I first came to NAENT in 2018 to see Dr. Athavale who is no longer with the practice. He was able…read moreto excise a cyst from my cheek successfully without any nerve damage. I ended up with an infection and he worked with me through it and when he realized I needed more drastic intervention, he sent me to an Infectious Disease doctor and continued to work with him and get updates on my condition. I now see Dr. Preston Imhof for a vertigo/motion sickness condition and he's been great to help me out with ADA forms for work. Tip: Fill the forms out for your doctor and then have him review them. Not only does this save on time, but he doesn't know what your job is, so this helps tremendously. On my last visit he thanked me for having the forms prefilled out and all he had to do was review and sign. He said it's a huge time saver for them. It also saved me the fee for him having to fill out the form! :-)

We love Dr Van Deusen. He's so knowledgeable, patient, and really listens to us. We have now…read morebrought both kids to see him and my husband has an appointment to see him too. Highly recommend.

For about two years, my wife has had a relationship with North Georgia Audiology & Hearing Aid…read moreCenter. In academic terms, we would give them an A+! Dr. Allen, Ms. Liz and the staff are highly professional and very friendly. We've been impressed with their diligent follow-up and attention to detail. The office in Johns Creek is immaculate and we are always greeted attentively. Most importantly, my wife's hearing aids are working very well and, when necessary under the Concierge Program, adjusted appropriately. We highly recommend this practice!

These guys are the best. Great, friendly routine care and always fit you in in case or emergency…read more Very competent and knowledgeable, had damage to my hearing aids several times and they were always able to make repairs the same day. Can't recommend them enough.

Dr. Wynans is the best. Really takes the time to get the hearing aid and adjustments you need.read more

My family and I have received impeccable service from Dr. Maria Wynens, and will continue to seek…read moreout her care. Over the course of a thorough initial hearing evaluation and several follow-up appointments to fit and trouble-shoot hearing aids, Dr. Wynens has listened carefully, explained and reiterated important and helpful information, and addressed our many concerns--all while fielding English-as-a-second-language and hearing difficulties. Setting up appointments is simple, and Dr. Wynens is easy to reach via text for any questions or concerns. She is professional, upbeat, nice, and genuinely caring. Office location is easy to navigate, with a clean and easily accessible space. In all, I cannot be more pleased with Dr. Wynens and her care; she is highly, highly recommended.

Scumbags. Went in for a routine visit and was charged nearly $1000 for a nasal scope. Never asked…read morefor consent or mentioned the cost of the procedure. If they had I would've declined. Sent my bill to collections without my knowledge. Avoid this place at all costs.

Beware with their billing. They tell you one thing, claimed they will check with your insurance, I…read morepaid, and soon after got a bill for over $2,000. rip off, bad billing practice. If you don't watch it you be stuck like I am. Terrible billing practices. Don't recommend unless you have money to give away. GA State law, No Suprise Billing doesn't apply to them, they claimed

Start to finish this is the place to come for your hearing needs! Extremely caring and perfectly…read moreprofessional, they make you feel like you're a very important part of their 'family'! In this day and age when so much is automated and cold this group, everyone one of them, makes one feel cherished and cared about! This is what health care should look and feel like!! Can't say enough wonderful things about this office!

I worked with Dr.Alex. The service was SO quick that I checked in and had ear wax removal in less…read morethan a half hour. Administrative staff and the doc were pleasant and friendly. I was a little embarrassed about the wax build up, but she never made me feel ashamed or anything. I would highly recommend!

This was my first time dealing with this company. It was easy to make an appointment and got to get…read moremy treatment done the same day I called. Lovely group of ladies. They were helpful and attentive. Definitely made me feel like they cared about their job and how I was feeling throughout my whole experience. Will definitely go back if I need the same procedure done.

No matter which Doctor you see there you will receive prompt professional care. No long waits after…read moreyour scheduled appointment times. And unusual in these days, they actually listen and respond to your concerns. They have many ways to adjust your hearing experience, if you let them know your concerns they can improve what you have. They carry many different brands of aids at many different price points so you may choose one that fits you needs and budget. I experience that most wearers who complain about the performance of their aids picked the cheapest brand that really didn't fit their needs. You depend on these every day, buy one that's the best for your situation!! Dr, Pollard and Dr. Winslow are the best!

