Had to go for some preventative fillings-two actually. Guess I'm somewhat resistant to numbing agents so that part took about 20 minutes. Two fillings DONE in 25! I was in the office for exactly 45 minutes!? What?! They are THE BEST. THE BEST! Asked for their super soft toothbrushes and the lady gave me THREE! When was the last time you looked forward to a dental appointment? I certainly do. :) read more

The dentists did an excellent job on a complicated procedure but my experience with the front office has been horrible over the years. I was given a bill for $700+ and was told (rudely) that my insurance wouldn't cover the procedure. I contacted my insurer directly and my actual bill amounted to $50. This was only one of many unpleasant interactions with the office. Their manner in dealing with patients over insurance payments, appointments, etc. is so unhelpful and the information provided is full of mistakes. In addition, my new dentist's front office staff mentioned they have had contentious exchanges over obtaining patient records. I understand someone having a bad day, but this is an ongoing problem in their office. I want to believe the managing dentist is not aware of how some of the front office staff treat patients and . If they were aware, I would think they would provide their personnel with training in customer relations. I will not be back. read more

I truly wish I had found this clinic and their excellent staff (front desk included) before I did. Dr Hammond not only does great dentistry, he is exceptionally personable and a pleasure to converse with as well. I told my friend and neighbor Jackie about the Audubon Dental Group and she thanks me after every visit for the referral. I highly recommend this amazing group of professionals! Martha L. read more

Disappointed in preventative care. My family of 4 have been patients of Audubon Dental more than 10 years. The dentists are great when they are doing a procedure, but after my most recent experience, I realize that the preventative care is suboptimal. Seeking a second opinion about an issue I'm having, I discovered that I have multiple instances of decay under existing fillings, as well as an abscess in an older root canal, all of which are visible on x-rays. (Findings confirmed by an endodontist, periodontist and prosthodontist). I was surprised because for my entire life, I've gone to the dentist every 6 months, for both cleanings & x-rays, but these issues weren't flagged. The new dentist(s) told me no way these issues developed in the 3 months since my last visit to Audubon Dental. read more

Sadly we are moving away because this is an amazing establishment. My husband and I went for a final cleaning before leaving the city. The front desk team were kind, courteous and informative. A smile on everyone's face (which is good for a dental practice). We are both in healthcare and appreciate a professional environment where people look at you when they speak to you. Holland and Ben were the folks that did our teeth cleaning, it was like getting a couple's massage. :) They were excellent. Kind and gentle and talked to you as they worked. Very comforting. I apologize for not remembering the dentist that saw us...she was very professional as well. If you are looking for a dental group, look no further. read more

Audubon Dental & staff are very good at what they do (cleanings, fillings, root canals) all of which I've experienced with them. Due to an accident I needed a root canal on my front tooth and I was highly concerned it would be noticeable. Dr. Rappold did amazing work, I didn't feel any pain throughout the procedure and you can't even tell I had any work done at all. They were also able squeeze me in for that appointment the same week. I've never had any problems with this office, like previous reviews mention, nor have I ever been charged any fees without my knowledge. read more

