I'm at the DSHS Tacoma office right now trying to get a replacement card, and the process here is…read moreconsistently frustrating. They call a number, no one comes up, then they wait 15-20 minutes and call the same number again while people who are actually here and waiting just stay sitting wasting time. This isn't just a one-time issue -- it's been like this every time I've come in. The office feels disorganized and inefficient. The check-in and calling system clearly needs improvement, whether that's better staff coordination or updated computer systems. People coming here are usually dealing with important, time-sensitive needs, and the current setup wastes a lot of their time. I hope management takes a serious look at how this location is being run.

I spoke with April about getting an EBT card. She was very kind and helpful, in assisting me. I…read morewalked out with benefits and a pleasant experience.

This office is very unprofessional at handling calls that I truly thought The person working here…read morewas a fraudulent person out to get my social security information just by the way he answered the phone. No thanks, I'd rather sit on hold for 1+hours with the 1-800 line.

This office is totally unprofessional. Security guards will not let you in if you do not have…read moreappointment which is not the protocol of the Social Security office as it posted on the website and agents have professed. They are rude uncooperative the agents are nice when you get to them, but they fool around way too much when you call the Social Security line you can never get through People say they'll transfer you to a department and it disconnects to the main number. Horrible horrible customer service.

Been coming here for years to vote, pay taxes or have my passport renewed. Wait times are…read morereasonable. Everyone has been nice, provide great customer service, efficient, organized and help you in a jiffy! Keep up the awesome work! =)

We recently renewed my daughter's passport. We had made an appointment and it was super quick. They…read moretook her photo there and the man who helped us was literally the nicest man I've ever met. I talked about him for days. I didn't even know there were people that nice! I wish I had caught his name, but he really did make our whole day.

"Take me to your best friend's house Goin' 'round this…read moreroundabout, oh yeah..." Take me to my best friend's house: https://www.yelp.com/collection/BQGAZJ_VkSnwFRuzXuNyDQ/Take-Me-To-My-Best-Friend-s-House-He-lives-near-Tacoma-but-we-hang-in-Seattle-too One of my favorite collections inspired by my many trips, vacations and visits to this slice of the Evergreen state. Usually always to spend time with my bestie and his husband in the city of Tacoma, Washington. For quite a bite of time I considered living here even during my favorite chilly time of year. Winters inside, strolls through the rain, brews in Downtown Tacoma at the Odd Otter Brewery, karaoke nights at The Mix - LGBTQ+ Bar or performances by Spumoni , getting my Quickie Too - Vegan Restaurant fix, feeding and/or just getting to know animals at Debbie Dolittle's Petting Zoo, Tacoma Mall... I'm here for you!! LeMay - America's Car Museum, vroom vroom :) There's so many fun hidden gems, and things to do. Bundle up if you're visit especially when the high is 49 to 52. Tacoma isn't perfect. Downtown, while full of fun things is also rough around the edges. As noted by signs, graffiti (sometimes artistic), and a need for improvement in general city upkeep. I'm not a resident, just a frequent visitor so I can't speak to city services and the grievances aired, but hope Tacoma continues to thrive, listen and learn. Be the change, embrace the change, and help create things you want to see happen as well as flourish. As the saying goes and is true to me, "You'll Like Tacoma!"

The city of Tacoma has a charming feel to it. Spacious and not as crowded as Seattle. Depending on…read morewhere you are, obviously, the views are beautiful. Though we only spent a few hours here, it was well worth it.

Here is something new. A courthouse with huge colorful Chihuly glass art decoration hanging from…read morethe ceiling right in the middle. How cool is that! First of all, the ancient building itself is quite a masterpiece. I love the big Rome style round roof with beautiful decorations. The rustic red brick and green sculptures reminds you of those old ages. Its old name 'UNION STATION' is still painted at one side of the building reminding people of its old glorious days. The first thing draw your eyes is the huge glass art piece hanging from the ceiling in the center. You can always a Chihuly piece from others by its distinctive beautiful colors and Medusa hair shape. Usually you expected to see one in fancy mall, hotel or museum, but not in a federal court house. You got to admit it sure added some color to this place. And at the second floor there is another Chihuly art piece, lots of color as well, and kind of like herd of tadpoles swimming in a pond. Downstairs is the cafeteria, restroom and some historical exhibitions. The soda machine here is quite cheap, only 50 cents for a can. Over the window you can see the glass museum cross the highway. Please note that bring your Id when visiting the place, because the guard will check it. It's a federal courthouse after all.

Nice piece of history, revamped into the courthouse. Staff was great and let me explore.read more

I am very happy with the new Main branch. It deserved it new makeover. It has plenty of space for…read moreadults, teen and children. The library staff are very helpful. I have visited after it's reopening. My son's school had library days once a month during the latter part of school year. If your child go to school in Tacoma, then they most likely have a library account through Pathways. It allows them to check out 5 books at a time. We have joined the Summer Reading program. There are museum passes here if you want to go with your library card. That is awesome for the library system offers this! I will update this again because I need to take pictures and inquire about more things this library offers. So far I put materials on hold and pick them up. They do offer hotspots to checkout. Those are high demand. Those take a while to get. This library is closed on Mondays. This library is on the bus line. However some residents can ride the bus or ride their bikes to the library. There is some parking spaces at the entrance. I definitely believe this public library is worth visiting and staff here are awesome. They are very eager to help.

whoever starred this library anything less than 4 stars needs a mental health assessment. there are…read moreseveral providers of mental health assistance in the area. hard pressed to find a better library in the state let alone the country. maybe your own personal library is 2nd to this but i highly doubt it. not only is the history prevelent but the staff and opportunities are endless. tought i would square up the yelp average.

Great basketball gym, one rim was broken when I went in but that's OK I was still puttin buckets inread more

I've had an extremely hard time trying to figure out their schedule. I've called multiple times to…read moreverify info on their schedules I've found online that say they are updated and when I show up it's not what is described. Nobody there seems to know exactly what the schedule is or what's supposed to be happening.

Jen was so amazing. Kudos to the group. I highly recommend recommend this office. Yelp needs to get…read moreover themselves

5 Star Review for Carolina at the Fife location. I called in this morning and she answered all my…read moreregistration questions regarding a vehicle I recently turned back in to the dealership after my lease. I had a ton of anxiety about my plates, tabs and registration along with insurance and she was helpful and thorough. You don't always get a great experience but she went above and beyond.