The staff really care about their patients! Appreciate their…read morebeing available to answer all questions and knowledge about options to improve and enhance one's life with the best way to hear. Thank you very much for everything

I bought hearing aid from Family Hearing Aid Center several years ago. Every three months I get an…read moreappointment to check my hearing aid, get it cleaned and get a supply of batteries. No charge. This is an excellent value added that is not advertised and greatly appreciated. once I heard about a new hearing aid and asked Wes about it. He said my hearing aid is just fine and I do not need another one. He said that other hearing aid is not better than the one I got. Excellent advise, they are not just trying to sell you a product but offer valued advise.

As an almost lifetime hearing aid user who has seen many audiologists in Japan, California and…read moreHawaii, I can attest that Dr. Ann Narimasu-Phomenone is one of the best. I have been her patient for the past five years and I'm very happy with the services provided by Dr. Ann and her cordial staff. Dr. Ann spent time getting to know me and to understand my hearing history. She answered my questions and explained the rationale behind the hearing aids she recommended. Her audiological evaluation report was detailed, accurate and thorough. I have never seen an audiologist who writes so extensively. Dr. Ann's practice is also very ethical and patient-centered. She only provides medically appropriate and necessary services based on her clinical assessment and judgement. Unlike many other commercial hearing aid providers, Dr. Ann doesn't charge overheads, and she only charges patients the final balance after the insurance plans and other funding sources are exhausted. This means that she only gets paid a few to several months after she purchases and fits hearing aids to her patients. Thank you so much for the excellent services, Dr. Ann!

Dr. Ann Narimasu-Phomenone is awesome and so is her staff. They are professional, caring and very…read morepatient while treating elderly clients. The doctor explains everything she is doing and why she is doing it. You will feel very comfortable and quickly gain her trust because she knows what she is doing. The doctor and her staff are very well-rounded. A one-stop shop. Aside from doing hearing tests, they also fix hearing aids. Which is what we went in for. But, her hearing aids that she sells are of such great quality and affordably priced, that we will probably buy a new one. It cancels out more background noise and the doctor and staff helped to connect the hearing aid to my aunty's iPhone. So, now my aunty can hear us when we call her on her cell phone. Also, she can control the hearing aid from her cell phone. There is an option for a rechargeable hearing aid, so you dont have to hassle with changing the battery. The building and parking was very easy to find and the handicap parking is conveniently located near the entrance of her building. The office is clean and inviting. I would definitely recommend Dr. Narimasu-Phomenone to everyone!

Started with Dr. Aviles a few years ago and I finally got a hearing aid for my one bad ear and I'm…read moreloving that I did! Dr. Aviles and her team made the process easy and help me choose the right hearing aid for my lifestyle. If you have trouble hearing conversations I would highly recommend seeing Dr. Aviles and her team. Fyi, I also got my coworker to see her and now he's amazed by all the sounds he was missing.

I'm on vacation and accidentally cut the speaker wire on my hearing aid while I was trimming my…read moresideburns! Needless to say, I was in a panic as living with only one operational aid would make the remainder of my vacation miserable! After a number of calls to find a local vendor for my model hearing aids, I came across Dr. Aviles office and got absolutely incredible service! They communicated with me promptly and had the replacement wire installed in a flash upon arrival to her office. Their service was friendly, quick and efficient! I highly recommend!

Had a special apt on the 30th 930am waited till 945 no one showed up not even a call terrible waste…read moremy time and my gas

The nitmitz the one my usually goes they have a lot of complaints always have to wait a long time…read moreeven with appointments, not explaining of the contracts & quoted all different kind of prices

Dr Kieth very professional and knows all about hearing aids and is very well versed in problematic…read moreear conditions

Everyone there was so helpful and Aloha is how trey run their business…read more Smart gentleman did my hearing test and explained everything in a way I could understand. Everyone there listens well and are so kind.

Island Audiology has the BEST hearing Doctor Robin Wielens & her team! They are very professional…read more& proficient in their practice. I would highly recommend this audiologist. They're very patient & explains everything very well.

Grossly overpriced vultures Go where you get free testing…read moreand fair pricing Many options are available

Difficulty with Insurance claim…read more I went to HPA for a doctor-referred hearing test. Test went fine. However, since the test showed my hearing was good, HPA submitted insurance claim as 'screening', which resulted in claim being denied. ***HPA then billed me for the full service over $400!!** In adddition, **I** had to file an appeal to insurance, with no help from HPA. Insurance said HPA should resubmit claim as 'diagnostic', as that would be covered. I spoke to the Audiologist to have them resubmit claim as 'diagnostic' but the Audiologist refused, stating that my hearing was okay, so they WON'T submit the claim as 'diagnostic'. This is even though my primary care doctor REFERRED me to check my hearing. While waiting for the appeal, I asked HPA to not bill me until we hear from my appeal. They sent me a letter saying I must pay, and if Insurance pays, HPA would reimburse me. My main issues: ------------------------------- - HPA business practice made my insurance claim get denied - HPA did not help me appeal to the insurance company - HPA requested that I pay $400+ while we waited for insurance appeal - HPA would not resubmit claim as suggested by Insurance company - HPA refused to consider lowering bill if insurance appeal was denied In the end, Insurance company reviewed my appeal and granted the coverage, However, the whole HPA billing experience was time consuming and aggravating for me.

The RUDEST front desk clerk (I think Mary is her name?) I've ever experienced. I was calling for my…read moremom who's hard of hearing, after insurance company referred us to them. I could not finish a sentence before she constantly interrupting me rudely, and giving me orders with zero empathy or professionalism. I'm worried about the abuse my mom would get, if I send her to this service. I have called the insurance company back, and got the referral to another service. Do NOT send your loved ones here. Too bad how the front desk person can ruin business for the professional audiologists and the care quality for the patients.

Dr. Ito is amazing Doctor, person and Care provider. Her staff is very efficient and friendly as…read morewell. This review is Looong over due as Dr. Ito has been keeping me healthy for over 10 years now. Can't say enough about how thankful i am for her and the care she provides. She's helped me with ALL of my health care needs; and there's been many. If you are Blessed enough to make it onto her regular patient list, you will understand why I wrote this review. Mahalo Dr. Ito and Team for your DECADE+ of quality care.

Called and was asked to hold and then forgotten. I then read reviews that they are NOT accepting…read morenew patients. It would have taken just a little bit longer to tell me that.