needed an alignment on my 10 month old 2023 Sorento which surprised me since it had zero driving issues. I agreed to the alignment at their insistence. They failed to order the recall part I needed despite having a month of notice and said I would need to schedule a 2nd appointment. During my 2nd appointment (17 days later) I was again told my car needed an ALIGNMENT(!) plus ROUTINE MAINTENANCE items despite having just performed both these services (additional $565.73). When I asked for the alignment measurement report (like they provided during the 1st appt) they said none was performed this time because they would "have to lift my vehicle up" and the service was recommended based on "visual inspection of the tires" (can you smell the BS?). When I informed them the service was performed just 17 days prior, they first claimed I must have driven over bad roads since then and later switched to telling me the recommendation was a "system error" left over from the 1st visit (pretty expensive "system error" for us customers... think I would have gotten a refund if I'd done a 2nd alignment?). The remaining recommended service items that were fine 17 days prior (416 miles driven) but now needed to be addressed were changing cabin air filters (Kia recommends every 15-30K miles, I'm at 8K), fuel additives, etc, etc. No accountability here. Beware costly upcharging, unnecessary services, and outright SCAM tactics. read more

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I'm so disappointed in this place. I bought my car over a year ago and was told that I can come in for free service when I reach a certain amount of miles. Unfortunately I've called about 3-4 times within the last month to speak to someone about getting service but any time that I've been transferred over, no one picks up. It just rings. Today, finally, someone picked up after I was transferred however, I was on hold for 24 minutes!!!! It could have been longer if I didn't hang up. Just wow. read more

Ed Voyles Kia of Chamblee - Holding time - Auto Repair Near Me - Chamblee, Georgia

Horrible way to treat A Gulf War Combat Veteran! I had a defective Kia Steering Wheel Coupling, I went there on 2/2/23, they said it was UNDER WARRANTY, they made a 3/21 appt. Got there then, said the warranty was EXPIRED, said I had to pay for it , OR THERE"S THE DOOR! Corey , the Service MGR, lied about his name (Gordon), and wouldn't deal with it, I paid for it, I needed to have it done. I had to go to the GM Jeff Elliott, instead to taking care of a veteran, he said I had to pay for it, and he would go thru Kia, and seek reimbursement, keeping me waiting for 3 weeks, dodging me. Typical car dealership greed and SLEAZE, SLEAZE read more

I have had a horrible experience with this dealership. For the last month they have had my vehicle with 99% of the communication coming from me reaching out to them. The clerk Stephen is as rude as they come and today he hung up the phone in my face. He is so unprofessional and had the audacity to confront me about another review that I left on the web about the service department. The service department is low performing and they don't like to be confronted when they mess up. They have had my vehicle since 10/31 & claimed 1 part is was on backorder then another part is on back order and then a week ago they told me that Kia released the parts on 11/22 & I would be back in my vehicle this weekend (12/2). I reached out on this week Wednesday to check on the status bc clearly no one reaches out to me and was told the parts still hadn't arrived. Stephen claimed to not know anything but would know something the next day (Thursday). Today is the next day and of course I have no communication from the service department so I reach out & he claims to have called and my phone went to VM & that he left me a VM yesterday right after we hung up. Stephen keeps saying he's calling me and my phone goes to VM & that he leaves messages which are LIES!! I haven't had a VM since 11/10 & it wasn't from KIA. Even if the phone went to VM you have claimed to have left me two VMs and I have none of them! LIES! He never wants to speak to me about the LIES that they keep telling from that service department. NOW THE PARTS ARE ON NATIONAL BACKORDER and he doesn't know when they will be in! Wow! We went from them being released on 11/22 to now they are on national backorder. I explained to him that they have no sympathy or even acknowledge when they make mistakes. They seem to blame everything on KIA but YOU told me that I would be back in my car this weekend and had I not called them I wouldn't even know that I wouldn't be back in my car. He always also went on to encourage me to come and tow my car to another dealership. I told him to tow it and he hung up the phone in my face. I called back to speak to the service manager and of course he's in a meeting. I left a hand note w/the receptionist who is also rude, for him to call me and we shall see if he does bc I have left him several messages since August when this first started and he is yet to return one of my calls. Stephen also went on to brag that my 30 days is nothing compared to the people that have had their cars there for 6-7 months. I assume they pride themselves in inconveniencing the customer, not communicating, making promises they can't keep and hanging up the phone in the customers face. You will not get a loaner car from this dealership bc at first Stephen told me they stopped bc of Covid but today he told me that KIA hasn't approved them for loaner cars. This is my frustration because it's a different lie every single day. I urge you to find a different place to purchase your vehicle bc Ed Voyles isn't it! I'm sure they will confront me about this post as well bc instead of fixing their issues they confront customers about what they put on google reviews. All of this statement is a FACT!!! The owner needs to step in at this place fast! read more