If you live in Roswell, Cumming, or Johns Creek, and are in need of hearing aids or a hearing…read moretest, you must see this audiologist! I have been wearing hearing aids for over 17 years which the VA provides for me. For the past several weeks I was having an issue with my hearing aids. Unfortunately I could not get into the VA in a suitable time. Dr. May took me in as one of her own patients and in 20 minutes I had my hearing aids fixed, my ears cleaned and in top working condition. I was overwhelmed when I wanted to pay the bill. Being a army veteran, she refused any payments. She told me she works with a lot of veterans and their spouses on special deals who are not eligible for hearing aids or hearing test at the VA. My hat is off to you Dr. May for the services you are providing to the veterans and to the community. You deserve the five stars!

I've been going to Optimal hearing regularly for several years and it is their consistent…read moreexcellence on every visit that keeps bringing me back. Thank you Barb, you're the best.

Although Dr. Amy Schettino may have medical knowledge her treatment of my husband as a patient was…read moreobjectionable. We are appalled that she never bothered to contact my husband regarding the results of his lab test results. Not a call, not a text, NOTHING! At times texts are fine to answer many questions, however when a patient requests a call to speak to the doctor directly, not by text and she never responds, it is unacceptable. Even after speaking directly to the office staff regarding a call back and told two days in a row that the doctor would call us back that NEVER happened. We just got another useless text. If Dr. Amy Schettino does not want to take the time to have a short conversation with a patient on occasion, and will only respond with a text she should not be practicing medicine on patients. We did not receive the medication prescribed in the form that was discussed in her office. She asked how we preferred it administered and confirmed this in a clear discussion at the end of our appointment. We called the office and spoke to an assistant who kept blaming us for not understanding what form of the medication was ordered. We understood EXACTLY what form of medication was discussed. It was not the first time my husband used this medication. Take responsibility for your mistakes! The medication was ordered in a different form than the first time we used it which caused confusion resulting in delayed administration of the medication. This caused my husband to be in pain and severe discomfort longer than necessary. Specific messages were left regarding this issue requesting a phone call from the doctor to discuss it. A call was never received. We also called asking if one part of the lab results were back and were told they would let us know the next day regarding that particular part of the results. We never heard back regarding the result we asked about with a call or a text. We understood there was a different culture that would take several weeks. As stated, we never received a call about any of the results to discuss what further measures should be taken. We went to the portal several weeks later to review the lab results that we were informed would be available after several weeks. Dr. Amy Schettino did not have the decency to get in touch with us regarding the results and to discuss them. This is despicable. What respectable physician ignores their patients lab results and never calls to discuss them. I come from a family of many physicians and if they treated their patients the way Dr. Amy Schettino treated us, they would not have a practice. We had to request the medical records four times in ten days without them being sent to our primary care physician. If you do not have the respect for a patient that needs to speak to you on occasion you should not be practicing medicine. It takes more than some medical knowledge to be a good doctor. It takes communication with your patients in a timely and considerate manner. That means a short conversation on occasion. You are required to follow up on your patients lab results in a reasonable timeframe. We also learned that his symptoms could be other issues that she never addressed in her diagnosis or from his lab results. We requested my husbands records and proceeded with another capable, caring and responsive ENT physician at a different practice. Our new physician discussed in detail with us my husbands results and what was causing his symptoms. Now that I have researched many of your reviews I wish I had read them before we visited your office. We never would have trusted you with his healthcare. The reviews we read are not the only negative feedback we have heard regarding care received by Dr. Amy Schettino.

DO NOT COME HERE. Good god…read more I scheduled an appointment for my husband at 3:30. They requested he come 15 min early to complete paperwork. He arrived at 3:15, turned in paperwork by 3:25. By 4:00 he still has not been called back. By 4:15, he asks someone how much longer it would be until he's seen. They tell him that the doctor is very thorough and it could be 5:00 before he's seen. WHAT IN THE WORLD?! What is the point of setting an appointment then? I have NEVER heard of anything like this in any type of medical practice. We were new patients and prob would've been lifers because my children also visit ENTs regularly for their snoring but good god, anyone but here would be better. DO NOT waste your time.

I got a extensive hearing test and new hearing aids. I was very happy with their customer service…read more The hearing aids were on sale. They were not cheap but the same brand I had only 3 generations from the ones I bought in 2017 from Northside.

When I recently went in the Mansell store because one of my hearing aids stopped working, I was…read moregreeted at the front by an extremely rude lady. I explained to her that I didn't have an appointment, because it just stopped working even with a new battery and wax guard. I said I realize that they had appointments during the day and I was willing to sit and wait for them. She said flatly they will not have time to see me that day and I would have to wait until Monday (3 day wait not hear anything).She insisted I leave or she would call the police and started laughing at me. I will never go there again and if you want the same rude treatment beware. Incidentally , Icalled the Sandy Springs office and they fixed the problem in 5 minutes. I later learned this was a temp lady they have used several times. Maybe they should re evaluate using her again.