This is the revised version of my review from earlier. Avoid this place. Read the reviews. Awful, awful place. Unresponsive and they bill you for things your insurance paid for. Here is my story: I have been a patient with this clinic for 14 years but the last two years, I have been experiencing a lot of problems and disrespectful treatment by this clinic. I went to the office on the morning of Aug. 26, 2023 with an excruciating pain in my tooth. The clinic took me in and took x-rays of the tooth. And then they told me that I needed root canal but my own doctor was not in town until September 7. So, they referred me to an endodontist. I went to the endodontist's office the following Monday but found out that they were not in my insurance network. I asked them to call Audubon Dental Group for the x-rays but the clinic refused to send the x-rays because "I hadn't paid for it." I had to pay $187 out of pocket for a second set of x-rays of the same tooth on top of the $175 for the visit. The endodontist told me that the charge for root canal would be about $2,000. Finding this price a bit too high, I asked my insurance to give me a list of endodontists in New Orleans and made an appointment with one of them. However, I didn't want to be exposed to a third round of x-rays, so I once more asked Audubon Dental Group if they could give me the x-rays and this time. One of the staff members told me that she would help me. I brought a thumb drive and received the x-rays. And then they told me that they had to pay $155 because my insurance wouldn't pay for the same things twice. Nobody had warned me that I would have to pay for the x-rays if I wanted them on a thumb drive. Also, my insurance wouldn't pay for the same thing twice? I didn't think about this a lot at that moment; I thought this was because the endodontist's office had submitted a reimbursement claim on my behalf. This turned out to be a big lie. First, the bill they sent to me says, that it is the remaining balance "due to the CT scan we copied onto the thumb drive on your behalf as well as your visit rendered by our office on 08/26/23 that insurance did not cover." First of all, no other health clinic makes you pay for receiving x-rays. It is the patient's right to receive them. But even worse: a statement of balance from insurance shows that Audubon Dental Group had indeed charged my insurance company for the x-rays and had received the contractual amount and the patient responsibility was $0 for the x-rays while for the examination, it is $35 (I was told that I didn't have to pay on the day of the exam). This means three things: 1) I was being billed for x-rays that were already paid for; 2) I had every right to receive the x-rays; 3) Audubon Dental Group isn't being transparent about pricing which is against the law about price transparency. Conflicting and inconsistent explanation continue. I asked why they hadn't submitted the claim with my insurance earlier, and they said, "they had assumed that they would do the procedure and it is normal that they don't charge for x-rays if they do the root canal." This is despite the fact that they had told me my own dentist had checked the x-rays and thought it was too complicated for him so, he referred me to an external endodontist. Why would they assume they would do the procedure while they at the same time say, they can't treat my tooth? It simply doesn't make sense. Even more confusing is the fact that they had told me on the day of my visit that my dentist, Dr. Kristopher Rappold wasn't in town so I am not sure how he had time to see the x-rays and decided that he couldn't do it. Furthermore, the referrals to endodontists have another dentist's name on them, which again indicates that Dr. Rappold had not seen the x-rays and cannot have decided he couldn't do the root canal. I don't know what was going on here. In any case, their explanations are incredibly inconsistent and confusing. Following this, I emailed them and asked them to void the charge. They kept sending me reminders. Then I submitted a complaint to Better Business Bureau after which they stopped communicating with me completely. Neither did they respond to Better Business Bureau which closed the case and encouraged med to file a complaint with the Louisiana State Board of Dentistry, which I now did. There is more to their unethical behavior. When I protested the charge, I received an email from them stating that I was notified that I would be charged for the x-rays and this was on multiple recorded phone class. I have never heard such an outright lie from a company before. I asked them for the transcripts of those calls but of course, I didn't hear back from them. These are the facts. I didn't even mention the way they have treated me. If you want a respectful place, do not even bother to go to this place. This place is a scam. read more

The women at the front desk are ridiculously rude and yelled at me over the phone when I tried to set up an appointment because I had missed a previous one, saying that she wouldn't make me an appointment unless I came in person and paid for the missed one AND THEN I could create a date for an appointment. Yeah, even though I said I would pay it at the next appointment. But whatever because I decided to make an appointment with a new dentist office obviously ‍ Talking to the people who run the front desk is like if you were in an abusive relationship, except it's a dentist office read more

Today was my first visit to the Audubon Dental Group. All of the staff was very friendly and helpful. My dentist Alexis Richmond was amazing. She was kind and caring and made sure I understood the treatment plan she recommended. I had 2 fillings and my teeth feel great and look great. I'll defiantly be back in 6 months for my checkup and cleaning. I would highly recommend this office and Dr. Richmond. read more

Audubon Dental staff are both professional and friendly! I've been to several different dentist and oral surgeons in both Alaska and California and none compare. My implant cost was very reasonable and the care and results were perfect. I Highly recommend!!!. read more

Great dentists, great staff! Have parking lot for patients, which is great on Magazine Street.

Very clean. Great atmosphere. Friendly staff. Profession the entire time. Great location.