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Where to begin...... They have had my car for 8/9 weeks with what is presumed as a recall for my engine. This team has not once followed up with any feedback what so ever. I have had to call each week to get a status update. Half of the team doesn't even know what is wrong with my car. Also, when I do call they ask for documents I have submitted 3 weeks ago. Yesterday I was told we would hopefully have an update by end of business day. End of business day came and no one reach out to me per usual. Just note if you get anything extensively done at this location it is going to be a crazy ride lol. I haven't had a car for 8 /9 weeks nor did they provide me a rental for the extend time. Went from as stated 3-4 weeks to 8/9, and they haven't even started working on it. I work in a customer service tailord profession and I am extremely disappointed in Kia as a whole. Not for just the process but the over all experience. read more

Horrible service, had a recall took it in for repair and an oil change- it was due and I had to take the day off because they can't just give you an appointment and fix it. You have to wait- Uber 20.00 each way - because it HAD to stay overnite. I doubt they even changed the oil that I paid for- WHY well I am out of fluid for the washer, lights are on everywhere aka need service light. Tire pressure is low. While we love out Kia we don't love this place! Go any where else. read more

The worst customer service I have ever encountered. The service department is so non responsive that I took my Kia Soul down the street to the Jim Ellis VW service center. Terrible. If I could rate the a zero I would. read more

Had a 9:30 appt for a simple oil change. At 10:30 my car wasn't even taken to be worked on. When I asked they said my car was next up and it would then be another 90 minutes. What's the point of an appt? Wish they would have called to say it will be longer wait than usual. Ended up being there a total of three hours. They were apologetic about it. Also, hardly anyone wears a mask in this place as far as employees go. Felt pretty unsafe and went outside where it was very cold. Wish they took the virus more serious. read more

I've been here three times for service and was very frustrated every time. The team and the workflow seem very unorganized. I tried to use a Kiosk once to check in and got nowhere. At the counter, they told me that thing never works anyway (so why let me stand there trying?) Another time they were severely understaffed and kept making excuses to everyone for how long it was taking. It was a topic of lively conversation in the waiting area. The final time I went my car sat in the breezeway, ready to go, for 15 minutes before I finally approached the counter. I hadn't even said anything and the rep ridiculed me for being impatient and not waiting until I was called. Not going back. There are other Kia dealerships in the area. read more

If I had the opportunity, I wouldn't even give 1 star for such a pathetic thing that they are doing to their customers by charging them a $10 to $15k markup. Now they will probably respond to me by saying to send a complaint at an email and I would have to go through the whole process and agree with what they have to say about current market conditions. However, here is the reality the market is now all stable with new cars floating in with all brands/manufacturers in new cars. Additionally, the worse part is as soon as the sales guy interacted, I do feel like I was supremely discriminated against on markup and was charged really high. I think KIA can do better with treating their customers. I would never recommend anyone to go to this dealer due to such racism, discrimination and taking advantage of people altogether. read more

I'd give them a -10 to the negative power of a million if I could. Purchased a sorento here, was advised to bring it here for service. There was a sensor malfunction that was a warranty repair and had to visit them over five times and they found every excuse not to fix it. Eventually took it to another Kia dealership and it was repaired in less than 24 hours. Corey Wright is a clown. read more