Dessert at Vancouver Mall in Vancouver, Washington... My niece was interested in dessert, but the lines were so long at the boba shops. It was almost closing time and we were kinda tired and a bit grouchy... LOL! She saw Auntie Anne's... there was no line, so we went to the counter. It's a takeout only setup with shared seating areas around the mall. My niece ordered a salted pretzel and a Mango Lemonade Mixer. I ordered the same (I'm not creative). I tried to use my app so that I could get points. I didn't have any rewards to use - the cashier checked. Somehow, the system crashed or something because two staff couldn't figure it out. We ended up getting our snacks for free! Thank you! We were happy again! Hee hee! read more

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I love auntie Anne's its pure taste yummy and I go to it a good amount here and been going here for years

Honestly very disappointed by this location upstairs. Lack of cinnamon and sugar on the cinnamon sugar pretzel nuggets. The lady was in such a rush to take my order talking very quickly to get through it. Asked about the rewards at the end and she had already closed the screen for points. This location needs to be checked up on. Not impressed. Can see by others that others are not impressed either with the low star count. read more

Auntie Anne's - Cinnamon Sugar Pretzel Nuggets - Fast Food Near Me - Portland, Oregon

Love this place. Pepperoni pretzel is my fave. The line is usually pretty long but it's always worth it. Been going here since I was a kid and now I get to share the experience with my teenager. read more

Came in again recently on a deal and we tried several more flavors. Still hard to just pick up your order and there's always people there. Anyway, pizza was underwhelming. Probably because without sauce it just doesn't quite hit the mark. Garlic and parmesan had a very unpleasant chemical taste. Maybe the parm was bad? Anyway, it was awful. Sour cream and onion was good though. They just kind of shake the flavor on it so you definitely need to scoop it from the corner of the bag, but it's not that hard to do. Sweet almond was super delicious though. Still liking their pretzels in general. read more

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Wow. Maybe it's time for an updated review of this place. We love their honey glazed almond pretzels. It seems to be a popular one here too as they were all out. They were making a fresh batch and asked if I wanted to wait 5 minutes for a hot one. Of course I waited. I got two, one free pretzel for my birthday. 5 star. (Sign up for their email list.) They were still hot when I took them home! Oh I also like their mini dogs. As for water, they gave me a cup with a lid and straw. Talk about great staff! read more

Auntie Anne's - Mm! Honey almond pretzel :) - Fast Food Near Me - Portland, Oregon

Horrible service. Horrible food, it was cold and not good at all. Very greasy. I ordered the marinara and had to ask the worker after she waited for me to leave. She made me feel stupid for wanting a meal. Ambiance was not great either. Would not recommend. read more

I stood in the mall, outside of the pretzel place covered with plexi glass and they refused to serve because I had no mask on. You can really see how a country can slip into communist country by all the followers who refuse to stand for their rights! I will not be visiting again and I will tell everyone I know. They only get one star because I have to in order to post this! read more

Stood in a long line & didn't mind the wait, but because of that I had plenty of time to watch how one of the guys working had hair almost to his shoulders, it wasn't tied back or in a net, he kept touching his hair & pushing it back, was tying his apron, all of this in gloves & then continues to touch the dough.... this quickly made me change my mind about grabbing a bite here. No-thank-you. read more

The cashier couldnt have cared less about me not being masked, but his manager (im guessing) came up and whispered in his ear and then he asked if i had a mask and couldnt sell me a pretzel otherwise. I obviously will no longer be giving them any of my business. In hindsight, i really wish i made her come up and say it to my face and give her the practice to become the tyrannical dictator she clearly wants to be. The only thing worse than being so insanely moronic is making someone else do your bidding. You can go in a restaurant, sit down, take your mask off and talk to your server several times over an evening. Auntie annes cannot pass you a bag over the course of 5 seconds. We have truly entered clown world. read more

We do not recommend going to the lower level location at Clackamas. We had to wait 10 minutes for our order, which was understandable. I only ordered one thing and I had to keep repeating my order because she kept getting it wrong. When we got our order, half of the cup was just sugar and cinnamon piled up to the top. We literally had to dig through the cup filled with cinnamon and sugar to find a few pretzels. We sat in a table in front and the workers were watching us dig to find our pretzels and laughed as it was some kind of joke to them. We even had a family sitting next to us with the same order, but they had a reasonable amount of sugar and cinnamon. I basically paid for just a large cup of sugar and cinnamon. read more

Auntie Anne's - Large Sugar and cinnamon pretzel nuggets - Fast Food Near Me - Portland, Oregon

Only leaving a review in hopes the owner will see this... Four employees visible, but only one is working. The one employee is grabbing food, mixing drinks, manning the cash register all by herself, and doesn't remember to change her gloves after touching cash. I honestly don't blame her. At least she is doing something! The line is long, but nobody cares. read more

I will be reporting this site to the Better Business Bureau as we asked for a cup of water and they said they only sold water. Oregon law requires them to provide water for any customer that asks. read more