Been here a couple times for tooth cleanings and noticed how gentle the hygienists were (given that I was still getting a good cleaning). Decided to get my wisdom teeth done here as well. Dr. Hammack was very knowledgeable and answered all of my questions and was not pushy. The procedure was done in about an hour. It's now day 3-4 ish and I've had no pain at all (!), following Dr. Hammack's post-op care instructions closely. I had a weird situation with one of my wisdom teeth, where it went up into my sinuses and getting it out risked me having a hole in my sinus and having to get it surgically closed. I chose to get it out anyway and thankfully, because of Dr. Hammack's skills and expertise, there were no complications afterward. I'm still most amazed at the no pain during recovery part though. TL;DR: Dr. Hammack's great! Would recommend. read more

Best dentist experience experience ever! From cleaning to exams and dental work, the team is professional, caring, gentle, friendly and fun. Oh and they also do excellent work too. I actually look forward to going to the dentist! read more

My teenage daughter have been a patient at Audubon Dental Group for several years and I'm never disappointed with the work done on her teeth! Dr. Rappold is an AMAZING dentist! Currently my daughter have braces on her teeth and needed some dental work done. Dr. Rappold masterfully fix her tooth each time without having to go through the process of removing her braces. The Orthodontist was even impressed with his skills. After examining Dr. Rappold's work, all the Orthodontist could say was impressive!!! We love the professionalism of the staff at Audubon Dental and their quick response to our dental emergencies. Thanks A Bunch for Years of Excellent Service!!! read more

Fantastic folks. Been coming here for 5 years. They don't oversell and always do a great job. Highly recommended.

Do not care about the patient. I was on my way to dental apt and they asked me to move my apt to the next day because they had a procedure scheduled later. I said I would move if it helped them but I was on my way. They said zero about having to charge me. The next day they charged me $75 because they changed my apt to the next day!! I would have came the same day even if cut the 10mins short or not came at all the next day. Wasn't given the choice. read more

Waiting area is very comfy, but I'm never sitting there for long! They always bring me back quickly. I've had great experiences both with repairing a chipped tooth and with regular cleanings. I appreciate that they're open on Saturday mornings too! Staff is very friendly read more

I was so unprepared when I got there! Wrong insurance card, no information pre-visit, just a mess! But the staff was extremely friendly, patient, and helped me out! It's how you would expect to be treated, and then some! Not that I look forward to dental work, but if it's going to be anywhere in NOLA, it'll be with the people at Audubon! Thank you! read more

DO NOT GO TO THIS DENTAL CLINIC! Their billing is sketchy at best. They dropped our insurance without warning and are now trying to charge us a huge amount of money. They said they sent a mass mailing that was sent by a company they admit no longer works for them because so many EX customers said they never got it 7 months later!!! Their suggestion: argue with our insurance company for something they did! Our whole family loved the dentists there for more than 20 years, it is amazing how quickly they no longer care about long standing customers over what for them is probably not that much money. DO NOT TRUST THEIR INSURANCE INFORMATION!!! read more

I was able to get in for a cleaning within a week and the staff was super friendly from the first phone call all the way to helping me find my way out of the office! They made everything super easy by ensuring all my paperwork was done at home (on my phone) and I didn't even have to wait longer than 2 minutes before I was called to the back for my appointment. Coming from a different state and having the same hygienist for over 8 years, I was hesitant to let anyone else do my cleaning but I'm glad I decided to get it handled here. Plus the location was a winner, makes it easy to find a reason to do some shopping on Magazine Street. read more

Audubon Dental Group is the best. Whether it's taking the time to look into insurance questions, ask if you need anything besides the regular toothbrush/paste and floss when you leave, or remember you from your last visit, the staff is there for their patients. They also use cool technology: for x-rays they just shoot the films with a portable camera, if you need a retainer you get to watch as they scan your teeth to make a color 3D virtual model, etc. They make going to the dentist fun with everything from all the local art and an awesome team. read more

This was my first dentist visit since moving into the area and got an appointment here based on good reviews. Honestly it's kind of hard to get an appointment here they book up so fast. I was put on a waiting list because I needed an ASAP appointment before my insurance ran out and they actually called when they had a cancellation which I appreciated. Couldn't tell you who did my cleaning but she was a nice woman, two women actually. The dentist was also nice and fixed my permanent retainer that had been broken for some time (which I didn't even know). Office was clean, open floor plan and strict on the covid precautions. read more

