Excellent, Excellent, Excellent, Been going there since I bought my hearing aid from them. The…read moreservice is second to none.

Wes consistently provides excellent, outstanding service. He always makes sure that the hearing…read moreaid is working as it should.

Started with Dr. Aviles a few years ago and I finally got a hearing aid for my one bad ear and I'm…read moreloving that I did! Dr. Aviles and her team made the process easy and help me choose the right hearing aid for my lifestyle. If you have trouble hearing conversations I would highly recommend seeing Dr. Aviles and her team. Fyi, I also got my coworker to see her and now he's amazed by all the sounds he was missing.

I'm on vacation and accidentally cut the speaker wire on my hearing aid while I was trimming my…read moresideburns! Needless to say, I was in a panic as living with only one operational aid would make the remainder of my vacation miserable! After a number of calls to find a local vendor for my model hearing aids, I came across Dr. Aviles office and got absolutely incredible service! They communicated with me promptly and had the replacement wire installed in a flash upon arrival to her office. Their service was friendly, quick and efficient! I highly recommend!

Dr Kieth very professional and knows all about hearing aids and is very well versed in problematic…read moreear conditions

Everyone there was so helpful and Aloha is how trey run their business…read more Smart gentleman did my hearing test and explained everything in a way I could understand. Everyone there listens well and are so kind.

6/10/25 Had an appt 2 weeks ago was 1st customer at 8am Got there 7:55 Checked in then waited…read more.. 8:15am Audiologist walks in carrying a store bought coffee No acknowledgment, Good Morning, smile... maybe she was shy, shame... I'm guessing she needed that coffee vs being on time Disclaimer I don't drink coffee If that coffee worked then great because she was Thorough, Efficient, Friendly n a Good Listener (Get It?) On a good note Considering getting hearing aids from there

A bit apprehensive for my first appointment here. Brenda the receptionist is sweet…read more I had informed my regular doctor that what I was hearing or not hearing was a bit off enough to get it checked out, Different exams with ear Bud like items placed in your ears. You just sit and do nothing while high, medium and low sounds are heard. You then go into a little booth and signal the doctor if you hear something. Finally you repeat words after Dr. Mary Ellen. Results are shared and solutions given. No pressure just go home and think about it and get tested again in 2 or 3 years.

Dr. Schultz made me feel comfortable. Personable and professional. Answered all my questions.read more

This review is long overdue - computer issues! I got an ear…read moreinfection while on holiday abroad last year. The morning I was to fly home, I woke up deaf! You can imagine how excruciating the plane ride home was. Hoping it was just swelling, I eventually saw an ENT specialist who scheduled a hearing exam with Dr. Meghan Mueller-Schultz. Needless to say, Dr. Meghan diagnosed me with hearing loss in both ears. The right side profound, about 70% (previous loss of about 20% since 1986), the left side moderate, about 30%. I didn't need hearing aids in the past because I still had a good left ear, but I needed them now. While my ENT gave me a list of audiologists and places to check out hearing aids, I decided to go with Dr. Meghan because we had already developed a comfortable dr-patient relationship. So compassionate, she listened to my worries, answered all my questions, and was available anytime I needed to speak with her. She even called my health provider on more than 1 occasion just to verify my cost. Early on, we realized my ear canals were uber small, and I already had the smallest size. The devices were very uncomfortable, sore in fact. Dr. Meghan tried her best to make the devices as comfortable as possible. She even said if they do not work for me, I can try another type. Then Dr. Meghan played with different ear piece "cushions," and voila! Issue resolved. I highly recommend Dr. Meghan Mueller- Schultz, not only for her expertise, but also her compassion and her determination to "make-it-work" for me!

Awesome visit with knowledgeable and friendly associates…read more Clean and great atmosphere to work out and assist patients. The doctor was very helpful in me understanding my hearing loss issue. Thank you, Patricio

Island Audiology has the BEST hearing Doctor Robin Wielens & her team! They are very professional…read more& proficient in their practice. I would highly recommend this audiologist. They're very patient & explains everything very well.

Difficulty with Insurance claim…read more I went to HPA for a doctor-referred hearing test. Test went fine. However, since the test showed my hearing was good, HPA submitted insurance claim as 'screening', which resulted in claim being denied. ***HPA then billed me for the full service over $400!!** In adddition, **I** had to file an appeal to insurance, with no help from HPA. Insurance said HPA should resubmit claim as 'diagnostic', as that would be covered. I spoke to the Audiologist to have them resubmit claim as 'diagnostic' but the Audiologist refused, stating that my hearing was okay, so they WON'T submit the claim as 'diagnostic'. This is even though my primary care doctor REFERRED me to check my hearing. While waiting for the appeal, I asked HPA to not bill me until we hear from my appeal. They sent me a letter saying I must pay, and if Insurance pays, HPA would reimburse me. My main issues: ------------------------------- - HPA business practice made my insurance claim get denied - HPA did not help me appeal to the insurance company - HPA requested that I pay $400+ while we waited for insurance appeal - HPA would not resubmit claim as suggested by Insurance company - HPA refused to consider lowering bill if insurance appeal was denied In the end, Insurance company reviewed my appeal and granted the coverage, However, the whole HPA billing experience was time consuming and aggravating for me.

The RUDEST front desk clerk (I think Mary is her name?) I've ever experienced. I was calling for my…read moremom who's hard of hearing, after insurance company referred us to them. I could not finish a sentence before she constantly interrupting me rudely, and giving me orders with zero empathy or professionalism. I'm worried about the abuse my mom would get, if I send her to this service. I have called the insurance company back, and got the referral to another service. Do NOT send your loved ones here. Too bad how the front desk person can ruin business for the professional audiologists and the care quality for the patients.

I highly recommend Dr. Amelia Pollard. She is an expert in her field besides being very kind,…read morepatient and understanding. I am testing the use of a hearing aid and feel confident I will go with it. The office is so friendly and helpful! Gail is da best at the front and you feel at home right away! You won't be disappointed with Dr. Amelia! Go for it! Get your hearing back!

I could not get in to see my primary care provider. Dr Chiu and Luke the audiologist fit me in and…read moremade time to let me know what was going on with my hearing. It's stressful when there is no one taking your call. Thank you for lending a helping ear.

Annabel is prompt and extremely knowledgeable and she is…read morevery thorough and helpful in providing her tests and explanations of what she needs from me in terms she confirms my understanding of her expectations.

Annabel is amazing. She helped us find the right hearing aids for my father - does it based on need…read moreand is never pushing anything on price. She is incredibly knowledgeable about hearing aids and finding the right fit. Has helped us with replacements and ensures you get every value possible out of your warranty. Hands down one of the best salesperson we have dealt with.

Bought my Mom here a few times and the staff is very friendly and professional. Much care is given…read moreto my Mom, given her age and hearing issues. Highly recommended to anyone who is looking for that special personal touch with their ears. Great location with plenty of free parking for the first hour.

As a long time hearing aid wearer, I've experienced hearing aids and service from a number of…read moreplaces from online, Costco and dispensers - both in HI and CA - and Stephanie and her staff are first rate. I didn't feel rushed or talked down to and Stephanie made sure that I was comfortable with the choice of devices but with the operation of as well. These aren't OTC devices they are true hearing aids and while not cheap, they are great choice for my hearing issues and lifestyle, so well worth the extra money. Kudos to Audibel!