As far as consistency goes this is the first I've gotten anything burnt. Had to wait 10 minutes for 2 pepperoni and jalapeno pretzels because their made to order and this is what I got. I let them know and they did not replace or refund. read more

Soft pretzels make great snack Auntie Anne's cinnamon sugar pretzels remind me of when I was young and my mom made cinnamon toast for us every morning. They're just as soft, messy and yummy. You can order all sorts of pretzels here with different dips, including a healthy option of whole wheat and fruit. But come on, if you have a choice of a soft, buttery pretzel dipped in cinnamon sugar and that one, which one would you choose? These are addictive and very messy, so don't try eating one over your work clothes. Tip: Order some fresh lemonade to wash that pretzel down. It tastes homemade with plenty of fresh lemon and sugar --- in fact almost too much, so add some water to it. read more

Auntie Anne's - Fast Food Near Me - Portland, Oregon

The lower location near Barnes and Noble is killing it! Freshest pretzels and awesome service. Keep up the good work! read more

Auntie Anne's - Original Pretzel Nuggets Honey Mustard Coca-Cola Fountain Soda - Fast Food Near Me - Portland, Oregon

When star customer service one star quality trying to rip people off only selling small head so cups for nuggets versus a large which only cost a little more or a large and you get half as much for a small avoid this location read more

Bitch at the front counter was unfriendly as fuck and made me feel like I was at the DMV. And she gave me the worst pretzel on the rack. Wack as hell read more

Great service. Went here last night and there was only one worker but shannan got me my pretzel even though I was last minute.

The lady at the counter was so rude. She literally almost threw the pretzel dog on our face. I understand that people do get tired but that is not an excuse to be rude to your customer. I will definitely not recommend this place to anyone. I'd rather go to the food court and get treated like a human being. The management should let that girl know that the customers are the one paying for their salary. Without the customers they won't get paid at all. She definitely need some attitude adjustment and learn some customer service skills. Plus she doesn't even print out receipts for customers. read more

Their customer service is awful, rude ppl who THROW your pretzel on the counter that is dirty with money and germs and then get mad when you tell them to give you a new clean one. Definitely not going back read more

Auntie Anne's - Fast Food Near Me - Portland, Oregon

So during my mall trip I was really hoping for a great tasting pretzel. I was sadly mistaken I chose a pepperoni pretzel and it was burnt and not as good as they usually are. I will not be returning to this one soon read more

Big families beware: don't stop here for a quick snack! Even if they are prepared and have a full tray of pretzels, they will make an order of 5 or more wait for 10 minutes to cook new ones instead of giving you what's ready, so they can possibly serve more individuals or couples which may not even come. Then, your small children burn their fingers and lips trying to eat the fresh pretzels that they've waited 20 minutes for now. Regret what has happened to auntie Anne's. Will be going to other pretzel shops now on. Shouldn't have to deal with such a long wait time for mall food. read more

the pretzel tasted maybe a bit stale. the cheese sauce was cold. (is that even legal?) no go. read more

Well it just must not be my day. Left a bad meal at Panera to pacify my hunger with a soft warm pretzel. My soft, warm "salted" pretzel had about 10 grains of salt and was borderline stale. What the pretzel lacked in salt, the cheese dip made up for ten fold. Saltiest cheese I've ever tasted in my life. read more

It's funny that this place gets one and a half star review. I just went there and was treated rudely by Maribel. bad customer service and bad product. The Pretzel was old cold and hard. I think it's funny how businesses just aren't getting it there are so many companies closing, and yet companies just continue to hire poor employees and make poor product read more

It's fast food, hot dogs wrapped in pretzels, and for what it is it's great. Little pricey but their rewards program is excellent and the reps working are nice. Love the pretzel dog. Firm believer that if I buy a dog I should get a sauce for free. My only real complaints. read more

Customer Service meh 10 min wait for a pretzel dog because they don't keep up with demand of some products. I wasn't going to wait because I had work soon and they just made my day worse due to not keeping up with demand. Because most companies are zoom zoom fast as soon as there is two or less of one item they have already made enough and almost fully ready before it happens. I work seasonal in retail and have to pull items out of the back to make sure that we have the selves full or near full so customers can buy to there hearts content. I know it's food though at least realize before you sell your last 2 or 3 make more and have them cooking before that happens because it does annoy customers that are in a hurry. read more

customer service ehhh, 3 star because pretzel was fresh out the oven.

Horrible experience. Decided to stop by because there was only one person in front of me waiting in line and I was in a rush. The two guys working took their sweet time moving very slowly with no urgency. It took them ten minutes just to ring the person out in front of me and I could tell that even they were annoyed. I got the mini pretzel dogs and the bottom was burnt and I was very upset. Then they proceeded to try and give my friend a broken pretzel. These guys looked like they had smoked a joint before they clocked on the job. The service was unacceptable. read more