I can't think of a single good thing to say about this group from top to bottom. Since you're reading this I'm just going to say a few things that might help you decide if this place is for you. If you don't care about which dentist you see on any given day or which hygienist then you probably are fine here. If the continuity of your care and health aren't important and you just want an oil change at Jiffy Lube than this is your practice. I had to recount my oral health history repeatedly here. No one reads a chart or can remember who you are at all. I have a oral condition that I had to repeatedly talk about every single time I came in there to an endless amount of staff. The last time they actually paraded 5 people to gather around to talk about it as if I was dying. I can't remember being this upset at the office of so called health professionals. I should sue for damages. I've never left an office in tears in my 55 years until I had this experience. I had a filling fall out and I went there to have it fixed and it was done poorly. I had to return to have it fitted properly. Once I had someone try and polish and floss before the cleaning. This is two separate people. Ridiculous. If personal care doesn't matter at all to you, by all means give them your business. They can't even handle a simple release of records to a different office. Their front office staff is rude. read more

Office staff are always kind and helpful! Dental hygienists and dentists provide excellent quality care while ensuring that you are comfortable. read more

The Best Dental experience I have ever had. In one month, they fixed everything that my teeth needed, professionally, efficiently, and perfectly. This would have taken my old dentist a year! Thank You Audubon Dental ,and Dr Rhodes! John B. C. read more

Dr Hammack and the staff at Audubon Dental are phenomenal. The best care I've ever had in a 50+ year of seeing dentists. He works with you to determine your best plan of care and how to achieve incredible results. The office staff are also outstanding working with your insurance and payment options. Again, the best care I've ever had! read more

Avoid this practice! I have been a patient since 2018, and I went in for a routine cleaning this week only to be told AFTER my appt that my dental insurance was no longer considered in-network and I had a bill to pay. They knew this when I showed up to the appointment but did not bother to tell me until after services were provided. It was highly unprofessional, and I have asked to speak to the practice owner about this, but I am still waiting to receive a call. Please look for dental services at a more transparent practice. read more

Super friendly staff- very comfortable! My teeth feel really great and cared for. I had a 6 month check in and xrays all which were done very quickly. Everything was clean and safe during my visit. read more

Audubon Dental Group - General Dentistry Near Me - New Orleans, Louisiana

These people have sent me to collections after I told them I lost my job during the pandemic. The worst part is that this was for services I never was able to get. We're talking $100. I have been a patient for several years so it's not like they haven't gotten their money's worth out of me. They lock you in and don't care. There are better people out there. Stay away! read more

The whole office was very inviting and friendly. I felt confident in their abilities, and that's saying a lot as I had a horrible dentist growing up! They explained everything, and told me my options. Plus they got me in quickly read more

do not go, if you don't follow up and go back to them they find a way to try to charge you 75 miss appointment fee, or late fee. i don't believe most of these reviews are real. think about ot who wrotes reviews about most dentist? read more

Highly recommend for great service! The staff is excellent. Very courteous & patiently work with you to get the best price they can offer which I appreciate the most. I seen Dr. Rappold for major work & he's work is excellent & very gentle. read more

The entire staff kind, knowledgeable, and focused on making your visit as pain and stress-free as possible. From the receptionists who patiently answer billing and scheduling questions--to the friendly hygienists who make dental cleanings as efficient as possible--to the incredible Dr. Hammack and his dental assistant, who made a much-dreaded wisdom teeth removal completely pain-free. [Lastly, as an emergency manager, I often assess businesses' preparedness for disasters. Dr. Hammack kindly briefed me on the numerous measures the clinic takes to ensure continuity of operations if there were ever a crisis such as a power outage.] Highly recommend--especially for fellow dental-phobic individuals like myself! read more

