Pleasantly surprised at the professionalism and quality of work here. Highly recommend

I am incredibly disappointed with both #HerbChambers Audi Brookline and #AudiUSA. We brought our Q5 in for service at 80,000 miles, specifically regarding the known sunroof leak issue that has been part of a recall. At that time, we were told everything was fine and there were no issues. Now, at 92,000 miles, the issue is back, and Audi USA refuses to offer any accommodations or stand behind a well-documented manufacturing defect. Beyond the corporate failure, the customer service at #HerbChambers Audi Brookline is completely unacceptable. Because I travel extensively for work, my wife has had to handle this ordeal alone while visibly weak from ongoing cancer treatments. Instead of showing an ounce of empathy or professional courtesy, the service manager and advisors have demonstrated zero communication skills. When you are in a sales or customer service position, common courtesy dictates that you make eye contact with the person in front of you. The staff here needs to learn how to get off their computers and actually look at the person they are talking to. They didn't really listen to anything my wife had to say, dismissed her questions about the issue with the car, choosing instead to brush her off with one-sentence canned phrases. When she finally asked for physical paperwork, they just dismissively asked, "Don't you have access to the app?" Treating a customer with such blatant disregard--especially someone clearly dealing with health challenges--is disgraceful. #AudiUSA needs to stand behind their known issues, and the management team at #HerbChambers Audi Brookline needs immediate customer service and communication training. We expected far better from a luxury brand. read more

This place has really gone downhill since Herb sold up. Last time I came in to pick up my car, I was in a hurry, but it took them so long to locate my key that I missed my following appointment for a state inspection. They used to do state inspections, but no longer. It often takes a longer than reasonable time to get attention from an employee on site, and the phone system is so dysfunctional that I often had to call in 7-10 times just to reach a live person in any department, let alone the service department. The worst part is I requested a full interior detailing, which was priced at $200. I was told the interior would be deep cleaned, but when I got the car back, there was obvious dirt still visible on the steering wheel (so thick I could feel it), door handles, control knobs, and instrument cluster. I requested a manager (Ernest) who offered to have the job redone, but when I picked the car up the day after, it was only marginally better, and there was still dirt visible on the airbag logo, paddle shifters, door handle, and a strange sticky substance on the turn signal lever that had not been there before. Overall, the job was sub-par and in no way reflects the service I've come to expect from an Audi dealership or anything associated with Herb Chambers. I do not recommend this dealership at all. I was not treated like a valued customer, the detailing was slovenly and incomplete, and the price are outrageous for such sloppy work. I can go to my local car wash and get as good a job done for a fraction of the cost in about 15 minutes. read more

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Herb Chambers Audi Dealerships in Brookline, MA. I recently brought my 2022 Audi Q3 to the Audi dealership in Brookline after another Audi dealership failed to diagnose an issue with my vehicle during a scheduled service. The team at the Brookline dealership diagnosed a problem with the reservoir and recommended replacing it. I approved the repair and paid for the work. However, when I arrived to pick up my vehicle, I was informed that although the car was safe to drive, the technician had realized another part--a pump gasket--needed to be ordered. I was told I could drive the vehicle in the meantime, but I would not be able to use the windshield washer system. After waiting ten days and repeatedly calling the dealership myself for updates, I was finally told the part had arrived and that I could bring the car back. I was assured it would be a simple repair. Instead, after my vehicle had been at the dealership for nearly three hours, I received another call stating that I could pick it up, but that I would once again have to return because the technician had now determined that the washer pump also needed to be replaced as a precaution. When I asked why this issue had not been identified by the technician who originally worked on my vehicle, the customer service representative informed me that a different technician had worked on the car during my second visit. This raises serious concerns about the consistency and accuracy of the dealership's diagnostic process. It is difficult to understand how different technicians can arrive at different conclusions about the same repair. I also requested an estimated timeline for completing the repair and asked to speak with the service manager. However, when I arrived to pick up my vehicle, neither the customer service representative nor the manager was available, as I was told they had already left for the day. While I am still waiting for this issue to be fully resolved, my experience with this dealership has been extremely disappointing. The repeated misdiagnoses, lack of communication, the need for me to repeatedly follow up for updates, and the inability to speak with management have left me with serious concerns about the competence of the technicians and the overall quality of service at this location. As a customer who expects professional and accurate service from an authorized Audi dealership, I find this experience unacceptable. read more

ripoff. dealer charged me $154 each on 3 ignition coils. went to pick up the last one from volkswagen dealer because needed 4. they charged me $94 there for same exact part. unbelievable upcharge just because I'm a walk-in customer. another 30% markup on spark plugs so a total of almost $200 extra. thieves read more

