When I go in person to social security I get good service with a wait as it is busy. Be patient!read more

I thought it was so nice to have an agent call on a Saturday, but Tiffany was RUDE and would not…read moreallow me to speak. Abhorrent customer service in addition to terrible policies makes this review show much need for improvement. As a former government employee, I am truly disappointed by the treatment I received today.

The Thurston County Auditor's Office is the only office in the county providing full-time passport…read moreservices. My husband and I came in to the renew our passports. The process of scheduling, checking-in, and service were all outstanding. The person who completed the paperwork, took our photos, fees, etc., was helpful, friendly and efficient. I wish all government agencies were so organized and professional.

Leonard Hernandez Thurston's county manager should be fired for failure to set professional staff…read morecustomer service expectations to ensure the tax paying customer recieves proper services. I called Ben the director and Kyle the manager of emergency sevices multiple times over a week with no professional response back to provide service. Olivia Studbacker who is Leonard's secretary also does not have any professional outbound phone message stating who reached and when they will be back to return your service request. Staff are not at there post to answer the phone and provide services. Leonard lets staff work remotely in their slippers if they want instead of requiring they show up at the office for him to monitor the public is even recieving professional services from our staff. Oliva had the nerve to tell the upset customer that they were speaking to her with a hostile tone and took no responsibility for her unprofessionalism. When i tried to set a telephone conference to address this poor customer service coming from several of the staff members Oliva refused saying Leonard is very busy. She stated she would call me back by the end of the week after she spoke to Leonard. Olivia never called me back. This is unacceptable behavior from an entitled staff that extorts taxes to pay themselves while having no consequences for poor unprofessional conduct resulting in customers never getting service under Leonard Hernandez management style that serves the staff not the community members. WE DERSERVE BETTER SERVICE.....

This free discovery center across from the Children's Museum was a lot of fun, and educational…read more They have a scavenger hunt for the kids to do to help them learn more about water, and they get a prize once they finish it. They have a small free lot for parking which is nice. Staff was very friendly and helpful when the kids needed a hint about one of the questions on the scavenger hunt.

This place makes a great stop off if you happen to be next door at the Children's Museum or at some…read moreother location nearby. It might be better for older, science oriented kids, but adults will likely find it interesting as well. It's free and all they ask you do is provide some info about how many people are in your party and the zip code you are visiting from. It's a good rainy day activity and can provide some educational moments. There is an interactive scavenger hunt which involves doing 8 tasks and ends with the ability to choose a prize. The maze pen we won is pretty cool. My 10 year old nephew was easily able to complete all the tasks and seemed to enjoy doing it. Some things were like video games, which he seemed to like and maybe it will give him some ideas about career possibilities for the future. It was a good learning opportunity about the importance of saving water and learning about what happens to all the water we waste, etc. I wish I lived in Olympia and was able to trace where the water goes when I flush the toilet. It was nice that they ask you to share what you learn when you go to redeem your prize. I'm not sure if my 8 year old niece would have found it as interesting, but there are places to sit and some kitchen toys to play with if not. It looks like they also have some crafts available. Check it out if you are in the area.

Makes lots of promises to potential recruits that they knowingly can't keep. They do pay for some…read morehigher education, but your your of duty may very well be much longer than you're told. Dont sign up!

Great Recruiters, TSgt Cadonau and SSgt Moore help you answer any questions about the Air Force…read more They helped me get into the Air Force quickly and efficiently like I was hoping with the job I've always wanted.

Very friendly staff. I needed to send mail internationally. They showed me all the options with a…read morevery thorough explanation. I chose express mail, which was supposed to arrive in 5 days. I know it is not this office fault, but EXPRESS mail was in the country for 17 days and arrived to addressee in 2.5 months. USPS is great for mailing within the country, but if you have something valuable - use other services. But as I said earlier, staff at this location is great, they do their job.

You wait SO long to be seen. It seems like employees do absolutely everything else before helping…read moreyou. I've been in line for 30mins already and this line only gets longer. Very slow. I'd recommend going to a different USPS until they figure their stuff out or fix their employees. Very frustrating.