I held off on writing a review of Audubon dental even though I had a bad experience with the billing department because the actual dental services and technicians did a great job. Everyone was so nice there I wanted to assume that the office staff made a couple of honest mistakes and didn't straight lie to patients. At first, I thought their computer system just incorrectly estimated out of pocket payments. Now, I think it might be their policy to lie to patients about insurance coverage to force costly procedures. I was told I needed a scaling procedure which was covered 80% by my insurance. I didn't really have the nearly $300 to spend on the 20% at the time but they assured me it was a very necessary procedure. I paid my portion the day of and never heard anything back from them. Three or so months later I get one letter from my insurance that said "This is not a bill" but stating they were paying 0% of the procedure as it was not necessary or covered under my policy. When I called Audubon Dental to inquire they claimed they had been mailing me several letters about it. I got zero letters or bills. I double checked my address; they had it right. The office did work hard on the appeals process for six months but they did a procedure that my insurance did not cover (though they assured me they did) and nothing was going to change that. I was stuck with the rest of the bill which was way more than I made in a month. Mind you, at this same time my husband got another service at Audubon Dental and they charged him double what they said the procedure would cost out of pocket to us. I had even called the insurance to double check his procedure was covered (learning from my mistake). I didn't even fight this one honestly because I wasn't there to verify he didn't verbally agree to a more expensive procedure than what I was told he was doing. Clearly, owning up to their mistake for my procedure the office cut the bill and was going to only make me pay a portion, I FINALLY received one bill (about 9 months after service) for a reduced portion. I was grateful for the reduced portion and the staff did seem genuinely sorry for giving me incorrect information and had been sweet and helpful. I called to make a portion of the payment after I received my FIRST bill and they were apologetic over the phone. They said any amount I could pay at that time was fine. I waited to receive my next bill to see what was still owed and none came. I genuinely, and foolishly, thought the manager in the billing department at Audubon Dental just settled the debt after that because of their mistake. I had talked to her so many times over the phone and I thought she felt bad for me. ONE YEAR LATER, a year and a half after service, we get a call TODAY from a debt collector for the remaining $300. Not one bill sent from Audubon Dental in over a year, not one call, nothing. Again, they have my correct address! Let's PRETEND they sent any bills, even if some got lost in the mail, SOME would have to arrive in a year! We always pay our bills through the mail and have never had an issue except with Audubon Dental. We've also never had anything go to collections but now, due to Audubon Dentals negligence, we have something against our credit. Plus, an extra unexpected $300 on December 20. Merry Christmas Audubon Dental. Your beside manor and services are great but your billing is inaccurate and literally doesn't come. read more

had such a great visit, was treated well, everyone was nice and listened to my problems in a way that felt earnest. i'm so glad to have found a new dentist! read more

I was told that unless I provided my full SSN I would be responsible for full payment even though they accept the dental insurance I have. Most dentists and doctors are good with using the last 4 numbers to verify insurance. Worst of all the staff member I spoke to would not - or could not - confirm how they protected people's SS numbers other than to say they keep everything on file. read more

It seems weird to review a dentist, but Dr. Rappold and his team are as good as it gets. From the time you call for an appointment until check out, it's a pleasant and efficient experience. I've been a patient of Dr. Rappold's for about 4 years now and I'm always impressed with how soon I can be seen. Even for a non-emergency appointment, I can usually be seen within a week. Despite it's Uptown location, parking is a breeze - I have no idea how they manage given the size of the lot, but I've never had a problem parking right out front. When you walk in, you're greeted by bright smiles and pleasant demeanors. Check in is easy and there's usually not a long wait to get called back. The lobby is also cozy and has the cutest decor I've ever seen in any healthcare setting. Everyone here is kind and pleasant. Everyone! No matter what hygienist or dental assistant you see, you can be assured that they are friendly and thorough. Everyone walks you through everything, explaining what's happening, what to expect, why that tool is making that noise and so on. Dr. Kris and Dr. Hammock are both great as well. Dr. Kris has the demeanor of someone who knows people are afraid of dentists and wants to be extra friendly to make up for it. He moves quickly without rushing, explains everything in a clear manner, and maintains a smile the whole time. Dr. Hammack is also friendly but in a less bubbly, more easygoing way. He is laid back without being dismissive, friendly without being overwhelming. I've seen both dentists and I would recommend either. Overall, Audubon has the health care experience down to a science - is it weird to say I actually look forward to getting my teeth cleaned? read more

Really nice folks, explained everything to me well. I had a good experience and recommend them.

Let me preface this review by noting that I have an extreme phobia of dentists and needles. I was looking for a dentist and a good friend recommended I call Audubon Dental Group as she and her family had been going for years; I'm so glad she did! From the first time I called, to my first appointment where they just did a cleaning, and finally to my most recent appointment where they had to do some fillings the entire staff was professional, understanding, and did everything possible to put me at ease. Going to the dentist will never be easy for me, but I hope they know how grateful I am for their level of service. I would recommend Audubon Dental to anyone looking for a quality dental office! read more