Audi Brookline - invoice - Car Dealers Near Me - Brookline, Massachusetts

Go somewhere else, seriously. I don't know if it's the Herb Chambers culture or just Audi brookline, but this place really screwed me on my last lease, and treated me like disposable trash when I came back looking around for another possible car. Their pricing is sky high compared to other area dealers and they're not friendly at all. Go to Natick Audi (Bernardi) or maybe Burlington (also Herb Chambers).. but this place does not treat you right, they treat you like a wallet to be pried open and little else. Clear questions went unanswered and they don't update their website promptly on inventory they've already sold for many (like 5?) days (unlike other dealers when the delay can be a day or so), making the search for a new car terrible. If you're a customer once, like me, you'll understand the mistake and not be back. I urge you to learn from my mistakes, this place doesn't deserve your time. read more

Booked an appointment for a tire replacement. Jeff was very helpful and called me when everything was ready. Overall, it was a great experience with fair pricing and good transparency. I would definitely come back again -- 10/10. read more

This used to be a good dealership, but it has gone downhill within the last few years. There is constant turnover, inefficient service, and overall complacency. read more

Their customer service is AWFUL!! You'd think the sales person would call you back when you are trying to purchase a car!! Oh my gosh, I just read all of the Yelp reviews - I have never ever read so MANY bad reviews in my life. Audi Brookline is terrible and I'm glad everyone else agrees with me. The manager Mike Walsh NEVER returned my calls and I called him at least 5 times. I can NOT believe they missed the opportunity to sell me a car. I was on Herb Chambers yacht in Palm Beach at the Palm Beach Boat Show a couple years ago. I spoke with him and told him I've bought all of my car from his dealerships. Too bad I couldn't find him this year (I was there yesterday) I would have given him an ear full. If he had any idea how BAD his Brookline location was he would freak out and fire the whole sales team. They are the worst!!! read more

Tyler and his team has not returned my calls or my emails about the notorious Audi sunroof Leaking . He has displayed unprofessionalism at his best. You would think a company of this caliber would at least have the decency for a callback not this company won't be doing business with them again and suggest you do not either Tyler should be fired on the spot. read more

Worst dealership ever...they overcharge, their finance team won't show a breakdown of costs and then their service department promises loaners and acts stupid when you ask why they don't have one! BUY A CAR ANYWHERE ELSE!!! read more

Awful Service - Avoid Audi Brookline at All Costs I purchased a 2016 BMW X1 from Audi Brookline a month ago, and my experience with their service department has been incredibly frustrating and disappointing. After only two days of owning the car, I had to bring it back for a minor repair on the dashboard screen, which kept showing a warning about the e-brake. My father dropped the car off, expecting a quick fix, and we were told the repair would take a week at most. However, we heard absolutely nothing from the dealership for over a week. When I called, I was sent straight to voicemail, and when another family member called, they were told to call back the next day for an update. This continued for THREE weeks--three weeks of vague excuses and no clear communication. We were told the technician was sick or that they didn't have an update, or someone would call us back, but that never happened. Finally, after our third week of calling, we were told the car was ready for pickup. The day before, they had no information about the car's status, and suddenly, it was "fixed" within 24 hours. It was baffling and incredibly frustrating. I had asked multiple times, both by text and phone, for the car to be delivered to my home, given that it's an hour away and the service had been so poor. Instead, they gave my father a 24-hour window to pick up the car or risk being charged for the rental. There was no apology, no accommodation for our reasonable request. When my father finally drove an hour to pick up the car, we found that while the dashboard symbol had been resolved, the dealership had left pieces of the car disassembled in the backseat. After three weeks of waiting, they didn't even check to make sure the car was properly reassembled. This was unacceptable. Throughout this entire ordeal, the communication was horrendous. While Ahmed, the sales rep, did reach out to the service team to find out what was going on and informed me the car would be ready for pickup in the third week, when I messaged him about having the car delivered instead of picking it up, he never returned my message. He also didn't respond to my father's message about canceling the car sale due to the poor service and the inconvenience of driving an hour to pick up a car that wasn't properly reassembled. Brooke Murphy, who initially reached out to me about the sale, never responded to my emails regarding the repair issue. Once the sale was done, it seemed like no one at the dealership cared about providing any further service. To make matters worse, Patrick, the service manager, was impossible to get a hold of. Every time I called, I was sent straight to voicemail. This lack of accountability and communication is beyond frustrating, and it's clear that Audi Brookline only cares about making the sale, not about customer satisfaction. Audi Brookline's service has been a complete disaster, and I will never recommend them to anyone. I'm warning others to stay away from this dealership--don't make the same mistake we did. read more