Can I give the library 4.5 stars??? 4 stars for the library itself, and then 5 great big golden…read moreglitter-covered stars for the employees. The building is super nice -- light, airy, welcoming. The book choices (I'm mostly a non-fiction reader) are ok. I like that I can make copies. But the people who work there are top-out-of-sight knowledgeable, helpful and friendly. I 'm so impressed with every one of them. Applause to these wonderful folks!

Came here for the introductory sewing class led by Naomi, and I have to say -- Naomi is an amazing…read moreinstructor. They were patient, willing to answer every question...and I had a lot of them! They never made anyone feel bad for asking. They also set up the Zoom camera really well so we could clearly see what they were doing on the sewing machine, even when their back was turned to the class. It was a unique setup I have not seen before, and honestly something other instructors, coaches, and teachers should consider using for live demonstrations. The front desk staff were incredibly kind, foo. They took the initiative to introduce themselves while i waited in line and made surey questions were answered right away. They never acted too busy to help, which made the whole experience feel welcoming. I would definitely come back -- even just to study. The library has beautiful artwork displayed throughout, and the space feels open without being overwhelming, especially with the many book shelves. Overall, a really well-run class in a really neat environment.

Very easy to claim unemployment with ESD. I was able to sign up and claim unemployment when I was…read morelet go from my job. And I got paid super quick once the waiting period ended. I never needed to call when I had questions as they responded to the secure messages I send within their stated time frames. Usually if there is a problem, there is an issue specific to that person's situation and if that person filed everything correctly.

On hold for hours with no hope of ever getting through. Emailed them and automated reply says they…read morewill respond in 4-6 weeks. Well guess what I will be missing bills by the time I get paid from the system that I pay into!!!!! What a crock, bunch of crooks. No surprise being WA though. Do not count on FMLA payments and good luck to others who need assistance when on extended medical leave and can't get it. They only approved my leave for two weeks when my doctor's documents said 3 months! What!?!?

I would put this as the worst of the government agencies run in Washington State. The thing is its…read morenever the workers. My complaint is usually the budget and the amount of workers they have to manage the workload. I used to think that the DOL was the worst but it no longer holds this title. The fact is, when your state cannot manage a government run agency for the service of the people, it more than likely cannot manage other things which I am in no doubt. These are the core services that every state must manage and Washington is failing at this. This complaint is not of the service, the people I have interacted with , which are few, have given me the information I require, but if you cannot assist the people who need it, AI or not giving the people of this state the service they need, I am hoping the people vote another way to see if someone else can fix the issue.

You can NEVER reach anyone by phone. You get a recording, it prompts you through so many different…read moresteps only to finally tell you the call volume is too high and to try back later then it just hangs up on you. There is no other way to get through. I called promptly at 08:00 when they opened and finally after calling back 27 times in a row (yes, honestly I was dumb enough to keep trying) and getting hung up on by the recording, I just gave up!! This is ridiculous!! I am so frustrated and angry. This is not my first attempt to try to reach them.

The City of Olympia's new Rental Registration for rental homes is 100% provable city corruption…read more It's only about making money for the city. There are already housing codes in place to protect and keep everyone safe. Call in a complaint and code enforcement can inspect the living conditions and force the landlord to make corrects or suffer fines. Other cities with similar registrations always increase fees and have yearly inspections where inspectors are paid several hundred dollars, but never inspect the homes. Hence, the provable corruption.

I'm at a football practice and this BBQ truck catered the after practice shin dig…read more $5.00 for a plate which consist of a pulled brisket sandwich, cornbread, salad, choice of a cookie and a bottled water!!! What a steal!!! The sandwich was on buttery Hawaiian type bun and I chose the Cajun sauce to place on top of mine! Oh my word!!!!! Absolutely melt in your mouth delicious!!! I would have paid $5.00 for just the sandwich because it was absolutely smoked to perfection!!! I didn't try the salad, it looked soggy and I was full from the brisket sandwich! I picked up their flyer and business card because I would definitely hire them to cater an event for me!