UNPROFESSIONAL AND SLOPPY WORK!! The amplifier that I…read morepurchased and installed by him stopped working. I found that both the ground and the positive wires were disconnected because they were not properly clamped (that is how car fires start). I brought my car in to have him fix it. He wanted me to leave the car there all day for a 15 minute job. I would have to pay for an Uber. I didn't want to do that so I told him never mind I'll do it myself and asked him if I could have another connecter for the positive wire. HE TOLD ME "TO GET OUT OF THE STORE AND THAT I WAS AN ASSHOLE". I paid a lot of money for that installation and more than retail for that amplifier. I should not have been treated like that. WHAT A REAL POS!

There are several times I could have rated this shop but given a cordial relationship my family…read moredeveloped I overlooked alot. Not this time. We paid to have 4 tires put on my daughters 2013 Ford Escape Titanium AWD and it included tires, mount, balance and I was told required 4 tire alignment and not just the front as it is AWD. That was May 31,2024. My daughter has hardly traveled 10k since then and she went to have the car inspected elsewhere as we stopped using the shop towards the end of last year. Her car failed for the back tires tread was far below the acceptable level. We checked the tire pressure to be sure they were not over or underinflated causing the uneven wear. My daughter called Patrick several times to get the tires replaced as this appears to be an issue with junk tires or the back 4 tires were not aligned as we were lead to believe. Patrick took a photo of the tires and there is a gash on the outside of one tire from 2 weeks ago when I drove the vehicle and hit the curb at Ross shopping plaza. Patrick has told my daughter Tire Rack will not honor the warranty on BOTH because of the gash on the rear passenger tire. It's on one tire but will not honor either tire. Patrick told my daughter he would call back on dofferent days and did not and she had to keep calling (this is common for Patrick). She needed the shop to honor the quality of the workmanship of installation and the product and will not. He said he would charge her 169 per tire (his cost) other wise it would be $25 more for each tire. He would "slap a sticker on it" and install the tires. My daughter would go back to the garage she paid $100 to inspect for the legit sticker. I believe the shop should honor the tires. This appears to be an install and quality issue and not at all the gash. That issue two weeks ago would not cause the tires to wear so irregularly and so low. Against my better judgment I reached out to Patrick directly and asked him to make right on this issue and he refused and now tells me my daughter can take the car elsewhere. Explain that to me. Tire Rack or Patrick refuses to honor the irregular wear of the two rear tires because of the gash on one tire. I was turning from a parking spot not even going 5 miles an hour not traveling at 45 and hit a curb. The two tires wore irregularly and in a way we could not have anticipated. My daughter is a single mother and needs her vehicle to be safe. That is why she was sure to get the vehicle winter ready mid year. There have been issues with the quality of tinting on the first vehicle he tinted (which is why we then went back to First Class for tint jobs). There were many issues trying to get Patrick to respond to my daughter's ex for 3 months - 3 months and Patrick even took the engine out of his car sent it to VA and never mentioned any of that to the owner of the car. Would not return calls. Had the car for THREE MONTHS. There were many other issues I would have to bring my cars back for. So for Patrick to tell me my daughter didn't or would not have had a 4 wheel alignment when she got her tires, I will try to attach the receipt detailing the services rendered. Here is an excerpt from Patricks text to me about the above: "The bill for her tires were 189 each plus install. The rep I use offered them to me 25 under what we pay for them as a courtesy to her. I offered to install them for free and put a sticker on it for free as well. The gash is what it is and even if it happened yesterday, no one can or will warranty it. It doesn't cause the wear, but is rejected for that. The front end was absolutely lined up, but the rear is fixed and has no adjustments that can even be made. I recommend at this point having her take it elsewhere." What Patrick is doing is reprehensible! This is not about anything except him leaving a customer high and dry and not honoring what he sold or the work he did or did not perform but charged for. Either way, avoid this location.