Audi Brookline - Car Dealers Near Me - Brookline, Massachusetts

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Service was horrible. We bought our first Audi here 5 years ago in 2020. Great experience then. They have gone downhill. This time around they didn't even try to sell the car. I asked if they could fix some scratches before we bought it and flat out refused. They said buy it as it is or don't. We really needed a car and it was in our budget so we accepted it as is. They took almost two weeks to get the car ready for pick up, inspections, plates and cleaning. By the time we picked up the car on a Monday after work at 7:30pm, they try to avoid a walkthrough..but I insisted. It looked dusty on the inside and they didn't address any of the scratches. But as soon as I drove off I noticed a nice size crack on the windshield, that wasn't there when we test drove it. I got a call a few weeks later asking if they could fix the windshield because we left a bad review on their Audi automatic review So we brought the car in on a Sunday and they took pictures and refused to help because we left a bad review. Do not come here their service is horrible. The general sales manager refused to help and wasted our time. They will also try and get everyone to add their car warranty and clear coat package adding tens of thousand on top of their marketed price. read more

What happened to this place took car I purchased there in for safety system repair last week was charge $700 for a fix that did not work In past 3 days have left texts and multiple voicemails that have not been returned When I ask receptionist to speak to a live person just dumped into voicemail Really terrible service by any standard but fact that this is a safety issue and I bought car at dealership make it particularly shocking read more

had a horrible experience buying my car here. I don't think I finished a sentence without being interrupted. The one and only thing that I asked them to do was not done which was put a working bulb over my license plate, which i then had to pay for. they never change the oil or informed me when to change it. i called and asked for this info which they didn't know. I got a great car and i'm grateful, but i would have not gone had i known how frustrating it would be. read more

Excellent customer service from Jeff. Very professional and helpful!! Don't listen to the negative.

Working with Misha to purchase a used car was great. He genuinely listened to us, wasn't pushy, and didn't talk down to us. Their finance guy did try to upsell us, but working with Misha for the rest of the process was genuinely pleasant. Getting information out of the dealership in advance of the visit was not as great an experience. I never received the information from the car I'd asked from before taking a chance and just coming to the dealership. We did run into trouble claiming ownership of the car in the Tesla app, but the problem was more complex than it seemed and manager Kayla was fantastic as she worked with me to get through to Tesla and make sure all the required paperwork got where it needed to be. read more

These folks do not answer the phone and do not ever not call back, The call often goes to a random outdated voicemail from who is out of the office No car for the better part of a week (to change a tire) with no communication. Definitely the last time I'll get service here and will NEVER buy another Audi from anyone. read more

I never post. but after one visit and a series of terrible interactions at Audi Brookline, I will never go back. Parts literally double charged me for a simple part. They quickly backed down after I confronted them on it. A general smug and pushy culture permeates the staff. I feel bad for the competent service people who have to deal with such a poor front office. read more

I bought my first Audi at the dealership 3 years ago. 7 weeks ago I brought the car in for routine maintenance and tire replacement. End of day, I was notified by that my car had significant damage due to an accident by an employee on the dealership grounds. Body work was needed to repair the damage. For the past 7 weeks, i was given unreliable time line for when the car would be ready, no active updates unless I called the dealership, with reassurance it would be "beautiful work" done. Today, when I picked up my car, I was told by the service manager that my ask to not pay for service (yet pay for the tires) was unreasonable and they were not able to ".make this happen". I was charged for the work, and when I requested car records and the body work paperwork that was done, it was not available. (and it would be "sent" to me). In my own career as a nurse, customer service in care of my patients and families is a central focus and the core of each moment. the reaction I received this morning as well as service over this period shocked me, for a brand that consistently prides themselves on excellence. I am planning to change my place of service and not purchase an Audi again due to the misfortune and the lack of customer service/inability to take responsibility for the past 7 weeks. Will tell others too...Even when I verbalized to the manager my plans to change location of service, and how best to get records from brookline, there was no apology or attempt to maintain my service there. No walking me over to car to review work done..while I inspected it alone I felt... Disappointed to say the least. Do Better Brookline Audi. read more

