While driving through MA on the way to NY, we had a minor engine issue and had to stay in the area…read morefor the night. Pete was able to get us in first thing in the morning to address the issue and was very helpful!!

Pete is a very honest business guy. He has gone out of his way to accommodate my old clunker…read more Prices are fair And he looks to prevent future problems.

Avoid this dealership like you would the plague! Years ago I was in the automotive business, first…read moreas a salesman, then parts dept manager. Bella Nissan is the most crooked operation I have encountered. I visited the dealership recently looking a new car listed on their website. When I said I was there to see the car, the salesman and his manager both burst out laughing and stated the car had been sold an hour earlier. Then they tried to steer me into a more expensive car I did not want. I told them I would only be interested in it if they made me an incredible deal. Well, the offer they made was incredible. They made an insulting offer on my trade, four thousand dollars below the cash offers I had from Carvana and a couple other dealerships. The offered price on their car included a $1,495 "dealer prep" charge and another $699 document prep charge. The price on the low miles used car was more than I could buy a 2026 new one from other dealers. This company has earned its exclusively one star ratings!

This a true but difficult rating for Bella Nissan in Pittsfield. I sensed a bad omen when Damian…read morepretended not to know about the Nissan lease sales ads plastered all over Bella's website. It was a horror story that Damian didn't honor the lease price for a 2025 Altima. The first car I was taken to, looked at, drove around the lot was very nice, not a Nissan Altima, but a dream car I was ready to sign a lease. However, bait and switch Damian kept asking for more cash. Sign this and sign that. I clearly overpaid. I don't care. I no longer have a 16 year old rusted out Rogue that my enemies would leave notes on, would loose parts underneath the body as I was driving it. I have a new 2025 Nissan Altima. My old car finally exorcised out of my possession. Yup, the 2010 Rogue stalled often as if it had a mind of it's own. It was near it's demise and I had spent enough on it for repairs and reached my limit. Ok, so the long wait time episodes was suppose to wear me down. Damian was not focused with my transaction. Foreboding doom as what will Damian lie about next? Fuzzy math on how much my trade in was worth to them. I do not care. I have a new car. I no longer have to deal with that evil money pit. I did most of the leg work , not Damian or the heavy set lady in the showroom corner office. What exactly is dealer prep and documents fees? Really disappointed on that. I did Damian's prep. I did the lady in the corner office document retrievel. The corner office lady more concerned with her lunch order. Italian Sub with Mayo! (yuk). I did the work, I got the car inspected, I returned the old plates, I obtained the DMV excise tax information. Damian lied about "waiting for my insurance company to send him blah,blah,blah..." After 4 days and seems like 666 minutes I verified that Damian did NOT contact my insurance company. It took me all of 45 MINUTES to get the forms and have them sent to Damian's manager. If I did not do Damian's job, I would still be waiting for my new car. The heavy set lady in the corner office said she has now to work with "stupid" title. Really? How rude. It's a horror story that stays with you. It's a showroom that doubles as some kid's nursery and playpen. There was zero prep. work done by Bella. Heck, even the clock wasn't adjusted and the windshield wash reservoir was bone dry. Good Riddance to the 2010 Rogue. I have a new car.

I had an appointment at 10:30 am and was on time. It was 15 minutes before anyone cam into the…read moreoffice to address me. I was told it would take "about an hour" to put on my road tires. I let them know I'd be across the street and to please call or text when the car was ready. An hour later I hadn't heard from them, so walked back over and they hadn't even looked at my car yet. They weren't considerate enough to even notify me. They then said it would be "another hour, and we are taking it right now." An hour later I called to see if it was done and they put me on hold for 15 minutes and never answered. Then when I arrived I was told it would "be another 15 minutes." 25 minutes later the car was done. Two Hours and 30 minutes for what I was told would be a one hour visit. 1. It is simple consideration to tell the truth about timing so people can plan their day. 2. It would have been simple consideration to have called me about the delay. 3. It would have been simple consideration to have answered the phone instead of leaving me on hold 15 minutes. When I mentioned these things the answer I got was a shrug and "Well, it's that time of year." What time of year? Apparently the time of year to disregard customers. The prices and work are decent. The customer service is AWFUL-and for no good reason.

Overall a positive experience. Even though they could not fix the car, they admitted so after…read morespending about 15 minutes trying to diagnose the problem, and they did NOT charge for the diagnosis. They did not have a computer for our make/model, but Anthony was honest and gave his best estimate of the source/cause of the problem. he was young, but knowledgable. MOST IMPORTANTLY, he admitted what he did not know instead of trying to BS us! As others have commented the call center # to get an appointment is based out of Singapore which is crazy and the operators are so out of touch with American habits, but make an appointment and then go directly. The operator gave us an appointment time an hour out, we were close by and headed over and they took us immediately.

Good used car dealership for those of us with no or bad credit and the owner is super helpful tells…read moreit like it is and how to get a lot of people financed and into a car

John is an honest auto mechanic, well trained and curtiouse. He will go to great lengths to repair.read more

We are so indebted to John, owner of Troy's Garage. Driving down I90 through a snowstorm, we…read morepulled into town to take some noisy ice off our truck camper. Exiting from a quick trip inside, the camper lock malfunctioned, locking us out. Sadly, the key fob including the truck key was left inside, and we were completely stuck! We were beyond grateful to find John and hear that he was willing to drive over and see what he could do. We were assuming he would drill through the lock, but he had an ingenious approach that got us in and didn't damage anything. What a kind, smart, thoughtful person! Turns out we loved the town too and hope to find our way back there. Thank you, John!

Our second time to this dealership. This time because of a scraping noise behind our passenger…read moreside, right front wheel kind of was expecting the worst. The service technician rode with me in the car for a short time and immediately diagnosed the problem. The car was in and out in 10 minutes, turns out it was kind of a simple problem. I admire their honesty and integrity, and wouldn't hesitate to purchase a vehicle in the future.

Last dealership sold me a fake warranty and stole my deposit. Now they sold the last shady…read moredealership to a new owner only to employ the same staff and keep the same name however my dealership warranty is different! LOL this dealership is a scam.

Chuck and Dave are both great always there when you need any repairs done to your vehicle. They…read moreboth definitely do think outside the box. I've recommended all my family and friends to Larson's

Chuck has been my mechanic for over 30 years. I'm embarrassed to admit that I once or twice strayed…read moreonly because of distance. When possible I will drive from North Carolina to Chuck in East Lee to have my vehicle serviced. Chuck/Dave / Larson Automotive = The Only mechanic/shop that I trust. They're helpful, honest & very fair.