Did not understand the instructions although I repeated it at least 4 times. The task was simple:…read morecut several curtain panels to a specific number of inches. When I came to pick up the curtains she wanted to charge me triple the estimated amount. The job only required to cut and hem the curtains to a certain length, which was not done. Nothing was written down, seemed confused, and had a hard time understanding instructions in English. I will have to pay someone else to fix her work.

Ms. Lilly has been always amazing, the turn around time is insane. I was there today and got 3…read morepairs of jeans, 2 slacks and a tuxedo pants tapered and hemmed. I was finished in 1 1/2 hrs, not to include my mackage jacket needed tailoring to fit me. Lilly is so kind and reasonable, I have been a customer since 2009 and anything I need, I know Lilly will get it done. Just all around great and accurate service.

Probably wouldn't use for items beyond carpets ect. I dropped off my wedding reception dress that I…read moreneeded to wear again. There were still several subtle stains on the dress and bow, which they said they would call to talk about if they couldn't get out. They never called and still made me pay $130. To be fair, there were sections of the dress that we practically black from being dragged on the floor all night. Additionally they somehow ripped apart the bow that went on the rear of the dress--it's a mess now and droops down. It was a high quality material that sat up right before they cleaned it. Maybe it was caused by the way they handle garments in the shop? When I was picking up and dropping off they were throwing clothes on the ground and throwing them around pretty roughly.

Great dry cleaners & tailoring. I've had pants and a jacket tailored here with very good results…read more The prices are fair, service is friendly, and turn-around times are quick. I've been impressed by every staff member I've encountered - bright, patient, and helpful no matter how many people they are managing at one go.

I came here for years because it was conveniently located next to other errands I run. The…read moredrycleaning and alterations are fine but nothing special. Today I picked up my drycleaning and went to run another errand. I didn't look at my phone until I was headed back to my car, a little over an hour later. I had four missed calls and a text from the business owner telling me I had to move my car - I was parked in one of four spots they have out back - and accusing me angrily of leaving my car "all day long". I had been following the exact same routine for YEARS, and now instead of asking me politely or putting up a sign with a time limit for the parking, I get four obnoxious phone calls in a row?!? I'm sympathetic to the limited parking and would have respected it if they'd posted a time limit for the parking spots, but you really lose the benefit of being in a busy area like Del Ray if you can't park and run a few other errands at the same time. But more than that, I can't believe that after having been a solid, repeat customer for years that's how the owner would treat me!

I came in to have a large number of items altered for the winter after moving back from a hot…read moreclimate overseas. Things were going well with a very nice seamstress when the front desk clerk announced they were closed and I would have to leave. I noted I was on my final item, but she said I would have to come back another day, despite the seamstress having been hard at work for more than 30 minutes measuring cuffs and gems for alternations. The clerk then quipped that some people have a life and she is closing the store. Not to project, but she seems like a young person who has never had to work to put food on her table, because she was more determined to be out the door on the dot at 6 than to get the job done or exercise any stewardship for the business where she works. To whomever the owner is, the front desk person on duty on 9 October is not doing your business any favors. She lost you about $300 in business on 9 October, and likely my business for the next several years. I'm one of the rare people who still has to go to work 5 days a week, generally in a suit or similar, so I still do alternations and dry clean frequently. It's a shame, as I was hoping to use Greener Cleaners, as they are close to home, but they won't stay in business with help like this. I obv took all my items and left, and won't be back. I'm now driving all of the pants and jackets to Yates Cleaners, who will have an easy job after Greener Cleaner's seamstress already did all the measurements and pinning.

I only take my clothes here for dry cleaning and alterations. I have had all of my had suits, my…read moretuxedo, and shirts altered here and they have done an excellent job. I have also had my dress shoes repaired here and again, they did a great job.

Plain and simple, they do a great job. They are incredibly inconvenient for me to get to, but there…read moreare the closest cleaners who do a good job, so I try to stretch the time between visits and add more clothes to a trip. There's a lot you can say about bad cleaners, but when one does its job correctly, there's not much to review. The asian couple are super friendly, and my clothes come out perfect.