The service department is an epic disaster! They had my car for a month to replace the battery and alternator. Unless I chased them, I got no update and I don't think they worked on the car. The day I was supposed to pick it up, when confirming it was ready, I was told the car was completely disassembled including the trunk and rearend. Apparently replacing the alternator didn't fix the problem and they were back to not knowing the issue. Interesting that removing the entire rearend and trunk is required to replace an alternator. Spoiler alert: alternator is next to engine not in the rear of the car. Took them another week to replace the battery. Just to add icing to the disaster cake, after checking out, it took the service staff 40 minutes to bring the car around so that my husband could leave. Steer clear of this service department! read more

Had a cracked rear tail light which was not working on my Audi Q5. Audi Brookline recommended that the job cost $1833 because the moisture corroded everything. I went to three local mechanics. All of them stated Audi was replacing way more parts than necessary and there was no major moisture issue. The final bill was $450. Now I know why Herb Chambers, the owner of the dealership, is a billionaire. https://www.forbes.com/profile/herb-chambers/?sh=2daec19f2483 read more

Audi Brookline - Audi Brookline Estimate - Car Dealers Near Me - Brookline, Massachusetts

Worst customer service! After suggesting $6k+ worth of services for a vehicle with less than 40,000 miles on it, they were unable to locate my vehicle at the time of pick up. Prior to my arrival, they confirmed that my vehicle was ready for pick up. After 35 minutes of looking for my vehicle, it was located. When I returned home, they called to ask me if I found keys to another vehicle. Please go elsewhere. read more

One star is generous. Car was in twice with loss of tire pressure, left front tire. Was told twice they found nothing wrong. The second time, the car was there for nearly a week. Drove to the Cape and BANG, low pressure left front tire. Car towed to Audi (my AAA account) in Hyannis where I was quickly told that there was a nail in the tire. Now, I have no way of retrieving the car. You'd think that the ineptitude would at least warrant a tow back to my home on the Cape. General manager just stiff armed me. Wake up Audi of Brookline, your reviews are miserable. This is why. read more

If I could give their service department 0 stars, I would. Over the last 2 years, I've had issues with them over oil in my engine. They did not correctly diagnose the issue (I know now) and charged me $900 to fix what they thought was the issue. I was still experiencing oil in the engine this year, and they charged me another $180 to diagnose the problem. Their new solution would have cost me $5K. An independent mechanic ultimately correctly and quickly identified the issue and I only had to pay $670 to fix it. There is no more oil in my engine. I tried engaging the Service Director but he said he would refer the issue to his legal team. In short, don't go here. Their technicians are unqualified and they try to scam you out of thousands of dollars. read more

Bought a used car at this dealership with 74k miles and am beside myself to say the least. The first night having the car, I noticed a lower headlight was out. When I received my tags/key, the backup key was wrapped in what I thought was "protective" plastic. I took off the plastic and the key fell apart. I kindly asked to get a new one ordered and they said yes but I had to go to Westborough Honda to get it cut and programmed. When I was at Westborough Honda for 2.5 hours (4 hrs. of my day with driving), I received an estimate of $2100.00+/- for what Honda of Westborough called "serious" issues with regards to oil leaks and engine gaskets. Now I had to set up an appointment to go back to Audi to get these repairs done and they provided me a loaner car a week later. I dropped my car off at 9:15 AM and I received a phone call at 12:30PM the same day stating, "There is nothing wrong with the car. No leaks. Gaskets are fine. You can come get your car." I find it hard to believe that Honda of Westborough found over 2k worth of repairs, yet the seller (Audi of Brookline) found nothing. When I came back to Audi to get my car the following morning at 7AM when they opened, I was told, "You can take it somewhere else for a second opinion". I'm Sorry, What? No courtesy vacuum. No wash. No, I'm sorry for the inconvenience. Then to top it off, When I was repositioning my floor mat on drivers' side, There is a 3 inch x 2 inch hole on the floor that was covered and tried to be hidden. I will be taking it for another opinion but PLEASE, BUYER BEWARE when purchasing from AUDI of BROOKLINE. read more

