I stayed at Watermark at East Cobb by Cortland for almost a year and my experience has been overall…read morevery positive. With their positive attitude, the office staff made the entire experience very welcoming.
Leasing office staff, especially Sasha Schafler, Jackie, Pitts, Michelle Price were wonderful, extermely courteous, ever smiling and very very helpful. Right from the leasing process, move-in and then move-out, the entire process was very smooth. It was so easy to communicate with the entire staff, whether on phone or email or in-person. My move-in was from across the state, but Jackie was so helpful to provide a video tour, explain the entire leasing process, get us all set-up...it was the smoothest move-in I've ever had within US in so many years!
Later Michelle and Sasha handled the initial payments/keys handover etc. and Sasha handled the move-out...everything super smooth!!
The only negative point is the unit itself was very unclean when we moved in. The deck was dirty too. But then upon our request, they provided a cleaning lady who came in and cleaned it up on the 3rd day of our move-in. They also power washed our deck to remove any leaves. So I am thankful to the leasing office staff for acknowledging our request and taking care of it properly.
During our stay, all maintenance requests were handled promptly within a day or max 2 days.
Since there is so much greenery in the area, and there's a lake too, it feels like living in a resort. But this also comes with disadvantage of bugs and mosquitos during summer months. Within the unit, there were lot of roaches and other insects that came out, but whenever we put in a pesticide control request, it was handled promptly and it did help to an extent.
They also organized many events throughout the year, like magic show, mother's day breakfast celebration, movie in the park, etc.
Bugs - will be there especially if you are in a ground level unit, since there is lot of green space/trees, but regular pesticide control is done outside and anytime upon request indoors. For our unit, there were lot of bugs coming out in the first month of our stay, but reduced drastically after taking reasonable measures, getting pesticide control and keeping the house clean, and in the last few months there were hardly any bugs. So overall it was manageable. With GA weather, some bugs are expected. But key thing is, office staff is always helpful and supportive of requests.
Amenities wise, there is lot of walking space, lot of greenery which is a boon, kids playground and park, excellent and well maintained dog parks, tennis courts, gym facing a lake, clubhouse for party rental, many grilling stations - some of these were installed newly in 2021-2022 and are well kept/cleaned by maintenance staff.
Location wise, this community is awesome. Located at the heart of East Cobb, Dollar tree, LIDL, Kroger, Dominos, Taco, gas pumps, Thai food, many others right outside the gates are walking distance. Pharmacy, banks, Walmart, target, major shopping areas within 10mins.
The only reason for moving out was that we preferred another school zone.