I had a satin skirt sitting in my closet for months with a broken zipper, and during a midday walk…read morefrom work, I came across Uptown Cleaners and decided to give them a try. I'm so glad I did They did a wonderful job fixing the zipper, and my skirt looked good as new. While I was there, I noticed they also clean and repair Ugg boots which immediately caught my attention because I was desperate for help with mine I have a pair of 12-year-old OG Uggs (back when the quality was top tier), and they've managed to keep them looking pristine over the years. Since that first visit, I've brought in three collared shirts for dry cleaning and they all came back perfectly pressed and fresh. I've also dropped off another pair of Ugg boots for cleaning and am currently waiting for them to be ready. One thing to note: they use an outside vendor for Ugg cleaning, so turnaround time is about four weeks due to scheduled drop-offs and pickups. While the work is high quality, the pricing is definitely on the steeper side compared to other cleaners and shoe repair shops in the area. That said, the women who work here are incredibly kind, professional, and provide wonderful service which goes a long way Overall, a reliable neighborhood spot if you're looking for quality work and friendly service, especially for specialty items.

Had gone here for years but quality of service seems to be decreasing while prices are fairly…read moresteep. Recommend trying elsewhere for basic tailoring services.

This was my first time using Yates Dry Cleaning, and I have to say I was extremely impressed with…read morethe experience. From the moment I walked in, I was greeted with professionalism, friendliness, and excellent customer service. My garments were returned looking fresh, clean, and perfectly cared for. The attention to detail and quality of the work exceeded my expectations. It's clear that the team takes pride in what they do and truly values their customers. Thank you to everyone at Yates Dry Cleaning for making my first visit such a great experience. I appreciate your hard work, dedication, and commitment to providing top-quality service. I will definitely be returning and recommending your business to others. -- Jamar DeJan

I was highly recommended to bring larger items here, like my comforter, and based on my first…read moreexperience, I understood why. The initial service was impeccable, which is why I decided to return. I'm giving two stars out of grace for that first visit. Unfortunately, my second experience with the exact same item was disappointing. When I picked up my comforter, I noticed small specks of lint scattered across it. I brought this to the manager's attention, and while she insisted she personally handled my item and attempted to remove the lint, that explanation didn't align with the final result. If the issue couldn't be resolved, I should have been notified before leaving--not after I had to point it out myself. I did receive a refund, which I appreciate, but I genuinely wanted this to work. It seemed like the manager had already made up her mind that nothing further could be done, and there was no real effort to try to resolve the issue. At that point, I simply asked for my item back so I could take it somewhere that handles items with more care and attention to detail. It honestly made me question whether my comforter was mixed in with others during the process, especially since I take great care in maintaining it, including regularly steam disinfecting it at home. What was also frustrating was that instead of focusing on my concern, the manager began explaining how other customers' items can come in, as if I was expected to sympathize. My only concern was the condition of my item. Based on this experience, I would recommend keeping it simple here--stick to everyday dry cleaning. I would not suggest bringing larger bedding items like comforters or duvet covers, as the quality and attention to detail may not be consistent.

I had a dress hemmed here. It was wrinkled when I picked it up. It also had pink threads all over…read moreit. Not a very professional presentation. When I mentioned it was wrinkled, she told me if I wanted it pressed, I had to take it to a dry cleaner.

Have been here before for pants hemming last year. I told her while pinning it would come out too…read moreshort and to let it down an extra inch. When I picked them up, they were way shorter than what we pinned. I cut the hem and rocked them as is. Today, I went in with a suit jacket and pants. All that needed to be done were hemmed pants and the jacket taken up/in. She charged me double what is considered standard for these alterations. To make matters worse, when it came to the pants she did the exact same this as last year! I had to deliberately ask her to not and to please check other alterations that need to be made, and she hit my leg and told me not to complain. I will never come back here again and don't recommend this place to anyone else.

to pay $115 to have 2 work skirts taken in a little at the waist is ridiculous to me. that's so…read moreexpensive! & i'm not sure if they were extremely busy but the turnaround time was 2 weeks. i don't usually get my clothes tailored, but that seems a bit much to me. this was in september that i went so that doesn't seem like a busy month. maybe i should buy my own sewing machine.

I'm clearly a Man and I tried to get my zipper from my Halloween dress costume fixed and at first…read morethey made me try it on , after I did she took my measurements and somehow she changed her mind mid way thru and said NO Thank you , I can't, NOPE I won't do it and refused to provide me their service after she agreed to it which I found extremely embarrassing and she just disappeared to the back of her shop. Leaving me hanging. I'm angry and feel extremely disappointed at their clearly Homophobic attitude towards me .