After purchasing and leasing 4 vehicles from here they dropped the ball on my last lease. I had the vehicle for 2.7 years and had a 10k per year lease. I was turning in the vehicle with 18k over almost a 3 year time. The buyout they offered was horrible. All these years of being dedicated to Audi and they did me wrong. I am no longer driving an Audi. read more

RACIST AUDI BROOKLINE. Don't bring your car here. Timothy Veiga is Racist. They'll mess up your car. Pre-charged me for gas when I picked up a loaner with no gas? Loaners are dirty with no gas in it. Complimentary car wash only applies for people outside the black race. This is my second complaint still no follow up. Check engine light came back on after a week of service. Let speak about the airport. Where I parked my car before I left for vacation. My actually car wasn't ready for pick up until Tuesday/Wednesday. I dropped the loaner off in the appropriate timeframe without a scratch or problem, and now I can't get a loaner? Hmmm explain why? Let now mention how Audi tried to direct me to Audi Burlington because the location is under construction. Lol read more

Audi Brookline - Car Dealers Near Me - Brookline, Massachusetts

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This place is the worst. Operationally incompetent and after all their failures, try to sell you warrantee add ons until your eyes bleed. No managerial over site, one finance team member who is clearly overwhelmed, and zero communication amongst staff. Avoid all all costs. read more

Probably the worst service you can receive. This review pertains only to the salesman TYLER HOPKINS, AVOID AT ALL COST. They sell you a car and thats it. Any follow ups regarding reimbursements or issues or questions are blatantly ignored. Would recommend literally any other audi dealership than this. They demand a perfect score when the customer service rating is sent out but if your link is expired they refuse to send another survey. My friend bought a car here, the purchase process was fine but the afterwards was just horrendous. The car didn't come with an inspection sticker, which is fine, they promised to reimburse for that. They said since its a new car, the inspection sticker is not needed for the first 7 days. The process only took 4-6 weeks of them ignoring your calls and multiple trips in person to get anything done. On top of that, day 1, we got a parking ticket for the inspection sticker. they also promised to take care of a ticket as well, and it has been 3 months with 0 follow up, blatantly ignored texts and refusal to pick up the phone even when calling the general store to have the call transferred. Not sure how their herb chambers brand has stooped this low in the past year, but avoid at all cost. read more

Tyler the manager there is about as unprofessional as it gets. They tried to offer me about 7 grand less than my car was worth and yell at me and say I was passing up a great offer. He got heated on the phone because I was trying to have a conversation based on facts, and all he wanted to do was give me opinions and could not back one thing he said up. He almost even swore at me out of frustration but luckily caught himself, it was pretty funny. What a joke. I had multiple dealerships offer me way more, I gave them multiple comps of similar cars for sale and proved the value, and they wouldn't give me one reason they wouldn't come up in value on my car. They offered me $35k when kbb has it worth between $40k and $44k and told me it was a good offer. Work with a dealership who values the customer's time and their vehicle, not one that wants to try and scam you out of your car. No complaints on Manny the sales rep, kind of condescending "We're a business, we do what makes sense, you know what I mean" Yeah Manny, I do. They also said they charge a $550 delivery fee to deliver a car to NH, $550!!! Highway robbery for 2-3 hours worth of work. I have bought 5 cars in Mass and never once have I been charged a penny for a "Delivery Fee" let alone $150-$200/hour for some guy making $25 an hour to deliver the car to NH as the law states. Just one more example of how shady this place is read more

Audi Brookline has a great service department. I've worked with Aramayis on multiple service appointments and warranty repairs and he has been outstanding. He is very knowledgeable when it comes to navigating service / repairs and has gone above and beyond to make sure my car is well cared for. They have also been timely and efficient in getting my car taken care of despite how busy they are. Beyond Aramayis, the entire Audi Brookline service team is very friendly and a pleasure to deal with. read more

