Becca was extremely helpful helping pick out 2 pairs of glasses! They were for a gift, and she went…read moreout of her way to make sure each one was exactly what I was looking for and cleaned them. Left with both a Versace and Ray Ban pair.

I had a really frustrating experience at this Sunglass Hut location in the Asheville Mall. The…read moremanager (or person in charge) was not helpful at all. Instead of actually explaining anything about the purchase and why I could not return, they just kept saying "they've been worn." No real explanation, no effort to assist--just repeating the same thing. Obviously, customers try things on to *see if they like them* Wear them--that's the whole point of trying them before 30 days. There was no patience, no customer service, and no attempt to make the experience positive. I expected better guidance and basic courtesy from someone in a management position, but unfortunately, that wasn't the case. Definitely disappointing. I even informed him I would try elsewhere, and he was very nice to say ok. He did not even put a smile on his face, A hello, nothing. So, of course, I felt he was just over his job. Childish behavior. I am sure this store location will not be open much longer, as the location is located at the mall where all the homeless are located, and that area is falling fast.

Was upsold a pair of Maui Jim's at Sunglass Hut that was suppose to be the best ever. Sales…read moreassociate bragged about Maui Jim's amazing customer service. Took the plunge and paid over $300. Less than 2 months later one lens has a scratch .Went back to the store and the reply was like....uhhhhh sorry these are not glass they are plastic ( were told at the time of purchase they were glass) just call Maui Jims and they will take care of it. Called Maui Jim's and they want $75 plus shipping to repair.....Sorry Maui Jims last purchase here. Should have stuck with Costa.

Natalie was amazing great customer service! she's the champ made it a blast.read more

Andrew is the best. Sold me a pair of ray bans last year and helped me get them replaced after…read morebeing extreme damage. Andrew is extremely professional and is an expert in customer service.

Waited days upon days for a refund. When I finally got the email that the refund was being…read moreinitiated, it took sunglass hut many more days to process the refund. I will not be back.

Josiah was so cool and such a big help. He's really knowledgeable and gave space to my friend and I…read morewhile were debating on whether to drop a band for the RayBan Meta glasses or not; he was not pushy whatsoever. Sadly, I got whooped for that big purchase, but I'm still grateful to him

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Asheville Sunglass Hut at 3 S Tunnel Rd to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.