UPDATE: after posting my review, the GM named "Gabe D" started harassing me on yelp. Check the pic attached to my review. If I could give this dealership ZERO STARS, I would!!! All I can say is that stay the heck away from this garbage dealership. A quick breeze through the reviews will give you an idea as to why this place simply sucks. For start, they will push you initially to give them a positive google review (simply because it's not controlled like it is on Yelp). Unfortunately I can't describe my experience in detail as I am still in the process of finally getting my car but all I can say is that I will NEVER RETURN HERE AGAIN and I will not even bother with the service here. This dealership is a disgrace to Audi! The managers don't even respond. I tried calling the GM Gabe and he never got back to me. He has a full voicemail and asking the operator to leave him a message to return a call was also a no go. AVOID THIS DEALERSHIP FOR SALES AND SERVICE!!! read more

Audi Brookline - this is the kind of general manager you will be dealing with FYI. - Car Dealers Near Me - Brookline, Massachusetts

Bought a used Toyota there. Not a great sales experience. Took them 2 weeks just to clear my check. Then 2 weeks later after I picked up the car, I realized there was a lug nut missing from 1 of the wheels. On further inspection, turns out there was a lug missing from all 4 wheels! Xavier Pena, the salesman, wouldn't return my calls or text. When I contacted Luis Rodriguez, the service manager, he said "that's weird ", but he wouldn't do anything unless the sales manager approved it. I gave up trying to reach them and bought the missing lugs myself. The strange thing is this stealership claimed they replaced the tires and the brakes. What technician would remove then put back on 4 wheels with a missing lug on each wheel? Isn't that a safety hazard? Plus the spare tire was flat. They didn't even check it before they shoved this used car out the door. What else did they not do? Just a bad case of take the money and run. And I'm sure it's their Standard Operating Procedure. Could never recommend a place like this. And I will never go back. I'm going to complain to Audi NA that Brookline AUDI is knowingly and deliberately screwing people. read more

Absolutely in love with my new A4! A huge thank you to the team at Audi Brookline for making this purchase such a smooth process all while helping me find my new car! The team is very professional, knowledgeable and not pushy at all. This will be my 3rd purchase at Audi Brookline and safe to say there will definitely be more to come. Su, Steven, Douglas, Pierre & Tim thank you for making my dream a reality :) read more

Excellent service and very professional staff! I dropped my Audi for full service at noon and picked it up at 4 pm. Aramys and Bill were two service advisors who took great care of me and my car. I would highly recommend!! read more

I'm on my 3rd Audi. First 2 purchased in NJ, where the experience was incredibly luxurious. My 3rd (and last) Audi was purchased in Brookline. Two things went wrong. First, the sales guy was a chauvinist and looking for my "husband" to finalize the deal. He was sleazy and in my opinion lowers the Audi brand value. Second, there are no loaners available when you need your vehicle serviced. The service department people are great but they don't have loaners. You can call 1 week ahead or 2 or a full month, there's no loaners. While I've loved the Audi brand, Brookline Audi lowered its value and I'm off to BMW. read more

We met Tyler Hopkins, a classic sales "Jerkialist". I am not an Audi fan, so I don't know much about Audi. However, my girl decided to buy Audi because of her parents' suggestion and sponsorship. W We came here to ask for recommendations and a quote of Q3. Tyler brought us out and pointed at a Vehicle then said "well, this is Q3." That's it! He did not even let us open the door to look inside. More importantly, he gave us a quote of 440k while we got another quote of 410k for the same Q3 at another Audi. I get it now! My outfit that day might not meet Tyler's expectation. I should wear my Gucci shoes and Versace shirts with a golden watch on my wrist. There is no need to kick us out like that. We are more than excited to leave because of your snobby attitude. An honest advice to future customers. If you really want to buy cars, just don't waste time here. read more

Honestly the worst service at a dealership, I've had to go back and forth with this dealership because of things they didn't catch previously during service. I've had to go back every couple of weeks for the past couple of months and they tell me I need additional services and will not offer any way for me to get to work in the meantime. Very disappointed and upset. read more

Audi Brookline did a great job of understanding what type of car I was looking for, explaining the options they had and helping me out with areas I was not familiar with. I am very happy with the service I got from one of their salesmen, UJ, who went above and beyond to make sure I was confident in my ultimate decision. read more